Complaint Rating:

Company information:
GoRenter.com
Phoenix, Arizona
United States
gorenter.com

Horrible, horrible, nightmare of a company to deal with! Highly unethical business practices, liars, cheats, you name it, they'll do it to you. My situation started with them almost immediately after moving into a lease/purchase option home they managed. We received a "3rd notice" from the local HOA notifying us that two palm trees in the front yard needed to be trimmed to HOA specs. After finding out the 1st and 2nd notices had been received prior to us ever signing into an agreement, we thought we'd have no issue getting gorenter.com to take care of the issue. Yeah, right!! They said it was our responsibility, as we signed for the property in the condition it was in. Okay, let's get this straight (and they were advised of this by me), you received notice one month before we moved in that the trees needed to be trimmed, and now it's my responsibility to pay to get them trimmed, when obviously this should have been done prior to us ever moving in? Yes, that's correct, was gorenter's statement. They even threatened us about the whole issue, and couldn't care less that they were in the wrong.
That was our 1st issue with them, and there would be many more to come as we continued our horrific 2 yr lease/purchase with them. Many of the other examples are just samples of lies from them, them not returning phone calls, stating they would do something, and having them not do it, etc...
They posted our funds to incorrect accounts, constantly didn't return phone calls. When they did call us, and ONLY for their benefit, their calls were always of a threatening nature. Even their so-called "Tenant Relations" department is a complete joke. They obviously only work for the bottom dollar of gorenter.com, and have absolutely no interest in actually doing what their department name suggests: Tenant Relations.
They're fools. They're losing clients, and obviously don't care. How can you run a business this way? I don't get it, but they DO IT!!

Oh, and if you think they're doing anything for the property owners, go look up their own claims on their website where they state they "visit the properties three times each year...blah, blah, blah to inspect them" and such. What a pile of bull!! If you're a homeowner, know this: They have NEVER shown up at our property to inspect squat! You think they're looking out for you? Think again!!