Gold's Gym
reviews and complaints

I was a member of Gold's Gym, than I found out that Workout World charges my card instead of Gold's Gym. I was told that Gold's Gym in West Roxbury exists no more, and I was automatically transferred to Workout World members. Besides my Gold's Gym membership was cancelled . I have no notification that I was switched, I have no contract signed with WOW and I don't want to. I contacted ABC company but I was told that my contract with Gold's Gym allows me to be "sold" to different business, despite the fact that I was never notified about those changes, never was send any membership card to Workout World, etc. I cancelled this fraud membership but I want my money back and I want ABC company to stop charging my account.

This gym has more use than any gym I have ever gone to. This translates to revenue in my opinion. Yet, this gym ALWAYS has broken cardio machines, weight machines and specifically, this week, the water fountain won't work. A gym without water! Even when attempts to fix a machine are made, they still don't work properly. Treadmill belts slip, give and bounce uncontrollably. The elliptical machines grind and move roughly. They have tanning beds which I have never used but my wife says you have to clean them after the person in front of you leaves and the bulbs don't have much power. I have been a member here for years (over $25/month per person for both my wife and myself; tied to minimum of 3 year membership in original agreement AND when you try to disenroll your membership they tell you OK, and then you get a letter from a collection agency - National Fitness is the company you must call to disenroll) and it is a constant frustration that all the equipment is garbage and the facilities as a whole are dirty and old. The staff are lazy it looks like they spend most of their time working out. The trainers are the biggest joke. They hound members (my wife included) with phone calls and interruptions in their workouts. I should note that its obvious the out of shape male trainers focus ALL of their attention on women. My wife had to call one back and quite sternly tell him to NEVER call her again. He was calling from his cell phone, not a business phone. When I called him from a number other than her cell phone he answered "Big Pimpin' Studios".
This place is grotesque with the staff and facilities as a whole. When compared to other Golds Gym facilities I've been in, to include the one on Bragg Blvd in Fayetteville and North Hills in Raleigh, this place doesn't deserve half the membership fees it requires.
Please, do something to remedy this. Currently the staff do little, and hand made signs put up claiming "put your weights back from where you got them, or else" doesn't seem to cut the mustard. I mean, its a paid membership gym. Yes, members should clean up after themseves but in the event they don't or there is disarray, staff are PAID to keep this place professional, healthy, safe and functional.
If the situation continues to worsen in the coming months I'll be cancelling both my wife's and my own membership. I also plan on contacting the BBB and any other outlet that will listen as requests for improvement are proving ineffective.

3 weeks ago the manager was yelling to have everyone leave at the close of day. I asked him not to yell because it was demeaning. He threatened to take me out side and have a man to man talk to me and revoke my membership or I should shut up.

3 weeks later after i finish my workout and the gym is closing - he brings a security guard from outside inside the locker room to force me to hand over my membership card or have me arrested.

This manager clearly has issues. and threatened to beat me. not cool at all.

Golds gym owes me $100.00 because they have currently debited 2 months worth of payments out of my account when I cancelled my account 3 months ago. They are rude, the don't return calls, and no one there will take responsibility for their poor actions. Every manager, customer care manager I have spoken to just passes the blaim off onto someone else. They renewed my contract for another year after I had cancelled it and blamed it on their computers. Pathetic!

Never go to golds gym!

Don't bother signing up a membership at this place. ALL the workers are rude, even "elitest" I would say. They think they're better than their clients and treat them that way.

From the entrance, any of the male trainers or representatives will treat you like you're lesser than them. If you're a newbie, don't sign up with the trainer. I've worked and trained with Gold's Gym trainers before, and they're actually taught to make their clients feel like they're under control and NEED their services. For example, I can't tell you how many times I'll go into the gym and see the trainers making overweight people do exercises that will not benefit them; they'd rather humiliate them or make them feel bad. They'll have them playing on the yoga exercise balls or do balancing exercises that do nothing for calorie burning or muscle gain. I've been a personal trainer for years, and these people are out to make sure you keep signing personal training services with them, so they want you to feel helpless with exercises. One poor overweight woman was forced to do push-ups on gymnastic rings...an exercise that's meant for intermediate to advanced people. Rarely will you see the trainers at this gym really care for the clients skill level, and rarely will you see them train the people how to use the machines - they want you to keep scheduling personal training. Ask anyone who goes to this gold's gym and ask them to watch how the trainers treat their clients - I assure you they'll notice how helpless the clients is and how bored the personal trainer is. The only personal trainer I've seen there who gives some effort is Ben; I believe he teaches kick-boxing. I've seen him do some positive work, but for the most part, having a membership here isn't worth it just for him.

