The mortgage has a grace period of 15 days before a payment is considered late and accrues late fees. Every month, I pay my mortgage on the 10th of the month via my personal bill payment schedule. Every month I receive at least 6- 8 calls per day from the 3rd of the month until the payment is cashed by Green Tree on the 12th or 13th of the month depending on the weekend. Every month I explain to rude, pushy collection agents explaining this scenario and that I've never incurred a late fee in the life of the loan. I've spoken with at least 20 representatives from this company including managers and none of them claim to have access to my account history proving this fact. They talk over you when you're speaking, they don't acknowledge any questions that I ask and they are poor communicators. I wish they would sell my mortgage, so I don't have to deal with them ever again.
This is a horrible company to be associated with and I would like to sue them for harassment via the phone. They don't acknowledge the grace period that is set up in the mortgage conditions and add stress to my day. When I'm using my handsfree device while driving, I absolutely detest speaking to anyone associated with their company. How do I get legal protection from harassing companies like Green Tree Servicing? Why should I receive up to 60 phone calls in a 10 day period EVERY MONTH when I've never missed a payment or incurred $1 of late fees?