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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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8:09 am EDT
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Green Dot put unauthorized hold on account and a cant get reps on phone

I have been using my walmart money card for about 2 years. It has been very nice and convient. The fees were even better than a banks. But I did not authorize a transaction and they charged it. I called to get it credited back on my account and they told me much like the others I see I had to wait 10 days. I stupidly get my check direct deposited on this account and they have placed a hold on the account. So I have NO access to my money. now when I try and call customer service it will not let get through to a LIVE person. It keeps telling me that my account is not found. Please dont make the same mistakes that I did. DO NOT USE THIS COMPANY!

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Dennis Hunter
, US
May 02, 2012 8:58 pm EDT

The complaint number for Green Dot is a Phillippine phone bank. When you call and make a complaint about stolen money, they say 'hold on for corporate offices', and hang up the phone. Someone at a local merchant skimmed the numbers from my daughters moneycard, and we caught it 14 hours later. I called the Walmart Money Card number, they claimed everything was OK, and the money would be put back on my account, and the transaction cancelled. I immediately filed a police report, notified the merchant (who told me it was a large Hispanic gentleman using multiple cards to make a large purchase, my daughter is small and white, and the card was in our home). I found that a week later, Green Dot /Walmart Money had AGAIN transferred the amount to the merchant, after the police report was filed, after the merchant was notified, and after I had been told on the phone by Green Dot/Walmart everything was fine. Now they will not take my calls, refuse to transfer me to a supervisor (I don't think they have one, just a few people in a call center in a slum part of Manila) and I am left in the cold for $300. There is NO security when you use this card, and YOU WILL lose your money.

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GECapitalCares
Tempe, US
Mar 20, 2012 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm sorry you're experiencing problems with your account and would like to help. The prepaid WalMart card is managed by Green Dot.

Please email them at customer.advocacy@greendotcorp.com your name and contact information. They will research this matter and assist.

Regards,
Nicole
GE Capital

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1:43 am EST
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Green Dot wont release money and lied about a investigation

Hello we are going through the same thing right now. My boyfriend purchased a card from Rite Aid Yesterday February 21st 2012 At 8:50am in Syracuse NY for $310.00. He scratched off the back of the card and the numbers that are needed to use the card came off the card too and was scratched off as well. The Rite Aid store called Green Card to explain the card was a bad card and he needed a refund, and Green Dot Pk representative said they will get his refund in 4 hours. When he called Green card; 5 hours later they stated that their representative called and verified that Rite Aid had given my boyfriend an instant refund. We called rite aid with Green Dot and Rite Aid stated that was incorrect and was never said to anyone at Green Dot, that a representative from green dot called and said they would refund him that day. We have been on the phone for 2 days fighting for our money back and we have been on the phone with them for over 2 hours, as he told them he will not wait for another phone call to just to continue investigation. Now they are saying they have to continue the investigations because the Rite id manager did not provide enough information.

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Harold Poole
Blue Hill, US
Sep 26, 2014 7:45 am EDT

Have put in $250 and it disappeared immediately, they said it would reactivate the card in 7 days and the money would be there. Still is't there, cant get a human being, their 24/7 is not there in the am, so another breach in their system. Wonder if the government is aware of their thieving system. Wonder just how much money just vanishes in a day with them and who is getting rich. Maybe the FBI should be advised. I am still short $250 and still trying.

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victor dasilva
East Providence, US
Jun 23, 2014 8:25 pm EDT

green your company closedown assos

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sickofbsintexas
Fort Worth, US
Nov 21, 2013 4:33 pm EST

greendot is a joke. they have no immediate customer service and adding money via your own bank account is the biggest hassle ever

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Shewchuk
Newnan, US
Feb 01, 2013 10:50 am EST

try to resolve all issues quickly and efficiently - OMG I AM LAUGHING SO HARD AT GREEN DOTS REPLY! YOU ARE LIARS. STILL WAITING ON A REFUND FROM THE SCAMMERS. I WILL EXPOSE YOU!