Another time, I brought in a friend to train with. Throughout our day I was telling him what exercises to do, and their trainers didn't like it. They stopped us at the front door before we left and asked if I was training him. This was the [censored]bag's response, "He can't personally train you here, it's not allowed...HOWEVER, we have our own personal trainers that can help you out." Really ###?! I've been going to that gym for YEARS, long before when it was a Lifestyles 2000, and this muscle-headed jerk was bothering my 17-yr old friend that I was helping him out. And this was just on the first day. I'd understand it if I was bringing in other clients, or training my friend everyday, but I wasn't. Just helping a friend to getting a good start. No way in hell was I going to allow a personal trainer to taint him.

Their salesmen are the worst. They would put car salesmen to shame. If they know your contract is going to expire or they know you're on month-to-month, prepare for them to hassle you, every day. One time I brought my girlfriend in to see if she'd like it. She obviously didn't like the rude service, but lo and behold, the next day their salesmen called her...TWICE in one day. I've been going to this Gold's Gym for years just because it's in my neighborhood and 24 Hour Fitness is too expensive, yet they keep treating me like I'm nobody when I was there everyday training. I was on month-to-month for awhile because I wasn't sure if work was going to have me move, so the same salesman kept bothering me everyday.

I LOVED going to the gold's gym on Van Winkle because of its amenities like the hot tube, pool, theater, etc. But I've officially canceled my membership JUST BECAUSE OF THIS PLACE. You're better off going to another gym or save money to make your own gym.

On Wednesday May 25th around 9:30 am, i Miguel Matute member of Gold's Gym gained access to the facility. I didn't have a Gold's Gym badge with me at the moment, so i started working when the front desk employee whose name is Josh called the Coral Gables Police Deparment on me. He stated that he called the law on me because i didn't check in. Police arrived to the gym and Josh told them that he didn't want me there no more. Im denouncing such action, something must be done inmediatly. I have been a member of Gold's Gym since 2005 and even worked for them. Josh knows me very well, and what he done to me is unacceptable and unprofessional. Im really disapointed, therefore that will open up the big question if i will continue to be a member of Gold's Gym. I even spoke to Chris who i think has an owner partnership, and he said to me that he could not get upset with Josh because he was doing his job. So, i guess it was okay and still fine for Josh to call the law on any client if they fail to check in.

My son was given a check by his 79 year old grandmother for 100$. It was to be used for Gold's Gym. My son was told he won a membership through Pizza Hut. After he spoke with an employee that I still can't get the name of, he was told he could pay when he came in to work out and the money would be used for the first and last month.

My mother has been ill and had a heart attack this past year. She is finding deductions from her checking account from her bank! Whom ever signed my son up, told him that money would NOT be deducted from her account. That was a lie. It is abuse of not only customers who trust what they are told by a business but it is elder abuse. They KNEW it was a grandparent.

I have tried to get it settled by the District General Manager who only yells at me over the phone and his boss who also is rude and yells on the phone.

My son said he DID NOT sign authorizing them to take money out and he trusted it wouldn't.

I am advocating for my mother as she is elderly and fragile. My son had moved to Texas last fall and didn't think he joined a membership becuase he won one supposidly. This is why he didn't cancell.

I want my 79 year old mother's money back in her account. I signed for the cancellation but after reading several complaints on the internet, I don't feel sure that the payments will stop coming out.

