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4.4 8750 Reviews

Google Complaints Summary

257 Resolved
1229 Unresolved
Our verdict: With Google's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Google reviews & complaints 1496

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11:20 am EST

Google books ordered never received

Ordered three books never received them if they are audiobooks I didn't want them so I would appreciate it even my books be sent to me or the audio charges be taken off and we credited to my account first order number [protected] second order number 1157 +[protected] third order number 11433 +[protected] please figure this out for me I want books not audio thank you Deborah wood0

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6:00 pm EST

Google unauthorized charges

I have received six unauthorized charges that were charged on my EDD Bank of America debit card. All six charges are for $0.99, and occurred several days apart. This debit card was issued by the California Unemployment Department for use with receiving unemployment benefits.

These charges are unauthorized, and will overdraw my account as I am on a strict budget. Please advise what the charges are for, and how my debit card information was obtained.

Thank you,

James R. Treat Jr
Bank of America
debit card: XXXX-XXXX-XXXX-0354

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6:17 pm EST
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Google unauthorised payments

There have been numerous small amounts recently taken from my bank account. I do not know how google help got my card details in the first place? So basically there has been unauthorised payments taken from my account without me even using Google help to even be charged and I want to be refunded immediately as this is Google's mistake not mine. I have attached photos of my bank statement of some of the payments that I have already been MI's charged for.

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11:17 am EST
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Google Banquet hall

Worst service provided by this place.

they also have badminton court. Chaukidar is worst. he does not have sense to speak with ladies, childrens.

board members dont care as long as they are getting paid for the service.

if your timing is 8-9 he bullies you to leave 15 mins early and off the lights

go to some other better place for your event

I.M.A hall amravati

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3:41 pm EST
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Google The restaurant cancelled my reservation!!!

A month ahead, I made a reservation for three for January 16th at Andanada restaurant in Manhattan.
Today, Dec 27th, I received a text message that my reservation was cancelled! This has never happened before. I spoke to the restaurant and they said they think they have a private party taking the whole restaurant. Shouldn't that have been known when I made the reservation?
I am chagrined as I know how difficult it is to get a reservation in a good restaurant on a Monday evening.
What recourse do I have?

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6:36 am EST
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Google unauthorized charge of $6.99 on american express card

My name: Francisco Villegas
Address: 21 St. James Place, 18F
Brooklyn, NY 11451

Unauthorized charge of $6.99 on American Express Card (Account Ending 2-96006)
My American Express Card bill dated of 12/09/16 was charge of $6.99.
The charge was place on my bill on 11/11/16 with the following description: GOOGLE*MINECRAFT SELLER G.CO/PAYHELP# CA

A refund would be greatly appreciated.

Thank you

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6:16 am EST

Google i'm locked out of my account, just like everyone else

Every time they send me through security and lock me out of my account and it takes ages for me to get back in. Then I'll go to sign in again a couple of weeks later (cause who even uses hotmail, except for services I've forgotten to switch my email address over to my better gmail account or yahoo... I really don't have this problem with anyone else but hotmail.) Trying to find a way to tell them about this, but I can't without signing in, which I can't do. And then I come on here and see everyone else is having the same problem. It's ridiculous. The moment they let me back into my account, I'm taking everything out of it and deleting it. If you (for some reason) read this, you should do the same.

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Michael Khan
, US
Jul 25, 2017 2:28 pm EDT

I have been locked out of my hotmail account and have written to Hotmail and have not had an response. I want to access my account and remove everything and never have any dealings with my hotmail account. I have spent endless time trying to get into my account. I have spoken to several people and they have experienced the same problem. The web claim they are protecting me and yet I was on their chat line and I provided with other clients information. I have been very stupid, I had my contract of the sale of my house in my draft box and cannot get the information now, this all took place when I was asked to verify my account. I have had this account for a long time and yet I was told I had entered the wrong informatio. n. I wrote a letter over a month ago identifying myself, I will never use hotmail again

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10:22 am EST

Google domain purchases

I've had quite a few domains:

abletimesalliance.org
mypennyltd.com
abilitiesoftoday.com

for several years. I've paid for them yearly. This year due to technology change it seems payment is with yet another affiliate. I've sent numerous emails, chat, and phone calls trying to get one on one appropriate assistance to pay for these domains. All I've ever received was a link. No help, no assistance and surely wrong information. I'm quite frustrated by the improper treatment or assistance Google provides its paying customers. I've submitted several tickets on these issues with failed resolutions. Now I am getting emails that say these specific domains are on sale for $69. My organization with these specific domains assist the disabled communities around the Globe. To think that Google's staff makes no attempt to assist with my payments is beyond me.

Penny Sherwood Dillard
sherwood.[protected]@ gmail.com

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8:11 am EST

Google fraudulent charges on my bank account

Six different charges appeared on my bank account on 12/17/16 in the amounts of $3.99 and $8.99 - 3 charges each. My bank charged $29 for each transaction for overdraft fees. I have never purchased anything on Google! In addition my bank account is fairly new - 3 or 4 months old! Please let me know how i can be refunded and more importantly what i should do to prevent any future unauthorized charges to my account.

