H&R Block / HRB Digital reviews and complaints 587
Keywords
taxes irs h r block refund help services account phone manager mistake money hrb digital office agreement frustration payment penalty fees emerald advance income systemNewest H&R Block / HRB Digital reviews and complaints
misleading liers
I went to H&R Block this year expecting to get the same great service i received last year. After calling the appointment line to try to get in for a Emerald Advance i was given the wrong appointment day and wrong office and when i showed up to where i thought my appointment was i was told i had no appointment scheduled there. I had asked the appointment line guy if i could just walk in and be seen and he said no i had to make a appointment and found out later that was a lie. Anyways i apply for the advance with someone who was at least 80 (not lying) and said he had not done a Emerald Advance before but there was no one else that could help at the time ( poor old guy i felt sorry for him so i allowed him to do my application anyways) well i ended up pretty much doing the application myself because he kept entering the wrong info into the computer but i got approved anyways so i was happy. I went back after i got my W-2's to file my return and told the preparer i wanted my refund back the same way i got last year which was a RAL and he kept mentioning something about a RAC and i kept asking what that was and was told we would go over all of that once we were done ( RAC sounded like the same as a RAL to me) i was asked about childcare expenses when it came to that part and i told them i had almost $3000 in expenses but he made it seem like i didnt have enough to claim and that it wouldnt be worth getting the receipt for ( last year my husband was a stay at home dad so we didnt have childcare last year so i didnt know anything about that credit) so he made it seem like it would make no difference on my tax return well at the end of it all i find out that i have to wait 8-15 days for my tax return which i should have been told that they do not do the RAL's anymore and i was also lied to when i asked about it and was told no one was doing the RAL's anymore because the IRS has banned them. Jackson and Hewitt still does RAL's but will not ever be going there again either and that is a whole nother story! Was told when we came back to complain that they would see if we could file a ammended tax return to claim the childcare expenses at no expense but a couple days later got a nasty and rude 5 minute message saying it was our fault for that and that we would have to pay if we wanted it done. Well maybe it was somewhat our fault for trusting them to know how to file a tax return and telling us we could have gotten another $500 for the childcare but next year i will go elsewhere and will use a accountant which only charges around $100-150 instead of the approximate $260 i was charged and would get it back sooner too! Oh and did i mention the guy that did my 2nd return was around 70! I will be filing my ammended return myself!
The complaint has been investigated and resolved to the customer’s satisfaction.
h&r block are liars!
We have been trying to get our $400 back from these jerks for over a week now. We have been lied to and just want our money back! We tried to place an order online for $400 for our son for a pocketbike. The order did not go thru because the vendor did not have the item in stock. Well H&R Block kept telling us to wait 24 hours for the money to be put back on the card. Then they tell us that we have to contact the vendor and have them send a fax saying it's ok to release the money to them. The vendor will not do that because the order never went thru because they didn't have the item in, therefore they can't release money they never had Every time we call customer service we talk to someone that can't speak English. I am so sick of calling them and getting the run-around. All we want is our son's $400 back that he worked hard to save up! Do not ever get one of these cards!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been using an emerald card for five years and all of a sudden this yr I go to an atm machine and try to withdrawl 400 but I only got 100 I sent in all of my paper work to the dispute company and a week later they gave me the 300 that was owed to me. A week later my account is negative and when I call they give me the run around for 2 hrs! And they tell me I was only shirted 40 dollars, which is incorrect, mist if not all of us count our money after it is withdrawled from an atm now they are taking money from my paychecks and I am unsure of what to do now since I have never dealt with this sort of problem. I just want my money from them
I ran into this one time with my Emerald Card, I paid for a baseball registration $150 online and something went wrong and they payment did not go through, but $150 "hold" was put on my card. I called Emerald Card people and they faxed a paper over to the baseball league to verify that the transaction had been cancelled and the funds were no longer needed and it was OK to release the funds, I received the money back in 3 business days.
charged twice
I ordered 2010 tax software online. At confirmation of purchase, my computer froze up but dr was posted immediately to my bank
As dri*hrblock software orderfind.com mn.
Later same day, actual dr also posted, as dri*hrblock software which is the legitimate charge.
I am contacting hr block and my bank.
tax mistake
I had H & R Block do my taxes for a few years. In 08 a different lady did my taxes. I had a reclassification of a ROTH IRA, I said that numerious times. I got a notice from the IRS that I owed $4500.00 due within 60 days. I called H & R Block and they said that was too far back and Just pay it. I had to talk to the lady at IRS and she took care of it without the help of H & R Block. It cost me 264.00 to have my taxes done incorectly and when confronted with the mistake they would not help!
Thanks H & R Block
You can bet I'll be giving you more money
The complaint has been investigated and resolved to the customer’s satisfaction.
