Globe Telecom
reviews and complaints

This happened a few weeks ago.

I'm subscribed to Plan 1299, yet the net speed is around 35 kbps as the maximum at the moment. A minimum of a hundred kbps can do, instead of 256, but 35 and below is too much. The month isn't at its near end yet for the service to give us a maximum of only 35 kbps.

It's difficult to download with the speed, as well as doing multiple researches for school purposes.

I need the issue fixed (please, as soon as you possibly can), because it has been a hindrance to my studies and to my family's daily browsing. (I wouldn't come here complaining if they'd just leave the net alone with me, really sorry)

Poblacion, Prosperidad, Agusan del Sur
Purok-27, Sulapas Residence
Number: [protected]

I hope you get to read this, and would willingly help us out.

I am currently registered to go sakto unli surfing and still I have very low data connection. It does not refresh at 12:01am and I have to add another 50 pesos just to use my data again. I am just concerned because I paid almost seven hundred pesos just to use my data again. I already submitted a complaint on you r facebook page but still nothings change. Please fix this immediately I need my data.

My name is Mikhail Salinas and I'm an existing Globe Postpaid Plan subscriber. 3 weeks ago (Jan. 16), I ordered 1 unit of Google Chromecast 2 through Globe's online sales website for delivery to my home address (to be received by Rufina Salinas) and my credit card has already been charged by this purchase. I thought the reasonable delivery time is within 3-5 days but until now, I haven’t received the unit yet and haven’t heard of the order since then.

I already made more than 5 calls through Globe's hotline and talked with Mobile, Broadband and Sales Department but they’re all saying that they don’t have an access and keeps on referring me to another department. I already sent an e-mail at least 9 times and sent 11 messages through FB chat but I’ve never received any response. I also went to 2 different Globe stores and still wasn’t able to receive any update yet. They just keep on telling me that they escalated my concern and I should wait for someone to call me within the next 24 to 48 hours but no one did even after a week.

Masyado kayong garapal..ang inaplayan ko 1299 10mbps according sa sinabi ng nag install sakin at ganun din sa nabasa ko sa website nio pero d nagtagal ung 10mbps naging 1mbps nalang...hindi makatarungan yang ginagawa nio nagbabayad kami ng tama ganyan ang binibigay niyong serbisyo..what the #### kurakot kau.! ### ibigay nio ung tamang binabayaran namin!

Anu bang nangyayari sa ino globobo at palagi nlng lag ung net ko ganito n ba ung service nyu? kahit mb na nga lng mahina pa... noon may pa unli2 pa kau pero may capping at mahina parin... hanggang ngaun pati rn ba sa consumable na mb mahina pa rin? nka ka perwesyu sa nilalaro kong online games... anu ba pinag gagawa nyu at parang panay putol2 ung signal connection?
thank you for your kind and consideration..

Im writing this complain letter to let you guys know of what happened and is happening to us. We've have been using your service for 5 long years and this I think is the worst.

We are under plan 1599 and the package includes unlimited call to Globe and TM numbers. This all started January 12. We were trying to call a Globe number when the voice prompt started saying that we are restricted from doing so. Thinking that it'll be resolved by itself after few days, we ignored. Come January 14, we started experiencing flactuating internet connection which later on totally disappeared. Thinking again that it will be resolved by itself, we ignored.

January 16, Monday. With a calm manner, I called your hotline. Your CSR told me that she made report already and a technician will visit and see the site to see what's wrong. Come January 17, a follow up call was made. It was Rico who took my call and said that the case is still open and just wait for the technician to visit us. He gave me an assurance of sending me message that'll serve as your notification if your technicians will push thru or not.

Expecting, my mother cancelled all her transactions that day and waited -all day. Take note. ALL DAY. No technicians showed up, no notification, no UPDATE. And whats worst? Still, no dial tone and no internet connection still.

January 18, Wednesday. Again. A ff up call was made and this time, it was Ligaya who took my concern. This made me furious. She told me that the case was closed because it was already visited and has been solved by your ####in technicians. Why would you close a case without making sure everything's ok? Ok course, I got mad. Ms. Ligaya even taught me how to do basic troubleshooting. (Unplug-plug. Restart etc) I wasn't home that time so I didn't do the basic troubleshooting she was telling me. But what I'm sure is that - Our internet is still down and we still dont have the fckng line.

So I asked Ms. Ligaya to make another report. She gave me another job order number. ([protected]). Again, we were told to wait for you GOOD technicians. A call/text from them will be sent as instructed to me to let us know if they can make it the next day.

