Globe Telecom
reviews and complaints

I got to read my latest billing statement this July 2013 and found that I have 2, 205+ mins of web/internet charges amounting to 600+ pesos. I did not use my mobile internet as the phone is used for calling and texting. I complained the same issue last month and had the data mobile closed through Globe hotline. They had my previous bill adjusted and this time, they claimed that the internet charges were valid. How can I have internet. Hanged if I already had it closed? Why are they not adjusting my bill now? Damn Globe! They want our money with their very poor service! Now, my Globe operator (Shane) kept me on hold for more than 40 minutes and I already told her that I would like to speak to their supervisor because she could not resolve my issue... She is a neophyte.

Globe,

What the hell is wrong with your system. I used your share-a-load service (6/26/14 10:08pm) to transfer load from my mobile number [protected] to my tattoo wifi 3G number [protected]. I transferred 55php, I received an sms notif that the transaction was successful (trans id: [protected]), load was deducted from my mobile number, but then, my tattoo wifi number did not receive any. I tried sending one peso (10:29pm) in the same number and voila, one peso received. I am 100% sure that I sent the 55php in the correct number. I am not stupid. I tried texting your customer service thing trice, but guess what? All agents are busy. I guess a lot of complaints are coming in huh? This country is already invaded by corrupt politicians and Jesus Christ, even private companies like yourselves are no good. Please have mercy in this dying country and improve your services. We are paying for it for crying out loud. One day, people like me will get tired of your crap and switch to another telecom so that you would realize how important it is to be a reliable network who values their subscribers, be it post paid or prepaid. Sorry, not sorry.

One of your many (i am sure of that) pissed off customer, Ma. Michelle L. Umali, globe prepaid subscriber for, like, a long long time but still isn't seeing improvement in your company's services.

Today, a Globe manager failed to call me. I have another (staff) complaint because a supervisor hang up on me the other day.
Why is this recurring? Aren't they trained to handle calls properly? Can they atleast show that they're professionals too?

It started few days ago when I received my bill. I called their call center questioning why they charged me an additional 400+ pesos. They told me that it's because I downgraded my plan. I told them that i am no longer in contract, therefore, no additional fees should apply. Their staff insisted that prior to downgrade, their call center staff advised me over the phone about this fee. I told them that when i downgraded the plan, the staff did not tell me about add'l charges. I then asked them to pull up the recordings and check who's telling the truth but they won't do it...

Can't continue this anymore, Globe has always been a pain in the ###. They don't know customer service. Most of their staffs are very incompetent, unreliable, and dishonest. I not sure whether this letter be make a difference or not. I have had issues with Globe and they just keep on ignoring it.

NTC guys, can you please help me on this one? Are there any government agencies that can help customer like me? Please don't disregard this letter. I sent you emails before but you didn't reply.

Thanks and God bless
From a Furious Customer

A new Globe store specialist, Jurito T. Jastia Jr. in SM North Edsa Annex has been rendering poor service to the irate of customers. He addresses the customers with disrespect as if he owns the company. He is not fit to do his job in a professional manner and apparently does not know anything of what he's doing. He is not able to function well under pressure and argues with customers if he is not able to provide them with good explanation.

Globe Telecom is a phone communication set up to for inmates to make collect calls from prison to family, friends, etc.. This Globe phone company intentionally block all other phone systems, such as Century Link, Quest, Camcast, to only accept collect phone call from prisoners threw Globe Telecom. The Public or customers the have the own phone or collect call threw there phone company are being violated by being block or force to pay Globe Telecom funds to recieved call from there family members or prisoners; when the Customer or Public person has allready pay for or allow to recieve collect threw there own phone company (which a public phone system> My ph. no. is [protected]. I am century link customer and have collect phone call on my landline. Globe telecom block my Century link line and want me to pay double for collect calls threw there system. This is violation of the Public rights to communication and right not help to contract without agreement to contract. This company has violation numerous laws by invading rights of consumer and customers of Century link ; inviolation of Laws setfore by United States Of American.

Sept. 22, 2013 when I decided to apply for an additional post paid plan at Globe Robinson's Place Manila. Mr. Espedido assisted me in my new application and asked an I.D. that will prove my identity but the said application was denied after assessment of my profile due to the broadband which is under my name with P8, 848.97 amount of credit of but already terminated. It is very clear to my knowledge that somebody used my identity. That information puzzled me because how did the staff of Globe approved the broadband application, knowingly that in their records it wasn't me because the information of that fraud person and me didn't matched. As soon as I found out that someone uses my name I submitted the other day an affidavit of denial but due to negligence Mr. Espedido lost it. I also submitted other pertinent documents like Xerox copy of NSO Marriage contract, letter of protest, DepEd ID. I believe that my identity was used by the insider because the license I.D. I submitted in my first application was used or it was a clear manifestation of an inside job. The status SINGLE, ADDRESS, and MOTHER MAIDEN NAME and SIGNATURE of this fraud person do not matched with my legal documents and the 3 affix signature under my license was not my signature because the letter "v" and "z" in my surname was too different from him.

