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Grand Canyon University [GCU]
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Grand Canyon University [GCU]
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1.5 306 Reviews

Grand Canyon University [GCU] Complaints Summary

41 Resolved
265 Unresolved
Our verdict: With Grand Canyon University [GCU]'s very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Grand Canyon University [GCU] reviews & complaints 306

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10:54 am EST

Grand Canyon University [GCU] deceptive practices

After the first full week of classes, I tried to drop a Grand Canyon University online class. I was told that if I dropped the class, I would have to pay off a balance of 1, 495 dollars within 3 months! Most real colleges allow you to drop a class within the first 2 weeks without penalty. Now I have to take and pass my online class...and I have to take and pass a 2nd online class. Please avoid Grand Canyon University!

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DC Swede Larson
, US
Oct 27, 2016 10:29 am EDT

I have experienced substantial problems as well... there is currently a New York Time reporter doing a story on GCU's unethical behavior towards its students. I would love to get a class action lawsuit against them for damages (both financially and emotionally) incurred as a result of the so called education they provide. If you are interested email me at swedehart@msn.com

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buttafyi
, US
Jul 13, 2016 7:00 am EDT
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I too am having the same issue. I finished the first class and want to leave the school and now they are telling me that I can not leave or I will be liable for the bill of the first class. I have financial aid and a federal loan. They are prolonging processing my financial aid payment so that I can stay with the college. I will be filing a complaint.

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niki len
, US
Jan 04, 2016 7:37 pm EST

I've experienced the same issue. I now supposedly owe $925.00 for 2 days of enrollment. I filed a complaint with the Arizona BBB.
" Highway Robbery "

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11:04 am EST
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Grand Canyon University [GCU] incompetent academic counselors and financial aid counselors

I will be calling the school today. I am currently in process of consulting and obtaining legal counsel for a lawsuit. After being told I only owed $760 with Grand Canyon University making a settlement offer to pay all except $360 to find out there's a balance of $5, 966.73 with NelNet. Not even the automated system nor customer representatives can give the same balances on. And not even both of my stipend checks combined total it. In order to get a second stipend check you do not owe the first one. Yet I have two charges against my credit. I already took a failing grade for one class so the instructor could keep her job due to all calls being monitored and recorded which landed her fired with me livid irate. I felt sorry for the instructor so saved my grace and took the grade. The second class failed was due to an instructor not knowing how to go through technical support and reopen the portal so I could submit my work. The instructor was allowing with instructions to call technical support. I called technical support and then called the instructor with technical support instructions. All of which was not only was recorded by the school but I have two witnesses of as well. My financial adviser and counselor's emailed me. I responded to but they just send same original email instead of addressing and resolving my reply in which I have copies of somewhere. Financial aid pays for you to be taught by trained teachers so you can better your education not fail classes by unqualified teachers. It would be different if I was at fault and did not follow protocol call. However, I am not at fault and followed protocol to the letter. Resulting in being lied to, frauded, passed to this person and this person just to be ignored and manipulated into paying what I do not owe or $0 payment for twenty years not allowed to attend school continuing my education. Grand Canyon University is reporting to NelNet, department of education, and credit bureau falsely. If you speak up you're referred back to the school. I would like to know more about any class lawsuit against Grand Canyon University and join if it applies to me but whether or not a class action does my attorneys will be on it after I give the school this last chance today. I stopped attending to avoid this issue just to find out it was already happening. Grand Canyon University is at sole fault which ruined my credit and any hope of a chance of obtaining my education and debt collectors and the rest all agree yet falls back on Grand Canyon

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DC Swede Larson
, US
Oct 27, 2016 10:29 am EDT

I have experienced substantial problems as well... there is currently a New York Time reporter doing a story on GCU's unethical behavior towards its students. I would love to get a class action lawsuit against them for damages (both financially and emotionally) incurred as a result of the so called education they provide. If you are interested email me at swedehart@msn.com

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Jeanne Larson
, US
Nov 20, 2015 8:00 pm EST

I would like to contact you as I am also hiring an attorney. Please post contact information if at all possible. Thank you!

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4:30 pm EDT
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Grand Canyon University [GCU] financial department/advisors

I am a veteran and collect the GI bill. My classes are covered through the Veterans Department and I do not need to fill out financial aid unless I choose to do so. I chose to fill out FAFSA solely to receive my grants. It has been 3 months since my grants posted to my account. GCU receives payments from the VA for my classes yet is withholding my federal grant money from me. I was told in July that I would receive my money as soon as it posted since my classes are already paid for then only for it to change to me receiving my full $3, 325 by October 13th, it is now the 19th of October. I can not get in touch with any advisors regarding this matter after bringing it up a week ago, instead my account was tampered with. GCU does not go by 'semesters' but by their "payment periods", I was promised I would receive my full grant by the 13th of October and since bringing up this issue there have been extra charges to my account and the "military scholarship" suddenly down from over $700 to one cent so it would no longer reflect a credit balance. This is not a veteran friendly school as they do not bill the VA appropriately. It seems this is not a friendly school for anyone from what I keep reading. I would appreciate GCU returning my calls, stop adding extra charges to my account, to stop giving then taking away 'scholarships', and to return the federal government's money to me. Also if you have an issue with this school, they will quickly issue an academic charge against you. I have spoken with FAFSA personnel multiple times only to be told this is not right and they should not be withholding my money from me.