I am a Canadian military veteran with 25 years of service. I was injured in military service and released. I took my severance pay package and put it into a registered retirement savings plan. I went to H&R Block to have my 2012 tax return completed because I read that they had the experience when dealing with the special circumstance of military taxes. I put my trust in them BIG TIME!
Guess what? I got a an $11, 000 tax return/rebate and spend it on vehicle repairs and a household move. But guess what, my taxes were reassessed and I owe the government $12, 000. H&R Block went and put down my RRSP twice so it looked like I had this large tax shelter. They screwed up big time! Now the Canada Revenue Agency (CRA) wants their money by 18 Sept. So either I have to withdraw from my RRSP at a least a 30% tax rate plus the amount will become part of income in 2013 or get a bank loan. Monthly installments are not an option.
H&R Block has a one size fits all mistake policy where they pay the interest owing to the CRA. I have taken 2 days off work now to try and straighen this up. They have taken away my ability to purchase a home under the home buyers plan for the disabled and have put me in debt that I had no intend to be in.
had my refund for 2+ years, won't give me my money!
Discovered from the IRS that they refunded $2298.00 and $419.50 on 10-17-2008 into an account with H&R Block for my 2007 taxes. When I went to H&R Block to do my taxes 4-12, H&R Block sold me on the Rapid Refund. Well, after calling for 2-3 weeks to see where the money was, I was informed through the IRS that they were holding my refund because I had an outstanding tax return from 2004. On [protected], the IRS informed me of the deposits made and when they were made. On [protected], I called H&R Block, they acknowledged receipt of the $2298.00 only. They said they sent out the pre-pd credit card but it was never activated. They then told me that they would request the re-issue of a new card, it would be overnighted to me via Fed-Ex, and that it would be in my hands NO LATER than Wednesday, 11-10, and I could call Monday for a tracking number. I called again Wednesday, 11-10 for the tracking number. This time I was told they never get the tracking numbers, they don't send things out overnight, the card was made 11-8 and would be in my hands, NO LATER than Friday, 11-12. Today, 11-12 I called, was told the card was never issued or on the way. Sorry, ma'am, nothing we can do. I asked for a supervisor and was placed on hold for a very long time. The supervisor came on the line, said the card was never issued and was not on the way. She was very sorry I was misinformed and told me they do not send things overnight, that is not their contract with Fed Ex, the other 3 people I talked to did not give me the right information, sorry ma'am. She said they arrive in 3-5 business days. I told her that I wanted my money transferred into my bank account immediately. She said she could do that but it would take 5-7 business days. I was never offered this option, had we done that, I would have had my money today. She said there was no way it could be done faster, and the best thing to do was to get another card requested and that it will be sent out overnight through Fed Ex...(wait a minute, "WE DON'T SEND THINGS OUT OVERNIGHT..." I told her I wanted to speak with her supervisor, to which she said she was the top supervisor, there was no one else above her. I told her I wanted the interest refunded to me also for the past 2+ years, she said she could request it, but they were not going to do it. DON'T DO BUSINESS WITH H&R BLOCK! I don't see how they can be allowed to continue to steal from honest, hardworking people.
i'm having issues with them too :( they did my taxes in May, gave me 90$ back, and yesterday i got a letter from the Gov saying i owe then 600$ by the end of the month because H&R did my taxes wrong... I dont have 600$ floating around
H&R Block / HRB Digital - they stole money from me
These people stole over $900 from my Emerald Card. Then they locked me out of my account. I tried calling various numbers and all I got was a call center in the Philipines or some dumb ### that kept hanging up on me. Then I went to my Twitter page and began saying some pretty nasty things about them and they contacted me! I basically told them I want my...
Read full review of H&R Block / HRB Digital and 5 commentsimproper calculations on tax return.
H & r block had an error in their software for 2009 tax year, and as a result, I owe the government almost $2000 (That's right two thousand dollars!). They refuse to help me with this payment caused by the error in their software. They have left me twisting in the wind. The following is their response.
