Great Clips
reviews and complaints

I have worked for Great Clips in general on/off for about 8 years. They all pretty much run the same. Some are a little more corporate than others. For every city there are about 6-8 different Franchises, and each owner runs his or her store pretty much they way they want to. I have worked for one that went exactly by the book as far as policies, point systems, specific blackout dates, etc. It is a good franchise as far as equal hiring goes but equal pay & equal treatment-well that right there is a whole different ball game. I know for a fact that this company does not pay all stylists equal nor treat all stylists equal. They definitely have an agenda before they even hire a person. For example, a lot stylist get hired only for a season and they don't even know it. Most of the time they hire stylist for upcoming promotions like a $5.99 sale only to slowly weed them off the schedule later. Some only hire African Americans because of affirmative actions laws but they never intend on keeping them. I have been the victim of this before, they use until they can replace you with someone Caucasian. I have seen it numerous times and I know for a fact that they pay them more than they pay African Americans. When I was hired they told me I was getting paid such and such amount an hour, another stylist friend of mine who is Caucasian-they asked her what she wanted to get paid per hour. The point is, research a company and ask a lot of questions before you work for them. Yes, for them it's all about making money, most of them do not give incentives for things that they should. I could go on and on about this company. If you have a family, this company is definitely not for you. I hope I have helped someone.

Thanks for your time!

I usually go here to see Elizabeth or Patti, but have used some of the other girls and they were great.. On this day I saw the manger Ginny. well I tell ya it was a horrible experience, she was rude, very short and curt with me. Just very unprofessional. Her cell phone rang during the service and she answered it. Well to to that off my hair cut is ruined. I had a stack with long sides. She chopped it up and, I look like I have elephant ears. I went to the great clips on Noland rd, in independence and received great service. I will not return to this blue springs location as long as she is employed there.

I have been coming to the Great Clips in Hilltop area of Virginia Beach for 2 years and faithfully saw Michelle who was great. However, she recently left the company and recommended that I get my haircut by Melissa going forward. Worst Mistake. I went in this past Sunday and not only was my hairline not straight in the back but I had a cut along my hairline. I have had people come up to me and ask if I was burned or cut!
To make matters worse, she treated me like I was getting in the way of her day and rushed through the cut. She didnt even ask to cut my sideburns and only showed a portion of my hairline when she was done (probably becuase she know she mangled me).
Melissa is the manager of the store so it shows that she is probably not setting the proper example for her associates. This lady does not care about her job.

Had my haircut by Nelida, who seemed to be in a rush, totally not interested, only cutting less than 50% of the hair on my head, messing up my sideburns, then throwing a glop of goo on my head.. Has to be one of the worst haircuts ever. Been to her a few times in the past, never really satisfied, but this was the worst. Makes me wonder how and why she is able to keep her job, she is totally incompetent, and has no business cutting anyone's hair.

There is the rude assistant manager at the Great Clips at Davis Rd and North Tarrant Parkway.. Her name is Denise Vetsch.. she is a big bully and is very rude to employees. She creates a hostile work environment. She tried to enforce the rules and is very hostile. She needs to not cut hair or manage employees. As a customer I watched her scream at a employee while getting my hair cut and I ask the stylist who she was? I usually go to the manager to get a haircut. Do not go to this salon to get haircut nor apply at the salon for a job. She is the a big bully and I was so embarassed for the stylist cutting my hair... North Richlands Hills long time customer.. and I will never go back period after I had to witness this at this salon

My family and friends will no longer be going to Great Clips due to one of your employees. She was too busy on her phone, not really paying attention to her clients because she too busy planning what she was going to do for her birthday. She was talking about getting meesed up so does that mean she is a drug user? Now I do believe your company is a drugfree environment, right? I think if you are a drug free environment then you should do a surprise drug testing on her and others. I won't allow my family or friends to get their haircut at this location until this problem is resolve.

It seem to be with the general manager, she has a lot of favorites in our shops. Certain hair specialists get what they want in hours and days off. Other hair specialists have to fight for what they want. The GM takes time off to be with her 30 age daughter; where as the acting manager in the other salon can't get time off in the evening to see her children in school activities (her mother has to take them). When the acting manager has a doctors appointment, 9 times out of 10 she needs to reschedule because the GM forgets even when she is given enough notice about the appointment. The acting manager gave the GM a schedule of times she can work so she can see her children.Last week there was a note on her station saying only one request per week and full time employees need to work two nights per week. As of 3-20-12, the note for request was taken down and was told that is too many request. If you look at the past and present schedule, one full time employee has nights the other does not ( one of her favorites). You would think that the acting manager should be making out the schedule for that salon, but does not. Looking at the past and present schedule you can see that the acting manager gets more of junking scheduling then anything, She does not even look at the past schedule when making a new one. Those that closed on certain days should be the ones that should open and leave early. But that does not happen. The acting manager is now feed up with the stuff that goes on that she is ready to quit even if she does not have a new job to go to. Her doctor told her if on her next appointment, if her blood pressure is still up she will be going on med's. Her health is more important that the bull s--- she has to put up with. It does not matter trying to talk with the GM, I have tried, it does not help.I thought about talking to the owner, but I don't feel that would help either. When I left the Parma salon they lost a lot of customers. The GM asked if I was doing them at my home, no I am not I don' t need to lose my license. I have some customer that followed me to the other salon.