I let the next day pass. We waited. Again, nobody came.

Thursday night, I called to talk to one of your supervisors. One of your CSRs gave me another job order nmber (Qyf17010003334). Again, i waited for more than an hour for your supervisor on duty to take my concern - no one took the line. That's past 1am Friday when I finally decided to call it a day. I have work the next day in Ayala at 8am. I live in Antipolo and past 1am, your INCONSIDERATE CSR AND SUPERVISOR didnt take my call.

Friday morning, I called. Gave the control nmber again and this time, it was Jel, not the supervisor, talked to me. Again, same words were told-the technicians will visit you today, blah blah blah. Jel, your CSR even assured me that the issue will done the same day and he gave this false assurance that the technicians will visit that day. Came saturday, - NO TECHNICIANS. Sunday, being furious, I called again and same words were told. The same thing happened Monday.

Tuesday, I would like to commend Alex for giving me updates from time to time to see if your technicians made it to our house.

Last night, bein desparate enough to know what's the progress, i tweeted your customer care and this was the message I got this morning. --- Hi there, Angela. As checked, the case was already closed. Please be advised that a follow-up has been raised for your concern. Kindly keep your lines open for updates regarding the schedule. Thank you.

You are wasting our time. My time. Please do something on this. We have paid our last month's bill just the other day -in full payment, cold cash. And this is what we get. Do something on this. We don't deserve this.

This afternoon, my mother did a follow up on this case and she asked for the name of the technician who was assigned on this case. One of ur CSRs - Jordan Tuazon told her that the technician's surname is Hornilla.

Here is the reference number for the complain my mother had against this technician Hornilla -- ATW17010000801

RRR17010003965 -here's the last reference number we'll have. Believe me, i'll have this line terminated if there's no action done until tomorrow.

We are applied for the plan 1299 which according to them it's 10 mbps plus 100 gb monthly allowance, me and the globe agent himself agreed that it is dsl plan not lte or whatsoever, but they installed to us an lte which my relatives didn't know the distinction between a dsl or an lte, me either. since we have been installed an internet, we have only receive a few amount of data we "never" experienced to have 10 mbps or atleast 9 mbps it's always 0. something mbps. attached here are the tests I conducted via speedtest.net

We are located here at general mariano alvarez, cavite in barangay severino delas alas

Globe! what the #?

Your representative called me several times to convince me to upgrade my internet speed. she was very pushy while I was so tired and restless from a long day at work, so I gave in. I just wanted to sleep so I accepted the offer. I clarified whether the mentioned amount will be what's going to be billed to me every month and got a confirmation and on my next billing, ta-da! the agent was a great #ing liar! none of what she said was true.

To make things worse, just this month of january, our lines are all cut despite having paid in advance. we don't have internet connection nor dial tone and excuses made were "for security purposes on the sinulog festival and miss universe stuff". why are we still not having internet connection and dial tone to this date when the mentioned events are over? and you plan to bill us the exact same recurring amount?! what about a service credit? all you do is #ing say apologies and never ever compensate for your beyond poor service.

You are one of the many things that make this country not progress! you practice corruption by not taking responsibility and making up for your errors! you are stupid!

Please take this as my formal notice of cancellation to my subscription. I won't be paying for anything starting february 2017.

I called the Customer Service to ask for a credit against unreasonable "local charges and games subscriptions". I told the agent that I did not subscribe to anything, and that I just noticed 2 days ago that I had been deducted 5 pesos daily since the 28th of December. I needed to ask for Supervisor, since the agent can't give me any specific answer to my request. I spoke to a supervisor named PAUL ( ID #: 477590), and he was so disrespectful. He raised his voice and didn't even listen to me. I asked him to stop over talking me, and try to understand my frustration. He instead raised his voice and told me to listen to him, whilst I told him that I got his point, and that it's time for him to listen to me. He then told me that they are not robots. I didn't even tell him that he is a Robot, what I just asked is for him to listen, but he refused. I asked if there is another supervisor available, since he is not giving me a resolution, but he lied by saying that he is the only supervisor available. I needed to end the call, for I know that my concern will not be resolved by the misbehaved SUPERVISOR.

Please do some action in order to provide a better Customer Interaction and Service, review our conversation.

Also, kindly check the charges deducted to my account and provide the refund.