"h&r block heidi ~ as the taxpayer you are responsible for tax liabilities owed to the irs. Had this discrepancy not existed in the product originally, you would have owed these taxes at the time you completed your taxes. We apologize, but h&r block cannot pay your taxes for you. Therefore, pursuant to limitations set forth in the end user license agreement that you agreed to be bound by when you used the product, we are not at liberty to provide payment of the tax liability. We regret that we are unable to take on this liability for you. However, our standard accurate calculations guarantee will cover payment of any interest you may be assessed from the irs due to the miscalculation. You will need to follow the instructions in the letter that you received in order to be reimbursed for any interest payments. Contact the tax professional who completed your amendment for options on making payments to the irs. " ~jeremy
Well, thanks for the advice on "options" to repay the IRS, unfortunately unless I repay the IRS within 30 days HR BLOCK will not be held responsible for paying ANYTHINGGGGGG. Isn't that what your letter says, Jeremy? Lots of double talk and hidden nuances in your letter, right Jeremy? You also fail to mention that the "END USER AGREEMENT" states that you will not be held responsible for "arithmetic" errors in your software. This was an error in your software that allowed an education credit to go through that I was not entitled to. That, Jeremy, is NOT an arithmetic error. You can keep repeating that this is MY liability and you will not pay MY liability as many times as you think it takes to have the public buy what you're selling. The truth of the matter is, I am now faced with a balloon payment (unless I want to pay all the fees and fines caused by HR BLOCK by using a repayment plan) of TWO THOUSAND DOLLARS. Having to pay TWO THOUSAND DOLLARS and not getting TWO THOUSAND DOLLARS back in a tax return are two VERY different things, Jeremy. I have NEVER not paid my taxes and for you to insinuate that this is somehow me trying to get out of paying them is both insulting and disgusting to me. SHAME ON HR BLOCK. I will continue to make my story known to every person I can reach via FB, MEDIA and legally. Have no doubt. You can carry on with your legalese...you're not fooling anyone with an education, Jeremy...and those are the ones paying your bill at HR BLOCK.
Just to let EVERYONE know...H & R BLOCK had an error in their software this year, and as a result, I owe the government almost $2000 (that's right TWO THOUSAND DOLLARS!). Yep, they got me a nice big tax return and then, 4 months later tol...d me they made a mistake and I have to give $2000 back. They encouraged me to look at it as an "interest free loan". I said, "really? an interest free loan I didn't want, didn't agree to, and now owe back in a big fat balloon payment? THAT kind of interest free loan?" Yeah. DON'T USE H & R BLOCK!
HR BLOCK's way out of their liability is to quote their "END USER AGREEMENT" which states they are not responsible for "arithmetic" errors. That's kind of funny, in and of itself, considering they are a TAX RETURN SERVICE. Let's hope your tax return service wouldn't make arithmetic errors, huh? However, this was NOT an "arithmetic" error, but an error in their software that allowed an education credit to go through that I was apparently not entitled to. This resulted in a notice FOUR MONTHS LATER that I owe TWO THOUSAND DOLLARS to the government. Now, let's explore...with a family of six, how much of that TWO THOUSAND DOLLARS would I have left in my wallet to pay the IRS with? Correct. None. It is not a matter of paying the tax, I ALREADY PAID MY TAXESSSSSSS! It's a matter of HR BLOCK making an error leading to me having to REPAY my taxes after letting me believe that money was mine to spend. SHAME ON HR BLOCK. DO NOT USE THEM. THEY DO NOT STAND BY THEIR PRODUCTS AND YOU WILL BE LEFT HOLDING THE TAX BAG BY YOURSELF.
The complaint has been investigated and resolved to the customer’s satisfaction.
Td577 - Dont you think that by paying these "professionals" hundreds of dollars to do your taxes that it would be correct.. and them being a larger corporation they would own up to their mistake.. Yes this money was always owed to the government...&... Im all for paying taxes owed... but why have a company do your taxes, if you have to re-calculate anyways..
Anyways td577 - hope that this happens to you.. (weather or not you calculate it yourself..or get a proffessional do it... ) or the city raises your property taxes substancially with no warning.. LOL.. Yes i wish you financial hardship due to taxes that were unbeknownced to you... then when you are whining on the internet, ... some [censored] tells you to man-up and pay your taxes.. LOL
i know how you feel, they gave me 90$ back in April, and i got a nice lovely letter from the government that says i have to the end of the month to pay them 600$... i live alone and dont have much money.. i cant come up with 600$ out of the air. Good luck to you
stay far away from h&r block premier
Why is it that when you ask for an itemized receipt from H&R Block Premier services you are told that they cannot do that because is is proprietary information and why is it that they cannot tell you what it will cost to do your taxes prior to doing them even when you show them the forms that were filled out the year before? Do all chains of tax preparation services do this -- tell you it might be one price and then when it comes time to pay for them it is a few hundred more.
The competition between H&R Block, Liberty, and JH is intense, particularly in areas related to pricing. In my experience, H&R Block does not provide printed itemized pricing information. They will show you the itemized breakdown on screen when they go over the tax prep cost, if you request it.
