Complaint Rating:

Company information:
Desarrollo Marina Vallarta S.A. DE C.V.
Mexico
accounting@grupomayan.com

In June 2008 I received information from customer service that I could reduce my monthly payment (by 40.00/mo) for a time share that we were pressured into purshasing during a vacation in February. My husband put over $7000 down and now whenever I try to contact them, we are given a message that they will contact us within 2 days (which does not happen) or to contact them via e-mail which is impossible because we cannot get into their e-mail.

At this point, I am trying to reach them to inform them that they are charging me a late charge for the difference in the amount that was deducted from my checking account and the amount that they say I owe them (40.00 + 20.00 late fee)

Thay refuse to answer my calls and I am now prepared to bring charges to request my $7000 back and cancel my contract.