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The good, the bad, and the ugly - discover what customers are saying about Hair Direct

Welcome to our customer reviews and complaints page for Hair Direct. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Hair Direct.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Hair Direct's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Hair Direct, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Hair Direct. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
R
12:03 am EST

Hair Direct Men's Hairpiece

I used the services of HD for about 6 years. The only thing consistent at HD is that their hairpieces are never the same. They hair density, hair type and texture were always different. Some months my hair would look fantastic - It would lay flat (I only order straight hair - I have naturally straight hair) and part perfectly, but most of the time it was very puffy and too thick and was obviously curry hair prior to a treatment. Many times hair was falling out by the handfulls at the temples or the hair line was very light to where I couldn't wear it. I work in a high end salon with some of the best stylists in my city and have been worked on by them for years and they have taken many photos and written letters to HD giving advice on how to better their products for men to no avail. Hair Direct when it was a smaller company was great... It grew quick around [protected] and that's when everything really changed. Hair arrived late and really became inconsistent. I had switched over from Hair Club for Men because HCM was TOO EXPENSIVE and by then I already knew how to do all the maintenance and cleaning myself. I can cut my own hair at this point and HCM was really taking advantage of men making them believe someone had to do it for them when really anyone can learn to do it themselves. So I switched to HD for price reasons. HCM has superior hair -- just too expensive for the average person. Men's hairpieces have come a long way, and especially in the past 10 years. With the right STYLIST and the right hairpiece you can look very natural and feel great. You need both for that to happen and HD is NOT where to find a great hairpiece any longer. There are so many smaller venues to purchase good hairpieces made well and not being manufactured in a hurry to the masses. Look for those smaller venues and then go in and check them out! A lot of quality salons have someone employed there that can cut hairpieces. So much has changed in the business that buying and maintaining a hairpiece is so easy these days and there is a lot less stigma for wearing one. That has helped bring the prices down so low where 15 years ago it was $4, 000 for one good hairpiece and that wasn't including the maintenance. Avoid the big places like HD - it's a scam! Go local and learn to take care of the hairpiece yourself! You will look great and be happy! Cheers!

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J
6:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was Hair Direct customer for 3 years, i purchased their hair system and products Monthly, but i was charged from $20. to $35. US on shipping every time i purchased any products from Hair Direct. They are liars they lie to their customers to steal your hard earned money, and their hair systems look like a rug on your head.They Rip people off, so stay away from Hair Direct.

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