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paperdoll88
hancoock, US
Sep 27, 2012 2:15 pm EDT

Hi any update on your situation cuz it also happens to me and still i havent got my money back.
thank u

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Green Dot Corp.
Monrovia, US
Feb 23, 2012 6:21 pm EST

We truly apologize for your experience. We understand customers’ need for access to their funds and try to resolve all issues quickly and efficiently. We want to assist you with your reload, please send an email to customer.advocacy@greendotcorp.com so we can help resolve your issue. Include your name, a contact number and the ticket number for your issue if you were provided one.

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8:16 pm EST
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Green Dot stolen money

I ordered a green dot prepaid visa.. I loaded $300.00 and tried to shop online..and the store said the card was not authorized so, i assumed my card was not accepted, then to find out i was still charged for the items..long story short i never got order online and im still waiting around for green dot to refund me my cash.

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Shewchuk
Newnan, US
Feb 01, 2013 10:52 am EST

Thank you for bringing this to our attention. We are here to help. If you have a transaction on your account you wish to dispute, contact customer support using the number on the back of your card.

OMG THAT IS TOO FUNNY! HOW COULD YOU EVEN TYPE THAT WITH A STRAIGHT FACE! YOU NEVER GET YOUR MONEY BACK. THEY ARE THIEVES! BEWARE!
I WILL EXPOSE THIS COMPANY.

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1513cecy
Bridgeport, US
Jun 10, 2012 10:56 pm EDT
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Same happend to me...STILL WAITING ON MY 300 dollar REFUND..!

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2:40 am EST
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Green Dot green dot

I made the mistake of activating the card using the name of an acquaintance who skipped town. The day after I bought the card I attempted to contact Green Dot. I sent about 15 emails over a ten-day period. Green Dot responded to none of them. They kept giving me the same customer support number that would not let me advance past the zip code challenge. Finally, after sending dozens of emails and attempting ten or more calls I reach someone. She initially tells me that Green Dot would be willing to let me send them proof of my identity. I thank her for the opportunity to do this. Five minutes later she has changed her mind and tells me that Green Dot refuses to allow me to change the name of the card to mine.

The bottom line is I have been stolen from. The receipt that I am holding on to is being nullified. I have never felt quite as cheated as Green Dot has made me.

Please avoid Green Dot Pre-paid Visa like the plague that it is.

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Update by Scott_MD
Jan 05, 2012 11:19 am EST

Because he is developmentally challenged.

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Green Dot Corp.
Monrovia, US
Jan 05, 2012 5:35 pm EST

We apologize for your experience. We are not able to change account information once a card has been registered. The Green Dot Personalized Card is a prepaid Visa or debit MasterCard Card that you can use anywhere debit MasterCard or Visa debit cards are accepted worldwide. It's a prepaid debit card and unlike gift cards, when registered, Green Dot prepaid cards are personalized with your name, allow you to make ATM withdrawals in addition to making purchases, and can be reloaded with money. Due to these features, Federal law requires us to obtain, verify and record your name, address, date of birth, and Social Security number when you register a Green Dot Card. The information that was entered when the card was registered is the information for the cardholder and they will be responsible for maintaining the account.

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8:19 pm EDT

Green Dot waste of time

Using this card is a waste of time. it says its re-loadable but its not unless you provide the company with your social security num.

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ConfusedALOTbyThisCARD
, US
Mar 16, 2012 4:41 am EDT
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I think I rather deal with 1 million citibank !@

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sammycat13
, US
Mar 16, 2012 3:24 am EDT

Green Dot has always been very responsive to me when I had a CS issue. They are certainly better than CitiBank!

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ConfusedALOTbyThisCARD
, US
Mar 16, 2012 2:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I loaded funds to my card.. ITS TAX TIME... my birthday is a few days away... they suspend my card cut it off telling me I had loaded suspicious funds to the card ! is that not what the card is for TO LOAD funds. now they wont speak to me they tell me my account closed my information is stored and I can never ever use their services again. when i asked what i did wrong i got treated like a criminal and tole good bye.. no resolution... no answers just a slap in the face !