Globe Reference #: [protected]
Globe Reference #: [protected]
Globe Reference #: [protected]

DATE/TIME of CALL: Saturday, 21 January 2017 12:17 PM

Even after full payment they deactivated my line services then had my wife cs, call got disconnected, my wife had to call them back then another worst thing is the previous rep she spoke with, made a note that it was a drop call and that she tried to call my number multiple times but there was not even a call initiated that is why my wife had to call again. the second agent who answered my wife's call was able to assist. funny thing, it was after that call only then I received a notification that my service was deactivated. shouldn't the notification sent prior to me finding out my services were deactivated? then on fb messenger, they asked me to pay my unbilled charges, when I did get a notification I did not have any. we just went to sleep and then there goes the unbilled charges and they are asking me to pay?! I have all the screenshots and when I went back at them telling this, I was then advised that the unbilled charges are not final, that charges can only be validated once final bill is in, which is next month. but hey that was not the advice I got previously, they only changed their tone when I said I have all the documents and they are clearly liable, the tone then changed. if there is word more than "worst", that's the best word to describe them!

i have called CS hotline for re-contracting and requested a reservation for iPhone 7 plus 128GB matte black dated November 2017. Every time I call Globe hotline for follow up the CS will say, still no stock available but we replenish every 2-3 weeks..blah! blah! blah! Now, 18th January 2017, I called again for follow up and surprisingly still no available unit and I have confirmed from the CS that GLOBE prioritized new subscriber who will sign up. therefore, I, as a loyalty subscriber for 6 years is not a priority that Globe didn't value and appreciate that I have a good credit standing (paid on time at times advance payment).. this is so frustrating.. :( ! I don't even get any SMS saying that my application for re-contracting is still on-hold due to unavailable phone requested or anything will do...! just send notification!
Nonetheless, I have visited some Globe Stores apparently they have available units but it's not for re-contracting as per them re-contracting is only done through CS hotline and for pick-up to Globe Store.

Complainant: Jennifer Roman
Mobile No.: +63 [protected]
Email: jenny.[protected]@yahoo.com

Prepaid department globe telecom, philippines

Customer service is very awful, I talk to different agent about my issue and was treated badly and disrespectfully,

Call date: january 17, 2017, around 2:00 pm to 7:00 pm

1st agent is jennica (ztm01002) dead air conversation, the agent did not respond to any request of the customer while the call still online.

2nd agent trisha a.k. a. nuki (ztm03392) provided malicious cover up information, the representative informed the customer that no conversation with jennica (ztm01002) the first agent was made, also agent provided incorrect name.

3rd agent king (ztm01326) the supervisor, provided malicious cover up information, the representative informed the customer that no conversation with jennica (ztm01002) the first agent was made, disrespectful in handling the call, the said agent utter the word "hai nku!" while handling the call, provided incorrect information about customer call logs, incompetence in resolving the issue.

Please do some action in order to uplift your customer relation, review our conversation.

Worst customer service experience...

1. Today january 17, 2017 I called your 181 number twice and I was passed on to a hotline customer service representative also twice. The first one, a woman, did not entertain me well and put down the phone. I do not know the woman's name since she did not introduce herself. The second was a male representative whose name is "ron". He also disconnected me. My discontinued conversations with these undisciplined personnel of globe happened today january 17, 2017 between 2:45 to 3:10 in the afternoon.
2. My wife requested for an upgrade of our internet speed the other week. The reference number was qmp17010004292. I called yesterday and learned that it was not attended to. The person I talked to yesterday gave me another reference number pqc17010009814. And today I learned that it was still unattended again. Why is this?
4. Our account number is [protected] under maribelle dimpas miraflores, my wife. We are in davao city. Our address is 586-6 quirino avenue, davao city.

I am enrique miraflores, in behalf of my wife maribelle, we are complaining with your poor service and ill mannered personnel.

We expect that this issue will be given attention by globe management..

Thank you.

Enrique

I made a call about my loyalty program in globe on jan. 16, 2017 I spoke to jay perez employee no. 6570 (that's the info he gave me at the least) at the start of the call he was already very inconsistent with what he's been saying. aside from that, he would put me on hold for a crazy period of time. I have been patient about it until I asked to wait for the recontracting form, which took him an hour, yes i'm not exaggerating. it was an hour wait for that form alone, our whole conversation lasted for 2hrs. imagine that. within that call I already asked for a supervisor to speak with coz I don't think he's doing his job properly. he said sups name is kenneth fernandez and was in a meeting at that time. I have been calling globe and everytime I ask for a supervisor that is their usual spiel, he is on a meeting. I also worked in a telco and in a call center so I know that their will always be someone around if ever the sups are on a meeting. he mentioned that he went to that team lead and was told that he can't get out of the meeting. is that how you treat your customers globe? your meeting is more important than your loyal customers? I have been with globe since 2005. I don't deserve this kind of treatment. I don't know if you will take action on this complaint but I hope you do.

