GotPrint.com / Printograph
reviews and complaints

They didn't deliver my entire order, only received a partial shipment. I contacted them and they basically told me I was lying. They didn't send me the rest of my product nor did they give me a refund. Don't buy from them - they will not help you with any issues you may have. For reference my order was over $1500 and they were willing to do nothing.

All post cards from this order came in to light and even some after this printing.

Our customer does not accept the cards he says the color is missing so I have to reprint them (with another printer if no solution comes through). The $ 500.00 you offered does not take care of this problem. All these cards were printed with you before and they looked fine. Just lately the printing quality has deteriorated

I wish to find as solution which makes my customer happy.

Where do I even begin? I cannot stand this company! Every time I am FORCED to work with them - they screw something up. It takes over a month to hear back on order issues... I call multiple times and they are so unhelpful. They do not specify what art needs to be and they tell you that if it looks good, you are good. Then the product comes in faded and messed up. They are absolutely terrible! IF YOU CAN AVOID IT, DO NOT WORK WITH THEM!

I placed 8 orders with GotPrint for Sign Boards totaling over $3200.00 to be shipped to 2 different states. The art for each state was different. The 2 invoices that were messed up were Inv. [protected] & Inv. [protected]. GotPrint mixed the art and sent it 5 of each to the wrong state. i.e. one state received 5 of 10 correct and the other state received 12 of 17 correct. It was very obvious what had happened. The customer service was basically nonexistent. There was not an extension to talk with them. Everything had to be handled via email with a 24-48 hour turnaround. While waiting the 48 or better hours for a response from them, I reordered the product for the first complaint of my customer. My customer needed their product asap. A few days later, My other customer opened their package and had art from the other state and called to let me know. Again, while waiting for a response from GotPrint, I reordered the signboard so that my customer got taken care of. The way I feel about it is that customer told me it was wrong. I believed them. I corrected it. That is good customer service. I have no reason to believe that my customer lied to me and it was obvious to me when each of them got 5 of the wrong art that they had not. To this day, GotPrint has not and will not refund the money I paid to correct their mistake. They want to give me a store credit for$200 which is $56.15 less than what I paid to correct their mistake. I will never order from them again. Why would I want a store credit. They want me to send back the boards. I don't have them. If I did, I would. They were shipped directly to my Customer's people in the field. I am not bothering my customer with their pettiness at this point as I would not bother my customer with their pettiness over pictures in the beginning. I sent them snippets of emails from my customer showing that the art had gotten mixed up in packaging and shipping. My customer had a problem. I fixed it which is all that I am asking for Got Print. As I told them. My customer is happy and will order from me again. Theirs is not. I paid $256.15 out of my pocket to correct GotPrint's mistake. That is wrong. There is no other way to say it but it is just plain wrong. The plant manager of the Kentucky branch, Mike Foley, has not returned my phone call. I started to call again, but I thought why. He should be catering to me as his customer as I cater to mine. It is only good business. I only got the resolution offer after I let them know that I was going to escalate this if they did not refund my money. I have never seen such in my life. A huge corporation like GotPrint taking advantage of a Sole Proprietor like myself. I placed my order on November 9 and filed my original complaint on November 22 and Nov. 30. The printing quality or turnaround time is not in question here. They just mixed up the product in packaging/shipping. I did not do anything wrong. All I did was take care of my customer which is what I am asking for GotPrint to do here. Take care of their customer.

On August 11, 2021, I ordered 6 sets of 500 business cards with foil on front and back. The cards were delivered on August 24, 2021 and upon inspection, it was noted the foil application on the cards was damaged on every card. It appears the foil on the fronts stuck to the foil on the backs, which resulted in cards rejected by the client.
On 8/24/21, I filed an order issue via the web site (which is currently the only way to provide an order issue). I provided several photos of the damage, offered to return the cards and asked for a reprint.
At this time, I have not heard from Customer Service. I did receive an automated reply that my issue had been received. Client is becoming agitated.
Photos available on request.

First, quality. The adage, "you get what you pay for" is very applicable here. We have had major color variations in the same job causing our customers to reject the project and reprint, and they refused so we have had to lose money on two projects as a result and go to another company to get resolution.