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Green Dot Corp.
Monrovia, US
Nov 17, 2011 1:16 am EST

We apologize for your experience. We have done our best to communicate our requirements for registering a Green Dot Prepaid card on our website and packaging. The Green Dot Personalized Card is a prepaid Visa or debit MasterCard Card that you can use anywhere debit MasterCard or Visa debit cards are accepted worldwide. It's a prepaid debit card and unlike gift cards, when registered, Green Dot prepaid cards are personalized with your name, allow you to make ATM withdrawals in addition to making purchases, and can be reloaded with money. Due to these features, Federal law requires us to obtain, verify and record your name, address, date of birth, and Social Security number when you register a Green Dot Card. We use security measures that comply with federal law to protect any personal information submitted to register a card. We understand this may not be the right product for you, but if you would like to learn more about our cards or features you may visit our website at www.greendot.com.

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9:42 pm EDT

Green Dot made me get an over draft on my bank account

Well ok i have been useing my greendot card about a year sofar but a munth ago thay sent me a card that wasent reloaderble then when i used the card on ebay thay sead i still had cash on it so i used it agen to make a lone store shorte geen dot made me get an over draft on my bank account.

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Green Dot Corp.
Monrovia, US
Sep 19, 2011 10:48 pm EDT

We truly apologize for your experience. We want to assure you we are here to help. We would like to further review this case with you, please send an email to custcareref@greendotcorp.com, include a contact number and your full name so we can reach you directly.

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5:30 am EDT
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Green Dot no refund

Dear sir, I sent green dot corp./walmart money card.com, six written statement of unauthorized debit charges forms, and talk to them by phone, telling them that I wanted a refund. And that I want to get rid of my old debit card and have them sent me a new one. But I am not getting any answers from them. Can you help me with problem?, my cell phone is, [protected] signed terry e. Smith-bey date 08/31/2011 - time 12:23 am eastern time

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Shewchuk
Newnan, US
Feb 01, 2013 10:55 am EST

We truly apologize for your experience. We are here to help, please allow us time to process your request. We will have a representative contact you at the number you provided to further assist you with this issue.

I LOVE THIS, THEY WILL NOT HELP YOU AT ALL. THEY WILL SAY THEY WILL HELP YOU, BUT IT IS ALL LIES!
THEY STOLE $80.00 FROM MY CHILD. i WILL EXPOSE THESE PEOPLE FOR THE THIEVES THEY ARE.
WORKING ON AN INVESTIGATION. I HAVE REPORTED THEM TO THE BBB. I ENCOURAGE YOU ALL TO DO THE SAME THING. THEY HAVE MANY CLAIMS FILED AGAINST THEM.

Green dot corp
Green dot corp
, AE
Dec 30, 2011 10:21 pm EST

we will refund now l0ve green dot

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Jotheceo
Miami, US
Dec 30, 2011 10:08 pm EST

I had a similar occurence where my card was actually sent out to replace my temporary card, it ended up being activated by someone who knew my information to then withraw up to $300 dollars the amount I loaded onto my temporary card & also a purchase for $267 dollars. I submitted all of the valid paperwork and waited over a month for them to tell me my claim was invalid and that I wont be getting my money that was stolen off of my card. I wish I NEVER had purchased that prepaid card. A biggest regret in my entired LIFE.

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savvyl33189
Holmes Beach, US
Oct 08, 2011 5:16 pm EDT

Green Dot didn't give me a complete refund I had put 20$ in the card and I recieved a check of 14.59 and another one of the cards. If I wanted a refund I don't understand why I would want another card. I shreaded it and threw it out in case my Social Security was linked to it in any way. Horrible customer service to after being on hold forever and had to go through a million loopholes to get my refund. I'll just stick to a Visa Giftcard.

