Great Expressions Dental Centers reviews and complaints 1
View all 105 complaintsGreat Expressions Dental Centers - horrible treatment, horrible staff
DO NOT GO TO THESE DENTISTS. They will make you wait MONTHS for a consult, MONTHS for an appointment, and then not tell you you can t drink 1 sip of water 6 hours before surgery so they want to reschedule your 900$+ appointment for ANOTHER MONTH LATER because of THEIR OWN STUPID ERROR. They do not care how much pain you are in. They do not care if your teeth need to come out a.s.a.p. Their doctors work 2 days a week and can t be bothered to ACTUALLY HELP PATIENTS. They refuse to work with you, the office staff are EXTREMELY RUDE.
The fat so called doctor who s name is either DOROTHY or DELORIS even went so far as to CALL ME A #$%$, and stand in my face and tell me that I didn t care if my fiance lived or died. A medical professional said this. Multiple times, whenever I tried to talk over her shouting all she had to say was You don t care if he dies! and I have 40 years experience, so it doesn t matter what you think! Once again, this is the behavior of a doctor we are PAYING to render a service. We were treated like idiot enemies from minute 1, not patients or customers.
When I asked for their names and the number to corporate, the first rude receptionist LIED about her own name (she said it was Jackie, I overheard her answering the phone as Carmen, ) and refused to provide any further names, I guess so they wouldn t get in trouble. They do not care about you, your teeth, or anything else but your $$$$$$$$$$.
When I called corporate to complain, the woman said the entire office had united in their lie to say that I was causing an insane ruckus, and they did not do anything wrong. Zero diciplinary actions will be taken because I was not the patient, so it doesn't matter how the doctor or staff spoke to me. So, don't take your family to the office, because you never know when they're going to be cussed out! She also said we had been told "six to eight hours" no water/food, WHICH WE HAD NOT. We were told not one drop since MIDNIGHT the night prior, when his appointment was at 4pm. The woman from corporate insisted this was not true, that they told us 6 - 8 hours. If it was 6 - 8 hours, they should have been able to perform the surgery, BUT they wouldn't because it "had to be since midnight." But it's still our fault somehow? Even though THEY'RE twisting the info they gave us to fit their needs?
If you leave a dissatisfied comment on their facebook page, they'll delete it. If you call customer service to complain, they'll tell you they don't care and that it's your fault and their staff are angels descended from upon high.
To be fair, the actual (male) dentist knows his work and did a fantastic job. If he moves to another office away from the psychotic office staff, we would stay a patient of his, but dealing with classless, argumentative staff is not worth it.
DO NOT GO HERE. PLEASE. PICK ANY OTHER DENTAL SURGEON. CALL TOM HANKS AN HAVE HIM BRING YOU AN ICE SKATE. JUST DO NOT GO TO GREAT EXPRESSIONS!
DO NOT GO TO THESE DENTISTS. They will make you wait MONTHS for a consult, MONTHS for an appointment, and then not tell you you can t drink 1 sip of water 6 hours before surgery so they want to reschedule your 900$+ appointment for ANOTHER MONTH LATER because of THEIR OWN STUPID ERROR. They do not care how much pain you are in. They do not care if your teeth need to come out a.s.a.p. Their doctors work 2 days a week and can t be bothered to ACTUALLY HELP PATIENTS. They refuse to work with you, the office staff are EXTREMELY RUDE.
The fat so called doctor who s name is either DOROTHY or DELORIS even went so far as to CALL ME A #$%$, and stand in my face and tell me that I didn t care if my fiance lived or died. A medical professional said this. Multiple times, whenever I tried to talk over her shouting all she had to say was You don t care if he dies! and I have 40 years experience, so it doesn t matter what you think! Once again, this is the behavior of a doctor we are PAYING to render a service. We were treated like idiot enemies from minute 1, not patients or customers.
When I asked for their names and the number to corporate, the first rude receptionist LIED about her own name (she said it was Jackie, I overheard her answering the phone as Carmen, ) and refused to provide any further names, I guess so they wouldn t get in trouble. They do not care about you, your teeth, or anything else but your $$$$$$$$$$.
When I called corporate to complain, the woman said the entire office had united in their lie to say that I was causing an insane ruckus, and they did not do anything wrong. Zero diciplinary actions will be taken because I was not the patient, so it doesn't matter how the doctor or staff spoke to me. So, don't take your family to the office, because you never know when they're going to be cussed out! She also said we had been told "six to eight hours" no water/food, WHICH WE HAD NOT. We were told not one drop since MIDNIGHT the night prior, when his appointment was at 4pm. The woman from corporate insisted this was not true, that they told us 6 - 8 hours. If it was 6 - 8 hours, they should have been able to perform the surgery, BUT they wouldn't because it "had to be since midnight." But it's still our fault somehow? Even though THEY'RE twisting the info they gave us to fit their needs?
If you leave a dissatisfied comment on their facebook page, they'll delete it. If you call customer service to complain, they'll tell you they don't care and that it's your fault and their staff are angels descended from upon high.
To be fair, the actual (male) dentist knows his work and did a fantastic job. If he moves to another office away from the psychotic office staff, we would stay a patient of his, but dealing with classless, argumentative staff is not worth it.
DO NOT GO HERE. PLEASE. PICK ANY OTHER DENTAL SURGEON. CALL TOM HANKS AN HAVE HIM BRING YOU AN ICE SKATE. JUST DO NOT GO TO GREAT EXPRESSIONS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Great Expressions Dental Centers Reviews
The worse in regards to customer service and billing!! No reply and poor billing practices. A metal infused crown Front desk totally not helpful and rudest response refusing to assist Dental Office DDSGiving a Voice to Consumers
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Thankfully, I didn't encounter rude, insane, screaming people at Great Expressions Dental but I wasn't overly impressed with them, either. Sure, the receptionist and dental hygienists and even the dentist herself was professional and considerate; HOWEVER! However, the dentist quoted an absolutely outrageous amount of money for the things I need to have done and when I checked online with other dentists, these same procedures were hundreds of dollars less than what the Great Expressions dentist told me. Also, I told the dentist and everyone else several times that I don't work and get Social Security Disability. Maybe they didn't believe me. I'm only 46 years old and look much younger. Maybe they thought I was trying to pull a fast one because the perky little woman in the finance department presented me with the total cost of the services ($14, 588.25) and seemed puzzled that my jaw practically fell on the floor. She then obnoxiously suggested that I take out a loan to pay for the dental work! Duh! What part of "I'm receiving Social Security Disability and am on a VERY limited budget" didn't she get? She told me I could apply for a loan through carecredit.com and that if I paid my entire balance within nine months, I wouldn't have to pay any additional interest. Gosh, how helpful! I guess I'll have to go sell a body part or have a bake sale to get that money together! And what's worse is that I think Humana ONLY uses Great Expressions dentists! I did a search for dentists in my Atlanta, GA zip code and every single dentist on the list was a Great Expressions dentist! This is awful!