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Google review: unauthorized debit of game 142

J
Author of the review
6:30 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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On 24/02/2014 GOOGLE *Supercell GOOGLE. COM/CHUS $6.24 charged my credit card. On the same day 24/02 showed a debit of equal value. In March other operations from unauthorized purchase were made appearing on my statement. I did not order any other games or recharges, and would like to know how I will receive a full refund for the charges, I will provide you with a copy of all the charges below as they appear on my statement.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

142 comments
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EdnaSmith
, US
Aug 05, 2016 6:41 am EDT

4.99 was taken out of my account on 8-4-16. I have no idea why or what for so I have no client # or company ! This is all I have it showing GOOGLE *Niantic Inc g.co/payhelp# CA . Please return the money and do not charge me again!

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Tom Carpenter
, US
Jun 07, 2016 10:01 am EDT

I've been charge £30 to my bank account, i have no idea why.

Sort Code: 56-00-18
Account Number: [protected]

Ref on the transaction reads:

1964 23MAY16, GOOGLE *GOOGLE, PLAY, G.CO/PAYHELP# GB - POS

Amount is £30.00

please refund
Thanks
Tom

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Badibanga Tim Kabasele
, US
Apr 09, 2016 11:54 pm EDT

i'ave noticed a 43,4 dollar additional charge for playing, google kiloo games, card end no 8251 its hanpened yersturday at 7 pm, at south african time, on 09/04/16 i neve play such staff on line or in internet, that why i request for the refound my money, i called my bank to cancel this card for any contact please contact me ..
thanks
badibangak@gmail.com

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Badibanga Tim Kabasele
, US
Apr 10, 2016 12:02 am EDT

i m not happy for some companies round world for traffing banks card business, we need google must verify any trasaction, its will better, i was been stolen money in my card eish,

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susie w
, US
Mar 15, 2016 10:41 am EDT

My son has given you my debit card number. I need it taken off of this account. The account is in the name of Spencer Watford.

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Reviewer61405
,
Jan 23, 2016 11:48 pm EST

I was billed .99 cents multiple times to my navy federal account. I did not buy anything from Google and did not authorize these charges. It is being billed from Google.com/chcaus. Don't know what that is or where it comes from.

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jdfearl
Macedon, US
May 08, 2015 12:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I did not order anything from GOOGLE *Supercell GOOGLE.COM CHCAUS for $99.99. This was chrged to my debit card

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Todd Tubbs
San Francisco, US
Oct 13, 2015 2:43 pm EDT

google benefit murder also other pieces as metro and phone companies arent living up to the needs their debts are outrageos as con-pro

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Girisha N J
, US
Oct 09, 2015 10:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir, mine mail id is girishanj@gmail.com having from 5-6 years, But from the last month some one was created same mail id as what i having. So i getting his mails too... so please accept my request and cancel his mail id who was created in last month.. Thank u sir...

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Shriharsha Samraata
, US
Sep 17, 2015 7:54 am EDT

Namaste,

I'm in shock because of your today's (Sep. 17/2015) doodle. You've displayed the image of that person who always did his best in insulting the feelings of Hindus. I don't know whether it was your honest mistake or did it intentionally. I instantly demand your apology and assurance that in future such idiocy won't occur.

Shriharsha

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Hope Veneziani
, US
Aug 22, 2015 5:43 pm EDT

Unauthorized games charged to my credit card in the sum of $100. And they have reoccurring charges being made. I want a reimbursement of all monies taken.

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Rakeshr234
, IN
Apr 16, 2012 4:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

when ever i tried to acces youtube instead of going to site chrome itself downloading a content..
wats this?
in case of facebook almost all the time crashes occurs and showing the message force close the program or check oline for solution.
Not only in case of youtube accesing of some other sites also lead to downloading a content which is not usable.

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HEMANT GAUR
, IN
Nov 28, 2011 7:23 am EST

SIR,
MY FRIEND HAD HACKED MY GMAIL ACOOUNT(HEMANTG324@GMAIL.COM)

I HAD LAST ACCESS TO IT ON 26/NOV/2011 WHEN I TRY TO LOGIN TO MY ACCOUNT ON 28/NOV/2011 EVENING IT SAYS UR PASSWORD HAS BEEN CHANGED 36 HOURS AGO

I M UNABLE TO RECOVER MY ACCONT AS HE HAD CHANGED THE RECOVERY MOBILE NO OF MY EMAIL ID OF MY ACCOUNT

PLEASE HELP AS SOON AS POSSIBLE..

