Complaint Rating:

Company information:
H&R Block
2446 N Charles Stree, Baltimore, MD 21218
Baltimore, Maryland
United States
Phone: 410-282-1775
www.hrblock.com

I have been scammed by H&R Block and want them exposed. This has been going on for over two weeks now. Not only would I like my refund, but I want someone to hear me because I’m not keeping quiet about this. I am going to post this everywhere I can and if even ONE person responds it will have been worth it.

I would have to guess that my appearance (pseudo punk/goth) led them to believe I would not complain (or maybe realize) what they had done. But I actually am a shop owner (Drytear) and have owned a number of businesses. I simply will not tolerate this form of behavior/service. I have contacted numerous news medias as well as made a complaint to the better business bureau. I've made frequent phone calls to their district office AND main customer service numbers, only to leave message after message for someone to call me back (which they have not).

Here is the email I have been sending to everyone at H&R Block that explains my issue:

____________begin email_______________
To whoever will listen:

I was basically scammed by your establishment. I went to H&R because I needed the money right away. I already had my taxes prepared by a CPA and just wanted to have the refund disbursed to me immediately (as I had heard about on TV/radio). I explained to the accountant (who was there dressed in what seemed like pajamas and ignored me twice for a friend and then for a phone call when I had waited patiently for almost 30 minutes for her) that her work was easy, she just needed to quickly file my prepared taxes so I could receive the refund immediately.

Now (to my understanding), I have been denied something called a 3-min loan and a bank loan and I have to wait 8-14 days for a check that will be mailed to HER! This is unacceptable. I have basically just paid to have my taxes disbursed LATER than if I would have e-filed through my CPA for free. (AND TO SOMEONE OTHER THAN MYSELF! Whatever happened to direct deposit?) AND WHY AM I PAYING YOU HUNDREDS OF DOLLARS? What exactly did you do for me? I was scammed and I'm calling the better business bureau and I am calling EVERY TV/radio/newspaper agency in my area to complain about your disgusting service.

ada ruiz-carle
240.535.0979

PS: I also called your district office over 20 times... I get an answering machine at each attempt. Very nice. I feel much better now. :-/ I also called your main customer service line and was on hold for 35 minutes, before I finally just hung up the phone (as my cell phone minutes are dwindling along with my patience for your business).

____________end email_______________

I know I am angry right now... but this couldn't have happened at a worse time for me.