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Happy Herbalist Complaints & Reviews - TErrible product! Refuse to communicate

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Happy Herbalist

Posted: 2011-04-02 by    Kombucha brewer

TErrible product! Refuse to communicate

Complaint Rating:  67 % with 9 votes
Contact information:
Happy Herbalist
United States
happyherbalist.com
I've placed a large order for two kombucha kits, a set of 4 one gallon glass jars, and a heating pad. The PACKING and special SHIPPING charges were $40 ( !!!), for "special protection". Expensive, but, if it is to protect the glass and kombucha, it made sense.
I have received NO communication as to shipment of my order, and 10 days later my husband called to find out as to status of the order, as well as sent several emails. We have received NO communication. We continued to call all numbers listed over the next several days with zero communication back, although the voicemail seemed to belong to the right person.
About 5 days after the initial call, I finally received my shipment ( still no communication). I was shocked by the packaging - ALL that there was of the "special" packaging is a box inside of the box to "protect" the glass jars. Needless to say that - one - the protection was zero to none, and one of the jars was sure to have a crack, and - two - it was NOT worth $40 !!! Neither was the shipment charge - it was shipped the cheapest /slowest way possible.

All that I received from "kits", were two VERY flimsy and UNhealthy looking mushrooms. I have been brewing kombucha for the last 5 years, and ordered from happyherbalist.com before. I KNOW what their starters are supposed to be like, and these two were NOTHING of the sort. Happy herbalist.com has a picture of what the mushrooms are "not supposed to look like", and THAT is what I received. ALSO, there was NO kit - all I got, was a sample size of the tea and a mushroom as opposed to the kit: sugar, tea, already brewed kombucha liquid, and HEALTHY mushroom itself, a book . As I said - I've ordered before, and ALSO that is what they advertise as a kit on their site. i also received only ONE book as opposed to TWO ( as I had TWO kits). I feel completely taken advantage of.
As if all above mentioned is not enough, when it came to kombucha brewing, the mushrooms, indeed, ended up being unhealthy - one created mold on the 5th day of brewing, and the other - overgrowth of yeast, severe enough to not be used. Add to that a broken jar and expensive shipping, and at least $90 have been stolen from me. We have tried and tried contacting the happy herbalist, but absolutely worthless - he NEVER returned a single call or email. I am going forward with reporting him everywhere i can. This should NOT happen to anyone.
Comments United States Food
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 1st of Mar, 2012 by   Unhappy Herbalist 0 Votes
I recently ordered a kombucha starter kit and a 10 liter jar with spigot. Do NOT order this jar. As soon as I attached the spigot, the jar proceeded to crack in multiple stops. I spent $50 on this jar thinking that it was going to be perfect. Now I am out of my $50 because the Happy Herbalist will not issue a refund OR replace the jar. They were willing to offer me half off of the purchase of another jar. Yeah right. Thanks for the great service! It was $20 to ship the stupid thing (making the total $70!!) and I would not want to pay that again and possibly get another faulty jar.
Don't waste your money supporting a business that steals your money and makes it sound as if they are doing nothing wrong. Do yourself a favor and order off of Amazon. At least they have return policies.

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