In 2010 H&R Block started providing price ranges for individual tax preparation. I found the ranges were too wide to be very informative.
not covering their mistakes
we had our taxes done at the corporate office in mesa their preparer didnt put my wifes w2s on the returns then we recive a letter from the irs saying we now owe them 1566. and when contacted hr block talking to district manager john walsh he said they would cover all charges owed to fed and state and also any fines and penelties we recived a check of 69.00 from them and letter saying they will not cover what is now owed to fed and state but will only cover fines and penelties we have started looking for an attorny as it has been confirmed this is our only chance to get this taken care of for anyone who reads this before choosing hr block DONT their ectra protection is nothing but a scam to get extra money from you.
when you pay for their extra coverage yes it is read their contract
I had a similar issue with that in Mesa didn't understand. I friend of mine gave me the District Managers name and I met with him. He spent almost an hour with me and went over everything to help me understand. When they brought the records out of storage and we looked at what was attached, my additional W-2 wasn't there. Then I remembered it came later that year for some reason, so I couldn't have had it. In the end it was my fault we owed, but he picked up part of cost even thought he technically didn't have to. had us meet with a wonderful tax person named Tina. I can't find his card, think his name was Wade Johnson at the Gilbert and Southern H&R Block. I think block is like most companies, they have there share of idiots, but for the most part they try. I go to that office from now on because I'm very comfortable with the staff, you should try going there!
never in a million years would I go back to h&r block to get my taxes done
I have been going to h&r block for a few years now, and have had an "ok" experience... Until I get home yesterday and have a letter in the mail from the irs. I open it and it tells me I owe them over $6, 000 in federal alone. I took the letter down to the h&r block office I did my taxes at and they told me I did not supply all of my w2's, so I pull out my copy of the return and show them I indeed did bring everything into them. They review everything and tell me "i'm sorry, I didn't see this one". Then continued to tell me since my husband and I worked at the same place that they thought it was a duplicate w2 and just set it aside. This was a $20, 000 "miskey". They told me that they will only pay $5, 000 of the mistake and we would have to pay the rest. Then they tell me this is not including the fees I will now owe the state, which comes to a total to around, $1, 700. I told them that it was their mistake and they should have to pay all of it. The lady at the desk tells me that the "piece of mind" only covers up to $5, 00 plus any interest and penalty's. I proceeded to ask her if they have an e&o policy (Errors and omissions) she of course does not know what I am talking about. Before I leave the office, the lady tells me that she will contact me and let me know if the claim is approved. I ask her what do you mean if it is approved. So I am stuck knowing if I have to fight this or if they will be honest and pay it. I leave the office and come into work to call the headquarters to speak with a supervisor. I asked him if h&r block has an errors and omissions endorsement on their insurance policy. He tell me no. I asked him if he was out of his mind and I would be contacting my attorney. Never in a million years would I go back to h&r block to get my taxes done.
Did you and your husband sit down with a tax preparer or was this a "drop-off" return?
screwed me up
H&R Block screwed up my taxes. Instead of a refund check I received a letter from the IRS that my taxes were not properly files - missing documents! Now it's going to take 8 to 10 weeks to get my check!
They are also overpriced! I paid $411 for shabby tax service! I will no longer use H&R Black and will tell my store to others!
It's time to start doing things myself as it seems that many services need to be babysat... from the McD drive threw to H&R Block... If yo u want it done right you got to do it yourself!
not filing the correct papers
We were able to file the first time homebuyers credit due to buying our first house in November. When we went to do our taxes they had no clue how to do the FHB credit. THe owner had to go look it up and came back with a list of things we needed to send off to the irs. We returned a week later ( Feb 10) with all of the documents we needed. The owner went back and copied off the documents and put them in a envolope and sealed it and said ur all set. We sent it off expecting our refund in april. Boy were we in for a huge suprise. April rolled around and we got all of the forms and documents sent back to us saying we were mising the form 5404 which was the main form. We went to H&R and they told us that the printer didn't print out the 5404. SO she got the right formas and we sent it off. Now its going to be August before we get the refund.
It wasn't our fault and all H&R can do is give us a 75 coupon on our next visit. Due to my husbands job doing construction and i am unable to get a job due to a car wreck we are broke and late on our house payment. Im legally blind and need to get new glasses and contacts but are unable to because were broke. My husband and i need dental work. People need to beware of there bad work. IF it wasn't for their mistake we would have received it back in April. Now what? We loose the house that we got the credit on and have to pay back the irs because we have to own the house for 3 years. BE VERY AWARE OF H & R BLOCK AND THEIR CRAPY WORK...
The complaint has been investigated and resolved to the customer’s satisfaction.
I was charged $663.00 for the 45 minutes it took the tax preparer to do my tax return. What a rip-off! Never ever use H & R Block.
