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Goodwill Industries


Unethical behavior/employee attitude

Complaint Rating:  88 % with 8 votes
88% 8
Contact information:
Goodwill Industries Dallas
Dallas, Texas
United States
My Husband and I among other relatives have used the Goodwill Store located at 7812 Lake June Rd. Pleasant Grove for over Twenty Years . During that time we have never expierenced such unethical behavior, is not a justified attitude from a Manager or senior associate at this location. The person in question is an afro-american eldely lady with a walking disablity. TODAY SHE REFUSED TO EVEN GIVE US HER NAME. We were there to buy a scale and we found one priced within our budget, it was priced at $4.99 it was not complete battery cover was missing. She took the scale from my hands and said it was not priced right and item was not for sale. There was no explanation of it should be $10.00 or whatever, unfortunately this is not the first time this lady has behaved in this manner to customers that have a language issue, I tolerated this behavior but not from the same person. Today was enough. Prior issues concerned small cabinet which we purchased listening to her telling my husband that if all parts were not included to return item, box was open and all he did was look into box to see how long it was. We do not live twenty miles away. Before that I tried to buy sandals that were priced at $3.99 and she said they were under priced and that price was $3.00 more, I told her I did not want them. Her response was, "for me to return sandals from where I had gotten them". This person needs to attend a Customer Awareness Meeting where I am sure she will not even notice her inability to appreciate Customer Satisifaction. I expect a response from Goodwill Industries, we donate the goods you resale to us. We do not need this behavior from someone that works for "GOODWILL".
Complaint comments Comments (8) Complaint country United States Complaint category Bad Business Partners
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 31st of May, 2009 by    0 Votes
Sometimes error does occur- I think your over reacting. There are bad customers that will try to rip stores off by alternating price tags. Also, I don't think race should play a part. Everyone makes mistakes.
 31st of May, 2009 by    0 Votes
I think that telling you to take the item back to it's department was overboard. I would have told them to kiss my a$$.!
 19th of Jul, 2009 by    0 Votes
hello, i am from arizona, bullhead to be more exact. Yesterday saturday july 18, 2009. i experienced the most excrusiating treatment at goodwill stores in bullhead, and i also need to know where i need to mail my letter of complaint.
 1st of Nov, 2009 by    0 Votes
I worked at a Goodwill store in Pennsylvania for almost a year and have seen this kind of treatment to customers on a regular basis, though I never did it because I felt it to be rude.
I can tell you, though, that this is the "policy" of most of the GW stores in my local area.
Our store was never provided with a place for people to hang garments they had tried on and we were supposed to tell them to hang them back where they had gotten them from.
I always thought that was rude and demanding. Also, GW has "pricing guidelines" and some of our employees used to think we charged to much for things so used their own discretion in pricing items, but always, these items were repriced by management if they became aware of the "low" prices.
I would not recommend shopping, donating or working at any GW location. This organization is shady at best. I could go on, but it would make you sick.
 22nd of Dec, 2009 by    0 Votes
i bet you are still unemployed
 14th of May, 2010 by    0 Votes
As a former employee at Goodwill in San Diego County, I have witnessed disrespectful behavior, lying, cheating and other negative treatment toward employees. Many tolerate it for fear of losing their jobs. Most employees are afraid of speaking out as I was. I am ashamed of the way this organization takes advantage of its employees. The organization prizes itself on how many people they give or find jobs for. What they don't tell you is how many they fire to make room for more "numbers". Goodwill is not what they stand for.
 13th of Jun, 2011 by    +1 Votes
I work for a placement agency that places adults with disabilities in competitive positions. One of my clients was hired at Goodwill for a floater/attendant position. My client did disclose his disability when filling out the application. However, the HR dept. stated that he did not because he did not request or require any additional support. I contacted HR to discuss my client's processing disability and special accommodations such as clear and direct communication along with repeated directions. To make a long story short, we provided my client with on the job 100 percent job coaching to ensure her fully understood the expectations for his position. Evidently, Goodwill was not happy about this because we took money away from them due to them receiving funds for supportive employment through the state that was provided by us instead. I requested a lateral position for my client and was told it shouldn't be a problem. Well, the next day my client was forced to resign by the manager Vu Du, but was assured he would be hired back on once he applied for a more suitable position. My client, having a processing disorder was confused about what had happened and had no clue why he was asked to resign. I called the manager and was transferred immediately to the coordinator- Mia Reed, whom was completely unprofessional and flat out rude!!! I was given the run around. My client was advised to re apply for different position and would have no problem getting re hired. What a joke! My client has applied for not only one but two different positions along with the paid to train program and has yet to be contacted back. In my opinion, Goodwill does not operate under their own mission statement. Goodwill is suppose to create jobs for people with disabilities and give back to their community. This was not the case. I have very ill feelings towards Goodwill and their supposed cause!!! I advise any one with a disability to re think gaining employment with this company!!! Needless to say, my client's family will be pursuing legal action against Goodwill.
 19th of Jun, 2011 by    0 Votes
Okay so i've been working for about 5 months at Goodwill in Central Texas as a cashier. About a month ago i found out they were hiring for a night manager, so i decided to ask my store manager that i'd like the position but only if they thought i was ready.. she talked to the assistant regional manager and they both agreed that i was ready for it and that i could handle all the paperwork etc. So they started training me and was doing great, i was getting everything done on time like they wanted, my store manager even told me that i was one of their best associates she has. Yesterday 6-18-11 we had a store meeting and my store manager came up to me and told me that i could not longer be a night manager... because im 19 years old and i have to be 21 to be able to do the bank deposits... after 3 weeks of getting trained to be a night manager, they tell me i can no longer be a night manager? It's so upsetting i was so excited to become a night manager and actually do all the paperwork that i had already gotten used to.. also upsets me why they couldn't figure this out when i asked about the position? They are so unethical
what i'm wondering do you actually have to be 21 to be a night manager at goodwill? is there something i should do?

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