Complaint Rating:

My Dad died on may 1st, he owned a Cadillac deville on a lease program. At the time of his death the car was at the dealership being fixed. a $500 deductible needed to be paid at the time.

At his death the Cadillac lease was paid off by the credit life policy. (lease ends july 2008) over a $6000 value. We called to try and get the car from the dealer and couldn't. They said the estate rep needed to be appointed before they could talk to us.

The estate was in probate, so we couldn't do anything for 1 month when my brother received the appointment. With 5 brothers and sisters it took awhile to get done. They all live throughout the U.S.

On june 11 GMAC sold the car on us at auction (giving us 11 days to solve the matter?). They insurance company paid them the full payment of the the remaining lease. that means, they got all there money and the car a year early.

GMAC refused to talk to before june 1st and then said the sent a letter informing us they were selling it. We never received the letter.

Without spending lots a money on attorney fees. We have no chance of receiving anything. They wouldn't let us collect the insurance money, trade the car in, or even transfer the car to anyone other that the estate rep. If I wanted the car I would had to pay $513 fee to get it.

Needless to say GMAC sold the car and my Dad's estate lost $6000 because GMAC wouldn't help us.

Just another example of how bankers, insurance companies and Big corporations screwing the the common man. I will never buy a GM car again!