Owners don't have a clue as to what they are doing...Has nothing to do with the beauty industry. Inflated promises of bonuses, benefits, training which was virtually nill. Was fired after telling Senior Manager and Franchisee Jeff Schuster that I was burnt out and overworked and needed time off. Instead of working with me they trumped uip false claims about me and went with what an employee who had been trying to get the manager position I had been given since the first month I started working there. The franchisee gets over involved with gossip of employees and does not stand behind his managers. Never gave manager's a policy manuel and would not let us into InSite to print our own off of the Great Clips Website. Very underpaid and overworked employees.

I have been working for gc for over a year and i recently was told that because of a disagreement with the owner that she told the manager to cut my hours and i am the assistant manager leaving stylist with more hours then myself ..Which not only makes me look horrible but i would take a documentation over this!...I am not sure if gc policy says that the manager and assistant manager must have more hours then the stylist so i am trying to figure out what to do to see if i can get mine back cause this is ridiculous we have first time owners that dont know how to properly run a business and before i get screwed im trying to find the inns and outs

I have my hair cut at the Great Clip location in the Bellevue of Nashville this week by the Petco. Black lady cut my hair. I do not remember her name. Bad haircut look like my two year old could cut better! I will not return to this place ever and tell all my friend do not go there! My hair is not hard to cut I ask for simple haircut and now it is complete mess! I will never return! I would not let them fix they will just ruin it more! I will never go to any Great Clip again!

You go into Great Clips off of East Blackstock where you have gone for years and years, and you are denied
service not once but twice in several years. When you speak to the manager, Christina, who mostly cuts your
hair along with the assistant, and she defends the unprofessionalism of her employee though not being
present, further compounds your insult by adding insult to the injury. Christina, claimed that she called
customers that were in Great Clips while I was there, (which I believe is bogus) but again is most unprofessional
by making that statement. To futher compound the issues, she began stating I was threatning her when I
was plainly telling her that I was the customer and that she was not there to know the circumstance. She took
the word of the employee over the customer. She is 24 years old but extremely disrepectful to a customer who
has patronized great clips prior to her ever being there. In addition, I have brought 3 new customers there within
the past few months. The actions of the mangement are intolerable from my standpoint this plainly reflects
why her employee exhibits unprofessional
behavior. Customer service and satisfaction should be most crucial. Teachers
cannot choose their students, why should hairdressers deny service and managers support such actions?

This is a very poor reflection of great clips on East Blackstock, and the management there. I have no problem
with the cuts of either Christian and Shameka but I have a strong feeling of the immaturity of not knowing
customers create dollars and it is their jobs to choose to do good work with good attitudes.

I expected a much better attitude from Christina since she cut my hair, but cutting hair and managerial
are two different issues. I do not wish to talk to Tina nor Jennifer. I have spoken with Corporate,
another GM from another Franchise and I seek to converse with the owner of the Franchise to
not only share today but some things I know that transpires that will enhance the owners business.

i expected i am so sorry you had this bad experience but instead, this Great Clips added insult to injury.

This email is regarding the great clips near Dorman Center spartanburg SC. I have been a customer for many many years
and have brought many customers to this particular location. Normally the manager and Assistant are present and cut my hair but not present at 9:15 am this am. There were only 2 cosmetologist present, Josh and Shameka. Josh was cutting hair and Shameka was washing hers initially but came out. I ask her if she were ready to cut my hair though it had been several years and she said" I cannot cut your hair. I ask calmy why she was not able to cut my hair style or what. She said, because of past times, Several years back when she and the assistant manager were closing the store early, prior to time and refused to take me and my husband I called the VP, the one who had cancer at that time.
She apologized and gave me a free hair cut then but Shameka stayed. I have contiually on a 4 week basis come to that great clips where Christine or Christina would cut my hair. In addition my husband goes there.. I have never been in a situation for Shameka to cut my hair since that incident years back. I was blown away by her discourtesy this am. This employee exhibits a very unprofessional attitude towards me in demonstration of her "nasty attitude. I initially was going to allow Josh to cut me but the more I thought about it, I notififed the Great clips in Duncan, spoke to the manager, she said she would cut my hair and take my coupon. She has called her GM and he most professionally listened to my problem though they are not owned by
the same franchise. I found him to very courteous and I received great service from the one in Duncan. Since
neither manager was at the Dorman Center I could not address this problem today... As a 52 year old former school teacher, I understand fully what professionalism is. This employee who refused to cut my hair certainly demonstrated the most negative connotation for Great Clips at that location. Yet it also reflects the name Great clips to its entirity.