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9:12 pm EDT
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Green Dot money frozen on prepaid mango card

I received a moneypak from a friend and loaded it to my Mango prepaid card for $122. This is the 4th moneypak they have sent me in the past month for some website work I was helping them with. I have never had a problem with the moneypak until this time. It loaded just fine on Wednesday 8/17/11. On saturday 8/20/11 my husband attempted to access our mango card and was told our acct had been frozen (including funds from his weekly employment direct deposit). He was transferred from Mango customer Service to Moneypak because they said Moneypak had alerted them of a fraud claim filed and to remain partners with moneypak they have to freeze our account. So he gets moneypak on the line to be told he couldn't talk to anyone til monday and the fraud investigation department would call him. So Monday came and went with no call so he called after work and was told that there was no way he could call in to the investigation department (apparently they have no phones) and that a note would be sent to them to call asking for documentation today and again today there have been no calls. I have a scan of the original receipt and moneypak card. There was no fraud and the money on our now frozen mango card was for bills and rent and we are risking eviction if we can't get it released. Does anyone know how to contact moneypak fraud investigation or how we can get access to our frozen funds on our prepaid card? We are desperate :( [protected]@hotmail.com

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1:55 am EDT
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Green Dot unable to fund paypal with moneypak

I have been attempting to add a 200 moneypak to my paypal account, ---but they say I have reached my limit and need to be approved to go over $250 per year SO then a screen comes up telling me to give my address, ssn, etc. So I fill this out. Actually I have tried doing it several times. When I hit "continue" I am presented with a screen saying "Validating Address Information..." And that screen just stays there - I waited two hours Saturday night - On Sunday I tried again and waited two more hours. On Monday I tried again for over an hour. And today, Tuesday, I have waited over an hour. And the screen just hangs there.

I've tried two different computers. No difference. I also tried having my friend put the $200 into his Paypal account - but the same thing happened to him. Greendot is not validating my address information and letting me put my Moneypak into paypal.

I telephoned Moneypak and spoke to customer support. The person told me the problem was with Paypal and gave me Paypal's number. So I called Paypal. Paypal assured me the problem was with Moneypak. So I called Moneypak again. Altogether I spoke with four representatives of each corporation and none of them could help me. On top of that, Moneypak's hours are 9 to 6 EST so for me, in Oregon, their office closes at 3PM. Pretty crummy for such a huge corporation.

I am a senior citizen. I live on a Social Security check of a thousand dollars that has to suffice to pay all my bills, rent, food, gas, everything. I purchased the $200 Moneypak because I needed to get computer parts on ebay. But now my $200 is in limbo. I purchased the Moneypak at Walmart - so I returned to Walmart and asked them to give me my money back. They can't do it. I am stuck.

I googled the problem and I see that other people have had the identical problem. One person at Moneypak's consumer services did tell me that other people are sometimes having the identical problem.

My friend who is a computer technician of twenty years standing tells me the whole thing seems like a scam to him.

Paypal can't help. Moneypak seems very disinterested. The Indian employees I spoke with were simply not helpful.

This is a bummer...

I'd really like to have these funds in my paypal account as soon as possible. I've contacted customer support at both GreenDot (moneypak) and PayPal. Greendot told me it was a paypal issue, paypal told me to "try later".

