Complaint Rating:

Company information:
GMAC
California
United States

GMAC MORTGAGE SUCKS!!! I had heard on the news and also in the news paper that GMAC was going to work with their customers to assist with their mortgage problems. THAT HAS NOT BEEN THE CASE. THEY HAVE LIED TO THE MEDIA !! They are no help at all. The first time I called, I got to their Loss Mitigation department, after going through 5 different people. I explained to this one individual in the Loss Mitigation department that my rate was going to adjust upward and that I would not be able to make payment. She took all of my personal information and said I was accepted as one to be helped. GMAC sent me a packet of paperwork for which I completed and sent back. I called to follow up with them and this time I got a person at GMAC by the name of Mark in the Loss Mitigation Dept who said I had been denied for help. How could that be when they didn't even receive my information. I was denied two weeks before they even received my information. I asked if their department received my information and whether it will be reviewed. He could not tell me whether my information had been received. All he could tell me was that I was denied. I told him that they were forcing people to walk away from their homes with their lack of concern. He told me that since I have continued to make my payments on time, they could not do anything for me. I told him that I did not want to get to where I was missing my payments but that was likely to happen. He then said that if I miss payments, I would automatically be denied. So since I haven't missed any payments, they won't help me; if I do miss payments, they won't help me. What kind of crap is this? GMAC proclaims that they are the leader in helping people with their mortgage problems but THAT IS A LIE. I plan to report them to KRON news and to ACORN - a national housing advocacy group. GMAC should not lie to the media and say that they are in the forefront to help people. They are only giving people the run around. Why is our government stepping in and helping these financial institutions. They should be helping us consumers stay in our homes. They get the money and give us the shaft. We should all band together and walk from our GMAC loans, if they continue to be play these game.