Menu
Globe Telecom
Globe Telecom Customer Service Phone, Email, Contacts

Globe Telecom
reviews & complaints

www.globe.com.ph
www.globe.com.ph

Learn how the rating is calculated

1.2 621 Reviews

Globe Telecom Complaints Summary

35 Resolved
586 Unresolved
Our verdict: If considering services from Globe Telecom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Globe Telecom has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Globe Telecom. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Globe Telecom reviews & complaints 621

Sort by:

Newest Globe Telecom reviews & complaints

ComplaintsBoard
R
6:42 pm EDT

Globe Telecom prepaid load call text and internet

I would like to raise a complaint regarding the preload gosakto, last night I followed the instructions which was specified as such in the card and it was okay but when I checked it this morning and tried to it to my surprise the remaining balance was 3 pesos and I load 100p pesos I never use the phone not until this morning very much appreciated if you take some actions regarding this matter. Thanks

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
K
3:58 am EDT

Globe Telecom automatic load deduction

This happened on 9/15/2015 . I loaded up on 9/11/2015 with pre-paid load worth 500 on my number ([protected]) and on 9/15/2015 I was deducted with 300+ worth of load out of no where. I didn't call anyone. Called globe service for my concern and told me to wait till the issue was investigated. My load is now 43 pesos. globe telecom continuously deducts my account without any reason and the service department can't even give me immediate action. what kind of service does globe telecom have poor service and poor turn around time for complaints.

I am expecting globe telecom to return all those unnecessary charges and fix issues ASAP

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
F
10:41 am EDT

Globe Telecom customer representative

We reside in usa, these representatives are calling us to sell products even at 2 am! They call multiple times a day anytime, they dont care if we are sleeping! The worst is most of them after we signed up are asking for money for fare or to buy their snack, one representative specifically asked for money to buy kfc! Never heard of these kind of people but only from the phillipines! You are a disgrace to the race. You people need to get lesson on ethics!

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
F
6:18 pm EDT

Globe Telecom unstable and slow internet connection

I'm an online tutor and because of the very slow internet connection (.15 to.20 download speed, and .06 to .10 upload speed), I had to cancel my classes last night, August 25, 2015. This incident has really cost me a lot--penalties, score, and rating. I called 5 times last night and according to the last agent that I talked to, I have to WAIT FOR 3 BUSINESS DAYS for the feedback. I'm supposed to be earning not losing money.

This is not the first time that it happened, this is a recurring issue which started on the first month of my subscription.For instance, last Monday, August 24, 2015 I had no internet connection.

I just really want to receive a better service since that's what I'm paying for.

Read full review of Globe Telecom
View 0 more photos
Hide full review
ComplaintsBoard
A
11:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom no connection

no internet connection for almost a month though we paid all our dues. We would like to request for a refund unless they will fix the issue as soon as possible. We keep on calling to follow up the problem but they're not doing anything. They just keep sending us the message like this, kindly see attached photo.

Read full review of Globe Telecom
View 0 more photos
Hide full review
ComplaintsBoard
E
3:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom reconnection of my postpaid line

hi, my line was cut aug. 5, 2015. I have not received billing statement until somebody from globe told me that it was temporarily cut and i should pay the said amount. unfortunatle, i was sick then and just recover aug. 9, 2015. the following day, aug. 10, 2015 i rushed to globe center sm san lazaro and paid 2, 635.00. I asked the cashier when can my line be back and she told me to just put off my pone for about 30 - 1 hour and after that meron na. I did that. here's the sequence of events
Aug. 11, 2015 - i called the customer service and she told me that they will process the request and i have to wait for 2 - 3 hours. 4 hours passed
but i donot still have the outgoing call.. I called back again the customer service to complaint and was told again to wait for another
24 hours. I was very irritated because of the promises. i called 4592170 beacuse somebody from globe told me to call this number as soon as i pay my balance so i did. Just thhe same, they told me to wait until tomorrow for the reconneciomn
Aug. 12, 2015 - i was so irritated i called globe customer service . She said the problem will be escallated to management for the reason i don't understand. Wait again for another 24 hours. she told me that she will update me but to no avail.
Aug. 13, 2015 - i called again customer service and was told that my problem is not escallated yet. so i sill have to wait for another 24 hours, The personnel i have been talking were all sorry for the word " irresponsable" Tanga! i have not used my pone since aug. 6. i donot know where to still call to solve my problem. ! hope to hear from you soon.