We had received the 8, 000 FHB credit this year. For one thing when we did our taxes HnR block did't know anything about how to file the FHB credit. They had to look it up. So we gave them all the info they needed to send it off. A week later we picked up a sealed envolope handed to us by the owner and were told ur all set. We sent it off expecting our refund in April. Oh boy did we get a huge shock. The IRS sent it all back due to the lack of the 5405 form. I went to HnR block and they agreed that they didn't put the form in the packet of things sent to the IRS and it was their fault. So now when talking to the IRS they say it will be August until we get the refund. Can't wait that long for our payment when it would have been here in april if it wasn't for them being so careless . Due to my husband working in construction money isn't always dependable. We are in serious harm of loosing out home and im in need of medical care and im unable to pay the many co-pays. Im in need of an eye exam every year and i need new contacts and glasses. Without them im legally blind.
What part of this does HnR have to be accountable for? According to them NOTHING. I did receive a 75 coupon for our next visit. That dosn't cut it. It wasn't our fault. They should have made sure the form was in there. BEWARE...
They told me I had a $500.00 credit line but turns out it was only $400.00. Made the 1st pymt on time last month. new balance $411.92 . Spent $401.86 payed $49.33 have negative $1.00 balance. ?
Promised it would be available 8-15 days of acceptance, which was 1-12/2017 it is now 1-31/2017 and still no refund and paid almost $300 this is a scam and is whats wrong in america, people not living up to their word or advertisment. A class action lawsuit is
So what have you learned about taking out short term loans?
why u paid it. I be going to H&R Block for years and I know what they going to charge me.
I paid $230.00 for the fast return.
Sorry dont work up for you.
The cost pf preparation is directly related to the complexity of your return.
In other words, the more forms completed the higher the charge.
It sounds like you had an experienced tax pro.
If you want someone who will take twice as long, I would be happy to make an
appointment for you with one of our new guys.
h&r recently filed my daughter & her wife they were married at the courthouse binding document is actually labeled in a domestic relationship they took that along to do taxes for the first time as a couple the lady at h&r siad she didn't need to see the document or the fact that my daughter has a 3yr. old of her own, this is how the taxes should of been prepared she is claiming head of household homestead and claiming my daughter as a dependant and her 3 yr.old daughter in a domestic relationship with abinding certificate.the lady at h&r di them like this filed them as a married couple and claimed that my daughters 3yr.old was her daughter then the lady calls later nite from h&r and tells them she had made this mistake if filing it wrong now said she was goin to lose her job over the mistake, now she says she is not goin to lose her job and that the money they were suppose to get she says they will have to pay over half of the refund back because of the mistakes that she made on the returns excuse me but whose faule is this and why should my daughter and her wife have to pay for h&r's mistake
I work for Block, first of all the key word is ACCEPTANCE. This is the date that the IRS accepts the return. The IRS was not even ACCEPTING return on 1/12 yet this year. Secondly, if you had a schedule A or certain educational credits, these would not be accepted until the middle of Feb. this year, so do NOT play the blame game with Block. 8-15 days from the day it was ACCEPTED was what you were told, that mean's the ball is in the IRS's court.
Same thing happened with us!I am not happy with this, And have open a case with them.It was a big scam.And fraudlent.They told us ours will be available in 4 days just so we will go with the deal, never happpen and we pay 225.00.Cause i was going to do it at home myself until the tax prepare say i could the loan in 4 days.
no knowledge
My husband and I filled this year tax return with H&R Block. The person who claimed to be an expert on first time home buyers, had to ask many questions to his coworkers while filing our tax return, clearly he had no idea of what he was doing.
We filed on February 13th, and we got a letter from IRS saying we were missing some documents. Why did we pay 300$ to H&R blocks? Bad service, they made ton of mistakes, and now is May 20th and we havent gotten our tax return.
Dont waist your money on H&R block, do it yuorself or go somewhere else.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work for H & R Block, and I can tell you that EVERYONE is getting that letter from the IRS if they filed for the first-time homebuyer's credit. It has nothing to do with H & R Block. You have not gotten your refund yet because of the first-time homebuyer's credit, not because of HRB. They should have told you it would take AT LEAST 4 months, minumum, to get your refund if that credit was included in it. You should have filed your tax return without the credit and then filed an amendmen afterwards for the credit.