We've been subscribing to some of Globe's postpaid plans. I say 'we' because my tita is the one applying and gives us the gadget so we're the ones paying the bills out of our allowances. One time I asked her about how the advance payment is being consumed. She told me she doesn't know because everytime she asks them she gets confused, which btw I think is a tactic they do so u'll feel like an idiot and just go on and pretend u understood.

Now I got my second postpaid plan. About 15 or 16 days after it got activated, I tried checking on my outstanding balance thru *143# in thoughts there would be nothing yet. To my surprise, it said I have 451 balance due on March 2 and my cut off date is every 9th of the month. I was like 9? Why 9 when my account got activated on the 27th? So I contacted them. I wanted them to change my cut off date because I was under the impression that my first bill will be counted 30 days from the date it got activated. But they said it can be done but it will only take effect after 30 days. I said that is unacceptable. So the bill was a pro rate charge for what I have consumed from Jan27-Feb9 oh my gosh! When I asked the agent Edmond about their basis in determining the cut off date, HE PREMATURELY TERMINATED THE CHAT AND SENT ME HIS CLOSING SPIEL.

So I contacted them again. Another stupid thing they do is to ask about a chat ticket number if you have one. I thought that was for ease of checking on the previous chat so u dont have to tell them the issue again from scratch. WhenI did provide for my chat ticket number with Edmond, the previous agent, Olivia, the subsequent agent said she cannot check on it. The EFF! Whatta waste! Same thing, she didnt resolve the issue. She wasnt replying for a few minutes and then the system suddenly said I am being transferred to a BBR agent?! What the F is a BBR agent?! Eventually, no BBR agent available said the system. DON'T THEY KNOW THAT BEFORE A CUSTOMER IS TO BE TRANSFERRED, HE HAS TO BE INFORMED ABOUT IT AND THE REASON WHY SUCH ACTIS NEEDED?! HAVE THEY BEEN TRAINED?!

Wouldn't you feel infuriated when this happens to you?

I was tweeting about this the same time I was talking to their agents. Guess what? 4 agents assisted me and no one of them has been helpful. One agent provided me my bill's breakdown according to them.

Hero of Globe: "Here's the details of your 1st bill: total amount due is 451.15. (breakdown): prorated MSF from Jan27 - Feb9 amounting 402.82 w/o VAT -and advance MSF 999 from Feb10 - Mar9 amounting 891.96 w/o VAT. *plus VAT 155.37 = 1, 450.15 less advance payment 999 = 451.15"

That just got me confused. I tried computing it myself. If you would check on every figure he provided, you will see that the allegedly 155.37 VAT cannot be a 12% VAT to any of em. Did you notice how they even included the advance payment? That is bullcrap. The 451.15 is actually 402.82 (charge for what I have consumed from 1/27-2/9) plus 48.33 (actual 12% VAT). This should have been the equation given to me. But why did they do that? Was it for me to think that my advance payment has really been consumed? LOL. I aint fool. I may not be good in Math but this one's pretty basic. And 891.96 MSF? What happened to 999? Smh.

Nonetheless, I still don't agree to this. I'm still pushing that my first bill should cover Jan 27 until February 26. That is not a big amount if I'm going to tolerate this, they'll just continue doing it. Does anyone of you know if there is any Philippine version of Better Business Bureau (BBB) here in the Philippines? I wish to file a complaint.

I already cancelled my plan with You (GLOBE). false promises made by your sales rep. abt freebies for sending of requirements within the day and QUICK approval of line application. I went through the trouble of getting those requirements done ASAP so I can have my line within the week before my clients leave the country. now youve really impacted on my business!

You even got my office number wrong when I repeated it twice. Called my office at my preferred time to call (personally me) and then called me when im asleep. who the hell calls office at 7am/8am! your agents dont wanna escalate me to a manager! ive called several time and no progress yet whatsoever! the hell with your customer service! stop calling me to bug me with sorry and the line is still in process when it is not! delete my data on your systems!