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Shannon M. Abar
Ogdensburg, US
Apr 25, 2014 1:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Last evening I purchased a MoneyPak card to add funds to my loadable prepaid credit card. When I arrived home I added the money from the moneypak, which cost $4.95 plus tx, Then I tried to transfer the money from my loadable credit card onto my husbands Higher One MasterCard issued to him by SUNY Canton college. The transfer, which had worked last month in this very same manner, to the higher one card was necessary in order to pay my car insurance, whereas my insurance company does not accept the greendot re-loadable card, but they do accept my husbands higher one mastercard. Apparently there was a problem last night, and it was around closing for the customer service agency handling greendot cards, or moneypak. Therefore, I waited until today to try again to transfer the money to the higher one card. I would like to remind you that after purchasing the moneypak card my available balance on the greendot re-loadable card was $148 dollars and a small amount of change, therefore when the transfer did not work again today, I called the customer service number on the back of the card, as soon as I called them I realized there was an even more serious problem since last evening, the balance remaining on my card is $98 dollars and change, therefore I tried to resolve the matter but, became frustrated when I was told I would have to pay an additional $4.95 to re-load the money for which they intend to stop payment. Then, in 7 to 10 days I will receive a replacement card for the $148 I had originally purchased for the card. I believe I need to contact an attorney for this matter, since by the time I receive the card with my money, my car insurance may have been cancelled, whereas the money was intended to pay my insurance today. Along with the mental stress this is causing I plan to open a liability suit against everyone involved in the transaction, including WalMart who sold me the item, Greendot for their failure to protect my assets, and the customer service agency responsible for handling claims for both greendot, and Walmart. Being that they did nothing to resolve my problem, or to prevent the problem. Walmart is responsible for any product endorsed through their store. I may not even need a lawyer, whereas I can not afford one, I believe the facts in this case will be more than adequate to prove the negligence of all parties, and the neglect, frustration, stress, loss of insurance, and every other aspect I find when researching my case, well, my husband will research the case for me and he got an A in Business Law.

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Kulada
, US
Jun 14, 2011 7:51 pm EDT

On may 15, 2017 I went to walgreen's on 23 s. Marietta parkway, marietta, ga I purchased a greendot card for 4.95 and loaded $200.00 on it. When I got home I tried to load my card onto my debit card and I kept getting insufficient funds. I immediately called your company greendot and was told that I needed to fax my receipt, greendot card (Showing the scratched off side) and my debit card I tried to load to [protected] I was then told to wait for up to 2 business days before i'd get a response. I also went to walgreen's to try and get this resolved and there was nothing they could do but refer me back to greendot. Two days later I noticed how late it was getting and I called back. I was told that my fax was never received, and I had to resend to fax number [protected] I waited on the phone with the representative to make sure they received my fax. The person I spoke to was leah around 9:36a. M. They did confirm it and told me again it will be up to two business days before I would get a response and my money back. I asked why would it take so long I was told that the money was loaded to someone else's debit card this is why it would take so long. Two business days later on may 19 I am told it's still under investigation and a senior advisor will contact me on monday between the hours of 9a. M. And 5p. M. It is now may 23, 2017 i've just got off the phone with igor yet another customer service representative and he's telling the same thing that i've been hearing since last sunday may 15, 2017.

I just want my $200.00 this is totally unfair and unethical.

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sloom41
Gaston, US
Oct 09, 2010 10:03 pm EDT

i have a green dot moneypak i bought today, when i scraped the covering off i could only read 11 or 12 of the nmbers the other two disappeared! does this mean i lose my 100 dollars? i purchased the cae through rite aid! do i hae a ny option?

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LaurenHigherOne
New Haven, US
Dec 02, 2014 2:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Shannon,
I'm Lauren from Higher One and we just wanted to let you know we're sorry about the frustration you had trying to deposit money into your OneAccount. We're thankful for your feedback as we're always evaluating how to improve our student experience. Thanks for your candid story and we hope you have found a resolution.

Lauren
Higher One

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4:45 pm EDT
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Green Dot fraud scam

As the fraud officer in a small bank in Co. I recently saw a check and letter regarding this Greendot scam. Counterfeit checks are now being issued on KeyBank Service Corp. The name of the contact at Greendot is now Katherine Hennessey, an independent grant broker wth Greendot. (yeah, sure) One of our cusotmers got caught in this scam and lost $898.

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6:24 pm EDT
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Green Dot fraud

Purchased a $300.00 reload June 4th, reloaded again June 7th for $500.00, to find out that they have blocked my card because ofor a pin dispute on the first reload. I have been calling and waiting for a call back sinse the 8th. Today is the 13th. They are holding every penny I have and not giving me any answers. I advise everybody to join together in calling the attorney generals office and/or the news rooms as well as anybody else who might be able to resolve these problems. Green dot is robbing ALL of us and getting away with it. I say we shut them down.