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Jeanne Larson
, US
Nov 20, 2015 8:02 pm EST

Please contact me as I'm hiring an attorney. Thank you!

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12:16 pm EDT
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Grand Canyon University [GCU] refused to give refund

Applied for forensic science online not aware there wasn't a class to teach you the basic computer skills for the actual class after three days wrote the online teacher that I was withdrawing and sent counselor Eva Roth an email two weeks later she refused to give me a refund and also charged me $50.00 withdraw fee and charged me classes I never attended. My total ended up being $5960.27. this is so wrong, people go to college to educate their selves and make an honest living not be indebt before they begin to proceed with their goals. I have been trying to fight this since 08/09/2008. filed in California thought thing was actually going to happen then I was rejected because the school was from Arizona. I then started all over again to no provable... Heard not a thing I'm now in a place where I'm totally stuck

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3:02 pm EDT

Grand Canyon University [GCU] financial issues

Please contact me I have several issues with this university. I would like to start a class action lawsuit against them. Please contact me [protected]@gmail.com if your interested in getting funds back from gcu.

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Jeanne Larson
, US
Nov 20, 2015 8:15 pm EST

Please contact me as I'm hiring an attorney. Thanks!

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12:14 pm EDT

Grand Canyon University [GCU] dalia enrollment counselor

I had bad experience with Dalia horrible, she speaks so rudely I dont see how anyone will want to attend this school, Sherik was nice and patient enough to help me but Dalia besides rude was. calling me back to give me a guilt trip after my computer sent a new request, she said she closed my file so what did I wanted. ? i called her back told her nothing was a computer mistake I was not interested to attend there. After some one thinks their like your mother is rude as rude can be . why would i want to spend time and money there? I should of checked reviews, don't get me wrong maybe the school is good but DALIA'S work ethics, are bad..i Would like to say if you get her to help you don't..

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2:33 pm EDT

Grand Canyon University [GCU] gpa withheld at 2. 9

My name is Lennox Beharry. Tel. [protected].[protected]@ymail.com I attended an MBA COURSE from 9/2009-5/2012 at GCU.It was alleged that 2 assignments were not downloaded and my gpa would remain at 2.9. I offered to complete them but was informed that I had to pay $2139 for the whole course. I was also informed that I was overpaid $2139 I Financial aid for a course I was originally billed for but was found unnecessary for my program. I am retired and disabled, and have been unable to obtain employment since then to resolve these matters

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Bill Angle
Chandler, US
Jul 21, 2015 2:55 pm EDT
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Lennox, I too am a MBA student. I'm sorry to hear of your problems with the school, but that doesn't seem to surprise me as I have had nothing but problems with their financial aid department since the second disbursement period. It is possible that an over-award had been processed, and you will need to contact your financial (l. o. a. n.) servicer to resolve this (its actually a fairly easy thing to take care of). As for the other issue, I would suggest contacting the U.S. Department of Education Ombudsman; they might be able to assist you. [protected].

As of late, I have been waiting on the check portion of my award to be sent to me, but as it sits GCU is now not in compliance with regulation Sec. 668.164 on two counts in my case. I will make one more attempt to have their student services to issue the check today, or I will be filing a formal complaint with the U.S. DOE Ombudsman. Moreover, it has occurred to me that withholding these funds from me is basically theft, and there is a possibility that GCU is inflating their financials by holding the students funds. If this is the case, then this would be a clear case of accounting fraud. As a professional accountant that works in both the financial and accounting realm, I am legally and ethically obligated to report such an instance to the SEC's fraud investigations as this company is publically traded. If they refuse to do the correct thing and issue me the check, they can deal with the Federal government units that are there to protect the students, and to protect their investors.

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2:48 pm EDT

Grand Canyon University [GCU] books

Grand canyon university is charging each student $95. 00 for each e - book. This is an illegitimate charge as it is a charge to "rent" a book, with the student having access only via internet / computer. The school should not charge a rental fee for a textbook that cannot physically be used or incorporated in the student's library for personal and professional use. I have requested a credit for these "rental" charges, or, the hard or soft bound copies for my professional use as a counselor, subsequent to graduation. No one has addressed this issue or answered my inquiries regarding this matter. A vital part of any private practice or professional endeavor is to have access to a reliable text based on approprite subject matter. Gcu students are being short changed and this need to be corrected. A choice should be available to "rent" an e - book or purchase a hard or soft - bound for one's library. Charges should be implemented dependent upon this choice.

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DC Swede Larson
, US
Oct 27, 2016 10:30 am EDT

I have experienced substantial problems as well... there is currently a New York Time reporter doing a story on GCU's unethical behavior towards its students. I would love to get a class action lawsuit against them for damages (both financially and emotionally) incurred as a result of the so called education they provide. If you are interested email me at swedehart@msn.com

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3:27 am EST
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Grand Canyon University [GCU] Their Own Professors are Miserable

Even the professors know GCU is a joke. For them, it's a HORRIBLE place to work. Here's what they say about working at Grand Canyon University. I found this on an employer-rating web site:
"The turnover here is a great indicator of the kind of environment you're getting into: 18months. And the administration doesn't bat an eye. The bottom line is: you don't matter to them; if you leave, they'll just fill your spot with someone else, preferably someone unqualified so they'll have no choice but to take the bullying and stick around, since they would never get hired in the same position elsewhere...By way of summary I would say you are micromanaged and disempowered...and colleagues don't want to spend time with each other to build a faculty culture because everyone just wants to get out as quickly as possible...The work environment is hostile and fear-based, consisting of extreme micromanagement and little employee empowerment. The people who last are "Yes-men;" making a decision for yourself or voicing an opinion contrary to upper management's is the surest way to be terminated...Of course, there is no faculty senate or representation to the administration. Faculty therefore have no input and no way to advocate for better circumstances to improve their job performance...Upper management motivate by fear..."

