I also bought a set of Hampton Bay solar landscape lanterns model # 585 028 at Home Depot and both worked for about a week or so and now one does not. I emailed customer service and never received response-I saved my receipt and will now return them to Home Depot even thought it says not to.
We purchased sku# 555-208 model#79778 at Home Depot also and the solar panel will not work or charge. It is a solar panel with 3 flood lights attached.
I have replaced the batteries and nothing happened.
Inside the box it say please do not return merchandise to the store. The website is www.GPwarranty.com.
We called to complain they said the part was on backorder and it may take 6-8 weeks to get it.
I still have not received them and will never buy their products again. I am going to Home Depot and get my money back and let them deal with these people.
I bought a set of two solar lights at Home Depot and one does not work at all, the other stays on for about two hours. As directed, I am contacted you before attempting to return the set. What are you going to do to be responsible for your product. If you don't respond then I will no longer buy anything from your company.
93 days ago by Karen [