Complaint Rating:

Company information:
gary swan
Wisconsin
United States

Problems with customer service: filled out a app;ication form for google fast cash online, but did not hit submit icon, instead I read over terms and agreements and learned of the excess charge. I went back to page with app and erased billing info and all. Closed down page by clicking on the x. Two weeks later I learned I was billed double on the day and a week later charged double again for total of $164.62.
I was billed under a different name: internet profit gene. I called only to learn that customer service was down for the day. Suspicion set in. I stopped credit card at my bank but soon after another charge came through. Customer service today stated they couldn't tell me what program they were with, I was put on hold secretly-like. Bobby Huebert told me that I submitted the app' and I disagreed.I remembered exactly what I did. Bobby Huebert said there was no mistake. I said I didn't get any email cause I didn't submit the app and got charged double. I never knew what I was supposed to have gotten. I feel cheated and angry. I called back to talk with Bobby Huebert and service rep said I called the wrong number, there was no one there by that name. So I checked the number and dialed the same number again. Then I talked to another person who knew of Bobby but would not connect me with him. This guy was being coached by someone whispering questions and giving answers that were again telling me basically that I was wrong and I should have called to cancel something I thought I had erased by backspacing my info off the application. I got no response from Google stating I had purchased anything. I feel this is a scam. I want my full refund back. I did not accept terms/agreements. I feel there was a robot taking my info. The click was invalid but the robot took my info anyway and charged me. Whatever happened to customer satisfaction??? The customer is always right. I didn't use any service and received nothing other than Internet Profit Gene double charging my account on two separate occasions. I was hung up on by the last representative. My bank said they learned that the site www.cashsecretclub.com was also affiliated with this Internet Profit Gene and it all comes back to Google. I want satisfaction Google agents.