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Shewchuk
Newnan, US
Feb 01, 2013 11:32 am EST

custcare@greendotcorp.com - NOT A REAL E-MAIL ADDRESS.

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Green Dot Corp.
Monrovia, US
Jun 20, 2011 4:55 pm EDT

We truly apologize for your experience. Green Dot understands the importance of our customers’ need for immediate access to their hard earned money. When a block is placed due to a dispute, we will need to complete a thorough investigation before we could make a decision and remove a block. We would like to look into this further, please contact us at custcare@greendotcorp.com, provide a contact number and your full name so we may assist you further.

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citizens observer
, US
Jun 13, 2011 7:44 pm EDT

One more thing, Walmart has a minimim that you can load per month so watch that also
hope this help!

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citizens observer
, US
Jun 13, 2011 7:35 pm EDT

My advise to you is keep calling and when you do reach someone ask to speak to a supervisor and explain the situation to get the lock removed which usually takes several days. Once you have the lock removed, go to the nearest teller machine, withdraw all of your funds and if you prefer to use a prepaid card, then get a Wal-mart prepraid card. You can load a certain amount onto the temporary card but can't reload until they mail the permanent card which usually takes about 7 seven days in the mail. It's only 3.00 to load and if you cash your check at Walmart it's free. You can transfer funds and monitor your cash online through the Walmart money card secured website.

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11:07 pm EDT
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Green Dot direct numbers to get [censored] done

Hahahahaha strike one up for the good guys... Already read alot about walmart money card nightmares.. Going through one myself.. I'll spare you the details because my story is the same as all the other nightmares... Well did some investigating... Walmart prepaid money cards are issued through ge capital.. Who 3rd parties this out to a scam factory called green dot prepaid cards... So I look up the company website and then take the corporate address and search under the 626-739 exchange of numbers because they had given me a [protected] number to fax # in like 3 weeks ago.. So I get this [protected] number and call it thinking im going to get a person... Nope its a generic recording for people who get ripped off.. So I dial the same exchange but change the last to digits.. So [protected]... And blam I get derek in marketing and he dumbly gives me christina hunter (Legal departments) number the # I was talking to on the customer service line who was ignorant and just a #... So call derek @ [protected] and ask him for the extension of someone or you can call christina @ [protected] in the legal department and hassle her... Enjoy!

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4:36 pm EDT
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Green Dot - fake grant check scam

I received my fake check June 6, 2011, the date of the check is 05/31/2011, for $986.64. I am supposed to cash the check and send $402.00 back on a greendot money card. After reading the attachment which was full of spelling mistakes, I knew this was a scam. I did a search and found this website, I always google search when something does not smell right...

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11:06 pm EDT
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Green Dot fake check

I recieved a check in mail for 975.47, said i was approved for a grant, all i had to do was cash or deposit the check and mail them back 411.00 for commision, name of the person was katherine hennessey, independent grant brokerif i send the 411 .00 i will have the rest of my money the next day air mailed, even go's on to tell you where to get the money pack .greendot ...

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3:38 pm EDT
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Green Dot - bad card / service

Purchased a $125.00 MoneyPak GreenDot from CVS on May 31, 2011 8:09 a.m. However, when I tried to use it, I found that the card was defective! When attempting to scratch off the silver strip to reveal number, the entire silver strip came off taking the number with it! Number was unreadable! In a panic, I immediately called CVS to let them know what...

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7:55 pm EDT
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Green Dot unactivated card with funds I cannot access

I purchased a greendot card with $160 on Thur May 19th 2011. Went online as i normally do to activate the card for one time use, however, the website changed a bit and I clicked the wrong button (the proper button is now in small letters and discrete) and the activation was cancelled as the system thought I wanted a refund! I tried again thinking it was a minor issue to no avail, so I called the customer service number on the back of the card and they said they "APOLOGIZE BUT THERE IS NOTHING THEY CAN DO", but refund me. I had a deadline to make a payment by the following day, I'm in a new City and do not have an address I can receive mail at (in fact, part of the funds were to facilitate and address to receive mail and correspondence while I settle in).