I am marivic benas with account number [protected], I have applied a globe broadband with landline last aug 5, 2016, they installed my internet and they said the telephone unit will be followed withiin a week. Its 2017 now, every month I made a call to follow up about that, everytime they will reply to me that withiin 24 hours I will get a reply, but I havent got any? Am I wasting my time to keep calling them but they didnt do any actions about that. Thats why I write to you now, maybe u can read my complain and hopefully you will do some actions to it, thanks

I would like to recommend a re training for the following cs namely khezia, jonalyn, henson, charles andrew, jun, grace.. These people I talked with since dec 16, 2016 up to jan 5, 2017, if you would like to hear all those recorded conversation, you can check all the phone records conversation to your computer system.. Until now everytime I called n follow up the status of the delivery of the lenovo a6600. Acct# [protected] with mobile #[protected].. Recontracting.. Almost a month now and the delivery still a disaster! Kindly put some action regarding this matter! I dont trust anyone from the hotline 211! They dont know how to handle a certain situation! Very very very frustrated from the tech group amd customer service! Hope n im not hoping that this will be resolve!.. Aldwin taguinota son of anecita taguinota

May reiterate my complaint to globe. I have been a loyal subscriber of yours since I started using a cell phone.
Last september 4, my friend and I left for rome then after 3 days proceeded to a cruise in greece. while on a trip (as I always do) I made sure that my
Mobile date and data roaming is off. I occasionally turn on my phone (not the data) only to check if I have an important text message although everyone is advised back home that I will be on vacation out of the country. there was an attempt to connect when I have a wifi signal courtesy of establishments where we were but I could not connect, and so I just ignored it. since I am a traveller, I make sure that my data is off everytime, and not a single moment that I try to turn it on because I am fully aware of the consequence it will bring if you use it even just for a text, the cost will be horrendous. and so, I used my other phone (huawei) for taking pictures,
While the samsung with a globeline was in my bag most of the time.
My friend even teased me how come I never post pictures and I said, "sa manila na lang" para safe.
when I returned to manila, I told my assistant to report my phone since it could not connect even at times that I had a wifi signal in the area. and so
It was reported to bjorn of robinson's ermita via telephone. after 4 days, lo and behold, I received the #billshock amounting to p71, 963.54, and now as of this writing ballooned to p78, 000 plus. I have reported this matter personally to globe moa, robinson's ermita, twice to your customer service on the phone, but nobody got back to me. how on earth will I be charged for something I did not use? and you know what? my line (business line at that) was cut just before christmas day. thank you for that 'gesture'. I will not pay for something I did not use at all! this is the first time this kind happened on my trip.in this regard, may I request for a reversal of the charges.
thank you and looking forward to hearing from you soonest.

Evelyn brajas
[protected]

Complaining on services made by globe to restore internet speed service. it has been 6 days now and services are crap. our internet plan is 10mbps. since nov 2016 we have internet speed of 8-9mbps which is ok. after refresh of account this jan 2017, we barely get 4mbps. been complaining since start of the year. support is so slow. globe should not take customers for granted.

Let me explain, I live a lone only me in the house, I pay globe 1, 600 peso every month for 50 gb
With this I cannot watch a movie, open an attachment in an email
I have days I cannot even open my email
I cannot play a game
I have been with this corrupt company for 7 months now, in that time I have had my internet cut because according to them I had used my 50 gb, and can you believe this only 1 week after paying my 1, 600 peso
This toilet company continues to steal my money and yours, we have no choice because this company is nothing more then a corrupt ripoff # hole toilet and then will not return your money.
This company is living on borrowed time at best, there internet lines are 20 years old and not meant for the traffic they are trying to push through these old outdated lines, globe will rest in peace soon, they are no doubt waiting for some corporate company to install new lines for them for free, wake up your company is dead, bye bye corrupt # hole copany

Hnd nko magging professional this time dahil puro pang ggulang na sa consumer tong mga putang inang to! How many times na, i'm not using my data pero nauubos? That was bull####! Alam nyo kase na walang choice ang mga consumer kya sinasamantala nyo.
See those reports here? They're not even replying or doing something about it.
Then pag tumawag ka sa customer service nila, ipagppilitan lang nila yung nakkita nila sa screen nila. Pero walang resolution na ipprovide syo. Crap!
Putang ina nyo! Ayusin nyo! Nagbabayad kami ng tama!