Complaint Rating:

Company information:
Grupo Mayan
New York
United States

We were recently in Playa del Carmen and also were scammed by Grupo Mayan at the Grand Mayan Princess Resort.

Everyone needs to know that the parent company of this group is Wyndham Resorts and Hotels. So when writing complaints, everyone should go to the Wyndham website, to the "Wyndham Worldwide" section, and click on the "contact us" You can send Wyndham an e-mail with your complaint. Perhaps if they hear from enough of us they will do something about these guys.

Also, since they are doing business under the laws of the State of Utah, any complaint you have about fraudulent or deceptive business practices, or failure to fulfill the contract (like you can never get reservations for your weeks) should be filed with the Utah Attorney General's Fraud division. You can go to http://consumerprotection.utah.gov/complaints/index.html. Again the more dissatisfied people who complain the more likely something will be done.

So yes, we were all stupid and gullible. But we don't just have to complain to each other about it. We can be sure that people who might care(like Wyndeham) and those who might be able to take some action (like the AG office) know how many of us are dissatisfied with our interactions with this group.