When I signed up at Golds Gym, I was offered a long list of bonuses including towel service, tanning minutes, a lock, gear, etc. and a 2 month cancellation policy. This person who sold me the membership left the company a few months after I signed up, and after he left, I was having a hard time receiving towel service, never received any buddy passes or gear, etc. I spoke to management about this after they were questioning my deal, and management agreed to honour everything I was promised. Finally received towel service after this, but never received the rest that was outstanding. After 3 years with the gym, and thousands spent on personal training, etc, I was moving and needed to cancel. I sent in the cancellation form in the mail (stupid policy by the way...i should be able to call or email a cancellation), and was told it was 3 months that I had to pay. I told them i was promised 2 months and that they called me and had agreed to that prior. Well, in the end they would not do anything about it...and ended up charging me 4 MONTHS after cancellation. No one would deal with me, management was "out of the country in Lebanon", etc. Absolutely unreal. I will never deal with Golds again after this, and if there is a joint law suit to recoup money, I will send in all of my evidence and join the pack to sue them.
Steph

Below is Messages Back and Forth
Geis WEM6592‏

14/01/2011
Reply ▼
Stephinie Geis
To [protected]@goldsgymedmonton.com

Tess, this is the letter that I wrote to Gold's Gym 2 years ago about my contract, that Holly (I believe that was her name) said would be honoured. She held your position I believe then.
I cancelled with Jeff in September, meaning my last day should be November...3 months is December as Jeff says repeatedly in the emails I sent to you.
I really hate signing contracts, so the towel service, tanning and 2 month cancellation agreement were critical in getting me to sign on the spot without considering other gyms. I tried for a no month cancellation agreement, and we settled at 2 months in the end.
I have paid for years of membership and personal training, and tanning too.
When Jade left, everything I was promised went down the drain, this is why Gold's contacted me in February 2009 about it, and why I wrote this email to them.
This is why there are notes on my file or in the system about the towel service, and I would presume there is more if you look in the computers.
I really have invested a ton of time and energy into this, and I really hate that I have to. But I will fight for the things I was promised, because I did nothing wrong in any of this cancellation process.
Please refund the extra money taken out of my accounts, and let this process end.
Stephinie Geis

Thank you and have a nice day!
~Steph~

________________________________________
To: [protected]@goldsgymedmonton.com
Subject: Geis WEM6592
Date: Wed, 25 Feb 2009 08:56:48 -0700

Hi,
My name is Stephinie Geis, and my card number is WEM6592.
I am writing cause I know my personal training plan will come up for renewal this March, and I wanted to give you notice that I would not like to renew it. I will purchase individual sessions with Diana when I can go.

Also, I have had some problems with my towel service. I was told to come in contact with you to discuss it. See, a year ago Jade struck a deal with me to get me to sign up at Golds Gym that very day and not consider other gyms.

My deal was: 2 month cancellation with no penalty, 2 small golds gym workout t-shirts, mall rate, buddy passes, 1 week tanning plus $20 in tanning certificates, a lock, a Golds Pink Hoodie, and complementary towel service. The towel service was the clencher, cause it was actually something I would use. This would come to $24 biweekly.

I never ever received any of the following: buddy passes, t-shirts, $20 tanning gift certificates and the hoodie. And I have always had to fight for my towel service since Jade left, or when he wasn't around.
I wanted to know if this could be corrected. Since I spent almost $3000 at Gold's this year alone...if it could be put on my card that I do have the complementary towel service. It is the least that can be done, so that I do not need to fight for the towels when I go...especially since I never received anything else (other than the lock) from my original sign-up package.
Thank you for your time,
Sincerely,
~Steph~

Gold's Gym Cancellation‏
11 messages 0 unread Show all
13/01/2011
Reply ▼
Tess Soriano
Add to contacts
To 'Stephinie Geis'
Hello Stephanie,

I am confused with your response, if I was not concern I wouldn’t even bothered answering you e-mails, but I patiently did. I believe in a customer-service sense, I have done my part.
Also, I did not accuse you of anything, I explained that there was no notice on the file, however I also explained that as you had it registered,
I would honour the receipt then perhaps I can do something to refund your money. At this point of time, I cannot do anything without documentation.
You are welcome to contact the Head Office by all means, that’s your prerogative. I will explain the same thing I already explained to you.

