Complaint Rating:

Company information:
Guaranteed Consumer Funding
United States
guaranteedconsumerfunding.com

I answered an ad for a computer and a chance to better my credit. Started to pay on this computer the end of July of 2008. I have paid over one thousand dollars into this computer and just received a computer after all these months. With many promised delivery dates each month, they finally after many phone calls from me got a inferior computer for the money I have put into this the first week of April of 2009. Jan no computer, Feb no computer, March no computer. Finally we spoke to the so called manager's manager and then was sent a computer. Was promised for the inconvenience of the delay of my merchandise caused by their screw up's a computer with 500 gb of hard drive, 3gb of ram, a core 2 duo processor as well as a DVD burner. When that one never came they called me and said that they were now going to upgrade me to a lap top with all the things I was promised on the desk top. Of course that I don't have in writing. the lap top that finally came only has 120 gb hard drive, 2048 mb ram, and they got it from tiger direct. When you look up this model on tiger direct it is worth about 500.00 not the thousand that I have paid them. Ordered a video camera also that never came.

After this lap top came and didn't have what they promised me I was told that only the desk top would have all that not the lap top and if I wanted the desk top I could trade in the lap top for the desk top. Was in my car at the time of the call so she told me to take a couple days to try out the lap top and then she would call me for my decision. Of course she didn't call that day till after they closed and I e-mailed them my decision for wanting the desk top. Then she backed stepped and said to trade them I would have to pay a restocking fee of about 175.00 and would only get the ORIGIONAL 80 gb computer that I was getting before all the promised upgrades. that's when I said that I would decide later and get back to them. I then went to my bank and stopped all payments to them and want to report them to everyone that I can find on what rip-offs they are and hope to stop anyone else from getting into this mess that I am trying hard to get out of. A very expensive lesson to learn and I am very sure it isn't over and won't be for a long time.