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
I
5:04 am EDT

Globe Telecom customer service level

My move request is still pending after almost a month, affecting my work and personal life. If you try to cancel or close the account, they will give you the contract default penalty fee, even though it's their fault in the first place. So one can't transfer to another provider. Globe verified that the area was serviceable, yet after transferring to my new location, service was not moved, until now. Talked to a lot of people already from their so-called customer service (I don't know who they are servicing, because I'm a customer yet I don't receive proper attention and respect from them). Talked to 4 or supervisors, 2 Managers and uncountable number of reps. My request was escalated 6 or 7 times, call back promises were never fulfilled, and if you wait for a manager to take a look at your issue, it will take you at least 2 - 3 hours.

Globe customer service also likes to put you on-hold for hours then will just dropped the call if you wait. I'm currently on the line for 3 and 32 minutes now, still no manager. I'm guessing they will just dropped the call again.

I do hope that Globe would get worthy BPO's to handle their customer service department. The ones they have right now are a joke to the industry. I could easily say that these people lack the training, courtesy and professionalism to be taking calls from customers that provide their salaries.

This type of company should be reprimanded by the National Telecommunications Board or Agency, so they will take their customer service level seriously.

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
K
4:40 am EST

Globe Telecom unsolicited promo phone calls

I received about literally a dozen unsolicited promo phone calls from Globe Sales today. This has been going on for a long time, but today was the worst. They also call at awkward hours, before 8am, and past 10pm.

I keep getting unsolicited telemarketing calls from Globe, saying I'm qualified for some overpriced plan for some cheap tablet. Once, I asked if they'd know where to send it to, and the agent recited my full address. How do they even know this? I'm on prepaid!

This has been going on for a long time, and OVER AND OVER, I ask them to stop calling me, repeatedly asking to remove me from call lists. Each time, the agent would suddenly just wrap up the call and hang up, or simply hang up. I have repeatedly asked to speak to a manager, but apparently THERE ARE NEVER ANY MANAGERS AROUND.

I've taken my complaints to Globe phone customer service (nothing happened), Globe Facebook (they deleted my messages), and Twitter (I'm getting the runaround).

(Also, I should add that I hate their spam text messages. I keep texting "STOP" to the four-digit number indicated, BUT IT NEVER STOPS.)

Attached is the list of the numbers that I received promo calls from, just for today. Notice the similar first seven digits.

Read full review of Globe Telecom and 2 comments
View 0 more photos
Hide full review
2 comments
Add a comment
G
G
Gilgamesh Freelancer
, US
Jun 15, 2016 2:05 am EDT

Thanks for listing the numbers! I almost got duped (almost, that I gave my recent address and some minor personal details) but the thing is I almost gave personal GOVERNMENT ISSUED IDENTIFICATION NUMBERS.
Take note, with agents calling for marketing, they dont need too much personal information. They just need the address on where to deliver and how you can pay.
Anyways, I've barred the number (since its a 0917-870-xxxx number) :) Hopefully, not another one will call again.
Kung gusto natin gumastos ng pera gagawa tayo ng paraan, wag sana nila tayo pilitin. :D

H
H
hobilizt
, PH
Jul 02, 2015 12:15 am EDT

Yes bank and telecommunication does that to me also. They are ruled by greed and are very arrogant.
The phone are for communication and important calls which they should understand but, there understanding are limited.(as expected for giant money maker.)
You can try to complain on our government but they are ill-equip. so, that leave it up to you.
FOR mobile it's easy to handle this annoying call.
You can try to barred all the not listed contacts and activate your automatic reply.
for instance, let them first response thru text for unknown numbers

ComplaintsBoard
P
6:27 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom I am getting nowhere

