Green Dot
reviews and complaints

Greendot Company in whole has very bad Customer service, The Customer Service Representatives dont co-ordinate among themselves. When Ever you call different person picks and tell you different thing. I have a refund Cheque i was suppose to pick from them. They promised me that I was going to receive it within (7-10) business days and today as am writing this article is the 13th business day i havent receive any cheque and all they could tell me was to wait for another (7-10) business days again for them to reprocess a new cheque. i needed the Money urgently to pay for my sons hospital bills and even need to travel form the address i gave to them. i have a flight which cost $1, 700 and cannot cancel the flight because of the cheque which is not up to half the ticket flight. Infact no body could help me there and am suprise. I need the money and dont know what to do now. Please to all people who deal with MONEY PAK from green dot. They are not a reliable company and should be very careful dealing with them they cant help you in any way when you get trouble. Infact Now is between Live and Death for my son and they told me their sorry they cant help me. If possible people should desist from using the greendot Moneypak because of their bad customer service. They Cant even track the cheque in US post.

my moneypak account info is repeatedly rejected or unacknowledged by moneypak company over internet & phone, denying me access to funds i've entrusted to them.

Having money, fifty dollars left on my Green Dot card, I tried to purchase gasoline at four different gas stations all four rejected my card, Green Dot Card has charged me one dollar each for these rejections, for a total of four dollars, now I am afraid to insert my Green Dot card for fear of it not only being rejected, but a one dollar charge just for trying to buy gasoline,
Also another $11.86 disappeared from from the account, with no explanation, and Green Dot Card customer support, would not help, or explain.People Use Green Dot at your own RISK! ! !

I have put 50 on my card and they put my money on the wrong card and after I called them to fix it they only credited me back 20 dollars and they also take money out of your card almost every day for their "monthly" charge. They should tell you it's a daily charge! Green dot has screwed us over and all they do is take your money!

on july, 3 2010 the day of my birth day i went into cvs pharmacy to purchase a money order and load 500.00 in a green dot card. when i got to the counter asked the clerk for a money order. i payed him . he handed me the money order. i took it. i reached to give him the green dot card and money together, while i was telling him the amount. someone standing behind the line grabed the money out my hand and ran. after filling out a police report. cvs tape. four witness. the police still have'nt caught the four guys involved or given me any more information. cvs risk management told me the whole incident was my fault for paying with cash . they only accept cash at cvs ! they say i layed the money all over the counter making it easy and that i was'nt doing a tranaction with the casheir. if any one had something like this done to them please comment about it i do'nt carry that amount of cash on me, but i needed it to get a prepaid card. cvs have only one person in the front and no sercurity. so you are at your own risk when you enter the stores. cvs only cares about cvs.

I recently signed up for direct deposit for my Veterans Administration check so that I did not have to get out and do so much walking to cash my check etc...The VA did not put the last 3 digits of my account number on the direct deposit so Green dot kicked the wire back. I contacted them before the 2nd deposit went in and explained to them what had happened and that my social security number was on the check and that they could verify that against my account since that is the way they verify my identity over the phone and they refused said that they could not do that. My sister has worked for a bank for over 25 years anytime a direct deposit is rejected it kicks out a sheet telling them that something was wrong with the account so I know that they can verify the information by using my social especially when the account number is only missing 3 digits I explained this to the first person I spoke with and of course she either didn't understand what I was saying or just didn't care but I asked to speak to a supervisor I assume they thought I was going to hang up because they left me on hold for twenty minutes when she came back on the line and said her supervior was on a call with another person but she had spoken to her and she agreed there was nothing they could do. I again told her I wanted to speak to someone in charge and after another 15 minutes of waiting I finally got a Rommel on the phone probably some pee on who said the same exact thing that she had just said, I said to him so what you are telling me is that you are refusing to assist a Disabled American Veteran to ensure that my money is put on my card when I am telling you that it is coming in and exactly how much it is going to be for and hes exact words were I'm sorry there is nothing I can do...These companies need to hire more Americans and less of those people who do not understand English where is the compassion I also told him that this was going to put me in a serious bind since it takes at least 3 weeks for the VA to return the funds but he did not care...So for anyone thinking of using these people just know they are not compassionate at all and will not assist you in any way...So as soon as this is over I will be removing my money and they can take the card and shove it where the sun don't shine...

On july 7, 2010 I attempted to purchase three (3) green dot moneypak cards. I was refused and told that the store was not allowed to sell more than one (1). Having done this type of purchase in other walgreens stores I wonder why I was turned away. I understand that when the green dot card is loaded (Store or internet) that walgreens will not allow more than one load for $500 per 24 hours. I do not understand why walgreens treats customers in this manner as to not sell the moneypak. Who is to say how meany accounts the moneypak will be applied too.

