GoDaddy
reviews and complaints

Hi,

I am a customer of Godaddy who faced a login problem issue on godaddy website as well as Office Email.

Username is: sudhirknair89
Customer Number is: [protected]

I spoke to Godaddy today (24-Apr-16) and an executive called Naveed (Denied giving full name). This guy was in a hurry and was giving me a reason for not logging in was my number was in DND hence i wont get a two-step authentication code however when i told him that i am already receiving it which in fact i gave him at the start of the call.

He kept giving excuses like the code coming into mobile should be incorrect as my number is in DND. Then when i made him understand his foolishness he kept me on a long hold 10-12mins saying that he is discussing with US Office for this issue. Now he did abuse me using a hindi word (B#e%$%^CD) however not loud and when he resumed the call he did fixed my issue however when i told what about my email login i hope he got frustrated and disconnected my call without fixing my issue.

The second call landed to Nandini (Nandu) she was very impressive and fixed my issue very well with great efforts and i am really thank full to her.

I would like go-daddy to listen to both the calls very well and do the needful both of them.

If it doesn't happen then i would be lodging a complaint for abusing.

I sent this email to [protected]@godaddy.com however they replied (We no longer provide support via email)

Regards,
Sudhir Nair

I have purchased a domain from godaddy and the site was nice but it was extremely slow and that was completely unacceptable. I decided to return it and asked for a refund and that is when I understood how terrible and unprofessional they were. Their reps were incredibly rude and impolite! They told me that there are only 5 days to return the domain and refused to give me a refund. I told them that it was their fault that my site was super slow and I did not pay for that kind of service. And what's this all about 5 days? I thought it was a joke or something because I never seen a 5 day policy! No normal company does that! I did not get my money back but i'll make sure to tell everybody about these scammers!

Hi this is to leave my review against leading domain hosting provider - GoDaddy. I am an online book seller - onlyschoolbooks.com and from India. I must say I am surprised to experience disgusting service of GoDaddy India team.Most of the time My website is down due to their never ending maintenance service.I took the service of ‪#‎GoDaddy‬ as I thought they are really as they claim to be. But after using them for 4 months now, I am shocked.My fellow merchants also keep complaining about GoDaddy and most of them have moved their hosting.Whenever I try to call them and follow up about an existing open issue, they take details all over again and this will go on. I am waiting for my one year to get over and then I will move if nothing change. This post is to warn small merchants and businessmen trying to host on GoDaddy. Its your hard earned money so beware.

Customer #:1836119
My domain name expired. They wanted to charge me $95 to renew it.
I said screw it, I can get a new domain that's essentially one letter difference for $11.99. But of course I will need to change the URL on my flyers, business cards etc. But there is a principle here. I refuse to let them exploit the situation. I have registered over 100 domain names and spent in excess of $2000 since 2003 with GoDaddy.com. For them to treat a long term client such as myself this way, is disgraceful. I refuse to be taken advantage of and exploited!

Join Go Daddy in Jan 2015 and some how I was added to their auto bill program so I was charged again the year for a service I no longer need I called customer service and was told no refunds after 30 days well by the time the charge hit my credit card the 30days was past and they refuseed to refund the billing for $128, 28 to my card I have not used the service after jan of 2015 and no longer need theservice so I am getting charged $128.28 for nothing so they are basicly ripping people off all I want is a refund of this money and they refuse to do it even talked to a superviser that also told me no

Dear Sir,
We are based in India.
I am using hosting service for 1year and have registered 3 doamins on godaddy. But my website has been completely deleted 2 times in last 4months. You customer care do not take any responsibility and when I discussed with some professional he suggested to change the server.
It is very sad that despite being paid as per your fee I have to switch my server.
There is a direct loss to us if the website stops working and mental torture.
If you care for your small customers, I request you to take strong stance to resolve my issue.
Your servers are extremely vulnerable to hackers.
Our website: www.qualever.com(all files deleted 3days back and the log shows hacking programs easily cracking into our site)
Rgds
Pardeep(Mr.)

I got an email stating my domain 33fit.com was renewed for 9 years and charged 136.53.

So I called Go-daddy and informed them I did not make this transaction.

They said the only way to refund was to cancel the domain, which I did not want to do, I only had the domain for 3 months.

