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Gore Research, England, Cambridgeshire Complaints & Reviews - software not as advertised

Review all Gore Research, England, Cambridgeshire complaints

Gore Research

Posted: 2009-12-24 by   DarthMuppet
software not as advertised
Complaint Rating:  0 % with 1 votes
Company information:
Cambridgeshire, England
United Kingdom
The software (Proscan v5.6) is described here http://www.myscantool.com/store/ and it says ""If you already own an ELM-based OBD-II interface, then you definitely need to experience it with ProScan! You'll immediately be wondering how you managed to live without it!>> PrScan is the most advanced software available for ELM-based OBD-II Hardware!".

This implies that the software works with any compatible hardware (i.e. ELM-based). When I use it with my ELM327 adapter, the software tells me it can only be used on Gore Research hardware.

I have sent 8 - 10 emails with no response, although they were quick enough to send me the serial number after i chased them for a week after they took my money. I have repeatedly requested a refund, but they have just ignored the emails.
Comments United Kingdom Cars, Parts & Vehicles
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Gore Research - ProScan Software for Windows


Comments

Sort by: Date | Rating
 28th of Dec, 2009 by   bandeira 0 Votes
They did exactly the same to me. Check my post. Later I downloaded their version 4 and it connects, but only certain functions work. Totally useless.
 12th of Jan, 2010 by   kiliman 0 Votes
Don't deal with these folks, they are the most unprofessional folks, selling a product that does not work as advertised, and they don't support. Stay away from them and thier products.
And they don't care what the folks say about them!!
 25th of Feb, 2011 by   caribconsult 0 Votes
Couldn't agree more. I have owned ProScan since 2006, when it was v3.1 It worked fine with their ELM device, and also one I bought from ScanTool, which is an excellent outfit. Recently I had to replace my burnt-out Dell laptop and I got an HP mini, which only has USB ports - no 9 pin serial port. Gore's program (latest ver 5.9) will not connect via the USB port, although this works fine with other OBD diagnostic programs like OBDWhiz and Palmer's PCMSCAN, amongst others. Gore has provide no help on this other than to accuse me of pirating their software. Emails go unanswered. DO NOT BUY ANYTHING FROM THEM.

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