Thank you,
Tess

12/01/2011
Reply ▼
Stephinie Geis
To [protected]@goldsgymedmonton.com
Tess, 3 months was December 18th, so indicated by the email by Jeff. You accused me of not even providing a letter, so your email is interesting.
I will be contacting head office and forwarding them all of my information and the email about my contract which should be on your records from 2008.
It is truly unbelievable how you treat your members.

Thank you and have a nice day!
~Steph~

11/01/2011
Reply ▼
Tess Soriano
Add to contacts
To 'Stephinie Geis'
Please refer back to my previous e-mail, if you can provide me proof, then I will do what is required.

Thank you.
Tess

11/01/2011
Reply ▼
Tess Soriano
Add to contacts
To 'Stephinie Geis'
Hello Stephanie,

As per my e-mail below, your notice was received on October 10th, as per our documentation nothing indicates in your contract that they waived the 91 days to 60 days. Hence, as already mentioned cancellation was supposed to be January 17, 2011, however conceded to cancel before the date indicated, hence it is now cancelled. Everything is in your ASF notes.

Unfortunately, unless you provide me some proof other than what I have on file, there is nothing else I can do.

Thanks,
Tess

09/01/2011
Reply ▼
Stephinie Geis
To [protected]@goldsgymedmonton.com
Tess, I called Gold's gym, and no one has answered.
As you can note by Jeff's letter at the bottom dated OCTOBER 6, that he had received my letter before then about my cancellation.
This was indeed sent through registered mail.
Everything I have done is completely legal and in line with what I agreed to at the beginning of my contract.
I never received my buddy passes. I never received my shirts and vest either.
Now you are refusing me my 2 month termination agreement.
You are in violation of your own contract here, and it is unbelievable that you think you can do this.
3 months cancellation from when my letter was received is DECEMBER, the 2 months that I am supposed to have is NOVEMBER. January is completely illegal.
So once again, please PHONE me at 780-4**-**** and discuss when you will be SENDING ME BACK MY MONEY.
I would like to speak to a superior about this.
Stephinie Geis

Thank you and have a nice day!
~Steph~

09/01/2011
Reply ▼
Stephinie Geis
To [protected]@goldsgymedmonton.com
Tess, I have sent the letter and it was received several months ago.
Call me before Monday evening to speak to me about this.
Refer to the response below from Jeff stating that he had everything in a line to end my agreement by the 18th. You are in violation of your own contract here.
Stephinie Geis

Thank you and have a nice day!
~Steph~

09/01/2011
Reply ▼
Tess Soriano
Add to contacts
To 'Stephinie Geis'
Hello Stephanie,

With the documentation I have, your non-renewal should still be until January 17, 2011.
To avoid paying the cancellation fee of $199.00 + tax. Hence, all the dues that was taken out
Is in proper order. Likewise, I don’t believe you have sent the registered letter which is mandatory,
However I conceded on your e-mail to avoid unsatisfactory complaints.

At this point of time, I can only cancel your agreement, no refunds will be made.

Thank you.
Tess

07/01/2011
Reply ▼
Stephinie Geis
To [protected]@goldsgymedmonton.com
Hello Tess,
I have been dealing with my cancellation at Gold's Gym for several months now. Jeff has been my main contact, but has not provided me with a solution. He has informed me that it is you that can make the decisions here.
When I signed up I negotiated a 2 month cancellation as part of my plan. This is why the 3 month cancellation is / was crossed out on my document. I wrote this on my appeal which should be on file as I was contacted about the promises that were made to me upon signing up, and I was told that everything I was promised would be fulfilled. This would be including the cancellation policy.
I do not know why someone has written at the bottom of my document, 3 months, as it was never discussed with me.
My Gold's Gym Membership then should have been terminated on November 18, not December 18.
Nothing has been done about this, and no one is contacting me about this.
I looked at my Visa yesterday, and I am STILL BEING CHARGED from Gold's, as money was taken out December 31 from my account.
I would like 3 payments returned to me, and for the automatic payment to be stopped for my account.
This is getting ridiculous, as I have called about this at least 5 times, and have emailed just as many times as well.
I expect that you will call me by Monday 10, at [protected] and make arrangements for the reimbursement of $66.15 to my credit card.
Otherwise I will be taking further action.
31 Dec 2010 HEALTH CLUB DUES [protected] MB 22.05
17 Dec 2010 HEALTH CLUB DUES [protected] MB 22.05
3 Dec 2010 HEALTH CLUB DUES [protected] MB 22.05
Sincerely,
Stephinie Geis
Member WEM6592
Thank you and have a nice day!
~Steph~