I subscribed for a postpaid plan in globe ayala last January 21, 2015 for Php2499. after 8 days Ithe unit got busted and they will never replace it. the LCD of my Samsung S5 got replaced. after 2 days (January 30) I got my unit. 4days after being repared I then encountered the same trouble still the provider would not even replace my phone. I then found out from theie repair company that the phone's mother board was the one that was defective.This phone that I was using now was opened 2 times by their partner repair company (Junrex Samsung Ayala). third bad experience is that they even called me for billing yesterday for my bill which for PHP5200 and they will disconnect my service if i havent settled the account in 7 days. I mean, iI paid for the initial amount of $2500 and the CS rep said that this is because my billing cut off was the 23rd so they are billing me the full amount the 23rd. I could no longer take the hassle so I am knocking into your doors for complaint againts this very abusive company. I have been a subscriber for less than 2 months and I am having this trouble. this has been affecting my job and my budget. Also they are giving away my contact info to a lot of companies that i dont have any access to. i mean this is a violation of my privacy. I hope you can help me cause i have been hoping for quite sometime for someone yo help me. all i get are promises from their CS and I am growing tired of them.

This is the complain that I filed for NTC and the same complain that I posted online for consumer sites. I AM HOPING THAT I GET NECESSARY HELP THIS TIME.

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
R
6:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom missing load

Hi. I want to complain regarding my prepaid load. My number is [protected]. I loaded my sim last Wednesday (February 18, 2015) 150 pesos and I registered to GOUNLI50 and I got the confirmation that I was already registered to the said promo. The following day I checked my remaining balance cause I was supposed to share-a-load with a friend. So I was expecting that my remaining balance was 100 pesos. But when I received the balance inquiry from globe my remaining load was only 25 pesos.

I decided to find the customer care hotline and found this number [protected] and texted it right away about my problem. I told them I want to get my money/load back. The number replied immediately stating that they will forward the concern immediately to the executive escalations and that a team should be in touch with me as soon as possible, they even said worst case tomorrow (Friday). Friday came and Globe still hasn't contacted me yet. So i texted the number again. But then again, the number replied that Globe will be in touch as soon as they have completed the investigation with my mobile number.

Today, I texted the number again, i was complaining about my prepaid load and I had another problem. I can't send messages to other networks even though I am still registered to GOUNLI50 which has unlimited texts to all networks.

I want to know what is happening, and I want an answer now. This has been my sim card for 6 years and I have not experienced anything like this before

Read full review of Globe Telecom and 1 comment
Hide full review
1 comment
Add a comment
G
G
Grace Go-Ventulan
, PH
Feb 01, 2010 10:49 pm EST

My landline # is [protected]. Would like to report that the said # has no dial tone as of the moment. Need assistance for line checking/repair ASAP. Thank you.

ComplaintsBoard
J
8:54 pm EST

Globe Telecom elective browsing

When i got back from my vacation, i started to work again when i noticed that www.amazon.com is slow. I didn't mind this at first because i thought the website itself is having an issue, but after 3 hours the website is still slow, so i decided to chat to amazon and they said that there is nothing wrong with the website. I went into a friend's house to check if they are having the same problem and they dont. i called the technical support number of globe and they gave me a reference number and told me to wait for 3 days for this issue to be fixed and its been 4 days now and no feedback from them. i kept on ringing them from time to time but they always gave me this PROTOCOL thing to follow which is very annoying because i affects my job, and if the problem is not resolved within 1 week i might lose my job as well. does anyone know where i can file a normal complaint for globe? i hope someone can help me out, because i did not apply for DSL connection for pleasure, i applied for it because i need it for work

Read full review of Globe Telecom and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
J
J
Joe-Helper
, PH
Mar 15, 2015 9:29 pm EDT

Check your allocated bandwidth in your subscription. Its best-efforts. If you are exceeding the up/down traffic, the telco has the right to enforce policy to deliver "best-effort" it will be same for any other website. Then if its not really DSL like WiMax or LTE, you may have a different problem. Then if there is a capacity congestion in Bacolod, that could also be a problem. Good Luck with it. Hope you get your service back on.