One transaction reads...
CA g.co/payhelp# GOOGLE *[protected] USGOOGLE *[protected] TRACE #44074

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Connie Vifquain
, US
Feb 19, 2017 4:56 pm EST

Same thing happened to me just now. All charges were from same type of accounts listed above. Google claims it is not from them, and I looked on my google account and none of the charges show as transactions with them. So apparently got hacked-but from what or where I'm not sure. My bank is refunding me and I am getting a new card.

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1:02 am EST

Google google *domains g.co/payhelp# 94043 ca us

I had $12.00 tooken out of my card under this name: google *domains g.co/payhelp# 94043 ca us. I don't remember making this payment and will require a refund. I did call them, but the customer service is unavailable. Then I called the customer service for my card and they say that they will help me. Again, I don't know how google *domains g.co/payhelp# 94043 ca us knew my card number and how they got my money.

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matt little
, US
Dec 13, 2022 1:30 am EST

It happened to me too. I would like my card to be refunded now please

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Karen Milnes
, US
Jul 12, 2018 4:43 am EDT

happened to me too multiple times, block card and call the card company

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9:58 pm EST

Google fraud

I am doing this complain to report a Fraud concerning my credit card. I have been charged for GOOGLE *YouTube Videos g.co/payhelp#NS. I have been charged 3, 99$ on Novembre 17. I remember doing a Wikipedia donation of 3$ but I do not know if it is linked and I do not remember when I did it exactly.

I demand an explanation the most urgently possible.

My email adress is [protected]@yahoo.ca

Stephanie

Please contact me to help me with this.

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9:52 am EST

Google charges on google for games by my grandson without my knowledge

My 12 yo grandson who lives with me due to severe drug issues with parents - he took my credit card and has charged up over 300.00 of changes without my knowledge is there anything you can do to help me? He is having a hard time with the issues of living with his grandparents and does not understand the significance of spending money that does not belong to him and that he cannot repay.

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8:59 am EST

Google google+

This Google+ system has been corrupted with weird posts, they seem to be pro Islam and anti Christian. An example is if you type in Christian films you will receive lists of 95% porn links, and I had friends independantly verify this so is not just my phone or comuter network. I complained through their system but nothing happens and no reply. This is a nasty problem having full sex images forced into people faces. Is google powerless to do anything?

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6:24 pm EST

Google google *services unauthorized charge on my credit card statement

On 11/22/2016, at 9:58 am, there was a mastercard authorization attempt on my mastercard from google *services. Although it was only an authorization, and there was no dollar amount withdrawn, I am concerned because I did not use google services for anything. There is no reason for google services to authorize my mastercard.

Kindly advise as to the reason google was authorizing my credit card.

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radia
, US
Aug 09, 2018 8:28 pm EDT
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please my moneys

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Somenath Ghatak
, US
Sep 06, 2017 11:05 pm EDT

Yesterday on 06/09/2017 a charge of RS 50/- debited from my credit card as Google*services. Why ?

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pobarjenkins
Minneapolis, US
Nov 27, 2016 1:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I recommend contacting your credit card company, and have your current card canceled and a new one sent. Better to be safe than sorry.

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8:12 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Google - unauthorized debit card charges

Beginning 10-17-16 the charges began with a .99 Google *Cheetah g.co/payhelp# CA. By the time the debit card was closed there have been various $.99, $4.99 and $9.99 charged (96 total/all were Cheetah) to my account with a total of $551.04. My Personal Banker is standing by to give you what information that you need to refund the above amount back to my...

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3:18 am EST

Google backgammon plus teava

I have been playing for a couple of weeks and made my biggest purchase which was $34.99 but this after making several smaller purchases. At any rate within a day of making this purchase I am told because of a chip transfer I am no longer allowed to play Backgammon Plus. I can't even log on. I have no idea what happened but very displeased and have filed a dispute with my CC company for the charge.

Denise Soma
[protected]@gmail.com

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Backgammon Plus Support Team
, US
Nov 24, 2016 2:15 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello,
We sent the explanation of why you banned from the game via e-mail. Can you please check your mails?
You can contact us by using support@peakgames.net
Have a great day
Backgammon Plus Support Team

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J
11:13 am EST

Google non - responsive to serious account and technical problem

I've been locked out my account due to a strange glitch in the password reset mechanism. It keeps sending the code to an incorrect phone number. I've tried to reach the appropriate department all to no avail. No one ever responds. People who answer the phone at the main office are rude and won't put me through to the account or tech speicalist. I want to get back into my account and an apology.

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8:50 am EST
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Google blocked and apparently not who I say I am!

I have been blocked from my account & advised to set up a new account. This has been stressful, frustrating and downright inconvenient.

I am disgusted by the 'privacy settings' Hotmail have implemented. I am the owner of this account & I have entered all the relevant details correctly & on numerous occasions.

This whole situation has been incredibly distressful & unnecessary.

I do not want to open a new account & even if I did you would still be preventing me from accessing important emails on my blocked account.