The customer service is non-responsive and is unable to actually resolve anything. They simply state what is available on the website and will not do anything further. We have a job, currently in production, that has been there for 14 days. We paid for 2-4 day production. They made billing, quantity and size changes and would not change them back. We called and emailed multiple times and eventually had to cancel the order and place a new one. Now, we can't get anyone to give a straight answer on when it will ship. We have been told four different dates, each one later than the next. Our customer is furious.

If using them, you and your customer must have no expectations for reasonable quality, accurate production schedules, or any customer service response. You get what you pay for.

I placed an order for this job on 11-15, they processed payment on 11-16, I called customer service on 11-22 approximately, they said there running behind but should be shipping in a couple days. on 11-25 called back and they told me it would ship out by 12-1,. On 12-4 I called and now there telling me it might ship out on 12-8, I asked them to please next day air it to my customer at their expense to help make up for the problem they have caused. I can not count on what they tell me and the worst part is the last time I ordered this product for the same customer they were 3 weeks late on the order and I had to give my customer a discount on this order and I promised them I would be on time with this order. In these trying times it is very hard to get business and I need to be able to count on my vendors other wise I will go out of business.

I clicked on their promo currently being advertised via google ads. Upon ordering, I didn't notice, but the site had switched my order from 500 cards to 100 cards. The promo was 500 cards for $8.50. When my 100 cards arrived, only then did I notice that the order had been switched during ordering--not by me, but the system.

I contacted Larry, Mo, and Curly and HR via email. After their nonsensical and sarcastic response, did I feel the need to let others know and beware.

I'll continue to use the other big name, big online print folks. But, never again these guys. Just glad the order was $8.50 and not $1, 000 like are usual orders with the big V online company.

I wanted to pay via PayPal but it seemed that it was impossible. Just to be sure I called GotPrint customer service and asked about PayPal and the person on the phone said that they didn't use it. I asked why and he replied something that made no sense and I didn't understand a thing. Then I asked his name and he asked me why did I need his name. I tried to be polite and asked again but he refused to answer. I asked for a manager and he simply hung up! What a terrible service! I will never use GotPrint!