ComplaintsBoard
J
2:10 pm EST

Globe Telecom postpaid plans

I've been a globe subscriber since 2012. During that time i'm in group plan for 1499 and added 1 single line last 2013. But last year i decided to seperate my accounts for group plans. Since then the problem start group plan has been separated and 2 numbers are been disconnected however the only line left on the group plan keep consuming data and keep charging me for fee which is still in group plan. And the other additional line acvount is worst since account was been separated last july 2014 we found out recently that the line was connected to a different account holder and account number. And befire we try to use the wrong account number to pay our bills without knowing that itis the wrong account cause it was been provided by the system generated *143# si we are comfirtably that it is the right account and when the line suddenly disconnected last august, i called their hotline but the last consultant didnt gave me the reason why it was disconnected. Until i spoke to jp consultants name and foundiut that there is somethings wrong with the account and after that we went to globe store and show the text messages the lady from globe said that we have differentacvount number and the account number that wa been register to *143# is incorrect. Since july our payment are updated however it was been deposit to incorrect account they advc us ti submit a sample receipt but we dont have it anymore and try to explain it to them but instead of help they trying to accuse us that we really not paying our bills, now that line is disconnected and according to last cinsultant when we tried to call the hotline yesterday it is already been cancelled and nothing can do on that account, to think that it's not our fault if they provide us wrong account and they want us to pay the 8000 reflected on the correct account cause we dont have anymore the copy of our receipt.

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
E
4:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom globe complaint

Good day,

I just want to give a feedback and a formal complaint report regarding my globe post paid application.
My application was submitted thru online for about two months now.
I have submitted and complied with the necessary requirements in availing a postpaid plan.
I need to call the hotline several times, and I mean "several times" just to follow up on the status of my application.
It's almost 2 MONTHS that if I did not call the hotline I would not know the status of application, it has been approved but there is no unit available as per hotline's advised.
I was not asked what do I want to do, I was not told on how long is the waiting time, even if you see my call records of follow up it would reflect that it seems I keep on following up because no feedback was given to me.
I patiently waited several weeks but there is still no handset delivery, it's as if globe has no interest of sending me one nor care about my application.
I thought of applying online because I believed the process would be faster but I was so WRONG.
I again called and when I said I think it would be better of I applied through store and one of those representative I've talked to says that 'yes sir it is better, pwede naman sa store nalang kayo mag apply', what an answer, it's as if the representative just don't want to assist me anymore, no empathy at all nor an attempt to help me resolved the issue of having the handset be changed so it could be delivered to me.
To cut it short, I have spent most of the time calling your globe hotline, be transferred to all the "correct department", talking to the 'right people' but there's seems to be NONE, until now, no feedback, no update.
I can't even apply through your store because they said that my online application should be cancelled first before I can apply and that I have to wait for 3 days for it to be done, and another 7 days for the another approval through store which I doubt would happened since it was also the processing time I read online but never happened and took me at least 2 long Months.
I am writing this letter to let you know from a customer's point of view that i just feel so devastated that I had to spend time calling and do all the follow ups when all I am asking as a customer is a feedback on the status of my application, on when it will be delivered or if it will ever be delivered and so once and for all i am hoping that i will have an answer on my application.
thank you very much.

Eduard Jo S. Layug
[protected]

Ref. #: [protected]

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
N
11:34 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom billing

Hi, we have postpaid plan and we have been charge for the past three months of local data charges of which we didnt use. We complained it last month in Robinsons Manila branch that we were charged for local data charges for 2months but we didnt use them, not only that the report didnt have any results but we were still charged for another use of local data. My brother reported it again and asked what these charges were for, your representatives didnt know it either and said that the charges cannot be refunded because it is beyond the contestability period. But please take into consideration that we reported it before the contestability period, its just that no results happened which was dependent on your part.

This is what i messaged to globe facebook and their contact us page on their website

Read full review of Globe Telecom and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
C
C
customer7777
, US
May 04, 2016 11:28 pm EDT

as i have problems using adsl from globe i have requested refund/billing adjustment. According to the after sales departement customer must wait 2 billing periods before the billing adjustment will be implemented. I do not agree with this, Globe should implement a faster billing adjustment so that customers do not have to wait so long...