Here's another:

"The culture is influenced by people who are sales driven in some divisions and others are more employee focused with a sales push...The industry as a whole falls into a sales type environment for recruiting students and are limited in not providing sales type salaries and commission for the closed sales or enrolled students. The profits are there to support a commission, but the department of education doesn't allow the practice. So employees look forward to a 0 to 4 percent raise for a sales type position at each level due to the measures or job descriptions each are held to."

Would you really want to pay many thousands of dollars for a fake education from a fake "university" where the professors are downtrodden, underpaid, powerless and unhappy? Do you really want to give your money to an institution that cares nothing about EDUCATION, but rather making about making as much cash as possible as quickly as possible? Do you really want to pay money for a sub-par education provided by a CULT?
(Grand Canyon University is owned by the evil, sick, hateful MORMONS). Trust me; it's not a "Christian" college; the same Mormon psychos run GSU as did U. of Phoenix.

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alcorona67
Corona, US
Jan 17, 2011 5:44 pm EST
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Another week has passed and this instructor for Biology has really pushed my last button. I am going to send an email explaining all the problems I have encountered since my start there in 2009. I can say that they have been consistent in providing me with so much stress that I am sick physically. Not a single person there has resolved any issue that I have experienced there. There are way too many students for that little school to handle. Now wanting to get out my class and withdraw I will have to pay 100% of what it costs. What the kicker is is that when depending on my financial aid I have had to bend over backwards to get my aid. No one even knows what it has taken me to receive the aid that is mine. I have had to endure weeks and weeks of stress and anguish over this all and not one single method of resolution has been done. I still have to do all my own investigation to find out about my financial aid there. Not only that. I have said over and over what type of treatment I have received there and I am done.
I am going to contact the local media and from there I am going to contact every person on the board of education concerning these issues. No one should have to go through what I have gone through for an education.

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alcorona67
Corona, US
Jan 17, 2011 5:43 pm EST
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Another week has passed and this instructor for Biology has really pushed my last button. I am going to send an email explaining all the problems I have encountered since my start there in 2009. I can say that they have been consistent in providing me with so much stress that I am sick physically. Not a single person there has resolved any issue that I have experienced there. There are way too many students for that little school to handle. Now wanting to get out my class and withdraw I will have to pay 100% of what it costs. What the kicker is is that when depending on my financial aid I have had to bend over backwards to get my aid. No one even knows what it has taken me to receive the aid that is mine. I have had to endure weeks and weeks of stress and anguish over this all and not one single method of resolution has been done. I still have to do all my own investigation to find out about my financial aid there. Not only that. I have said over and over what type of treatment I have received there and I am done.
I am going to contact the local media and from there I am going to contact every person on the board of education concerning these issues. No one should have to go through what I have gone through for an education.

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Grand Canyon University [GCU] - gcu steals students' money

GCU is owned and run by Mormons. It's not a "Christian" school. They don't want that getting out since the U. Of Phoenix - also Mormon-owned - was successfully sued for discrimination against non-Mormons. The LDS "church" is known for purposefully hiding the fact that they own certain companies. Mormons are NOT Christians; they are a cult. They teach their...

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Grand Canyon University [GCU] housing

