Complaint Rating:

Company information:
Gorman's
Shelby Township, Michigan
United States
www.gormans.com

Gorman’s Furniture (Lakeside Store), Shelby Township, Michigan – Ordered one (1) loveseat, one (1) couch, and two leather recliners mid October, 2007. Were told by our salesman (Craig) that orders take 8 to 10 weeks, but were also told we would have our furniture before Christmas, 2007. Furniture did not arrive. No contact from Gorman’s since initial purchase. Mid January, 2008 we received a letter from North Carolina furniture manufacturer that our furniture was scheduled to ship from the factory on February 28th. Still no contact from Gorman’s since initial purchase. After calling or salesman he was surprised we had received the letter, and said he would call the factory. Our salesman called three days later simply restating the factory’s delivery date. No response from Gorman’s since mid January. Sent an email (via Gorman’s website http://gormans.com) on February 24, 2008 to their Lakeside store expressing my dissatisfaction with their service, and lack of contact with our salesman. No response from Gorman’s. Sent a second email on March 2, 2008 to all Gorman’s stores listed on their website. The second email included a copy of the first, and my demand that my furniture be delivered by March 14, 2008. No response from Gorman’s. My wife left a phone mail message with our salesman on March 12, 2008 demanding they contact us. No response from Gorman’s. TWENTY-ONE (21) weeks have passed with only one useless contact from our salesman (Craig). They have $2500 of our money, and we have nothing. Please give due consideration before purchasing furniture from this company. March 14, 2008.