F
F
fluffycake
, PH
Sep 09, 2015 5:49 am EDT

I am very dissatisfied about GLOBE. My contract period only until the end of June 2015. First, when my handset was given to me, I activated it when I got home as per the agent's instruction (June 30, 2013). Then after the billing period which was assigned to me (1st-30th of the month), a bill arrived and Globe charged me 1-month equivalent of my plan because of the account activation even though it's just 1 day or 1 hour before the midnight of July 1! When in fact, I did not choose that billing period and no one advised me regarding their damn pro-rated rule! Second, my plan was only until June 30, 2015 but they keep on charging me even though I no longer used my phone since July. GLOBE TELECOM IS A COMPLETE CRAP! Now, I sent them an e-mail and they are requesting for termination explanation, hindi pa ba sapat na walang kwenta ang services nyo?! You're only after the money you're collecting from your subscribers!

G
G
Goreou
, PH
Jan 24, 2015 9:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Any info regarding this complaint? I'm having the same problem since December and January Globe Billing.

S
S
Sheepz
, PH
Jan 13, 2015 7:21 am EST

globe = bad service. we had 1 week of no internet and voice. we reported it hoping to get a fair rebate. for 1 week of no service we only had 60 pesos rebate.

D
D
Darrel Albert
Queensland, AU
Jan 20, 2024 9:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Sheepz

We owned heavenly Palms in Estaca Compostela, in 2017 the accident on the main street where a person died caused the Barangay to refuse to let Globe re-install their lines as Globe refused to pay the deceased family, we were without service for more than 12 months but Globe kept promising to fix it and kept sending us sending us accounts which we refused to pay as we had no service, we went to their Liloan office several times to discuss it, we spoke to Staff, Supervisors, Managers etc and each time they said it was resolved as we paid and agreed amount to close the account, We kept getting accounts from them and we kept going back to them, they kept saying the account was closed and we will no longer get notices from them. My wife and I had to sell the resort due to the fact we had no internet service and we moved back to Australia, today January2024 my wife got an email saying she owes some 7048.02 peso for unpaid account, this is some 6 years later since we closed the account and sold the resort, Globe is a corrupt, lying, cheating and incompetent company, untrained staff who do not communicate with each other about customers complaints, sit on their bloody I-phones and wastes customers time, please everyone, CHANGE TO SMART

J
J
jasmin barnachea
, US
Nov 20, 2014 8:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

bakit yung billing account ko hnd k mabuksan, eh ngyon klng gustong bukasan para i print k, bkt may passwird cya.

ComplaintsBoard
J
12:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom fraud

Someone from the Globe office opened a phone line under my name in 2011 and was disconnected in 2013. There was a balance of Php7000 and they want me to pay before i can get my loyalty rewards. The billing address of the 3rd line is not even associated with me in any way and nowhere near my own address but was activated successfully. I also never received any billing notice for this line which is highly unusual as I received a billing notice for two other lines that are in my name. This just means someone from their company accessed my information and used it to create a 3rd line. I escalated this with them and will want to sue them for letting this happen.

Read full review of Globe Telecom and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
L
L
LeyJ
San Jose Del Monte, PH
Dec 19, 2022 2:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

I applied for plan renewal through the Globe website last December 7, 2022, under Reference No. GLE-[protected]. I availed GPlan 1499 with device Samsung Galaxy Ultra s22 which, as indicated in the Globe website, comes with a freebies of Samsung Galaxy Tab and voucher worth up to 50% off in Samsung e-store. The Tab A8 was a major consideration in my decision to upgrade my plan from Plan 999 to GPlan 1499. Globe sent me an email the same day confirming that my order - Samsung Ultra S22 with freebies of Samsung Tab A8 and 50% voucher- is being processed. The Samsung Ultra S22 was delivered on Friday, December 9, 2022 but the freebies that should come with it - the Tab A8 and the voucher - were not delivered. I called 211 but I cannot talk to a customer service agent. The nearest Globe store advised me to resolve the issue online. I sent several messages to the Globe Messenger account to no avail. I was given the reference number [protected] for my complaint but since December 14, 2022, no agent has contacted me in spite of several inquiries as to the status of complaint. I need to talk to somebody from Globe to resolve the issue. Globe’s FB messenger is just a chatbot and is exasperating to deal with.