I strongly encourage the appropriate channels to work with this employee to modify the behaviors as this can be
very costly to the company. As I have re-evaluated the situation, with her attitude I am glad that she did not cut my hair but what about the other ones who she cuts with a personality issue.? As a teacher I carried my liability and as
a hairdresser, I would assume just as much.. I would appreciate contact back to me via my email, [protected]@hotmail.com. I will start with you first to get resolution to this matter. I should have the priviledge to go to any great clips with any employee and get service without all of this drama and inconvience. I pray proper actions will take place. and I expect a response in a timely manner.

I had taken my son in to get his hair cut and before I had went in I had called the store and asked them if they had any specials or deals or coupons goin on. The lady had told me to look on the back of Sentry receipts or the Advantage magazine for coupons. I don't get that magazine and so i went into the computer under the advantage website and there were printable coupons for Great Clips and I printed one off. After my sons haircut they had told me that they can't accept the coupons from the computer and they had to be straight from the magazine. I was very upset because it says nothing in the store about it and they offer them on the computer. They charged me full price. That is crap! There was not reason that they could give me as to why they don't accept them!

I had a terrible experience here. I thought I would pop in for a trim because it wasn't expensive at all, but they butchered my hair. My hair is between a short and medium angled bob, it was getting kind of long and uneven so I asked my hairdresser to trim it and be sure to follow the angle, pretty much the same cut just trimmed up. First of all she raked her comb over my head so hard my ears felt like they were going to fall off. Secondly she was silent the entire cut, I don't like to be bothered by silly chatter but she never asked me once about how she was cutting it or asked me any questions about my hair. Thirdly she was cutting my hair so fast it was like she was being timed. I heard some rumor about Great Clips getting paid more if they kept their cuts under something like 15 minutes or something but why trade quality for money when your reputation is on the line? After I went home and got a good look at it in the mirror I realized she stacked, not layered, but stacked the entire backside of my hair and butchered the other layers into an uneven mess. I am not picky when it comes to my hair, but I have hunted down this site simply to warn others to STAY AWAY FROM THIS PLACE!

I am a 15 year old male and I love long hair and it works for me, but when i do go and get my hair cut, the only place i know of and can afford is "Great Clips" or as i like to refer to it as "the butcher shop", ive been to many of these "Butcher Shops" and the result is always the same- TERRIBLE! I went a few months ago to get a trim, and this rude, old hateful hag, starts running her mouth to me saying my hair is "Too thick" and starts to tell me how her son's hair is better looking than mine, and how i cant "Pull Off" long hair, but i swallowed my pride, and took it like a real man, i was as nice as i could be, she was finished in 5 mins! I looked in the mirror and my bangs looked like she had put a square piece of cardboard up to my hair and used it as a model and gave me somewhat of a "mini-mullet", so i politely told her that i dident like it and requested that someone else cut my hair to salvage the remains, and she dropped her scissors on the ground and walked out, leaving me in the chair with my jaw on the floor, even though i received a refund and a free haircut, it still bothered me, and even though the manager did what she could to fix it, it still looked terrible, but i made no fuss, and i let my hair grow back out and i ended up having a huge mullet and long bangs as well, and i lived with it until i couldent stand it any more, and i went to another great clips in another town, and since i live close to the shore, i told the woman i wanted her to get rid of the mullet and make it blend in with my hair in the front, she was nice about it, and i mentioned that i loved to surf, and she said that she was now giving me a "surfer cut" and i told her, "No, i would like you just to cut my hair the way i told you too please" and she told me that it was the same thing, so i went along with her trying not to raise a fuss, and when she was done (in about 7 mins mind you) it looked like i just walked off the set of Medieval Times, it was awful, but i once again paid the woman and left, with my head bowed trying not to be seen, i do not recommend going there and expecting a "Great Clip" because i now know that their motto should be "In and out in under 10 mins"

Do not buy a franchise from this company! They grossly misrepresent the opportunities for you. There is no room in many of the markets for you to open a salon. They lead you to believe there are several opportunities for you but they will not let you review any of the lists until you sign the franchise agreement and give them $25, 000. I have been out large amounts of time, money and effort and after almost two years have nothing to show for it. Further they will not return calls and will not help you in finding a location. Never make the mistake that I made. Buy with a reputable franchise that is upfront, honest, doesn’t withhold information and truly has your interest in mind.