Our mortgage company was bought out by Green tree mortgage company and let me tell you we have had nothing but problems with them! They are extremely incompetent, one end has no idea what the other is doing and they love to harass their clients with phone calls. ( We have received 5 phonecalls about 1 issue in the last 18 days!) In this instance we ( admittedly) screwed up and wrote the wrong amount of mortgage payment. They phoned, we apologized, and popped a check for the difference in the mail the very next day. Then we proceeded to get many more phonecalls asking us to send the check ( obviously implying we were lying about having sent it!). We finally checked our bank statement and it showed the check had cleared 10 days ago so I told the rep so today. Her snooty answer?:well, you will continue to accrue late charges until the check shows up. At that point I insisted on talking to her supervisor, who apparently takes 5 minutes to come on the line. So I explained the situation. His answer: send me a copy of the front and the back of the check ( so I am obviously still lying about having sent it!). At this point I lost my temper and hung up. So 5 minutes later he phones back and they have miraculously found my check .BUT, I had written the wrong account number on it so that's why they couldn't find it ( we have 2 accounts with them, would it have been so hard to check this sooner, before harassing us with phonecalls??) So basically he phoned to tell me that I had made a mistake and this was all my fault. Nice customer service, don't you think?!
So, maybe you're thinking, why don't you do automatic withdrawal, so much easier and then you can't screw up writing the check...we did try that at first and they kept screwing that up so we finally said we would just write the check every month.
And another thing: We had some damages to our house due to a big hailstorm. Our insurance gave us a big check, made out to us and Greentree. You would not believe all the hoopla they have us going through to get OUR insurance money. We have to send pictures of the before and after, the estimate for the job, the itemized estimate, the completed w-9 form with tax ID # from the contractor, the itemized bill, the final itemized bill, certificate of completion, and then, to top it all off, an inspection by their representative is required. THIS IS OUR MONEY, PAID BY US THROUGH INSURANCE! I know that Greentree owns a part of our house but having to jump through this many hoops to get OUR money is RIDICULOUS!
So bottom line: if you read this and you still decide to deal with Greentree mortgage you are out of your mind.
If I could divorce them I would.