Never have I been as frustrated with any association as I was tonight with Grand Canyon University. To my immediate friends and family I have made it very clear that I have issues with my roommate, not uncommon for a freshman girl. The problem I have is with the institutions way of handling the situation. If you asked me right now, I would not recommend any upcoming college freshman to attend GCU because of the way I have been treated.
A mediation was set up between my two RA's and my roommate (no big deal). The mediation went fine, although the RA's (the school's) solution for conflict was to create a list of rules for each other to follow to make living together easier (i.e. I won't listen to music in the morning or I will try to be quieter when I come in at night). For me, this petty attempt at a solution did absolutely nothing. I then went to the room of the RA of the hall that I wanted to switch to and talked to her about my situation. She was extremely nice and listened and helped me think of different solutions to my problems and saw no problem with me moving out of my current room, into one in her hall that will be open at semester, also claiming that she had three open rooms currently. She suggested I talk to housing.
I went to the housing office a few minutes later where I was not given the time of day and simply told that there would be no roommate switches under any circumstance, without even being given the opportunity to explain myself or even speak with someone in authority. I then contacted my RD requesting a meeting just to talk about my situation, since no one would listen or even tell me what steps are necessary. She sent me an email stating the my RA had told her that I did not want to continue with the mediation process (AKA move out), which was a complete lie. I was never asked if I wanted to continue the process or even talked to in person about how things were going after the list of rules was given. This offended me greatly. I then reached out to my RA asking why she would say this when clearly I did want to move out still. She then said that I was not acting like an adult and there was no reason that the RD would even consider a meeting with me. I kept asking her why it would be a problem to move into a room that I know without a shadow of a doubt is available to which she never replied.
Tonight, I had a one on one meeting with this same RA because I had missed a hall meeting for work. She came into the room, extremely unfriendly and handed me a piece of paper saying this is what was covered (not explaining anything) and made an effort to leave. I stopped her, since I thought I could ask some questions in person about why I could not leave my room. I asked her about the room I knew was available and she claimed that even if it was available someone else might move in at semester, which I know is a lie since that room has already been paid for, yet will remain empty because that student will have transferred (which doesn't seem like a bad idea). She told me that even if a room is empty I am not allowed to move into it. I continued to ask questions with to which she would reply every time, "Candace, there are no room switches, " in a heated voice. She then stated, "I will not argue with you, " when I was simply asking questions in a reasonable tone. I asked if she would just sit down so we could talk about it, when she simply walked out and said, "have a goodnight." She is the one acting like a child, not me. She would not even sit me down to answer questions like a good RA would do. She refused to give me the time of day and walked out, slamming the door on her way out.
If GCU's housing staff cannot make time to sit down and talk with a student about issues that are occurring, or try to keep the student happy, that student will leave. Because of GCU treating me poorly and the staff not being willing to help someone that is supplying money for their paychecks, there is no reason for me to continue giving my support to GCU. If they treat their students like this, I do not want to be one of their students any longer.

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Grand Canyon University [GCU] disbursement/stipend

I have been attending Grand Canyon University and strive so hard to maintain an A average and yet every time it comes to My disbursement and stipend it is always an issue it can become to emotionally draining to deal with this every time. My stipend was supposed to be sent out on October 14th and still yet I have not received anything except mail saying that I made good grades it is strange that out of all the things that come up missing in the mail just that my check did not sure if they even sent it out when they said I called and sent e-mails about the matter and yet I feel I am getting the run around this matter. You would think that they would be more willing to help students feel less stressful and assuring that things run smoothly instead of having one feel as though they are being avoided.

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Update by Brandy Stover
Oct 30, 2014 11:46 am EDT

This issue was resolved and it was not GCU fault it was postal service...

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joekilzeran
, US
Jun 21, 2020 8:36 pm EDT

I asked for a little extra financial aid they told me I would receive more than enough financial aid I received a 1700.00 stipend but it looks like I should've gotten more. the counselors do not explain financial aid i've tried to get a straight answer from my financial aid counselor and haven't heard anything and when I talk with him its the run around I got all kinds of grants plus a sub and unsub loan from moela

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GCUStudentResolutions
Phoenix, US
Oct 30, 2014 11:32 am EDT
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Hello Brandy,
We are very sorry you are unhappy with your experience.  Grand Canyon University (GCU) is committed to the success of its students and values the opportunity to resolve disputes. GCU’s resolution team provides options designed to address student issues, and is available to assist with your grievance. Please contact the resolutions office at resolutionteam@gcu.edu and we will start working on your issue immediately. 

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Grand Canyon University [GCU] financial services

I have been attending Grand Canyon University and strive so hard to maintain an A average and yet every time it comes to My disbursement and stipend it is always an issue it can become to emotionally draining to deal with this every time my stipend was supposed to be sent out on October 14th and yet still nothing if it was sent out it is lost and I feel that they are not doing anything to fix/resolve this issue in a timely manner I am almost finished with my 7 week class and it is said they have by law to mail it out within 14 days of disbursement and yet I receive mail from them regarding everything else except my funds that I have to pay back... this is really getting ridiculous!

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Bill Angle
Chandler, US
Jul 21, 2015 3:06 pm EDT
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You do have recourse. I like you have had nothing but problems with their financial disbursements, and GCU is clearly in violation of Sec. 668.164. Please read the IFAP Regulations on Sec. 668.164 Disbursing funds. In my case they are in violation on two counts, but you will need to read the Sec. to determine what, if any violation have occurred on your account. If you believe this to be the case, you can contact the U.S. Department of Education Ombudsman and file a formal complaint. In essence, these regulations are in place to protect the student from unethical and illegal handling of these funds by the school. The Ombudsman is a Federal officer that is legally trained in these matters and sworn to insure that the school upholds these laws. They also have the authority to enforce penalties against a school that fails in their duties. You can contact them at [protected].

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Grand Canyon University [GCU] finances

First of all the education that this school provide to you is basically you instructing yourself but paying this school. It is highly over priced for the quality. It is very difficult to get someone on the phone and it seems the person on the other end of the phone do not have a clue what your are talking about since the turnover rate is high. They never return your calls. The advisers are not adequate in helping you continue your education, especially the financial aid advisors. The instructors do not come up with the assignments themselves and can only do so much through email. The course work is faulty.There is no extra credit. That whole "go at your own pace" is a lie since you are timed to do this and have a time to do that team learning. How can you have teams when people have their own schedule and numerous time zones? I did not learn a thing from the math courses. The school is very informal and lack compassion. I did not enroll to pay for a building I will never see but an education which I can use to my advantage. I only have seven courses left when they decided I do not have enough financial aid to cover a course I begged them to give me time off due to personal issues. I filled out the fafsa and have enough to continue and finish however they will not enroll me and say that I owe them a ridiculous amount of money. I have holds on registration and transcripts. They lied about the cost of this degree program, the time it would take to graduate, and the quality of the education. I would not ever in a million years advise anyone to go to this money hungry school. More like a money hungry company than an educational based school.