22/10/2010
Reply ▼
Stephinie Geis
To [protected]@goldsgymedmonton.com
I havn't heard back regarding my response yet. Did you find the ammendment letter?

Thank you and have a nice day!
~Steph~

06/10/2010
Reply ▼
Stephinie Geis
To [protected]@goldsgymedmonton.com
Hi Jeff,
Why was 91 days cancellation crossed off from the text then hand written in then again? It appears a mistake was made there cause the agreement Jade and I made was 2 months. This was also stated in the formal letter I had to submit after he left and the rest of his promises were not fullfilled. It was agreed upon at that point that all of Jade's promises on my committment would be honored even though he left them in a state. If you could check that, that would be great. I expect that this will be amended, as several aspects were never given to me (like buddy passes, gear, etc), and I had to write the appeal for towel service, etc.
If you have any further questions, please feel free to contact me.
Stephinie Geis

Thank you and have a nice day!
~Steph~

06/10/2010
Reply ▼
[protected]@goldsgymedmonton.com

Good morning Stephinie,

I have just faxed you over your membership agreement.
The handwritten part of the agreement states 91 days cancellation notice is required. You paid your last bi-weekly upon sign up therefore only have 6 remaining payments.
Your current cancellation date is set for December 18th, 2010.
If you have any questions feel free to reply to this e-mail or call the gym at [protected]
Best of health.
Jeff

What a shameful representation of Gold's Gym International! First and foremost, be aware when you sign a contract at Gold's Gym Rosemere; there seems to be no fixed price for customers. Buyer be aware, monthly and weekly payment amounts don't come out the same. Don't accept the amount they quote you. You can negotiate. Furthermore, be careful if you pay by credit card.They will withdraw extra money! They don't explain all the hidden costs and when you try to get an issue resolved, it's frustrating.Nobody gives you a straight answer.

Next, although they have a number of trainers and floor personnel present, the gym equipment is not properly maintained. Machines are not properly greased, dumbbells are missing and some tv monitors on the cardio machines don't function.
Furthermore, the roof leaks. Their resolution: buckets! This is not a very safe.

Finally, the sauna, steam room and whirlpool often doesn't work. I paid a $59 maintenance fee for what?
When you complain to customer service, they don't seem very apologetic. Furthermore, the "VIP dressing room" is a crock. Just another way to collect money. Where is the family changing room with baby change tables?

Currently, the are doing some repairs in the pool area; however they should be more vigilant. Why the heck are they leaving the ladders around the pool area when our children have access to this zone? Does someone need to get hurt, so they can wake up? What a shame.

Around the end of Feb/beginning of March I decided I wanted to do some personal training. I spoke with a trainer who was very personable, and I was very confident that he could get me into the shape I wanted to be in. There was a conflict with the package I wanted and payment, and we tried to work it out over the phone. He said he'd call me back the next morning (this was about a week later) so we could touch base on a different package. I didnt hear back from him until just yesterday, almost a month later, because I had decided a week ago to cancel my membership due to finances. I suppose he saw my cancellation information, and that was enough motivation to call me back. I have always had positive experiences with the Gold's staff, but I found that to be a little disappointing.

The week of Christmas in December 2010, I took a leave due to illness, after becoming a member of Golds Gym on September 15, 2010. I came down with the flu and was unable to go to the gym and train with Lovetta. In the beginning, our scheduled meeting time was set for 7:00 a.m. She never showed up until 7:20 a.m. three times per week. By being new with the program, I did not know any better than to go to the elliptical and start my warm up exercise for 20 minutes on my own without supervision. I saw other trainers working with their members from start to finish, but it never felt right with Lovetta.

