Complaint Rating:

Company information:
Greyhound Canada
Edmonton, Alberta
Canada
www.greyhound.ca

I understand peoples frustration with this company and submit here my letter of resignation so people will understand that the staff are as frustrated as the public. I post it here as actual company contacts are limited to what can be found on the website.

To Whom It May Concern:

My name is Steve Zimmerman, employee #6353 out of the Edmonton division. I hit the board on March 15th 2008 & pulled my last trip on Saturday, June 21st, schedule # 105 Edmonton to Fort McMurray, after which I resigned to dispatch & cushioned home. I might have handed my resignation to someone in management had I known who was in charge of Edmonton but in three months time, that was never made clear to me. Let me start by saying your company is quite possibly the worst run national brand ever. What was once a national symbol of pride is now an industry joke; what was once the standard for ground transportation in this country is now the people's last choice. Fortunately for you, customers will always be available to you as is evident by the number of crackheads who rely on your spotty service, perhaps just airbrush a glass pipe in the mouth of the dog & a whole new revenue stream may open up to you.

What has gone wrong? depleted fleet, lack of direction, the worst people skills of any industry, low pay, convoluted log book input requirements, lack of company input & resources, misguided attempts at "safety management" no visible signs of a company commitment to improve things, no local management, lowest paid mechanics in the industry, blah, blah, blah, blah, blah. Six grounded G-model buses here in Edmonton due to stress fractures in the motor mounts, where is the genius who decided Mexican built buses would be good for Canadian roads & winters? Promoted no doubt. Where's the accountability? Who is going to "man up" & run this once proud company efficiently? Certainly not your people. I realize you don't want to hear from people like me & that Greyhound is no place for strong minded individuals, you require ass kissing yes men who never question & who pass the buck when pressed. You have hundreds of years of driving experience in your Edmonton depot alone, yet not one driver sits upstairs! You should have 3 driver liaisons at least, they would know & understand what drivers go through on a regular basis, not these empty headed college drop outs who don't have the skills or the courage to look a man in the eye & deal with a situation.

Wanna fix it? Open your wallet, enlarge your fleet, fumigate the office of bad management, promote from within, treat drivers & staff with dignity & respect, fill your garage with the best in the business & pay them as such and stop wasting time with B.S. memo's and edicts about reverse parking, safety vests and other time wasters which treat the drivers like six year olds. We back 45-ft coaches with trailers attached around corners in driving snow, just because a Dallas executive wiped out his BMW after a 6 martini lunch trying to back out of a sunny parking lot is no reason to treat us like children.

I don't expect any reply from you as there is no evidence of anyone with any intestinal fortitude or courage involved with this company. Just continue with your collective heads in the sand(and for many of you, up your ass) & hope someone else pays for your incompetence.