When I use my prepaid tattoo stick, the connection is very slow or none at all. The signal is good but download speed is 0.00. But when I subscribe to globe's supersurf50 service, the speed suddenly climbs up to as much as 9 mbps. I feel globe is trying to force us prepaid users to continuously subscribe to their supersurf service which is against our will.

I returned my defective Iphone5 I got from Globe last August 23, 2013. Today is October 29 and I have not even once received any feedback whatsoever from them. I returned my phone in the business center in GT Tower in Mandaluyong and now they have moved to Taguig. I called up the hotline to follow-up my concern and it was escalated numerous times since according to the CSR that the tech support has not yet provided any feedback onmy def phone. Again, I called up earlier and the CSR told me that I need to contact the branch/business center in Taguig to know the status of my defective phone. Now, I tried looking for the contact number of the said Taguig Bus center and i could not find any (CSR does not even know the contact numbers of their business centers). I called up one branch to ask the contact numbers and they told me that Taguig does not have a landline. They adviced me that I need to go there just so I can follow-up my defective phone. Seriously? I have to go all the way to Taguig just so they can tell me that my phone is still not repaired?

Regarding po s binili kong prepaid pocket wifi last MAY 2013 sa halagang P2, 899.00. Halos wala pa pong 2 wks. kong nagagamit ang nasabing item eh nasira na po ito ( ayaw mong mag connect ng wifi s anumang gadgets).Hindi ko po ito agad naibalik kc may trabaho ako kaya nung JUNE 27 2013 dinala ko po s Sm lipa ang prepaid pocket wifi pra patingnan s mismong binilhan ko nito s GLOBE TELECOM SM LIPA at dahil 1 wk. lang po ang warranty hindi po ito napalitan ng bagong unit. At dahil alam ko po na hindi ko naibalik sa tamang warranty date kelangan ko po sumunod sa policy ng GLOBE.. As per Mr. ROX LAURENTE IVAO (CSA) maghintay daw po ako ng mga 1 month or tawag sa binigay kong contact #. NAghintay po ako ng tawag hanggang 3 months pero wala po akong ntatanggap na tawag kaya sinadya ko na po s SM LIPA GLOBE at ang sabi nung isang teller ay hindi pa raw po gawa" UNDER REPAIR" pa ng customer service ang sabi sakin after 2 hrs. akong naghintay tawagin ang # ko yun lang ang nakuha kong sagot sa teller. NAgbalik ulit po ako ng Oct.3, 10 and 16 at lahat po yun ang sagot sakin ng teller ay UNDER REPAIR pa rin. BAka naman po pwede nyong aksyunan ang complain ko na eto kc ako po ako 1 wk. lang nadelayed na hindi naibalik ang item pumayag na for repair dahila alm ko po na may mali ako at wala pa 1 month ko napakinabangan or nagamit ang item sa halagang 2, 899 pa nung binili ko pero ngayon po ang prepaid pocket wifi na lang ay naghahalagang 1, 900 na lang bumaba na po ang nasabi nyong produkto pero yung sakin na binili ko pa ng mas mahal eh hindi man lang mabigyan ng aksyon at higit sa lahat mas matagal pa sa repair ang unit ko fr. JUNE to present kesa sa nagamit ko lang na halos 2 wks. lang Bilang consumer ng inyong network di ba nakakahiya naman po para sa customer na gaya ko ang ganitong sitwasyon? Ganun na lang ba kayo kaluwag para tanggapin na lamang lagi ang sagot sa inyo ng supplier nyo na ganun lang kahit bumilang na ng buwan ? Sinisira nila ang good service ng GLOBE TELECOM..Sana magawan ng aksyon ang reklamo ko na eto ...IMEI NO. [protected] ( CLAIM SLIP)

I applied for a postpaid plan from them (SM Megamall Branch) on June 18, 2013. Sadly, it took them a while to polish everything and got a phone call from them on July 5, 2013 saying that my application was already approved and they would let the said branch call me once my purchase is available for pick up. They couldn't give a turn around time which is imperative on setting a customer's expectation. Made several phone calls for follow up and they kept promising to give me a call w/in the day and I was too stupid to think that they would do that. "Sobrang Paasa". I am someone who is going make business w/ them but it appears that they are not that eager to have a new one. But I want to thank them for making me realize this early that I won't get a satisfactory service I need. By the time they call me, I would gladly cancel the application.

an employee revealed personal information of a certain client to her friend. as far as i am concerned, i know that an employee is not allowed to give any personal information of a client for that matter because it is confidential. what is the legal action regarding an employee who reveals some personal and basic information to someone especially if these information were used against the person?

here is the AWFUL story:

I made a call regarding GCASH customer service (no option to talk to live agent), but repeatedly I was given incorrect instruction by the agents so I lost my patience and I requested for a supervisor.

