Complaint Rating:

Company information:
H&R Block
Las Vegas, Nevada
United States
www.hrblock.com

I received my tax refund via a direct deposit to an H&R Block Emerald Card as I was told I would receive my refund much faster. I was told I would receive an e-mail once my card was activated and the money was in the account. I never received the e-mail and only after numerous checks on the 866 H&R Block number did I finally receive my money. I promptly went to my bank and withdrew the funds and cut up my card. Now the fun begins... The economic relief funds... I received the usual notice from the IRS as to the date I would receive my $1, 200.00 Economic Stimulus check. It did not arrive so I called the H&R Block number and was told via their 866 number that the IRS would be sending a check and gave the website for the IRS to check on a delivery date. I did so and waited till the estimated delivery date and still no check. I called the IRS and after an hour waiting, I was informed that the money had been direct deposited to the account that my income tax was funded to i.e. my Emerald Card account! I called once again to the H&R Block Emerald card co and when prompted to inquire about the E.R check, listen again as it stated that the IRS would be mailing a check!!! The thieves have been using my money all this time and when I finally was able to get in touch with a supervisor in a 3rd world country, he stated that he was unaware of any such recording. I gave him the number off the paperwork I had for the Emerald Card and he listened. He apologized and said there was nothing he could do about it. I stated that I needed a new card so I could access my funds and was told it would take another 10 days! This is consumer fraud at it's worst! If you have been ripped off like this please e-mail me at vegaspardee@cox.net.