We had taken your complaint very seriously and inquired more about the issue. After detailed inquiry from the management side, we understood that we had received a phone call in the reception on Eid day(30-09-08), and received a complaint that a customer received an expired tapioca on that day. The receptionist asked his details like name, phone number, invoice number, etc. But the gentleman was not ready to give any details. Immediately our section in-charge went and inspect the freezer where tapioca was kept. But he did not find any tapioca packets were expired. This was the incident happened on the day.
So we would kindly request you to disclose your name, phone number and some more proof about the purchase of this particular product. It will help us to do more investigation on this and can avoid such type of incidents in future.
We 100% guarantying that we never try to sell spoiled, damaged, expired products to our valued customers through Gulfmart Supermarkets.