G
G
garry88
, PH
Apr 14, 2015 2:19 am EDT

I have a reliable source on my neighbors that mr junrey siton is using a fake and fraudulent transactions on globe postpaid plan in globe telecom his aglobe account number is [protected] with a mobile number [protected], , , he is residing at near kabayuan 2 inayawan laray san roque talisay city cebu 6045, , , last yera he is involved in fraudulent airlines ticket,

ComplaintsBoard
L
7:20 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom postpaid activation

I am so disappointed on how Globe handles new customers. I applied for a postpaid plan and got the gadget and the sim on the same day which I thought was exceptional service. I was told to wait for 24 hours for my service to be activated. I was under the impression they would take care of everything and I just have to wait. I work for a telco based in NZ and I know how the processes are for activation/new connection. I'm just surprised their SLA is 24hrs while in NZ, we just say within 4 hrs. Anyway, no activation was made for 2 days. When I called their hotline, they told me my name was not showing up on their system. No record of my application or even a confirmation that I paid for the cashout for the phone and the 1 month advance for the plan. This is so frusrating.

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
8:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom missing load

Hello, please check whats happening with my prepaid phone no. xxxxxxx. two times already that I loaded PHP150 this week. there were txt messages that i received informing me that they were credited already but when id register for Superunli150. it says i have no c load. The latest one happened just t PM. I couldnt even access balance inquiry for the same reason i dont have enough load. what is this, can someone steal a subscribers load?

Read full review of Globe Telecom and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
F
F
Fides Bravo
, US
Aug 29, 2015 3:10 am EDT

I do agree with the complain. Please check why is this happening. It is very unfair to your subscribers.

M
M
mackhalid22
, PH
Nov 12, 2014 6:20 pm EST

Hello, gusto ko lang mag complain tungkol sa nawawala Kong load..Hindi lang isang beses nababawasan ang load ko, maraming beses na..nakakadismaya..may corrupt na na sa gobyerno, may corruption din bang nag aga nap dito?

ComplaintsBoard
R
6:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom poor customer service

I contact globe customer service to change my internet service from 700mb to 1.5GB of data browsing per month. I was promised that it will take effect the next 30-day cycle. After a new cycle started my outgoing service was deactivated due to my unbilled charges that was already exceeded to my credit limit. It was exceeded because of my data services. I checked my data usage and I'm 100% sure that I haven't used up all my 1.5GB of data. So I contact globe again to asked why. They told me the process was cancelled because of the system(that means i am still on the 700MB plan) and I have to request again and it will start next month and then I asked what will happen for this current month and she said "ganun parin po, hindi na po namin ma change yun kasi ang system ang nag cancel". So thats it? I still have to pay the regular browsing charges wherein it's their systems fault and NOT mine and they sounded like it was my fault. They always leave a promise but wala namang nangyayari.

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Globe Telecom poor internet service & customer service

And so, my suffering continuous in the hands of Globe's very bad Internet service. On and off. On and off. Like Christmas lights.

The last time I made a complaint was Friday, 12 Sept. 2014. I mentioned the name of the rep that I was complaining about but they still managed to ask me the name. No reading comprehension? Maybe they wanted the full name.

About an hour after I called 211, I got Internet service for about an hour or two only and it went dead again. Wasn't able to call 211 again as I need to go to sleep for my night shift work.

The following day, I called 211 again and was able to speak to Kai and got a ticket number. It was scheduled on Monday so I asked if it can be done the same day as I haven't had a decent Internet service for 2 weeks now, and it's a weekend. He said he'll put in a note but... he reassured me that it will be fixed on or before Monday. So, back to where we were.

Meanwhile, I kept on getting messages from Globe for the previous complaint, last of which was Sunday morning, assuring me that they working on it, apologizes, and never heard from them until I sent another message on Monday, around 12 noon.

I waited and waited, and no technician came or even called. I sent another message ASKING their tech guys not to call or show up as my waiting time for the day is over. It's my sleeping time and will be busy preparing for work when I wake up.

Yesterday, a certain Joy called me and asked if the service is back. I said yes, but for sure, it will be out again in a few hours. She asked if she could close the trouble ticket. I said no because the issue is intermittent and asked if we could keep it open for another 2 or 3 days. She agreed. Later, the service is out again.