Although I told her that I was having some serious problems with my legs and that they were very sore after doing the exercises she assigned to me: lunges, squats, using stability ball from one side of the gymn to the other (running), stability ball up and down benches, and the list goes on and on. As I shared with others how I was feeling, I was told that I should not be so sore except if she was taking me too fast.

One late evening in early November, Lovetta texted me to ask if she could work with me and a new client at the same time. I did not get the message until I arrived at the gym. I followed my normal routine and at 7:20 a.m. I went downstairs to find her working with the new client. She gave more attention to the new client than she did to me. She told me to walk up and down the stairs several times (by the gym). Then she asked me if I received her text message and whether I minded if she worked with the two of us. I told her actually I did mind, since I was a set appointment. I realized at that moment that she had been taking advantage of me by coming in at 7:20 a.m. (20 minutes after I had warmed up on my own) leaving me with only 40 minutes of exercise time. I told her that I was displeased and that I would give her a call and discuss a time where my fiancée’ at the time and I could come in and speak with her. We followed up with her on the following Saturday, December 4, 2010. She promised to adjust my time for the 20 minutes that she had cheated me out of since I first started with her.

I have not returned to the gym because I have been under the doctor’s care with a knee injury. I have been taking cortisone injections and getting therapy. In the meantime, in February I received a call from another trainer at Golds who indicated that I was assigned to him since Lovetta was let go. I am wondering why it took him so long to give me a call.
Since all of this has happened, I have gotten married and am unable to take advantage of the gym. Membership fees are still being taken out of my account, but I would like a refund on the remaining trainer fees that were paid.

I believe the injury that I received was as a result of her lack of experience as a trainer. I am 57 years old and believe she should have listened to me and paid attention to the signs that I was exemplifying during the training time. I am trying to get reimbursed for my remaining training time and stop monthly deductions from my bank account.

My girl friend and I had signed up with Gold’s Gym. This was at the then new downtown location known as Eau Claire. We later did a membership transfer to Gold’s Gym location. Our memberships were always paid by visa and never late. After approximately half a year of doing the membership transfer to the more convenient location we got a notice for collection from a collection agency. This was for the amount of $2 dollars.

We didn’t get a call or a notice prior to the collection agency’s letter. The letter stated that if the $2 dollars wasn’t paid within 10 days that it may affect our credit. We immediately tried calling Gold’s Gym to resolve the issue. We were told by one associate that it was probably a “bad transfer”, and that we should contact Gold’s Gym’s Northland office. Apparently this was the head office for all of the Gold’s Gyms in Calgary.

We then tried to contact the accounts person at that location. It would seem that this person was unavailable at all the times that we would call or with another client. She doesn’t take messages or emails. The receptionist there also gave one excuse of, “she is training another employee so she may not get back to you right away.” The receptionist even told us to just pay the $2 dollars. We didn’t think this was fair because we didn’t do anything wrong.

Time was of the essence for us as we did not want our credit affected. We also tried emailing and calling the other Gold’s Gym locations. To date there has not been any return calls or emails. This person was supposedly the one person who could resolve our issue. Buying a home was the next thing on our minds. So I hope you can see where I’m going with this. Credit does impact us and this is why we’re so frustrated with the inner management of Gold’s Gym. I hope this doesn’t happen to anyone else and I’ll keep posting to see how this fans out. Let’s hope this hasn’t happened to you too.

One of the instructors at Gold's Gym is causing many problems with the people who pay to work out. Her name is Emily Burroughs. She has caused numerous people to leave Gold's Gym, Allentown, PA because of her inappropriate behavior. Furthermore, her 15 year old daughter comes to the gym late at night, dresses inappropriately, and dances in the aerobics room with the music blasting. She does not have a membership. She has caused many problems and drama with the people who pay to go there. She has also kicked people who pay out of the aerobics room so she can dance. She has also harassed and threatened me personally. I have been a member since 1998. It is very uncomfortable to work out there now. Please do something about this before someone gets hurt. I will be contacting my lawyer if need be. I have attached a photo of Emily in the aerobics room at Golds gym with her DOG laying in an inappropriate position which is also posted on her facebook page. I think this is very inappropriate for an instructor especially with her psychotic behavior to pose this way. What do YOU think?

