Complaint Rating:

Company information:
great universal
West Midlands, England
United Kingdom

I am writing this email in disgust at the items I have received please fully read this email and you will see why I cannot believe the low level service I have received from such a reputable group

I have order items via one of your customers acting as an agent her name and details are:

****name and adress removed***
SHE IF YOU SEE HER ACCOUNT HAS BEEN WITH YOU A LONG TIME AND IS A VALUED CUSTOMER

The items I ordered where

Milano two drawer wardrobes
I ordered two of these
Total price 398.00
Cat :TK61011

Milano bedside two drawer cabinets
I ordered two of these
Total price 118.00
Cat :wv03178

Milano overbed unit
I ordered one of these
Total price 229.00
Cat : tg6991a

Milano 5 drawer chest
I order one of these
Total price 179.00
Cat: wv00415

Overall price 924.00

After waiting the specified time for the 1st item to be delivered which was 3 weeks the 1st items turned up which was the two bedside cabinets I opened the 1st one and built it only to find once I got to the drawers there where no drawer runners I phoned the agent straight away who requested some to be sent

I then opened the second one only to find this was damaged on the edges so I took the drawers runners out of this one and made one good one out of the two items I rang the agent straight away and she cancelled the drawer runners

The items that had to be returned where picked up 1 week later in this time though a parcel came which contained 2 drawer runners which was cancelled but this came along with 5 drawers fronts for some unknown reason as the cabinets only take two drawers each but I hadn’t ordered any this is only the start of things to come

The next items to turn up ws the 2 door wardrobes these came in two packages per wardrobes
I unpacked the main part of the wardrobes the doors where packed in a separate package I followed in the instructions and had checked this item for damage prior to building once I completed it all I the unpacked the doors to the 1st one only to find that they where damaged the seam …just wasn’t seamed I then rang the agent who rang you only to be told that the doors on there own couldn’t be sent back and that I had to take the wardrobe apart .. to build took me two hours with two young children hanging around you this is difficult so rather than take apart the whole item I unpacked the second lot of doors to try and do as I did with the bedside cabinets and make one good from the two delivered when I unopened the doors I couldn’t believe it they where both battered in at the corners which rendered them totally useless.
I argued the toss that I shouldn’t have to take the one down that I had spent hours building but you insisted that I had to do this so under duress I took it apart and packed it away, these items where then put in my way stacked in my hallway awaiting a collection to be made
One week later they arrived and did not take the goods which is fair comment it was a two man lifting job and only one turned up so I was given a phone number to ring
Which I did the same day and ordered a two man crew the date came for the packages to go back I arranged a house sitter to be here for them …they never arrived so I rang back again only to be told that someone at the office forgot to take a note of the collection so another date was made they finally come and moved the packages after a long wait.

The next item to arrive was the 5 drawer chest I unpacked 100% checked and built this was fine

The next item to come was the re-ordered bedside cabinet 100% checked and this was fine

Bearing in mind this was now approx 8 weeks waiting

The next item was the overbed unit I 100% checked and this was fine

I though I was on a roll when the wardrobes turned up last week I unpacked the 1st one 100% checked all parts for damage and built it this was perfect

The second one I unpacked 100% checked for damage which there where none and built the wardrobe part 1st following the instruction manual the doors are the last item to fit I finished all the wardrobe and fitted the right hand door this was perfect
I then put the hinges on the left hand door fitted the door tweaked it to reduce the gap and this was all going to well when I came to fit the handles the holes where not drilled in the correct place the holes for the right hand door where correct the left hand ones are about 4 inches out I cannot finish this wardrobe at all now

I have just rang the agent only to be told that she will be told the same again that I must take the wardrobe back apart and pack it away … well why should I do this when its not my fault the manufacturer put the holes in the wrong place .. now fair do the instruction does say to check that the pieces aren’t damaged before building them but am I supposed to measure the holes ??? I don’t think so, so can you please deal with this request either by ringing your customers Lisa Roberts on 01922442523 or by Contacting me Direct either by email at jban655@aol.com or telephone 07525908892 my mobile I DO NOT WANT TO TAKE THIS APART AND HAVE TO REBUILD ANOTHER ONE
In this package I am missing the handles which I didn’t realise until the very end as it is the last piece to be fitted
I think I have suffered enough

All I want is
one X left hand door
part number L181 left hand side

and
two X handles
part number handle

the company on the order sheet for parts
support desk, kd products ltd, redwither tower, Wrexham industrial est, Wrexham, LL139xt

email helpline@kdproducts.co.uk

fax 01978661848

telephone 08707771125 (says this is not for parts)

MILANO 2 DOOR ROBE
RED-OAK
CAT N.O TK61011
PRICE 199.00

P.S AND I AM NOT BOTHERED ABOUT THIS IN PARTCULAR BUT EVERY ITEM I HAVE HAD EVEN THE GOOD ONES EITHER HAD NO COVER CAPS FOR THE SCREWS OR IF THEY WAS PRESENT DIDN’T FIT AND SOME OF THE SCREWS FOR THE HANDLE WHERE NOT LONG ENOUGH SO I PURCHASED SOME

ITS SAYS ON THE ORDER FORM ALLOW 14 WORKING DAYS FOR PARTS NOW DON’T YOU THINK I HAVE WAITED LONG ENOUGH 10 WEEKS + UP TO DATE

PLEASE REPLY ASAP

JANE BANKS