This is the worst company ever imaginable. Do not do not use this print company. They will waste your time! And they do not care if you are happy!
The customer service representatives do not have any common sense what so ever!
Let me start off with saying I understand file formats completely, I understand print, cmky, and everything that has to do with professional print, it was part of my digital media arts education to understand all that. I read the instructions, I made positively sure the file was at the proper 300-350 dpi as well as making it .1 larger. The order was sent in on a monday around 2p. M. I understand that 2 o'clock is late in the day, however if the customer puts a rush order on the order and pays extra money common sense would denote that you should make sure to get back to the customer if anything is wrong with the order asap. This company did not get back to my girlfriend and I until the next day tuesday to tell me that I needed to reupload the file, I don't understand why but I did it anyways. I then checked the file and nothing I repeat nothing was wrong with the file or the format. So this time instead of giving them a. Jpeg file I then gave them the full. Psd file, this is my 2nd attempt to get the file into print. A little bit later I get the same ridiculous email that the file is incorrect and that I need to reupload the file! First, I upload the file into adobe illustrator do the necessary checks and export out an illustrator file, something I know is very widely used in print. I then send them the adobe illustrator file. This is my 3rd attempt to get the file into production. A little bit later I get the same ridiculous email from the company telling me I need to reupload the file. The pixels per inch never changed they stayed at the necessary 300, nothing changed in the files other than the format that was exported. After the 3rd attempt to put into production my fliers which I paid a rush order on, and them telling me to check my file, I am ready to quit and go to fedex kinkos to get the fliers printed, but my girlfriend tried one more time, using the original. Jpeg file we used and somehow they used that one, the most compressed file is what they used to make the print with! Completely boggles my mind. Anyway, it was now too late in the day for the fliers to get put into print so the order now got moved to wednesday. Remember this whole time we had spent the extra money to rush the order through because we needed those fliers to hand out immediately. So my girlfriend calls and the customer service rep. On wednesday and checks with them that the file is good and he says it is finally good to go. She also wanted to make sure that we can still pick up our order by friday, he says yes that should be fine, so we are happy with that, we think we will have the whole weekend to hand out the fliers to everyone. Because the weekends are when everyone is out and about, so the weekend is a crucial time to be able to hand out fliers. Boy were we wrong! We call friday around 11 to see what the status of the order was, and the service representative said they were printed and they are drying and they would call us when the order was ready to be picked up. We received a call from the company at 4:15 on a friday from burbank stating that we could come pick up our order, but that they close at 5!Are you freaking serious? So we have essentially 45 min. To drive allllllll the way out to burbank to get the order. We do not live even remotely close to burbank, it would've taken us roughly 90 minutes to make it out to pick up the order, which was long after the company would be close! (Instance number one of customer service rep. Not I said not using an shred of common sense) so I am fairly irritated to say the least by this point, an order we started on monday, did not even get put into print until wednesday, and was not even printed until friday, was now ready at the heart of the worst traffic time of l. A. Right at 4 o'clock, anyone at all that lives or knows of la knows that it takes 20 minutes just to make it 5 miles down the freeway at 4 o'clock on any afternoon let alone a friday afternoon. So we let them know that we will come by on saturday to pick up the order. We hang up the phone. The lady on the phone completely utterly and miserably failed to mention that we would not be able to pick up our rushed order of fliers on saturday! Why because that is a separate building where the finished and paid for orders are placed and that building is locked on the weekends. So here we are 6 days after paying for and rushing our order and we can not even get the fliers until monday now. Monday came and a friend went and picked up the fliers, in response to our troubles they said the product had 2 days to print after approval, the 2nd way was that friday, and the order was ready for pick up that day, yeah it was ready in the last 30 minutes of the day! Pathetic! They consider the last 30 minutes of the day time for an order to be ready and picked up in burbank!? Are you kidding me! This company overcharged us, they charged us for services which they were incapable of producing and they completely failed at. This is the most pathetic excuse for a company ever imaginable. A five year old could run a better print operation from his toy pen in the garage than this company can. Please share and tell everyone you know that this company is not a trustworthy company, they will not rush your order but they will charge you for it, and the people they have there to help you will not use any common sense or common courtesy for customers and they will not make you life easier they will in fact make it more difficult and much more stressful. If you need professional printing done you have a better chance at getting it done with less stress and more efficiency through walmart or target! Worst absolutely worst experience ever and matched with the worst possible customer representatives ever possible, all around this is a horrible horrible horrible company! Do not trust them with your printing needs!

Tried to place order online as "instant" proof since I was submitting a camera ready proof of business card. Was forced to do manual proof because even though the format I submitted in was acceptable as Instant proof it stated I needed to do manual proof. I logged in and gave approval as soon as I got the email. I approved the proof that I sent them... they required me to approve the exact same image that I sent them, which is redundant and rediculous. Their website informed me that I would receive my cards between friday and tuesday. Now, I am told they will be here on wednesday, because I caused the delay by not approving my proof that I sent to them timely, yet I logged on immediately when I recieved the email and gave that approval. I paid to rush this order from them, they used nefarious tactics to delay the shipment that I paid for.

Shipping Method UPS Second Day Air
Shipping Style Normal
Estimated Delivery Date:
Friday, April 15, 2016 - Tuesday, April 19, 2016

That is copied directly from their site about my shipment.

You get what you pay for I suppose.I was promised on a Tuesday i would get my order by Friday. I then called Thursday to confirm friday and told yes it will go out today and since you paid for overnight you will get it Friday. I did not when i called Friday i was told i would get a 50% discount. I offered this to my client and was then told the next week that they would not honor that after i passed the savings to my clients. NEVER USE this place I had to cancel the charges on my card. I will never again use this company. I was lied to many times and honestly they could careless about customer service. I spent so much time on the phone had to make over 5 calls and they still did not keep their word. PLEASE PLEASE do not use this company.

I attempted to set up a direct mail campaign through them and wound up sending them this email instead. terribly disappointed. Their customer service staff is polite but has zero solutions for customers.

