Complaint Rating:

I was recently charged "overdraft fees" on my account with Guaranty Bank. When sending in an email to customer service to request the fees to be removed, I simply recieve a canned response that this not possible. So I call into the customer service department after TWO rounds of being hung up on after over a 20 minute hold each time, I speak to Lakesha (not sure if that is spelled correctly).She was extremely rude, cutting me off as I spoke.What kind of customer service center do they run? I also called back to speak to a manager, spoke to a representative, young man with the same attitude and response He would not let me finish a sentance, its like they have the same response for every customer that calls.He proceeded to tell me there was nobody else there I could speak to. Being persistant, I FINALLY got a manager, who then ACTUALLY let me ask my question and explain my reasoning as to why I was requesting my HARD earned money back. But of course the same response, they are not able to refund me. No one there could explain to my why at my local branch I was told I could "contact corporate for a reversal"(as this was the only place who had the ability)and why they were telling me this was merely IMPOSSIBLE.And then to be told to ask for Leah's manager Shane who was not even in the office.WHAT A WASTE of TIME AND HARD EARNED MONEY!!My personal opinion is that they need to screen for better help, people who sound more educated and considerate! I have never seen a company who has no reguard for a consumers financial stability as this!