Then their tech guy called me a couple of times around 7PM, the time where I'm busy preparing for work! Since I had a few minutes to spare, I called 211 only to find out that THE TROUBLE TICKET WAS CLOSED BECAUSE NOBODY WAS ANSWERING THE TECH GUY'S CALL!

Read full review of Globe Telecom
Hide full review
ComplaintsBoard
Y
11:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Globe Telecom impossible charges

I got to read my latest billing statement this July 2013 and found that I have 2, 205+ mins of web/internet charges amounting to 600+ pesos. I did not use my mobile internet as the phone is used for calling and texting. I complained the same issue last month and had the data mobile closed through Globe hotline. They had my previous bill adjusted and this time, they claimed that the internet charges were valid. How can I have internet. Hanged if I already had it closed? Why are they not adjusting my bill now? Damn Globe! They want our money with their very poor service! Now, my Globe operator (Shane) kept me on hold for more than 40 minutes and I already told her that I would like to speak to their supervisor because she could not resolve my issue... She is a neophyte.

Read full review of Globe Telecom
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Globe Telecom In-depth Review

Company Overview: Globe Telecom is a leading telecommunications company in the Philippines, offering a wide range of services to both residential and business customers. With a strong presence in the market, Globe Telecom has established itself as a reliable and innovative provider in the industry.

Services Offered: Globe Telecom offers a comprehensive range of services, including mobile, broadband, and landline services. They provide various mobile plans and packages to cater to different needs and budgets. Additionally, they offer internet and data services, as well as digital solutions for businesses.

Network Coverage: Globe Telecom boasts an extensive network coverage across the Philippines, ensuring that customers can stay connected wherever they go. Their network infrastructure is constantly being upgraded and expanded to provide better coverage and faster speeds.

Customer Service: Globe Telecom is committed to delivering excellent customer service. Their dedicated support team is readily available to assist customers with any inquiries or concerns. They offer multiple channels for customer support, including phone, email, and live chat, ensuring that customers can easily reach out for assistance.

Pricing and Plans: Globe Telecom offers competitive pricing and a variety of plans to suit different needs. They provide flexible options for both prepaid and postpaid customers, allowing them to choose the plan that best fits their usage and budget. Additionally, they frequently introduce promotions and discounts to provide added value to their customers.

Technology and Innovation: Globe Telecom is at the forefront of technology and innovation in the telecommunications industry. They continuously invest in upgrading their network infrastructure and adopting the latest technologies to provide faster and more reliable services. They also collaborate with industry partners to introduce innovative solutions and enhance the customer experience.

Reliability and Performance: Globe Telecom is known for its reliable network and consistent performance. They prioritize network stability and invest in advanced technologies to ensure that customers experience minimal disruptions and enjoy fast and seamless connectivity. Their commitment to delivering reliable services sets them apart from other providers in the market.

Additional Features and Benefits: In addition to their core services, Globe Telecom offers various additional features and benefits to enhance the customer experience. These include value-added services such as entertainment content, rewards programs, and exclusive partnerships with popular brands. They strive to provide a holistic experience to their customers beyond just basic telecommunications services.

User Experience: Customers generally have a positive user experience with Globe Telecom. The user-friendly interfaces of their mobile and online platforms make it easy for customers to manage their accounts, check usage, and avail of additional services. The overall user experience is smooth and hassle-free.

Overall Rating and Conclusion: Globe Telecom is a highly recommended telecommunications provider in the Philippines. With their wide range of services, extensive network coverage, reliable performance, and commitment to customer satisfaction, they consistently deliver value to their customers. Whether you are a residential or business customer, Globe Telecom is a reliable choice for all your telecommunications needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Globe Telecom customer service

Phone numbers

+63 277 301 000 More phone numbers

Website

www.globe.com.ph

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Globe Telecom?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Globe Telecom Customer Service. Initial Globe Telecom complaints should be directed to their team directly. You can find contact details for Globe Telecom above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Globe Telecom. Discuss the issues you have had with Globe Telecom and work with their customer service team to find a resolution.