I just called in to follow up on this and your company lacks so many ways to help their customers.

1) They say the upload was pixilated but can't provide me with a proof showing it is pixilated.
2) They say the back address area is not set up right, but can't provide me with a jpg of the layout for the back
3) I asked for a manager and they only have a supervisor, and that person is busy - I could wait several minutes...
4) No, they can't leave a message for the supervisor to call me back
5) the supervisor is not a manager and probably can't really help me with tech support like a proof copy which is what I need
6) Yesterday I started a chat and ended it early because the chat representative seemed clueless of what my question was and kept giving me non-related information that was also not helpful at all.
7) I looked online for a better email address to send this email to besides [protected]@gotprint.com and couldn’t find one...

I'm a new customer and so far we're not off to a good start.

I went elsewhere to get the project done. Gotprint was just too much of a hassle in the end.

"I have used Gotprint.net for some time, never had a problem, found the site easy to use, but when a job was printed wrong with a large color variation, The customer service was horrible. pog_0_5497620 We now several cases of printed cards that are garbage.
it is too expensive to ship back and although I have complained many times and offered solutions they now won't even respond to me. I understand they don't want people using materials, I have offered to send video evidence of us destroying the postcards. I
just wanted them to stand behind their product, simply not the case. so-good when all works... but with a problem, very unreasonable. To pay to ship back is paying for their poor quality. will never use again-not worth the risk"

Gotprint.com - I have ordered from them for years and had no problems. Ordered three seperate products, the first one came back billing proublem and the others went through. I then received an email tellling me to fill out a form (I guess I didn't see they needed a copy of my credit card). So I sent in their form. I then got anouther email telling me that my product would not ship without a copy of my credit card. I thought this was strange since no other company I order with online requires this. I then wrote in telling them that i would not send them my credit card. They had my information and could wait for payment if they wanted before sending me my product. I then received a call from Matt. Matt went on to tell me that they were a 3 million dollar company and they do not negotiate with customers. If I wanted the product then I would comply with their policy. He then went on to tell me that if I went into Target that they would not compromise their policies to fit me. I told him if Target was asking for a copy of my credit card I would have a huge issue since they couldn't even keep digital data secured. Since they are bigger than your company with sale in the billions of dollars then why would I trust a printing company to keep a hard copy of my credit card information secured in their data base. He proceeded to go on about how I needed to confirm and do as they dictate. I asked if I could talk to his supervisor and he transferred me to another person. This person was the "account manager" and when I asked if she was Matt's supervisor. I was told no. When I asked if I could talk to someone hire up I was told "no our corporate office do not take customer complaints.

So, if you trust a printing company with your address, a copy of your card, a slew of personal information then go with them. If you do not then send them an email protesting their policy.

Placed an order. They shipped my order to another company in another state. I requested that they reprint my order and send it out to me. They will not do that. Their customer services reps are rude and just argue with you over everything. It is the opposite of "customer service" as there is no service that they are providing. They will never admit that they are wrong or that they made a mistake. Supervisors are absolutely no better. They do not and will not help you. They just seem irritated with no common sense or patience or problem solving abilities. They do not put themselves in the customers' shoes. They just waste your time, keep you on hold then disconnect your call so that you have to call back over and over again. The last big idea from the shipping manager was to call the company that has my order and ask them to send it to me, even though UPS has been there three times to pick it up and they tell them that they don't have it. Good customer service is paramount to a good company and showing your customers that you value them. They show you that they don't give a crap about you or your business, so my suggestion is to take your business to a company that treats a customer they way you deserve to be treated as a valued customer. DON'T DO BUSINESS WITH GOTPRINT.COM

I submitted an online order for printing three color post card sized brochures to gotprint.com, using a file that had been used before at VistaPrint.com with great success. The instant digital proof at gotprint.com looked acceptable, but when the order arrived, the text printed in two of the colors (blue and green) was extremely faint, causing the brochure to be very difficult to read - and unacceptable quality for use with our products. However, the black print (third color) was readable. We called the customer service department to submit a complaint, and were told that a supervisor would call us back immediately. No one called. Three days later, we received an email asking for a picture of 10 printed brochures. We took and sent the picture requested - which clearly showed the problem. In reply, we received another email asking for 10 copies of the printed brochure to them for review. There seems to be no urgency on GotPrint's part to take ownership of the problem or resolve it quickly. In the past we have brochure printed by other suppliers, with no problems. We intend to go back to these suppliers. Unless this problem is resolved rapidly and to our satisfaction, we will never use GotPrint again. Can't afford to have buy printing that turns out useless - from a printer who doesn't care!