If you would've done it yourself or gone somewhere else, you'd be in even worse shape now, guaranteed. We are CONSTANTLY correcting returns that someone did themselves, or had done at another comapany or by a CPA. CPAs are THE WORST when it comes to making mistakes. They know accounting, not taxes. As far as the person you saw being clueless, he/she was probably new. Just because THAT person was clueless, does not mean that ALL HRB employees are clueless. It just depends on the tax pro you happen to get. As far as tax preparation goes, HRB is BY FAR the best in the industry, period. I know that not only by all the mistakes we have to correct from other tax preparers, but also because many of our employees have worked for other tax prep companies. The training anywhere else is nil. CPAs came to HRB classes to learn taxes until we banned it! And although I agree that our prices aree high, (employees still get paid crap even with those high prices, ) they are lower than anywhere else, guaranteed, except maybe some fly-by-night individual working out of their home that wouldn't be there for you if you didn't get your refund or got a letter from the IRS!
that is what happened to us. THey had no clue what to do and they forgot a form.
they do not stand behind their customers
I went to H&R Block and had my taxes prepared by them in 2007. I am married filing separately, don't own a house or anything and have a very simple return. I normally file my taxes myself and have never had a problem, but a friend of mine recommended this company because they were able to help her get a bigger refund.
To make a long story short their computer added my husband as a deduction by mistake and I received a larger refund than I should have on my state return. I had purchased their "Peace of Mind" guarantee plan that if they screw up your return they will pay for it. Well, I just received a denial letter in the mail stating that I did not provide appropriate documentation of the error and that I did not bring it to the attention of H&R Block within the 60 day time frame of my state notifying me of the error. On the contrary, I brought the letter from my state into the office THE DAY I received it along with every piece of paperwork including the Peace of Mind Contract from when my taxes were filed in 2007. Beware of this company's lies. They do not stand behind their customers. If they refuse to refund my piddly $196 what are they going to do to people with a large money mistake that THEY made?
stilling my taxes
In february went to the office in sunset and la brea after being greeted the guy started preparing my taxes after he was done told my that I had to pay so I said dont filled them. went back yesterday they were filled and the refound was put into an emeral card I tried to explain my problem to the district manager and she told me that the only thing I coul do was to go to the police and make a report but her recomendation was not to do it because I was ussing an ITN n umber and they would know about my imigrational status she trited me like * and try to intimidate me.
You should always get an independent professional accountant.
H&R Block is like a franchise.
McDonalds vs Fine Dinning.
hidden fees
I will never use H&R Block Tax Preparation software again! It does not explain anything, is difficult to use, and charges for every little thing. Have a question? $20. Per. Question. Need to file a state income tax? Another $20. Need to file more than one State tax? Forget it. It doesn't explain it to you and then when you want to e-file, you can't. We struggled with this piece of crap for several weeks. By the time we paid for every fee they charged, I could have taken my stuff to Jackson Hewitt and gotten it done for me for the same amount. I'll never use this software again. Ever.
false advertising
H&R Block advertised "50% off what you paid last year" for new clients. What does that mean? To me it means they'll charge half what you paid last year. To them it means a credit this year of half what you paid last year. Last year I paid $450. This year I am charged $680. "50% off." Not so. Deceptive if not completely false advertising. Beware.
H&R Block milead me with my amended taxes (which i never got to file) They told me I would not need to pay a seperate fee for the amended and if they did it would be $50.00 or less. They the charged me $150.00 ( that i was unable to pay, due to just comming off unemployment) they wouldn't give me my W-2 back and has kept them. Now I dont know what i can do?
incorrect tax refund
Yes, h&r block works for the irs
Due to a personal situation I was not able to have the irs do my taxes last year for the year 2008 so I went to hrblock and paid $164.00 to hrblock to have my 2008 taxes done this year. 2009 was ok and done but they irs was not able to do it. Anyway I was supposed to received $1420.00 according to hrblock but instead I got a check from the irs for $237.00 I went back to the hrblock office to see if they can help me understand why I received such small amount, but I got from them such a fancy explanation, that I truly walk out of their office with the inside of my head in blank, so, then I called the irs and guess what, they told me to check it out with hrblock they said that's how it was send from hrblock and that they go by the records and what's on the system... Oh heck, I guess next time i'l go straight to the irs and have them do my taxes it will be cheaper... !...
The complaint has been investigated and resolved to the customer’s satisfaction.
mistakes committed by h&r block
I went to h&r block to have my taxes prepared, and was seated with a so-called tax professional. I presented all my paperwork as instructed, and I left thinking all was well. (Guess again) when I returned home and started to look over my paperwork, because the amount was so small that it did not make sense, so I did my own preperation, and just as I thought, I found several mistakes. I went back and told them my situation, and they said they would correct it. So I thought that was the end, all was well (Wrong again). I recieved a letter from the irs, asking me for form eic. By this time I was irate. Because, this was trip #3 and I was fed up with there excuses. So I explained that now the irs needs more paperwork and I should not have to pay them a dime-wrong again. They charged me $118.00 and I am still waiting for my refund. Oh yeah, they send me an e-mail saying it was going into my emerald account even after I was told by one of there so called tax pro's that I would get it in the mail. Bottom line, i'm still paying them $118.00 for there mistakes and have yet to recieve my money. So make sure if anyone decides to use there services, look over your return before leaving there office. Next year i;ll save my money and do it myself.