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DC Swede Larson
, US
Oct 27, 2016 10:31 am EDT

Indeed, I have received nearly no feedback or help from any of the three committees I have worked with, and there are no tutors available to help.

I have experienced substantial problems as well... there is currently a New York Time reporter doing a story on GCU's unethical behavior towards its students. I would love to get a class action lawsuit against them for damages (both financially and emotionally) incurred as a result of the so called education they provide. If you are interested email me at swedehart@msn.com

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CIvy
, US
Aug 28, 2015 11:11 am EDT
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I am in the same situation. Worthless Degree and they are trying to take more money from me by withholding my transcripts and degree saying I still owe them $1090.00 even though that money was dispersed to them according to my financial aid statement from the FAFSA. I am now $69, 000.00 in federal student aid debt just for attending GCU. I completed the Masters Secondary Education program. They lied to me from the beginning about everything. I cannot teach based on content knowledge and yet they continued to tell me to do this and that. I even told them that my State Department of Education did not issue teaching license on content knowledge even if you passed the content knowledge exam. However GCU continued to tell me otherwise. I had to find my own practicums and student teaching. This turned out to be nothing more than a disaster. I also was 4.0 student and featured as a Spotlight Student for the dept of education and it all went down hill from there. Your school does not back you up in your student teaching placements nor do they support you if you need their help. It is like teaching yourself. My counselors in financial aid, academics, admissions and student education specialist changed at least five different times over the course of three years. I lost three years of my life and I cant get it back. I am 49 years old and I am no better off than when I started at GCU. I cant get a job my degree is worthless and I am sinking in student-aid debt. This school needs to be closed. As other students have stated this is not a Christian University. They are hiding behind the Christian School title. I want to jump in on any class action suits that will render my situation. I have clinical anxiety, I can't get a job and my student-aid debts are all coming due. This place is nothing more than a diploma mill based on false dreams and promises.

I even wrote my state Senator and everything they told me to do leads to dead ends. Hopefully this will not. I have attached the letter that I wrote my State Senator.

If there are any lawyers out there looking to take this on please email me first for I have so much student aid debt that they are now in collections I am leary of answering my phone. My email is abernathycjm@yahoo.com Please people lets stand together and not let them do this to us. We are powerful in numbers.

Sincerely,
Christine Ivy
Formar Student since Nov. 2014

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Grand Canyon University [GCU] financial aid

First off, I'm a single mom of a four year-old. When I first got the call from Max T. (the entrance counselor) I was living with my parents about to close the loan on my home. I had told Max MULTIPLE TIMES that the only way I would be interested in going back to school is if it was going to be at absolutely NO cost to me. He assured me that being a single mom with a low income and to be the first to graduate college in my family, I'd be covered for sure. LIES!

When I first started class, Max had told me the stipends (the checks sent in the mail to me) were money left over from all the grants and scholarships that I'd received, and that I was free to do with them as I wanted, as long as it was school related. I thought it was a little weird, but figured that being a school based on Christian values, they wouldn't lie. WRONG.

I just started my second year and found out that they took out 4 loans in my name, totaling almost $20, 000.00! So much for going to school at no cost! I had done a little research and found the screen where it shows "Accept" loans and they'd all been checked...NOT BY ME! Went to go back and print it out.. Hmm.. Guess what somehow magically disappeared. Went and chatted with the tech support and they seem to have "No idea" of what screen I'm talking about. My financial counselor now, Jessica Bell, seems to have no recollection that I ever stated I didn't want to have any loans either. If they can pull up the first conversation they had with me (and I know they can b/c they're all recorded) they'd hear me say time after time that the ONLY way I'd ever want to go back to school is if I never had to pay a penny back. If I choose to finish, it looks like I'll be at least $40, 000.00 in debt. Why would I have chosen this option when it would have only cost me $14, 000 to continue at a nearby on campus college here?!

This school is a scam! I regret EVER starting here! It's been a waste of time and a huge hassle all together. My advice: Keep looking because this school will screw you over too.

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enigmagrl23
Farmville, US
Dec 13, 2014 11:34 am EST

I am just a student at GCU. Yes, I get aggravated when trying to contact someone. It seems the advisers are always at "special events". However, I do not understand how the original poster claims she had no idea student loans were being/ had been taken out. You have to "sign" a MPN (Master Promissory Note) for each school you attend in order to even GET student loans. This CANNOT be done by the school, since you use your own PIN to do it. Anyone with any sense who has been to college before would know that this post is untrue. Also, you can choose NOT to accept the overage (stipend), and reduce your student loan obligation.

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Grand Canyon University [GCU] fraudulent practices

This school or institution is a complete rip-off. there should be a federal investigation done on this institution. They are scamming individuals and families of financial money in return for enrollment with the institution. They are changing financial statements so please keep copies of everything that is given. I feel totally lost and disturbed by what they have done to me as I left the school because I could not take it anymore. Financial advisors and faculty and staff members whom and which are trained to keep you going to the institution and then taking the federal government funds and changing figures on transaction billing statements. I have contacted the Department of United States Student Education Services and I'm now awaiting to hear from someone as I'm not only victimized as a former student but other students as well. This is suppose to be a Christian Institution only to gain funding purposes.