I asked them to get me someone that could help resolve my issue by issuing me a different card number (since I could make my payments online) or transfer the funds to a different card I can go buy or something... But they (call center in Philippines) said all they can do is send an email to the corporate office in California and I should get a response within 24 hours. It's Tuesday May 24th and I haven't even got an email confirming they will contact me.

In addition, I was able to get their Corporate escalations numbers [protected] and called it over 5 times, and each time it said they are having a high volume of calls so I should leave a message (which I did) and someone would contact me within 2 business hours (again, this was Fri, it's end of business Tue now!). It seems the number is just a dummy number to fool people into thinking they will get somewhere while they hold on to your money (to borrow against or show their investors and being capitalized or something).

I am still waiting for a call or email, and have no idea if I will even ever get my $160 back or what!

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Green Dot purchased invalid card $500

Bought $500 MP Card on May 4, 2011. Upon trying to use it, I discovered it had been used! I returned to the store & was told to call Mp, which I did right then & there! The card was loaded APRIL28, 2011, per Money Pak. I had to fax the receipt & copies of the card & was told 2 days to investigate & resolve. Today is May 17, 2011 & I am being told its in a special dept. & they cannot give out the name of it, or put me in contact with who is investigating this! Must wait for phone call.
Refused to provide name or # of this pretend person & refused to provide upper mngmt contact, or any info in who to escalate to & where / who to file a complaint with! When they are ready to call they will! They said they lost my fax after 7 days of confirmation! Yet when I callec with the ticket #, it pulled up this lost fax & reattached to my claim. Days later, I was told they never got fax & closed.claim, no call to me either. Then they reopened & reattached the fax, starting the 2 day turnaround over! It has beeen 13 days total & 10 days since the last 2 day promise! They told me to keep waiting for a call, they are reviewing it!
I demanded info to file complaint and was refused.

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tbone39
, US
Aug 14, 2018 2:09 am EDT
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Green Dot moneypak representative stole my money

GUY NAME DONTAE REPRESENTATIVE OF GREENDOT MONEY PAK TOLD ME HE CAN HELP ME OUT WITH MY CARD CAUSE I WAS NEW TO IT.HE TOOK MY CARD INFORMATION(GREENDOTMONEYPAKCARD) AND TOLD ME TO HOLD EVER SINCE THEN I HAVENT HEARD FROM HIM I CHECK MY BALANCE ON THE INTERNET AND MY BALANCE WAS 0.00 INSTEAD OF 25.00.HE'S A FRAUD HE NEEDS TO BE STOP IF THE POLICE IS READING THIS YOU CAN SET HIM UP BY HIS NUMBER HE CALLED ME FROM AFTER I CALLED THE GREENDOT CARD.HIS NUMBER IS [protected] DONTAE STATESBORO GA

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Green Dot tax return funds

Hello my name is Terra Wallace,
I’m writing this letter because I need your assistants with
This issue that has not been resolved. On February 4TH my tax return was filed through Turbo Tax by my tax preparer Tracey Peterson and I was told I would receive my tax return in February 11th. We exchange my tax information through fax. When I did not receive my tax return on the 11th, I called my tax preparer Tracey to find out what the issue was, it was then that I learned that she had put in the incorrect account information on my tax return and it was sent into the wrong account. The account my money was sent to was a green dot prepaid card account, Tracey then contacted them and she was told to fill out and exchange form which she would fill out the correct account information, and my tax return would be put into my account in 3-5 business days. also with the exchange form she attached a letter from my bank verify my account information. 5 business days pasted and I called green dot prepaid lost management department to inform them that I didn’t not receive any money in my account it was then that they told me the investigating team was working on my case and it would take 10 business days. 10 days go by and still no call, I then felt determine to get to the bottom of this issue and I began to call everyday and I wrote down the names and badges numbers of the employees I spoke to. On April 3th I was asked to fax over a utility bill, a copy of my w2’s, state I.d, social security card . that information was use by the investigation team to verify my identity .I faxed the information over to them on the APRIL 4TH and Green dot then told that it would take 10 business days for the investigation team to update claim. I then waited the 10 business dates and called to inform green dot that I again did not receive a call from the investigation team they then gave me a new ticket number to my claim and told me I would receive a call in one business day and I again did not receive a call, till this day this issue haven’t been resolved and I haven’t been told a reason why.