GoDaddy has a problem with the server they were hosting one of my Web sites and its emails using their Webmail. In late August 2015, I could not access my Webmail or would get bumped out of it. I called a few times on that week. They finally fixed the issue. In October 2015, I noticed that all my emails in the SENT folder since 2001, the year I had started that Webmail service for the same domain name were completely wiped out as in GONE!
Two days ago on January 29, 2016, I noticed that my emails in my Inbox, all the received emails, from prior to 2012 are also gone.
I conferenced in my IT guy with them this week. The determination is that GoDaddy must have known about the problems, yet it did not advise me and possibly thousands of others on the same server. Also, GoDaddy may have wiped out the emails intentionally so as to open up space in its servers. With its volume, this would save it money on purchasing more servers.
In my objective assessment, GoDaddy has been very callous and extremely unhelpful throughout all this. They are not admitting any mistake, although this is their server. I believe they know if they admit it, it would open up a Pandora's box. They were negligent in communicating the issues to me and others. As soon as they lost emails, their advanced IT staff must have known about it. It is impossible that they did not because there is an email log generated for every single email that goes in and out of a server.
GoDaddy changed its policy of being able to restore a server back to 60-90 days to only 14 days a few years ago, yet they never communicated this incredibly important policy change to any client. The reason a company would change this policy is to provide protection for itself from situations like this and claim it did all it could.
GoDaddy's terms of service that a customer has to provide its own backup does not authorize it to delete or lose emails particularly when I, and many others, are paying for unlimited space.
I and others have every right to have known if my emails were affected. All these are business-related emails to the tune of approximately 60, 000-80, 000 emails. The loss to me is HUGE.

I know there must be a lot of others with this issue. We can start a class action law suit that may not bring back our emails, but it can send a message. If you have experienced the same problem, please, please email me at [protected]@gmail.com ASAP. Thank you.

Margaret Robertson
Customer Number
[protected]
Username
margaret.robertson1969

I made a call to Go Daddy today 30th January 2015. I used the Glasgow Number from your website and was put through to a man called Nathan from your customer services department at 1.22pm UK time.

I told Nathan my problem which was that I have a domain name called margaretrobertson.info and margaretrobertson.net. The problem I am having is with my domain margaretrobertson.info.

The problem is that I have changed companies from Empowernetwork to Jeunesse Global. I changed my domain over through your website but have been unable to use my domain name on Facebook as it is being blocked.

I spoke to your customer services department on 2 occasions prior to today's call and was very pleased with the customer care I was given. The person I spoke to the 2nd time I called advised me to contact Facebook as they could not do anymore from Go Daddy.

I contact support on Facebook and was sent an email from them a few days later that said there was nothing they could do as the problem was with the Go Daddy servers.

I explained this to Nathan, he asked me my facebook address which is https://www.facebook.com/margaretrobertson.info.

I was put on hold as Nathan said he would try to fix the problem. He came back after sometime and informed me that he seemed to have got my domain name working on my Facebook page.

I informed him at this time that I also have a business page and enquired if my domain name would work on both pages. My public page and my business page. He started to sound very irritated by my questions and said I could only have my domain name on one page so which one did I want it on.

I questioned him further about why I could not use my domain name on both Facebook pages. He continued being irritated and speaking to me in a manner that was very unhelpful and unnecessary. I addressed this by saying I did not like his attitude towards me, that I am a paying customer and that I am only looking for some help. He said he did not care what I thought and continued with his disconcerting attitude. I at this point asked him his name and he said Nate and I said I would like both your first and second name please. He said my name is Nathan and that's all your getting. At this point the call finished.

I feel the customer care I was give today was not up to the standard I normally would receive from Go Daddy customer services. I am also appalled that one of your customer service representatives would speak to any customer in that manner.

And to cap it all off my domain name still does not work on my Facebook page.

I trust that Go Daddy will investigate this matter with the upmost urgency. I would also like my domain name fixed so I can still use it on Facebook or some other alternative that Go Daddy suggests for example giving me a new domain name that I can use at no cost to me.

With Regards
Margaret Robertson

I bought a delucx hosting plan with godaddy and got a free domian as well. I created one webmail for my new business but when I am sending any email its getting bounce back to me even I am unable to receive an email as well. I have called 4 to 5 times to godaddy but guys are there picking the called know nothing technically, they registered a complain but it has been 5 days no resulution so far. I spent 300 INR for calling customer care as every time they took me on hold for more than 15 mins. I am frustrated that I did wrong as I choose godaddy, I am crying by spending money there and my dream to establish new online business is gone away from my hope.

After seeing the Advertisement on TV, it made me buy a Website. but while going thru the GoDaddy Website for purchase process, they directed to purchase Domain Name ( INR 702 ) and later after doing multiple email verifications they again redirected me to buy a Website Builder for INR 1188 . ( Go daddy try to misuse my Ignorance. Myself, being a teacher and proficient in Computers Science ) Business Ethics is not exploiting the Ignorance of Individuals ! Business Ethics should be > Create Awareness, Educate, Meet the Demand, Guide on Benefits and finally close the Sale. Will Go Daddy take necessary steps to address this Gap. ? Thanks Srinivason ( Customer ID: [protected] )

After making a purchase, I received "SAVE $10.00 +/- on your next order of $50.00 or more! Keep Shopping". There were no special Terms & Conditions, and the only clickable link was "Keep Shopping". I kept shopping, upon checkout (new $86 order), I never received the $10 SHOPPING reward. So, I contacted GoDaddy using their "chat". Their Customer Service is useless and could not figure out how to apply the $10 credit, and refused to let me chat or talk with a supervisor... Since GoDaddy removed their "problem tracker", and replaced it with "chat" they only have canned responses, and are totally useless!