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DC Swede Larson
, US
Oct 27, 2016 10:32 am EDT

I have experienced substantial problems as well... there is currently a New York Time reporter doing a story on GCU's unethical behavior towards its students. I would love to get a class action lawsuit against them for damages (both financially and emotionally) incurred as a result of the so called education they provide. If you are interested email me at swedehart@msn.com

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onwaeze
Wilmington, US
Apr 02, 2014 9:46 am EDT

tpowels01 are you interested in talking to a lawyer regarding potential claims against GCU? If so, please visit whistleblowerlaws.com or gelaw.com and send us a message.

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Briana Storch
Tarawa Terrance, US
Mar 26, 2014 3:31 pm EDT

I have been waiting for my aid to go though for almost 12weeks now it's crazy. I call and call and my advisor does not answer anything. I have not reserved my disbursement or any information about anything I'm really upset and might be looking for something else.

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Grand Canyon University [GCU] scholarship lies

I applied to Grand Canyon Univ. starting July 2008 for a BS in Emergency Management. The 1st counselor (female) who advised me to send her all documents. Documents included: Application, census number to proof I'm native, the Navajo Nation Scholarship application(which I had let her know the Navajo Nation Scholarship office was 1 mile from me in the same town I live in) regardless, she ask me to send all paper work. Addition to this she stated there was a Navajo Office on campus where she would submit all scholarship documents and that I would not have to worry and all other applications and document would be submitted to there departments. She ask me to contact her in 2 weeks. I called 2 weeks later and she verified she submitted all document to each department. But, had me enrolled in elementary education when in-fact I wanted Emergency Management which at the time was under BS Justice Program. She had a very hard time changing my Degree program and finally when i believe everthing was straighten out~~ she ask be to call back in 5 weeks to check on my Navajo Nation Scholarship. I stayed in contact between the 5 weeks time and MADE 2 VISIT IN PERSON FOR BOOKS THE UNIVERSITY WOULD NOT SEND ME AND TO CHECK IF ANYTHING ELSE WAS NEED IN THE OFFICE OF THE NAVAJO OFFICE. I WAS INFORMED THAT I ONLY NEED A FINANCIAL ANALYSTS AND TO APPLY FOR A LOAN. WHEN THE NAVAJO NATION SCHOLARSHIP ARRIVED THE LOAN WOULD BE PAID OFF. I ACCUTALLY, BELIVED THEM BECAUSE THEY SAY THEY ARE CHRISTAIN EDUCATORS. One of those call I was informed that the 1st counselor was in a very bad car accident. So, after that incident I would called and for each call I was assigned different counselor in total I had 5 different counselor in 5 wks straight and at this point I was taken my 1st semester online class. As advised by the 1st counselor, I called 5 wks after I enrolled to check with the Tribal Office on campus regarding my Navajo Nation Scholarship and was informed that MY NAVAJO NATION SCHOLARSHIP APPLICATION WAS NEVER SUBMITTED. I Immeditalty called back the Campus Navajo Office for other information and more lies of information were open. I was told the Navajo Office was not the Navajo Office~~ it was the Tribal Office. The Tribal office gave information that my Navajo Nation Scholarship Application was never recieved. I was so disappointed I called Admission and withdrew from that University the same day (I LET THEM KNOW I VISITED ON CAMPUS IN PERSON AND ASK IF HAD NEED ANYTHING ELSE FOR THE SCHOLARSHIP INFORMATION, AND THEY WANTED A FINANCIAL ANYALST COMPLETED AND TO APPLY FOR A LOAN). I stated to the financial aide office i did not want a loan. Yet, they encourage me to help the cost and that the scholarship would cover the loan eventually.. I called the student loan and explained to them what happen, and they ask me to have the GCU return the LOAN. I ASKED GCU AND IT HAS BECOME SO IMPOSSIBLE.
IT'S BEEN A CIRCLE OF EXCUSES EACH TIME I CALL. I HAVE REQUESTED THAT THEY GIVE THE SCHOOL LOAN BACK TO THE LENDER SINCE THEY LOST ALL MY DOCUMENT AND RE-FILE FOR THE LOST AND EVEN THAT DID NOT GIVE PROOF. THEY STATED THAT I OWE THE STUDENT LOAN AND THAT THEY HAVE NOTHING TO DO WITH IT. I INFORMED THE STUDENT LOAN I NEVER SAW THE CHECK OR SIGNED IT. I HAVE NO IDEA HOW MUCH THE STUDENT LOAN AMOUNT IS FROM GRAND CANYON UNIVERSITY. I ONLY KNOW THE TOTAL FROM THE STUDENT LENDER. In fact, they erase my account as well. So, that I would not have any information.
I HAVE CALLED GCU AND I GET THE phone RUN AROUND AND I END WITH THE LAST PERSON WHO TIRED TO STRAIGHTEN OUT THE ISSUES. I TIRED TO STAY IN TOUCH WITH THEM TO SEND THE LOAN BACK TOTHE LENDER. I SEE GCU SO GREEDY FOR FAME. I APPEALED ONCE AND THEY INFORMED I DID NOT HAVE ENOUGH EVIDENCE TO CLAIM OR REASONS TO SEND THE STUDENT FINANCIAL LOAN BACK.
I'VE GIVEN MY REASON THAT THEY GAVE ME INADUQUATE EDUCATIONAL ADVICE AND BASED ON THAT I WITHDREW.
OH~!~ ANOTHER THING~~ GCU MENTION TO BE THEY HAD SEVERAL STUDENTS WITH THE SAME PROBLEM. BUT, ONE IN-PARTICULAR~~ ALSO NATIVE MALE. After all of the incidence? GCU Tribal office retrained their staff. Why? They stated, "So, it won't happen again." (So, did they really re-train?) What good did that do?
I BELIEVE GRAND CANYON UNIVERSITY HAS LIED THEIR WAY THROUGH AND AROUND BY SQUEEZE INNOCENT PEOPLE FINANCES TO STAY AFLOAT. Using and Munipulating Native Americans? They are so Wrong~!~!.
I believe a class action suit is justifiable~~