It all started when I signed up in September for golds gym at a rate of 32 dollars a month with a year contract and a one time yearly fee $48. Then, not even a month later they drop there prices to $10 a month with no contract. That was the first blow. But I shook it off and thought oh well. After going for awhile (Nov. 8th) my wife and kids decided to sign up at the $10 a month price. Now the sales person who signed them up told her that with me as a referral, we could all be switched to one plan, and my contract would be null and void. We would all be at a rate of $10 per person, per month, with one yearly fee of $29 for our family. So we were all one happy family at this point. Fast forward to December and i go to work out and leave my children in there child care. I get done and find out my child has fallen off an exercise bike (cuz no one was watching him)and smashed his face, witch left some pretty significant bruising. I shook it off and thought no big deal three year old's are crazy. That was blow number two. The next day I go to check my bank acct. and find that golds gym has taken out three $29 dollar fees and a $48 (the price of my allegedly void contract) fee. One for each family member. So I call to get this fixed it obviously must be an error. I was told to call the Appleton gym and they would correct this. I called only to get a voice mail. So I went into the green bay gym and asked for the general manager. I was directed to someone named Eve? Who explained to me that I need to call the Appleton gym and they would take care of this she gave me two different numbers so I went outside to call them turns out one number goes nowhere and the other to the voice mail. At this point I am not happy at all being passed around. I went back in asked for the manager. I was now told she was busy and would call me if I like. I said no and demanded to talk to her. So now i'm waiting again! I see others signing up and decide to share with them how much I've really paid for the four months I've been there $426 with all there start up fees! This got the actual managers attention who was standing behind the counter the whole time. Which she then threatened to call security on me and have me thrown out. If I did it again. So i thought OK calm down, I'll talk to this person who's been avoiding me the whole time. turns out the general manager (Stephanie)is the sales person who mislead my wife into believing there pricing. She then took me aside and explained to me there is no such thing as being signed up as a family and theirs no way she could refund the fees. Then proceeded to lecture me on my attitude. So I told her it was because they were $crewing my bank acct. She then informed me that I have to give 30 days written notice of my gym cancellation and mail the cancellation form somewhere via certified letter! When I told her about my child smashing his face the only she could say is was an accident report filed. I then found out that there only required to have 1 adult per 13 children! At this point I was going to start yelling and decided to leave so I walked out. I have had no word since. All an all they promised one thing and did another. When I asked to rectify the situation I was passed along down the corporate line and was treated like a number. I had to act like an *** to get the managers attention who then threatens a already angry customer. GOLD's GYM green Bay has extermely poor customer service.

It all started when I signed up in September for golds gym at a rate of 32 dollars a month with a year contract and a one time yearly fee $48. Then, not even a month later they drop there prices to $10 a month with no contract. That was the first blow. But I shook it off and thought oh well. After going for awhile (Nov. 8th) my wife and kids decided to sign up at the $10 a month price. Now the sales person who signed them up told her that with me as a referral, we could all be switched to one plan, and my contract would be null and void. We would all be at a rate of $10 per person, per month, with one yearly fee of $29 for our family. So we were all one happy family at this point. Fast forward to December and i go to work out and leave my children in there child care. I get done and find out my child has fallen off an exercise bike (cuz no one was watching him)and smashed his face, witch left some pretty significant bruising. I shook it off and thought no big deal three year old's are crazy. That was blow number two. The next day I go to check my bank acct. and find that golds gym has taken out three $29 dollar fees and a $48 (the price of my allegedly void contract) fee. One for each family member. So I call to get this fixed it obviously must be an error. I was told to call the Appleton gym and they would correct this. I called only to get a voice mail. So I went into the green bay gym and asked for the general manager. I was directed to someone named Eve? Who explained to me that I need to call the Appleton gym and they would take care of this she gave me two different numbers so I went outside to call them turns out one number goes nowhere and the other to the voice mail. At this point I am not happy at all being passed around. I went back in asked for the manager. I was now told she was busy and would call me if I like. I said no and demanded to talk to her. So now i'm waiting again! I see others signing up and decide to share with them how much I've really paid for the four months I've been there $426 with all there start up fees! This got the actual managers attention who was standing behind the counter the whole time. Which she then threatened to call security on me and have me thrown out. If I did it again. So i thought OK calm down, I'll talk to this person who's been avoiding me the whole time. turns out the general manager (Stephanie)is the sales person who mislead my wife into believing there pricing. She then took me aside and explained to me there is no such thing as being signed up as a family and theirs no way she could refund the fees. Then proceeded to lecture me on my attitude. So I told her it was because they were $crewing my bank acct. She then informed me that I have to give 30 days written notice of my gym cancellation and mail the cancellation form somewhere via certified letter! When I told her about my child smashing his face the only she could say is was an accident report filed. I then found out that there only required to have 1 adult per 13 children! At this point I was going to start yelling and decided to leave so I walked out. I have had no word since. All an all they promised one thing and did another. When I asked to rectify the situation I was passed along down the corporate line and was treated like a number. I had to act like an jerk to get the managers attention who then threatens a already angry customer. GOLD's GYM green Bay has extermely poor customer service.