I found Gotprint.com from researching online and saw their prices are low so I tried them out. I placed 5 orders in the past month. All the orders were for business cards. They were exactly the same except, of course, the contact info. The first 4 were not consistant but acceptable. My last order that I just received yesterday was terrible. The image was skewed and cut wrong. The top of the image, including the logo, was chopped off.

I called their customer service and was told by the representative that he can only help me if I want to place an order. I needed to fill out a form online instead for any type of customer service issues. That made no sense to me since I called the customer service department. So, I filled out a form and received a reply to take pictures of 5-10 of the bad business cards to send to them.

I did just that but the next reply I received was that they are entitled to mess up (shifting) within 1/16 of an inch during the cutting process. I sent another email showing them several pictures of a good business card that they have printed for me in the past next to a bad one. I explained in detail how the new cards were skewed.

This morning I received a reply telling me not to send them any pictures of the good cards, that I need to follow their instructions and resend 5-10 pictures of the bad cards only to start the whole process over again.

I will not buy from Gotprint.com ever again. My company has plans to hire over 300 employees in the next 6 months and they could have made very money from us. Not any more.

Oh, one more thing. I was told to read their website carefully, which I did. They give you 100% guarantee IF your're a brand new customer placing your 1st order. Once you've done that you have no guarantee at all for any subsequent orders. Think about that!

We have been trying to open a broker account with GotPrint for about 2 weeks - to no avail. Their lack of interest in starting a business relationship with us is downright mystifying - we could send them hundreds of jobs per month if we so desired. They simply will not open a broker account - will not contact us - return phone calls - answer faxes or do the basic things that ad agencies come to expect of their vendors. We faxes paper repeatedly and it was as if they never got there - even though the fax went through and we got the confirmation. After reading these other similar complaints I have my doubts about this company that is for sure.

"I WANTED TO WARN ANYONE PRIOR TO USING GOTPRINT.COM OF THE FOLLOWING” THIS COMPANY HAS THE WORSE CUSTOMER SERVICE AND IF ANY ERRORS, DELAYS OR PROBLEM OCCUR, IT’S YOUR PROBLEM NOT THEIRS. I AM SOMEONE WHO IS FAIR AND LIKE TO BE IMPARTIAL IN ALL SITUATIONS.. I HAVE USED THIS COMPANY SEVERAL TIMES FOR DIFFERENT PRINTING JOBS AND MY OVERALL EXPERIENCE HAS ALWAYS BEEN A PROJECT OF SORTS; BUT RECENTLY THIS COMPANY MESSED UP A MAJOR ORDER THAT WAS TIME SENSITIVE AND THEY TREATED ME EXTREMELY POORLY AND NEVER FULLY ADDRESS THE PROBLEM, NEITHER APOLOGIZED. AFTER SOME ONLINE CHECKING, I DISCOVERED THE COMPANY IS EXTREMELY SECRETIVE AND AS FOR ESCALATING ISSUES YOU WILL BE MET WITH WORSE INDIVIDUALS AT THE TOP. THE ACTUAL COMPANY IS PRINTOGRAPH INC LOCATED IN BURBANK. AFTER FURTHER RESEACH RESEARCH IT WAS DISCOVERED THAT THIS ONLINE PRINTING COMPANY IS COMPANY THAT FARMS THE WORK OUT TO REAL PRINTING COMPANIES, AS WELL THEY ARE ACTUALLY A PRINTING BROKERAGE HOUSE AND A REALLY BAD ONE, RIDDLED WITH COMPLAINTS THROUGH OUT THE COUNTRY.