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Grand Canyon University [GCU] dangerous and criminal staff

This school is not a christian's school this is a groupe of criminal called staff you will never have any thing resolved they are taking care of the situation by thenself still indentity they will transfere you to their co-worker who will play the dean or director they will ripp-you off your money do you know about dont tell this is their bible if you have a chance to talk too an associe dean he will not resolve the problem he will have one af the mafia member called you and they will asked you why did you called the DEAN and they will make your life miserable beleive me you will failed they will do it for your they are criminal.

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DC Swede Larson
, US
Oct 27, 2016 10:35 am EDT

I have experienced substantial problems as well... there is currently a New York Time reporter doing a story on GCU's unethical behavior towards its students. I would love to get a class action lawsuit against them for damages (both financially and emotionally) incurred as a result of the so called education they provide. If you are interested email me at swedehart@msn.com

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James Ziegler
Rosedale, US
Feb 16, 2013 7:44 am EST
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Yes they are shysters I failed a class because an instructor did not like an e-mail sent and the e-mail pertained to me. It was a simple question. I asked did she believe I knew what I was doing. A simple enough question and my grade went from a 94.88 to a 43.00. I complained and was contacted by someone who stated they would get back to me and the next thing I knew is that I had to repeat the class. I did under protest and got bascally the same grade a B, I had two more classes after and then received a congratulatory letter of congradualtions because all I had left were 2 more classes and 2 practicums, and then they said Hey you owe us $ 1, 700. Had someone really assisted me I would not have re-taken that class. I would have protested harder and not continued until it was fixed. I feel that this was purposely done, and if there is a law suite I want in ASAP. They refuse to give up my transcripts or even compromise. I tired everything to contact them regarding this. But all they have done is harass me regarding a bill I should never of had. Yes tell me who to contact regarding this law suite I want in. I became unemployed during this process and they were a wear of that yet the harassed me since 2011 and I only work part time and they still refuse to discuss the matter or even investigate it. Someone please e-mail me the contact person to add my name to the list-jamesziegler1@verizon.net. Please send me that info the name is James Ziegler

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GCU Class Action Lawsuit
Phoenix, US
Jan 29, 2013 9:17 am EST
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Contact: GCUclassactionlawsuit@yahoo.com

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GCU-student
Tempe, US
Jan 22, 2013 7:59 pm EST

I have had the same problems with GCU. I call and write e-mails and nothing. Drop scholarship checks and one month later and they do not appear on my student account. Three times I have had my financial counselor changed and no one told me anything. At my previous school, I had no problems with financial aid, yet at GCU, is constant. I am deeply frustrated and do not know where to go, who to complain to, how to resolve the issue. It is exhausting. I am told the money will post on one day and a week later there is still nothing. I write and write and no resolution. Even though I have excess that needs to be return, no one will give me a date as to when it will be disbursed. I called my student loan provider and FAFSA and I was re-assured the money was in the possession of the school already. I was even turned away from school for not paying the parking (how can I when I have bills and don't know when my money will be disbursed?) and when I asked the attendant to let me in to speak to my financial aid counselor I was told, he could not allow me in the campus and for me to turn around. I wrote my financial aid counselor with the problem and guess what? You got it, no response. My family has recommended that I change schools if every single time, I am going to have this problem. I am just tired of the excuses and the non-responsiveness of the department.

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Grand Canyon University [GCU] - fraud

I will be joining in the Class Action Lawsuit due to fraud. I also found out that they do not have the NCATE accreditation for their teaching program, as an online school. This means that the degree is worthless, no school will accept this for student teaching or otherwise in GA.