Customer number [protected] Over the last few months, one of my websites disappeared offline completely then mysteriously came back several months later. I have not authorised anyone else to access my account, yet someone keeps changing billing details, email contacts as well as controlling the access to my wordpress websites. I have tried to contact Go Daddy several times recently, being cut off on the phone or being disconnected whilst online chat in a hope of finding out who and why someone is authorising things on my hosting account. I am extremely unhappy with this and if I do not get a resolution asap, I will be taking my complaint to the UK press and Watchdog for further investigation. I own a reputable company and do not appreciate this kind on intrusive behaviour I would appreciate this matter is looked into as Go Daddy should not be allowed to authorise anyone to access my account Kind Regards Vicky LLoyd

Go Daddy Lost a date range of emails from my CPanel email. Very specific date range - Jan26 through Oct19 2015 at 1pm PST Go Daddy only Holds a single SNAP shot restore point The restore snapshot Go daddy had on file was after the mysterious loss of files (within hours of the lost files actually or perhaps at the Exact time) a) Is Go Daddy's single snap shot policy looking after the interests of its customers. A single mistake/error in that go Daddy SNAP shot backup process could partially or entirely wipe clients email files and other directories; leaving ZERO fall Back In my case it is almost certain that something went wrong and I am left with 500+ emails that Go Daddy vanished The information I had for Go Daddy technical staff was Current and very specific; within hours of the Data being lost off their server. There is no doubt in my Mind Go Daddy Technical staff could have followed this further. There must be some other back-ups/ disaster scenario backups in place than the stated single snap shot file; I believe I was misled/ brushed off. If I was not being missled or brushed off, then my advise to Go Daddy users and anyone thinking of using Go Daddy BEWARE and make complete/full back-ups through the Cpanel backup wizard on a Daily Basis

My Godaddy customer id is [protected]. I have renewed my hosting plan from godaddy. Its been more than 5 days but godaddy didnt active my account. I have written many emails to them but none of the email was answered. when i called the customer care no. 040-[protected]. they kept me hold for long and then assured that they would active it but they didnt. So its worst service from gaddy. all IT professional are advised to think twice before dealing with godaddy. Beware Guys. my email id is [protected]@gmail.com

I often use GoDaddy to check for domain names that are available and sometimes I will come up with a really good one that has not yet been purchased. I'm always a little apprehensive about buying a domain before I have an actual plan for it...that is my fault. HOWEVER, over the past couple years, I will periodically check to see if certain domains are still available...AND THEY HAVE BEEN PURCHASED AND PUT ON AUCTION FOR A RIDICULOUS AMOUNT. This has happened more times than can be chalked up to coincidence. Their customers...and I AM a paying customer...should be able to search for a domain name without the fear of it being snatched up in the next few days by the very company they were going to purchased it from. I'm just pissed...some at myself for not acting quickly...but mostly at GoDaddy for being totally unethical. SHAME ON YOU!

My account with godaddy has been hacked and my domain is taken away. I have been calling up godaddy from last 3-4 days but haven't got a solution yet. Unfortunately i dont remember my pin. And thats become a big issue. I am ready to give any other info regarding the account, when it was bought, how it was bought, for what duration etc. But godaddy seems to not consider this at all. I was told to uplaod a govt doc as id proof, i even did that. Even after that i do not see any update from them and latest i hear from them is that they can't do much about my issue. What? Nothing can be done? Strange.

Strange to notice that godaddy lets accounts to be hacked and comes back saying nothing can be done? Is it that difficult? Can't they consider the rest of the info i am ready to give along with my id proof? What other proof do they need? Very disappointing. I only wish i had chosen some other provider. My bad, i chose godaddy.

Anyone who had similar issue got it resolved? Is there anything i can do? Can i take legal action against godaddy? Would that even work? Any suggestions are welcome.

Thx,

I purchased a domain for 10 years from godaddy. 2 hours later, they send me an email saying its been cancelled and I need to pay again if I want it re-activated ! I didn't cancel anything - I didn't even leave the computer I was on. Their so called "help desk" were a joke and just kept saying THEY would be charged to re-activate it ! But I paid £63 and got nothing - I will never ever use these people again. They are nothing more than thieves. How can they charge me for a service they didn't give me ? I asked to speak to the helpdesks supervisor but he was no better and refused to do anything to assist.

Godaddy's calendar tool is inaccurate, and has caused problems for scheduling client meetings. It is advisable not to use this tool, moreover because Godaddy tech support is also inadequate. Calls to tech support time out without speaking to anybody, and chat lines are similarly blocked. Meanwhile, Godaddy must spend a monumental amount of money on marketing, given the amount of spam with which they inundate customers' mailboxes. If they were to focus more on level of service, perhaps they would not have to resort to spamming existing clients to get them to purchase new gimmicks instead of getting the service that they have already paid for.