Why did you sign the return the first time when the refund was so small?
The extra charge was to cover the forms that were omitted.
If the return had been prepared correctly, the "extra" $118 would have been added to your original fee.
Millions of returns were prepared by H&R Block last year.
As with anything requiring human input, mistakes will be made.
It is inevitable.
Since you seem to know how to prepare your own return, I'm wondering why you didn't do it yourself to begin with.
If I was filing for EIC I would not be paying$200+ when I could as you say, "save my money and do it myself".
unprofessional & bait and switch
2008 & 2009 tax service
Last year - I relocated and used h&r block for the first time. The agent I was assigned was 70 to 80 years old, and though i'm sure he had an accounting background, he was using a computer for the first time. He made so many errors I was denied my state rebate and required to pay and my federal return was audited.
This year - i'm back in gradschool with a simple job and a simple return (No itemized deductions). I called in and explained I had 1 - w2 and 1 - 401k disburisment but I would still use the service if it would be much cheaper. I was quoted $68 and scheduled an appointment. At the end of the 5minutes it took I was told I owed $169.00. After I explained my conversation when scheduling the appointment I was given a $30.00 discount and told that was the best they could do... "will that be cash check or charge... Next!"
ON [protected] MY WIFE AND I WERE AT THE H&R BLOCK IN WADSWORTH OHIO. WE WERE CHARGED 334.00 FOR A TAX RETURN THAT A MONKEY COULD OF FILLED OUT. OUR INFORMATION WAS ALREADY IN THE COMPUTER AND ALL THE REP HAD TO DO WAS ADD OUR W-2S INTO THE SYSTEM FOR THE YEAR.
THE REP MADE THE COMMENT THAT IF SHE MADE A NICE BONUS FROM THE COMPANY THAT SHE COULD FINISH HER SCHOOLING AND NOT HAVE TO WORK THIS SUMMER. I FILL THAT WE WERE OVER CHARGED TO MAKE HER NUMBERS LOOK COULD SO THAT SHE COULD RECEIVE THAT BONUS. PLUS IN 2009 SHE MADE A MISTAKE ON OUR TAX RETURN BY GIVING MY WIFE THE WRONG SOCIAL SECURITY NUMBER AND THAT STOP US FROM RECEIVING OUR RAPID REFUND BECAUSE THE IRS STOP THE RETURN. SHE OFFERED NO COMPENSATION FOR THAT AND IT WAS HER MISTAKE. I WILL NEVER USE H@R BLOCK AGAIN AND WILL NEVER EVER RECOMMEND THEM TO ANYONE ELSE. JOHN M. STEFANKO
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i am a father of three, who was laid off one week before i recieved my w2's. I went ti h&r block for a rapid refund. after my taxes were filed, they then explained to me about an 8-15 day waiting period. that was when i found out there was no more rapid refund. they told me it was to late to change my mind & go somewhere else, because the filing was done. i was charged $349.50 for there service, $32.00 for bank fees, and $13.00 for state. my 15th day was yesterday & there's no money. i called the i.r.s. & they told me if H&R BLOCK's waiting on them they'll get to it when they get to it. i then talked to a supivisor for h&r block, and he told me i am waiting for the i.r.s. . my e-file was accepted on the 17th w/the i.r.s. & it is now the 29th. i am now told by H&R BLOCK to just keep calling until the refund is put onto my emerald green card. the supervisor told me it's out of there hands. what did i pay almost $400.00 for then. it only cost you $1.00 to do your taxes through the i.r.s.. i bet next year we all who have dealt w/theses losers will take our business elsewhere. they are screwing people out of what they did stand for. lesson learned. my name is james p. courtney & i 100% percent stand behind everything that i've said isscrewy about H&R BLOCK. they have conned this year, & i truely hope they go bankrupt next year. i know someone who works for them & they don, t have a diploma of any kind. they paid $99.00, took a course, got the job. there's your professional H&R BLOCK. sorry to everyone screwed this year by these con artists.
i am really mad right now, went to h and r block to do my taxes...i stay at home taking care of my 7 month old while my bf works, my child was born in june of 2010 so i only worked half the year. while i was fileing my taxes i told him direct and clear that i stay at home, im not married, have a child and live with my boyfriend who is the childs father, i didnt make alot last year because i worked till june and i was part time only making under 10, 000. but my boyfriend makes 36, 000, and i told the guy who would be better off claiming our child and he said i would because my bf makes over the 35, 000 so im like ok whatever i guess it doesnt matter we are getting back something.