Green Dot.com Debit Card knows there is a fraudulent billing as the merchant told them and refuses to crredit account

Okay- so I received a "GreenDot" Visa card as a gift from my brother for my birthday- it was only for thirty dollars- but hey! It was 30.00. I registered as instructed- then went to use it and it says it is invalid- so I waited a few days thinking it would register by then- tried several more times to use it- and it said invalide4 every time! I called the company- and went to three different people before the last person told me I was out of luck...and 30.00 because I didn't have the original cardboard card that was orignially sent to me- I am so mad! This is mickey mouse and a crummy way to run a business. I will never even consider using this company for ANYTHING ever again and will tell all my friends, too! No resolution-just out 30.00!

Someone used Moneybookers EUR London company to attempt to make an illegal transaction on my Greendot prepaid Visa credit card in the amount of $848.62 on 05/29/2010. Fortunately, I never put much money on my card because I do not have that kind of money to throw away let alone let someone steal. I would suggest you investigate who is using Moneybookers EUR London as a way to steal money from people's credit cards. I have informed the FBI of this transaction and there may be an investigation pending on the attempted theft.

Sincerely,
Brenda V. Oswell

Ordered my tax refund on a Green Dot Card, and never received it. The dollar amount was $1400+

This company straight up stole my money.

I've called several times, the first 2 times I called i was assured that the card was on it's way. 20 Days later I called again. This time they promised to fedex it to me for a fee of $20 after arguing in hindi with the agent on the phone, i was able to get them to ship it for free. 3 day delivery time frame.

6 days later I call and they still haven't even shipped the card.

This is just a crappy company with a website and a private label prepaid card that cant even figure out how to use the mail.

IRS, FTC, and BBB complaints are next, for both turbotax and green dot.

Horrible company, don't use them... BTW keep searching, there are thousands of complaints.

greendot wont give me back my money i put on my card. i am going to sue them! because i am not the only person complaining about this matter. so far they made me wait 10 days to just tell me that they will not refund my money on an certain day. and im still waiting .. ive done everything they told me to do, in order to get my money. they gave me the run around and lieing to me in result of me getting my money back.
they are holding $20 that belongs to me.. it might be a small amount of money but its my money. so therefore, i am sueing them for all the mess they have put me through. and advise to everyone. STAY AWAY FROM GREENDOT.COM ITS FULL OF LIES AND THEY OVER CHARGE PEOPLE.AND THEY WILL TAKE YOUR MONEY! BOYCOTT GREENDOT.COM...

I was over charged by google and had stoped my campain with them. they elected to continue my campain and charged my card without my consent. they have no customer service number to get a hold of them at. green dot did nothing to help me. they actually hung up on me! what a terrible customer service company they are. don't ever do biz with them. also it takes forever to get to there reps on the phone.

i have a green dot premier mastercard account that expired on [protected], the premier account states that a new card will be issued when the old card expires. i have not recieved the new card and since it is the first of the month, i wanted to pay my rent. i had a direct deposit that was sent to my card on [protected] but it was not listed as funds added. i had thought that i was to automatically get the new card due to the perks of the premier card that i had. the customer service agent told me that a new card was not sent but they will send one now which i will receive in the next 7 to 10 business days thus i would not be able to access my money until then. her supervisor then came on and said that my premier membership was revoked because i had a negative balance when the deducted the monthly fee. the premeir card has a perk that says it does not count against you when you gain a negative balance for their fees. he stated that i would have to reapply for a card thus spending more money on a card when they sell a perk to avoid that. i told him that i'm very dissatisfied with this. told him that i will contact the nebraska attorney general and file a complaint as well as the better business bureau and everyone else that help in this issue.
i originally got this card to avoid the notorius fees that usbank and wells fargo have on their checking accounts as well as savings accounts. seems to me that anyone with a bank account or a debit card is fair game for these fees. green dot offered me 10.00 monthly that was reduced by 5.00 should i direct deposit 750.00 a month. atm withdrawal fees of 1.95, these were better fees than the banks. i should have known better, somethings do not last long.

Got this temporary debit card for $35 as a gift. Tried to activate it to no avail through both the website and by phone.
After 3 days of the nonsense of phone calls to machines who apparently cannot understand the word J.A.M.E.S. or any other voice command in English. (Sorry, don't speak any other languages) have given up trying. What a major SCAM this is, why they have not been investigated by the authorities I do not know.