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C...
Aurora, CA
Sep 24, 2010 3:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I use Google for everything, up until the last month the google web page has been extreamly slow i can barely get the info i need from the site because it doesnt load properly. Its pretty sad i been trying to get into google the last 20 minutes and i have been getting the error page, i enter this site to write about it and it comes right up. Google if you see this please fix your page its extreamly useful when it works properly

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Jean-francois
San Antonio, US
Apr 07, 2010 11:26 pm EDT

Google give wrong direction that cost businesses money.
I have a restaurant that google map locates on the opposite direction that what it should be.
I should sue them for the misleading service they offer. Or it should be taken out of the market because it does work.
Map quest is a lot better.
Do you know a good lawyer?

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P.RAMADAS
, IN
Nov 28, 2009 6:20 am EST

Sir,
I have received a SMS to my mobile as follows.
COPNGRATS. Your mobile number has won 500000 GBP in the google 10 th Anniversary award. To claim ur prize contact araev. arobert.E MAIL; awcenter11@live.com.
Thereafter there is no response from anywhere.
Kindly guide me in this regards and confirm the geniuness of this information.
RAMADAS.P
NAGERCOIL.
INDIA.

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rohit khokher
, IN
Sep 23, 2009 4:46 am EDT

I recieved an sms informing me that i have won $500, 000.00 GBP in the 2009shell INT'L mobile draw on the date 04 april 2009 know how much true is this.Here is the copy of sms
you have won GBP 500, 000.00 in 2009 on going(02 TELECOMS)INT'L mobile braws in UK. to claim contact: Dr. Steve Mark on Email:mobile.draw@live, com

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Kimberlymp
Adrian, US
Sep 08, 2009 2:33 pm EDT

Like the complaints before, I too was a sucker. However, I have lost $170 in charges. To the respondent about reading the fine print to cancel before the trial, I did call the number to cancel and was connceted to advertisements to sex phone numbers. Where is my help? How do I fix this. These people are evil and anyone who works for them is just as bad. They should be ashamed of themselves.

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nee
York, US
Aug 12, 2009 12:57 pm EDT

Hi, For over a month now I wanted to contact Google.com. I have few numbers for them. When I try two things happen a busy signal or no one answers. This is not helpful. It is still not to late hopefully google can improve.

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William Spiegel
Woodstock, US
Jul 23, 2009 1:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I sent Google debit card information which came back showing my card was expired. I then considered the transacion denied and closed. On the 17th of July, 2009 an amount of 72.71 from mykeywordsnow.com was deducted from my checking account. I have not received any information from Google since. I request reimbursement of 72.71 immediately and any further deductions stopped, and if gone through reimbursed also.

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sickstomach
Struthers, US
Jul 17, 2009 12:51 pm EDT

There seems to be a LOT of scam companies using the "GOOGLE" name. Why wouldn't GOOGLE, attempt to stop these entities from forming bogus companies using their trademark?

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Floorguy502
Jeffersonville, US
Jul 09, 2009 5:21 pm EDT

Google overcharged my bank account $1881.50 this morning at 6.37 am.
They replied it was problem in the system. This is turn took the funds for my daily spending limit and has knocked all my adwords advertsing off-line. I have potentially lost 1000's of dollars in sales.
They have not returned the money nor have they reset my add campaign.
They said they would call me before 5pm, no-one has called.

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Darlene Rosario
Hattiesburg, US
Jun 13, 2009 12:55 pm EDT

Signed up for Working from Home on the Internet! Google Start-up Kit for $1.97 s/h chargers. Asked for my Credit Card, # Exp date CVV2 Code, name address Ph #. It looked very ligitimate. How can you determine from actual Google and Scam? What to do next if I have not receive anything from Google? Will I hear back form you? Do you have a Ph no to speak with a person? Thank You Darlene

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Muchanyuka
Northampton, GB
May 09, 2009 5:42 pm EDT

A success kit which I was tricked to buy using a reputable company name as google only take monies every month which I want all the 4 / 5 months money being paid by direct debit plan. They has not been any follow up accept to get my money as in this guise below:

28Apr09 DEB CW-GOOGLESUCCESSKI
CY 29.95
XR 1.42483
CD 8414 21.02 258.84DR

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Luv2ryde
Pawtucket, US
Apr 28, 2009 1:17 pm EDT

I was charged $72.21 by google that I did not authorize. I can't contact the company and don't know what to do.

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Ed Cook
St. Louis, US
Apr 23, 2009 11:52 am EDT

I understood that I would work from home for google.com. But only received a phone call telling me I would receive a "kit" whatever that is. I told the caller to cancel my order and he was rather hostile and asked me why didn't want to earn money like he did. I repeated my cancellation order.