I AM THE ACCOUNT HOLDER, I HAVE DONE EVERYTHING YOU HAVE ASKED.

I am disgusted and horrified by the way you have dealt with this.

As if this was not bad enough - I have emailed you regarding this (had no reply), tried the online chat with no success & held on the 'support' line for more than 15 minutes with no answer.

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8:20 am EST

Google google payhelp

I was charged $.99 on Sept. 29, 2016, $.99 on Sept. 30, 2016 and $10.55 this morning. I do not know what this is and I want my money back.
Thiis is what comes out on my bank account:
POS DEBIT GOOGLE *MUSIC G.CO/PAYHELP CA
I have not entered into any subscriptions of any kind. I should not be charged for any services because I have not ordered or asked Google for any type of help whatsoever!

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6:51 am EDT

Google account

I used Google mail for a long time and mostly used it for my work.
The problem is that someone hacked my account and changed the password. I cannot access my gmail account! I thought that Google was the safest place, but guess I was wrong. I'm very disappointed with Google, mostly because they haven't helped me. I tried to contact them and asked for help but they never bothered to reply. What a huge disappointment.

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Google Customer Reviews Overview

Google is a global technology leader focused on improving the ways people connect with information. Its primary service is its search engine, which is the most widely used across the world. Google also offers a diverse range of products and services, including the Android operating system, Google Maps, YouTube, and the Google Cloud platform. Additionally, it provides a suite of productivity tools like Gmail, Google Drive, and Google Docs. Businesses can utilize Google Ads for advertising and Google Analytics for web traffic insights. Google's offerings cater to individual users, enterprises, and developers alike.

Google In-depth Review

User Interface and Navigation: Google's user interface is clean, simple, and easy to navigate. The search bar is prominently displayed at the center of the page, making it convenient for users to quickly enter their search queries. The layout is intuitive, with clearly labeled tabs for different types of searches, such as images, news, and videos. The search results page is well-organized, displaying relevant information in a user-friendly manner.

Search Engine Functionality: Google's search engine functionality is top-notch. It quickly retrieves search results from its vast index, providing users with a wide range of relevant information. The search engine's advanced algorithms ensure that the most accurate and up-to-date results are displayed. Users can also take advantage of various search operators and filters to refine their searches and find exactly what they're looking for.

Accuracy and Relevance of Search Results: Google excels in delivering accurate and relevant search results. Its sophisticated algorithms analyze various factors, such as keyword relevance, website quality, and user feedback, to determine the most appropriate results for each query. The search engine's continuous improvement efforts ensure that users receive the most reliable and up-to-date information available on the web.

Advertising and Sponsored Content: Google displays advertising and sponsored content in a non-intrusive manner. Sponsored results are clearly labeled and separated from organic search results, ensuring transparency for users. The ads are relevant to the user's search query and are displayed in a way that does not compromise the overall user experience. Google's advertising platform also provides effective targeting options for advertisers, maximizing the relevance of the ads shown.

Additional Services and Features: In addition to its search engine, Google offers a wide range of additional services and features. These include Gmail for email, Google Maps for navigation, Google Drive for cloud storage, and Google Calendar for scheduling. Google also provides productivity tools like Google Docs, Sheets, and Slides, which are seamlessly integrated with its other services. These additional services enhance the overall user experience and make Google a one-stop destination for various online needs.

Privacy and Data Protection: Google takes privacy and data protection seriously. It has implemented robust security measures to safeguard user data and ensure confidentiality. Users have control over their privacy settings and can choose what information they want to share with Google. The company also provides transparency reports, detailing government requests for user data. Google's commitment to privacy and data protection instills confidence in its users.

Mobile Compatibility and App Performance: Google's website is highly mobile-friendly and responsive. It adapts seamlessly to different screen sizes, providing a consistent user experience across devices. Additionally, Google offers dedicated mobile apps for various services, such as Google Search, Gmail, and Google Maps. These apps are well-optimized, ensuring smooth performance and quick access to information on mobile devices.

Customer Support and Accessibility: Google offers comprehensive customer support through various channels. Its Help Center provides a wealth of resources, including FAQs, troubleshooting guides, and product documentation. Users can also contact Google's support team directly for assistance. Google strives to make its services accessible to all users, including those with disabilities, by adhering to web accessibility standards and continuously improving accessibility features.

Local Business Listings and Maps: Google's local business listings and maps feature is invaluable for users seeking information about businesses in their area. The search engine displays detailed business listings, including contact information, reviews, and ratings. Google Maps provides accurate and reliable navigation, helping users find their way to their desired destinations. The integration of local business listings and maps enhances the overall user experience and makes Google a go-to resource for local information.

Social and Community Integration: Google seamlessly integrates with various social and community platforms. Users can easily share search results, articles, and other content through social media channels. Google also provides access to user-generated content, such as reviews and ratings, which can help users make informed decisions. The integration of social and community features enhances the overall user experience and promotes engagement within the Google ecosystem.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Google in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Google.
- Mention key areas of concern, any transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Google.

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