I received a check for over $900.00 on a grant with instructions to cash or deposit said check and then return to Mary Edwards a fee of $400.00 for finding the grant. Being as 1. I have been applying for grants, and 2. in need of money as work is slow for my husband ( we are self employed). I seriously considered cashing the check, UNTIL i decided to go online and research this, even though i had been applying for grants to continue school this just didn't seem right. I am so glad that i did not cash this check as i would have been furious with them and myself.
You know we have the government butting into bail out the banks, and auto dealers but "WHERE THE HELL ARE THE PPL THAT ARE BAILING US OUT?" that can actually take advantage of unsuspecting ppl that are hurting for money out there. And these ppl do continue to catch the one or two ppl that either don't have internet to research these things and that are that desperate and they cash and return the money... I will be taking my letter with the bogus check to my local authorities and then to the postmaster general... and hopefully these idiots MARY EDWARDS and LINDA SPALLDING get caught...

Bad check / 10, 000.00 cash grant
"official check" from key services corp with a faded key icon and signature for the amount of 965. 99. instructions were to cash or deposit this check and send 4% to "mary edwards" for commission fee through a greendot moneypak.

I purchased one greendot debit card from Walgreens.
The cost was $4.95 and I also deposited $30 into the account.
I made an on-line purchase of about $28 and everything went well.
I then deposited $20 more, but the next time I used it I was told that my card was registering empty. I made numerous call to greendot,
but was never able to talk to an actual person.
I tried to check my account on-line, but could not get into the site.
Now $20 some dollars isn't much, but I don't want greendot to get away from ripping anyone esle off, although I'd like my money returned.

I set up an online bill pay through Greendot for $2000 to a private party. You can only send $1000 at a time so it was two transactions set up to be withdrawn on on 2/17/ and 2/18/2010. The person received one check for $1000 and the second check should have arrived the following day. I waited a week after it was due to be delivered before I called Greendot. On March 1st, I spoke with a representative and was told that they would have to do a stop payment and it would take 3-5 business days to be credited back to my account. I waited the 5 business days and did not receive any money, so I called them back on March 8 (Monday). First, I was told that the transaction was already reversed, and I should receive the credit some time that day. I waited and no money was deposited. So I called on Tuesday around noon, and I was told that a trouble ticket would be sent and I could check on it in 4 hours. When I got home on Tuesday I called again, this time I was told a ticket would have to be created. I explained to her that was already done early in the day and I demanded to speak to a supervisor. She put me on hold for 10 minutes then came back and said that the supervisor was busy and would have to call me back. I chose to hold, about 20 minutes later I spoke with a supervisor "Sam". Sam said they use a third party to process bill pay and they haven't recieved the funds back yet so he would need to contact them, I said he had 24 hours. I also called the person the check had been sent to find out who the third party was. The company was called Northern Trust, I contacted them and found out that the check was never sent out because it was believed to be a duplicate transaction and was stopped immediately on 2/18 (the day it was set to be sent out).When I called Greendot back exactly 24 hours later and again I was told that my case was closed and I should have already recieved a refund, I immediately asked for a supervisor. Sam/Henry answered again (He said this is "Sam" and tried to quickly change it to "Henry" ) said he needed to talk to someone in another department and I said I would be more than happy to wait while he did this he left me on hold for 40 min and then hung up. I just called again this morning and was told to give them another day. I was unable to pay a bill and I am now getting fees accrued. I have already filed my claim with the better business bureau and now I am contacting the arbitrator. I asked for a letter or statement from them explaining that the issue is on their end and I was attempting to pay on time. I want all of my fees paid by Greendot because they were the cause of them.

i've been a customer of greendot since 2005 or 2006. throughout the years, i've had a history of months of a few dollars in reload, to months in which i made a modest amount of reloads. the month of January 2010 has been a bonanza--in the dollar amount i've loaded into my card--roughly $6900! followed by February in which i've so far loaded nearly $2000. which is why i'm more so aggravated to be sitting down at 4:30am writing a letter to collect a mere $143.49!

on January 31, 2010, having loaded $400.00 onto my card, i ordered food from a chinese restaurant for about $16, paid for a hotel room. for about $73, and was shocked to be declined when i tried to buy gas later that day due to lack of sufficient funds!

when i checked online, i noticed 4 UNAUTHORIZED items PENDING:

3 charges for $75.00--from an arco gas station from which i'd only made a purchase of $23.00

a charge for $143.00 from a walmart in lancaster, ca--a place i've never been in my life!

