Complaint Rating:

I ordered the GT Express 101 from the infomercial on TV. When I hung up the phone, I knew I had made a mistake. I was kept on the phone approx. 10 minutes by a recording. You will never talk to a real person. The whole transaction takes place with a recording. They give you a high pressure sales pitch and you are not able to ask questions. They continue to ask if you want all kinds of different products, which I didn't. I tried to order only one of these electric cookers but I now find out They only come in twos. And, of course you pay $14.95 S & H for the extra one that is "free." When I finally reached someone at their headquarters, they told me they could not cancel my order until 72 hours after the order was placed; that I would not be in the system till them. However, they could send me an email telling me my order was processed and I still don't know how much this "mistake" has cost me. They would not let me cancel the order. I spoke with someone there today and told them the problems I incurred and would send the product back when it arrives. I usually don't buy from infomercials, and let this be a warning for you not to buy from this company either.