i got home and told my bf i did my taxes and then i told him that i was told that he could not claim our daughter becuase he makes over the limit. he was really confused and said that sounds messed up, im like well i cant help it im sorry you make to much, ill just half the money with you. i really was getting mad at my bf because he wouldnt let it go, and i told him im sorry theres nothing we can do i told you that already, the man showed me a paper.
well he still wouldnt drop it so i looked online and saw that thats not true and i was sorta confused so i called a different tax preparation and i told them my story and they were suprised that h and r block did that to me telling me that they never heard of if you make a certain amount you cant claim your child and at 36, 000 i dont see why they said that. well i was fired up and about to go into h and r block and give my opion and what there doing is wronge, but i thought i will call, i got on the phone and told them what i found out and the man was suprised and i told him who did my taxes and the man said that he was sorry and that he might have misunderstood me, im like ok how do you misunderstand someone when your doing your taxes and your talking face to face and your very detailed about your income, and he is doing my taxes so he knows what i made. the man on the phone said something about an income credit and claiming children, im like ok i understand what you are telling me but that was not what i asked i was told he could not claim her becuase he makes to much, he never said anything about that. i just wanted to know would get more tax return if claiming a child, the man asked if i wanted to come in to have a look at them again and something about doing them over but i hear about high charges for that so whats the use and i dont want to wait forever for my taxes, im waiting 8-15 so im just going to wait. i will never go to h and r block agian, and i found out they only charge high charges if your claiming dependents, i paid almost 300 to get my taxes done becuase im claiming a child, my friend told me that thats outragious. im not sure if the reason i had bad luck was because this was my first year claiming a child and i might have said something that he didnt hear, but still i was clear on everything so im not sure what to thinkg.
next year im just going to go to a different tax preparation place, there is one down the block from me, not everyone has bad experiences but this was mine, i just dont want to have to go through the same game i went through the first time, its just like if you were to get a f-ed up haircut, your not going to go back to the place becuase they might do the same mistake.
"Don't trust your financial well-being to these part-time "accountants" who only brush up on the tax code a few months out of the year."
Sorry but had to say this ROFL :):)
In high school I took 2 years of computers and accounting.
Do you think they would hire me right out of high school
NO
What they wanted was people with sales experience not math, computers, accounting, skills.
Yes it was high school but it was better than nothing.
And just so you know even after they have figured out what your refund will be you are still under no obligation to have them file it for you. Until you sign it you can walk away at any time. I was almost sure that these type of places would not be open this year. But I was wrong. They are open and they are depending on people that are for one reason or another depending them to do their taxes when 90% of them can do it on their own. And I am sure that the number is higher as they will not do business taxes. They will tell you to go to an accountant for that. I will extend my prediction that this year they will have a lot of unhappy customers. Most of these companies will be gone within 3-5 years. As the government is making it easier each year to do your taxes on line thru them. It really does eliminate errors which makes the process easier each year.
This is why I do my taxes myself. Yes the government has changed the laws regarding RAL's. However that guy that told you that they banned it is full of it. they changed a law on the info that these companies use to use to give you your check. you see they were in essence running a credit report on you. Which is no big deal right. You see most states prohibit any information that is concerning children and the courts to be available online. Adults records and court proceedings are fine but nothing concerning children. And what they were doing was getting information on whether or not you owed back child support. If you did not they would write you a check. Well the government passed a law that removed their ability to get that information. And in turn they are making you wait to get your check. Really makes them useless now in my book. As you can file your tax return for free if you make under I believe 50K last year. And the computer will find all of the credits you are entitled to for you. It will ask you questions and you answer and fill in the blanks. And you can have them direct deposit your refund into your account which will take just as long as you waiting for these places to write you a check. Or the government will mail you a check.
It is really easy to file your taxes on your own especially if it is a simple return. I do not suggest it if you have your own business though. There are many laws that most do not know about. Unless you are like me and will spend weeks reading everything before you file you run a great risk of doing something wrong. Which can cost you.
As far as you filing an amendment. It is really very easy to do this. Go to your local IRS building and get the proper form. you can even have them help you with it. And they will not charge you to do this.
The same thing happened to me. I have filed my taxes with H&R Block for 15 years always getting my refund back in 3-5 days. This year I was not told until after my taxes were figured that they did not offer this service anymore and it would be 8-15 days before I received my refund with an RAC. I could have save myself the $297 and filed on my own and got it back in 8-15 days, which I will do next year. They told me over the phone that it was their policy not to discuss refund policies until after they figure the taxes because they don't know if the person will receive a refund or not. I then explained to the lady that I was not stupid, they are not telling people about the change because then most people will leave and maybe go to Jackson Hewitt who is offering the RAL still. I feel like I was totally mislead by H&R and will never use them again. With all the low cost tax programs out there I will be filing on my own from now on.