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KIRSTY CRAWFORD
Brackley, GB
Mar 25, 2009 5:43 am EDT

I have gotten my bank statement come through and I have been charge £1.00 overseas transaction and £21.23 twice now, which is close to £45 of money taken that I have not authorised, everytime I manage to find a way of contacting them, I get nothing. Im not wanting to go through this every month. Please Advise.

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Alan Anderson
Fraserburgh, GB
Mar 16, 2009 10:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

For the last two months google have taken 2 consecutive payments from my wifes bank account without my consent for them to do so. I want this stopped immediately and when my wife contacted her bank she was told that there wasn't anything that they can do about it because it wasnt a direct debit that they can cancel. Please help

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Shelia Welker
Williamstown, US
Mar 10, 2009 11:45 am EDT

I was to receive a confirmation e-mail containing my receipt and detailed order information and if I didn't get it to be sure to check my junk mail. I did not receive this in my e-mail or junk mail, so I was to contact Googles customer support staff. I would like to know how to do this, since they did not provide a number or anyway to contact them.

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adam
Greenwood, US
Feb 26, 2009 1:14 pm EST

i just checked my bank account and had an automatic withdrawal for a google success kit, which I have never received. I demand to be reimbursed for every penny, and I want my name and all my information to be removed from the database.

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maxine smith
Madison, US
Feb 22, 2009 9:01 am EST

An unauthorized charge of $72.2 was charded to my Credit card by Google Tree 4 What is this? Please refund my money!

This is my second e-mail because I made a mistake in my e-mail address and did not put in the amount of the charge to my Credit Card. Please Help Maxine Smith

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denny3d
Essex, US
Feb 21, 2009 5:06 pm EST

Dear Google Associates,

I had recently took a look at my banking statement and noticed a
deduction of $72.21 taken from my account on Feb.19 2009.
I did not order what ever Google Tree 4 is. I am asking that my
money should be refunded back to my bank account.

Thank You !
Denzil Gene Dowler Jr.
card# 54********3695
888-7606767NV

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lriggs
Omaha, US
Feb 19, 2009 9:13 pm EST

I would like to know why I have been charged 2 times at 29.95 per time for a success kit that was supposed to be a dollar. I want my money returned and my name taken off the success kit.

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nlgough
Moe, AU
Jan 28, 2009 1:38 am EST

I have been charged $46.92 for a product that I did not authorize. I authorised a $1.00 transaction and that was all. There is no way to cantact Google regarding this and now I am forced to cancel my credit card and wait for another one. This is a disgrace and I demand my money be returned by Google, they had no authorisation to take that money.

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Paul Bjorling
Eureka, US
Dec 30, 2008 11:52 am EST

Tryed to cancel and just keep getting a busy signel and being charged $29.95 for something I did not want. I'm turning this over to the state attorney as this seems to be a big scam by google. I can't reach money them and I want that money returned to my account. paulbjorling@hotmail.com

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DEB
,
Nov 24, 2008 9:34 pm EST

YOU CALL THE NUMBER FOR GOOGLE ABOUT COMPLAINTS OR SERVICE, IT TELLS YOU TO GO TO QUICK CASH SUPPORT.COM.WELL THATS WHAT I'M WRITING ABOUT .I BOUGHT A PROGRAM AND THIS OTHER SITES WERE INCLUDED I THOUGHT.NEXT THING I KNOW GOGLE IS TAKEN ADVANTAGE OF QUICK CASH THERE SELF.I WOULD LIKE MY MONEY BACK.BUT CANT GET A LIVE PERSON TO TALK TO.

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rockwithpari
,
Sep 09, 2008 2:41 pm EDT

hey i m unable to add new friends on my orkut account...
it shows to me "Addition of friends has been temporarily disabled.

i have tried everything
i have even installed java as some one told me thet it is javascript problem javascript void(0)

i have enabeled all scripting in my internet setting
but still unable to add new friends
please help me with this as soon as possible...

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Tommy Thompson
,
Sep 03, 2008 9:29 am EDT

the antivirus 2009 being pushed by Google is a virus in itself.
I do not want the program. I am tire of it poping up and down loading it into my computer everytime I turn on my computer.
ever since they started pushing the antivirus 2009, my compouer has had the protection setting shut off and I am now getting pop ups. If this is the practice of Google then I will not useing them.

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Eros G. Giackero
,
Apr 25, 2008 5:24 pm EDT

Google is taking unauthorized sums from my account without my knowlege . it was supposed to be free, but now they have taken more than $ 100.00, help before they reap me.
EROS

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JONAS KEYS
,
Mar 24, 2008 12:00 pm EDT

Responded to website add stating receive FREE CD for no charge. Without notification I was charged $39.95 on my credit card without authorization.