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Green Dot red flag

It has been over a month since I received my tax refund which was deposited into a prepaid account with Green Dot. I filed my taxes through Turbo Tax and chose this option because they advertised it as being faster option. The alternative would have been to wait about 4 weeks for the IRS to mail me a check. Needless to say, I wanted my money sooner so I had them mail me a Green Dot card. Within a matter of days, I received my card. 2 days later, the money was deposited into my account and I was able to make purchases. Approximately 1 week later, after trying to make a purchase, I came to realize that my card was locked. I called Green Dot for an explanation and they informed me that my account was being investigated and they required a copy of my photo ID, social security card, as well as a utility bill in my name in order to perform a full investigation. I don't have any bills in my name so I sent the other 2. They informed me that it would take 10 business days and someone would get back to me. That time had passed and I still had not received a phone call. I spoke with 4 service representatives and 3 supervisors and got nowhere. They will not budge without that utility bill. They said it was to verify my home address even though it's clearly displayed on my photo ID. Had I went the traditional way and chose to have a check sent to me, I would be spending my money right now without any problems. I have been waiting almost a month and still, no progress is being made. It seems that there are thousands of people that go through this every year which means Green Dot (now partnered with Turbo Tax) is holding all of this money and collecting interest from these accounts while I sit here broke and in debt. How is it that these corporations would need to question a deposit made by the IRS? If I was responsible for fraud, wouldn't the IRS be responsible for catching that and filing charges? And If it's fraud they're worried about, why allow me access to my money for the first week instead of investigating when the money was first deposited? If anyone else is having similar issues with this company, please let me know because I'm very close to contacting an attorney about this.

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dalehcline
North Miami, US
Oct 22, 2011 2:21 am EDT

Today I purchased a green dot debit card at a 7-eleven and loaded it with all the money I had on me for the week. Immediately I attempted to activate it by phone. After going through 2 representarives, I was informed they would not activate my
card because they could not verify my information. They would not even tell me what info they could not verify and could not correct any mistake that might have been made. They stated that they would mail me a paper refund check and that I would not be allowed to activate any debit card of theirs. I got angry and adked them to verify my Info with bank of america since I have an active savings account with them. They refused and now I hane to go all week with no money while green dot collects interest on what I loaded me un activateable card. NEVR AGAIN

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simmons29
Memphis, US
Apr 27, 2011 1:21 am EDT

After sending in all of the required info: copy of I.D, social security card and a notarized letter; The company is telling me that I still have to wait an additional 10 days before they finish their investigation. I faxed in all of the documentation required so why should I have to wait additional time before I can access my own money. Just like the person mentioned above, Greendot allowed me to make some purchases before locking my account. I have even experienced hangups after requesting to speak to a supervisor. I strongly urge all readers to beware of Greendot prepaid cards because they will leave you broke, angry and emotionally exhausted. I still don't have access to my account.

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simmons29
Memphis, US
Apr 27, 2011 1:13 am EDT

I am going through the same situation with this company as well.

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Green Dot Corporation
, US
Apr 01, 2011 7:13 pm EDT

We understand your frustration and apologize for your experience. We would like the opportunity to investigate your situation further and determine the best course of action. We have already sent you a direct message to gather additional information. Meanwhile, you may also email us at custcareref@greendotcorp.com including your full name and a contact number. Thank you for bringing this to our attention.

Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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