I had been a member of Gold's Gym for 4 years paying an annual fee upfront to reduce the cost of membership. Then they came out with the $19.95 a month plan. You pay a around $300 up front but then $20 forever after that. I plan on being an active gym member for the rest of my life so this plan made sense especially since 24hour Fitness has a similar plan. Well, to make a long story short, after the first year, they bumped up my monthly payments anyway without giving me notice. When I called to complain to the general manager, I was told, "It's not my decision to make and it's out of my control." Then, I canceled my membership but they charged me for 4 months afterwards! They are total scammers. I would rather pay a little more than support unscrupulous business practices. It just encourages them when we continue to do business with them no matter what they do to us.

Golds Gym in market square Pittsburgh has horrible Customer Service. Not only did the sales representative lie and not cancel my membership and continued to charge my account for four months then they "froze" my membership and did not switch it over. So when I got another bill seven months later without a phone call or a letter, I got another person to sign up and "transfer" my membership but they won't transfer it over because I owe for November and December of 2010? That's ridiculous considering it has been over a year since I even visited the gym. The cancellation fee was $ 75.00 but I've already paid over a hundred dollars for a gym I haven't used and now they want another almost sixty dollars.

They are practicing illegal billing activities and continued to bill me after I had signed the end of contract agreement. I joined in march and canceled in february plus the extra month they charge after the cancellation date there are 12 payments. They charged me an extra month in october 2010, after 8 months and no mail or email that will explain to me the situation. I wonder how many me there are out there. Golds gym at fairfax station, virginia. They should be ashamed of themselves. Watch... They'll be out of business soon... People are not stupid, please don't join gold's gym.

Cancelled my membership in February. Continued to get billed the remainder of my contract through July, however I was not told that I would continue to be charged.
Although my membership was cancelled and I was still paying, I could've therefore been continuing to attend but they never notified me of this.

Then in July, I discovered that they charged me another membership fee including the Equpmnt Fee total charge of $45. I went into the gym and told them I have not been a member since Feb (as they showed). (This is when I was told that I had still been being charged due to fulfillment of contract although they discontinued my membership in Feb). They said that this was the last time I would be charged for any membership fees.

It is September and I just noticed that I was yet again charged for August and September!

If you get a membership with Gold's Gym in Ahwatukee, make sure you read the fine print. If you ever discontinue your membership you better make sure you get confirmation of discontinued ACH in WRITING.

You cannot get in touch with anyone that can help you when you have a complaint! Told to speak to Marcel, then Gabriel, then Sean, then back to Gabriel. Then spoke to "Cip" who said to call Corporate who said to email someone else - what a JOKE! Been a member for 10 years and now a tough guy manager with short syndrome who harasses guys that are bigger than him cancelled my membership over carrying a gym bag! YES a gym bag in a gym - very crazy idea. These people are Not professional and have no idea about customer service let alone working out. Some Gold's are credible but the Henderson, NV one is NOT. The quality of management has gone right downhill.