i promptly called greendot and reported it a a theft! i told them i wished to press charges and have the perpetrator arrested. i also asked that the money be CREDITED to my account immediately! i was told it could not be done then--since it was still pending--that i should wait till after its posted to ring back, that it would then take 3-5 days for it to be credited. i requested a new card and asked for fast delivery, since i was staying in a hotel.

i was told to load $30 onto the card to cover the fedex OVERNIGHT charges. i got the card AFTER FOUR DAYS! what was the point of paying all that money--if the mail took as long as regular mail? i asked repeatedly if i'd get it overnight and was told yes. it was sent Sunday--so i thought...Monday--Tuesday tops...did not get it till Thursday! this ended up costing me $73x3 (nightly rate for hotel) since i couldn't very well go home let my card be received after i'd checked out!

after the charge to walmart was posted, i called back and had the most horrendous experience with greendot to date! nobody i spoke to seemed to fully understand me; they'd be stuck and repeat a phrase over and over--whether or not it reflected or concerned what i was saying. when i asked to speak to a supervisor, they'd put me on hold till the dial tone came on. when i asked to speak to a supervisor on american soil--who speaks english as a FIRST language, they simply hung up on me!

my level of frustration got so high, i became afraid for my health, (i have very high blood pressure) so for 2 weeks, i steered clear of calling greendot...when i finally called, i was told first that they couldn't help me b'cos the charge had been posted--meaning the merchant now had the funds, so it was out of their hands--that I SHOULD CONTACT WALMART MYSELF AND TRY TO EXTRICATE MY STOLEN MONEY FROM THIER CLUTCHES!

i went totally nuts and said no way--that i'd waited for it to post because i was told BY GREENDOT--that only then, could my money be credited to my account...i requested they retrieve the recording of my calls (don't they always say they're recorded for "quality assurance"?) to prove that greendot reps, did indeed say so. he acknowledged that was indeed, the policy--wait till it posts, then have your money credited into your account--something i'd done many times before--find an unauthorized charge, call greendot and its credited in a few days?

why has this been sooooooooooo problematic--and in a month that i loaded more money onto my card than ever? i asked and i'm asking...why is it that i never saw those $75x3 to arco--$225 (which had been SUBTRACTED from my total CASH balance) in the CREDIT column of my card statement.

in a world where even the tiniest mom and pop shops are going green and paperless, why won't greendot EMAIL me records from my OLD card which i no longer have access to, but very much need for my records and taxes?

why am i the one going through all these headaches, when according to your policy and employees, i did EVERYTHING i should have done:

i reported the theft and requested credit SAME DAY it occurred.
i called back after it was posted--when i was ASSURED it would be a matter of days till i got my money back.
i requested a cancellation of the old card and ordered new one--at an expense to me.
i requested an investigation and let it known i wished to press charges.

having done all this, why am i having so much difficulty retrieving my hard earned CASH, when the thief who stole it had such an easy time using my card WITHOUT being in possession of it, WITHOUT my identification and authorization? isn't it greendot's REPONSIBILITY to make it MORE DIFFUCULT FOR THIEVES to steal from its customer's card? why does greendot expect me to contact walmart and investigate by myself?

why can we no longer speak to americans or english speaking staff IN AMERICA DURING BUSINESS HOURS--9-5PM? i mean, i understand outsourcing calls AFTER business hours, but not 24/7! this has led me to lose confidence in greendot--as if going offshore is one step closer to its bigwigs soon taking all our CASH and bailing to some exotic offshore company, where they can't be touched by the US.

that's why i've put LESS money on the card this month--and depending on how this letter is handled, why i'll be taking my business elsewhere--it seems clear its not appreciated by greendot. finally, due to my negative experiences with greendot lately, i have decided to warn other unsuspecting prospects by posting this letter--as is on complaints board dot com--check it out...you'll find i'm not the only one complaining about your poor services>>>>>>>>>>>>>>>>>>>>>>>>>>

http://www.complaintsboard.com/?search=greendot&everything=Everything

If you wish to dispute a transaction that has posted to your statement

i unequivocally DISPUTE the transaction made at walmart lancaster on January 31 2010 in the amount of $143.49. i did not make the charge, did not authorize it, have NEVER been in that city AND CAN PROVE IT!

I HEREBY DEMAND THAT THE SUM OF $143.49 BE CREDITED TO MY ACCOUNT AND THAT EXPLANATION BE GIVEN AS TO WHY$225 FROM ARCO ON SAME DAY HAS NEVER BEEN SHOWN CREDITED TO MY ACCOUNT.

if this is not handled to my satisfaction, i shall call upon dateline nbc, 60 minutes or 20/20 to investigate your practices.