Complaint Rating:

Company information:
GE Money
New Zealand

I Have just had the most awful customer service from GE Money that has left me close to tears.
I have been charged a goods insurance fee that should have been deducted in February 2008. The woman on the phone was demeaning and kept speaking over top of me. She stated that the proof of insurance I submitted in February 2008 was only a quote and a letter was sent out to me explaining this. I have never received such a letter, if i had i would have called the insurance company and sorted this ASAP! The letter I provided was in fact straight from ASB bank on the day that I had commenced contents insurance. I have proof on my bank account statements that I have been insured from day one but this woman did not seem to care. Since when were customer service staff so unfriendly? I will never deal with GE money ever again.