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Grand Canyon University [GCU] scholarship lies

I agree with you totally and I hope you found resolution to this issue.
Upon my initial introduction and application at GCU on March 22, 2010, my academic counselor Alix Langdon notified my that I would be receiving a $1000 scholarship towards tuition because of my undergraduate GPA. Throughout the course of my program I saw on my finances at the school website I had received a discount of $333. towards tuition. Off course I did not print it because I trusted them. After I graduated, all financial statements were removed from the website and I was not given an scholarship. There were numerous fees applied to my account for e-books and maintenance fees, plus a balance of almost $2k that was supposed to be returned to the federal government was kept into their account. I asked the financial aid counselor, Kim about this and she notified that GCU never offer students scholarships like that. Also, they hold on to your Federal student loan balance in their account, while you pay interest on it. I am appalled that a school which considers itself a christian colllege with claims of honesty and integrity will resort to this type of behavior, but I am no longer surprised since there are numerous reports of their unchristian like behavior. I have tried rectify this with the financial aid counselors but once you graduate, you are no longer a cash cow to them.

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Dekyi
Phoenix, US
Jun 29, 2013 2:07 am EDT

GCU pulled the same thing on me. They told me if I enrolled by December, they would give me a $500 scholarship. I did, but then they told me no classes were available to start until January, so I would not be eligible to collect the scholarship. When I said I would wait to enroll at that time, they told me the scholarship would not be available that month. When I asked when the scholarship would next be offered, they said they were not sure because it was not offered on a regular basis. They were very crafty.

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jeneen
Martinez, US
Feb 22, 2013 4:58 am EST

That is bait and switch. They did the same thing to me. I am gathering information for a law suit. We need to stand against them and sue.

Grand Canyon University [GCU] In-depth Review

Overview:

Grand Canyon University (GCU) is a renowned institution with a mission to provide high-quality education that is accessible and affordable. With a rich history and background, GCU has established itself as a leader in the field of education. The university is accredited and recognized by various governing bodies, ensuring the credibility and quality of its programs.

Programs and Courses:

GCU offers a wide range of academic programs, including undergraduate, graduate, and doctoral degrees. Students can choose from a variety of specializations and majors, allowing them to pursue their interests and career goals. The university provides both online and on-campus options, offering flexibility and accessibility to students. The courses are designed to meet the needs of diverse learners, ensuring a comprehensive and engaging learning experience.

Faculty and Staff:

The faculty members at GCU are highly qualified and experienced in their respective fields. With a low student-to-faculty ratio, students receive personalized attention and guidance. The university provides support services such as academic advisors and career counselors, who assist students in their academic and professional journey. The faculty is known for their accessibility and responsiveness, ensuring that students receive the necessary support and guidance throughout their education.

Campus Facilities:

The GCU campus boasts state-of-the-art facilities, including modern classrooms, well-equipped laboratories, and extensive libraries. The campus also offers recreational facilities and a wide range of extracurricular activities, providing students with a holistic learning experience. The university prioritizes the use of technology, providing students with access to resources and tools that enhance their learning process.

Student Life:

GCU prides itself on its diverse and inclusive campus community. Students have the opportunity to join various student organizations and clubs, allowing them to connect with like-minded individuals and explore their interests. The university organizes events and activities throughout the year, fostering a vibrant and engaging student life. Housing options are available on campus, and the university prioritizes campus safety measures to ensure a secure environment for students.

Career Services:

GCU offers internship and job placement opportunities, preparing students for successful careers. The university has a strong alumni network, providing students with valuable connections and engagement opportunities. Career services at GCU support students in resume building and interview preparation, equipping them with the necessary skills to excel in their chosen field. The success stories and testimonials from graduates highlight the effectiveness of the career services offered.

Financial Aid and Affordability:

GCU understands the importance of affordability in education. The university offers transparent tuition fees and provides various payment options to ease the financial burden on students. Scholarships, grants, and financial aid programs are available to eligible students, ensuring that education remains accessible to all. GCU provides value for money in terms of the quality of education and the opportunities it offers to students.

Online Learning Experience:

GCU's online platform is user-friendly and offers a seamless course delivery experience. Students have the opportunity to interact and engage with instructors and peers, fostering a collaborative learning environment. The university provides a wide range of resources and materials to support online learners. Technical support and assistance are readily available, ensuring a smooth online learning experience.

Reputation and Rankings:

GCU has gained recognition and high rankings in the industry, solidifying its position as a reputable institution. The university has established partnerships and collaborations with other institutions, providing students with unique opportunities for learning and growth. The achievements and contributions of GCU alumni further enhance the reputation of the institution. GCU is actively involved in the community and demonstrates a strong commitment to social responsibility.

Pros and Cons:

Grand Canyon University has several strengths, including its diverse range of academic programs, dedicated faculty, and state-of-the-art facilities. The university provides a supportive and inclusive student life experience and offers valuable career services. However, some areas for improvement include the need for more financial aid options and further enhancement of the online learning experience. When compared to other similar institutions, GCU stands out for its affordability and commitment to student success.

User Reviews and Testimonials:

Users have provided positive reviews and ratings for GCU, highlighting the quality of education, supportive faculty, and engaging student life. Current and former students share their personal experiences and anecdotes, providing valuable insights for potential students. The recommendations and advice from users emphasize the benefits of choosing GCU for higher education.

Conclusion:

Grand Canyon University is a highly recommended institution that offers a comprehensive and accessible education. With its diverse range of programs, dedicated faculty, and state-of-the-art facilities, GCU provides students with a rewarding learning experience. While there are areas for improvement, the university's commitment to student success and affordability make it a top choice for individuals seeking a quality education. Consideration of individual needs and preferences is essential in making a decision, but GCU is undoubtedly a reputable institution that prioritizes student growth and development.

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