I can't remember her name Daphne or Steph, I vented out and told my story, she gave the same instructions which were all tried to no avail, then suddenly she sigh-ed and when I asked her what's that for, she replied ''nothing...'' (in a timid/sleepy tone). Wow, that's very professional. I asked for higher manager due to her attitude and put me on hold for more than 30mins, then the line was ended (dunno if she released it or the connection did.)

I raised this to their complaints desk, none attempted to resolve

I applied for recontracting thru Globe Hotline 211 after mu 2-year contract for Globe SuperUnli 599 has already expired. Expiration was Feb 15, 2013. I started applying since Feb 17, but since the handset I am looking for is not yet available, I waited and waited until I got tired of waiting for almost 2months. I chose a different cellphone that was available when I called last April 2. My application was processed that time. The agent advised me that processing time for areas outside metro manila is 5-7 working days. Supposedly, the handset was delivered last April 12. But until now, the handset is not yet delivered. Eight (8) WORKING DAYS had passed. I am calling tye hotline almost everyday, and sometimes even multiple transactions per day and still my request seems to be sleeping over someone else's table. Many false information had been given to me regarding the schedule of delivery. Many supervisors even promised "special delivery" and still I am waiting. Some agents promised to waive my bill if at their stated date of delivery, the phone won't be delivered. three said the request was approved but still, only one processed the request. I think the Globe call center team are only naking fun of my application. I am serious regarding thuis matter. I would like to request for their termination!

I am a GLOBE prepaid subscriber the particular promo by 2123 or facebook in globe charges me but I never subscribed for it. Although it only cost Php 2.50 every now and then it has become irritating. I never use my celphone in surfing the net, mostly sms to friends, now I believe who the culprit was when all of 2 loads of Php 20 just disappeared. Come to think of it I probably lost Php 42.50 in all for something I didn't use.This 2123 on Globe should be blacklisted or much better banned all together

I would like to make a complaint regardin this employee URMANETA, Laiza Rynna D, a Sales Strategy, Development and Operations of Globe Telecom who has been working with me regarding a postpaid application. I understand that some of us may not qualify, however each customer who applies for a product regardless if they qualify or not deserves a prompt feedback not to keep them hanging. This Laiza at the beggining kept on calling getting information from you (without doing a proper background check), then giving you all sorts of form. She will be calling in the middle of something or on wee hours of the day. Then when you do a followup, never care to return your text message or answer your call. And your motto for globe says Globe cares? I just hope you will treat your customers properly and response promptly. Honesty is everything.

Hello this thing just happened today jan 4, I just got a call from my wife that, my previous post paid line which, I already terminated last year mid of October. It is still active I been charged for. So I called the globe customer service, it took me 30 min to get connected to the service personnel. When I got to talk to the guy for 15 min, explain about my situation. Which I am being charged for my previous post paid which I terminated last year mid oct. the guy from globe customer service, told me it is not their area so I should call the department which is in charge for the disconnection. I was really stunned and, surprised how the customer service treat their client. I have a feeling he is trying to avoid the problem. I felt very upset, only thing I heard from him is I understand your problem. If he understand my problem, isn't he try to solve the problem rather than, telling me contact other department for my problem. For me I found it very rude and, the globe customer service is not really helpful. Beside I always had the similar problem previously, and the globe customer service told me exactly the same thing, as today.
I am wondering what is whole point having, customer service it does not solve the problem. I like globe but recently I getting really disappointed with the service they provide. I hope when I contact the department which, is in charge of my situation, don't say the exactly the same thing. What I hear today from the customer service.

I got 2 postpaid mobile plans from them and I've only been with the company for a year now. I specifically ask to receive a paper statement so I can present it to my company. However, my Billing Statement is not being sent automatically every month. I would have to call twice a month to ask for them to send it for a year! They would always say that its the delivery company's fault and never owned up to their mess. I would understand if there was a problem but not fixing it for a year is not good enough. I had enough and I asked them to remove my contract on just 1 account, reasonable enough knowing that I have problems on both. Still they would ask me to pay out my termination fee. Whenever I ask for a supervisor it would take them an hour to get one. All this stress and wasting of my time just for a statement to be sent automatically. THIS IS SOO PETTY BUT A COMPLETE WASTE OF MY TIME.

Just encountered a texter telling stories about my personal life, which, not everything is true. Subscribers are using the network nowadays to send messages to people without introducing who they are. ALL networks should have programs to trace where users of the simcards are located to avoid this kind of disrespectful acts.