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Global Telelinks
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2.6 57 Reviews

Global Telelinks Complaints Summary

22 Resolved
35 Unresolved
Our verdict: Engaging with Global Telelinks, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Global Telelinks reviews & complaints 57

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Newest Global Telelinks reviews & complaints

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R
10:40 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Global Telelinks customer service

I have been trying for 2 wk to get a hold of this co. They are supposed to call me back within 2 hrs. Sometimes they do, sometimes they don't. There is no way to leave a message, I've been put on hold for 1/2 hr, at which time I hang up out of frustration.

I work also, so when they call back I may not be available. The number they leave is the general number and the whole process starts over.

I'm being charged $5.96 for a collect call I did not authorize. I feel as though globaltelelink puts you through this frustration so you'll give up and pay. Which I refuse to do.

Thank you

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Bob
,
Nov 06, 2008 4:30 pm EST

Their correctional facility phone system is cumbersome and user unfriendly. When you have a problem you cannot get a "voice" to talk to. On their automated return your call system, they called me back one hour later and after picking up my phone and waiting no one was on the line to talk to me. And these people market themselves as advanced and creative telecommunications people and their systems are third world. The frustration is unbelievable. You cannot even email them on their web page.
To any lawyer reading this my question is; all the monies they have as unused credit balances (because you can't get a hold of anyone) if they take that money into income instead of really trying to get it back to the correct customer charge card, is that fraud? and if it is the monies involved because of very high volumes of customers must be big dollars. Maybe this should be investigated for a possible class action law suit.

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Ghoshal
, SG
Sep 03, 2009 12:50 am EDT

This is the worst company to take calling service from.

They have terrible service. They call at odd hours. They dont understand the meaning of the word "NO".

They renew your account without asking you.

Their agents have no self respect. They are worse than a dog's tail...they just dont get it.

Please steer clear of these people. Do not entertain them if you receive a call for a service offer.

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Jinks412
Senoia, US
Jun 10, 2010 7:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Global Telelink is robbing all of us. We are trying to organize a boycott of this company for a couple of months. Think of the money they will lose of all of us stop using their phones for 2 months. Our numbers are in the thousands and they will have to listen to our concerns. We are being taken advantage of because our loved ones have no say in the phone service they are allowed to use while incarcerated. We can use all the help you can give us. Let's get together and make this company lower their rates and give us the respect paying customers deserve. Email jinks412@gmail. com

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harry randhawa
, GB
Apr 13, 2010 1:15 pm EDT

Last one month I have been receiving 4 to 5 calls a day on my mobile but when answered no one says a word I tried calling back and the number belongs to global telelinks. I have never used their service

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BmanB
, SG
Sep 08, 2011 6:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Global Telelinks is a company that does provide cheap VOIP services based in india, claim to be based in Switzerland.

DO NOT Fall for any traps, this Global Telelinks is a fraud company. Once they have your credit card number, they will deduct money from your account without asking you..and fill up talktime that you dont need.

So far I have bee victimized twice this year, in spite of having complained the first time. Now waiting for a resolution the second time!

Worst part - when You call to complain, agents call back and harass, saying they'll loose their job and all kinds of emotional blackmail, and beg to withdraw your complaint!

Global Telelinks Fraud Cheat Makes Unauthorized Deductions.

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BmanB
, SG
Sep 08, 2011 6:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Global Telelinks is a company that does provide cheap VOIP services based in india, claim to be based in Switzerland.

DO NOT Fall for any traps, this Global Telelinks is a fraud company. Once they have your credit card number, they will deduct money from your account without asking you..and fill up talktime that you dont need.

So far I have bee victimized twice this year, in spite of having complained the first time. Now waiting for a resolution the second time!

Worst part - when You call to complain, agents call back and harass, saying they'll loose their job and all kinds of emotional blackmail, and beg to withdraw your complaint!

Global Telelinks Fraud Cheat Makes Unauthorized Deductions.

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BmanB
, SG
Sep 08, 2011 6:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Global Telelinks is a company that does provide cheap VOIP services based in india, claim to be based in Switzerland.

DO NOT Fall for any traps, this Global Telelinks is a fraud company. Once they have your credit card number, they will deduct money from your account without asking you..and fill up talktime that you dont need.

So far I have bee victimized twice this year, in spite of having complained the first time. Now waiting for a resolution the second time!

Global Telelinks Fraud Cheat Makes Unauthorized Deductions.

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eeyorelover22003
Chillicothe, US
Apr 13, 2010 1:23 pm EDT

It's someone trying to call you from a prison somewhere!
They probably have the wrong number.
I wouldn't answer tho because I don't know if they are able to charge you for a minute just by you answering the call.
Maybe you should call your provider and get the number blocked.
Just a thought

ComplaintsBoard
J
11:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Global Telelinks un authorised deduction from credit cards

after repeated conversation with regard to the un audthorised deduction from my credit card account, globa telelinks still deducting monies from account and after severior warning they agreed to pay but until to day not received my monies.

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Global Telelinks Support
, IN
Oct 14, 2011 12:16 pm EDT

Global Telelinks follows 3D secure payment gateway for all online transactions and therefore there is no room for uninformed transactions.

Still we would request you to kindly follow your details to support@globaltelelinks.com and we would surely look in to the matter.

Thanks,
GTL Support Team

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Sanjay Joshi
, TH
Jul 17, 2010 5:09 am EDT

Same thing happened to me!
These are fraud people--Never ever get into their stupid traps. They will make on & off calls & get you hooked.
I have already laodgeg a complaint against them in Bangkok for fraud & maoney claim back--Sanjay Joshi in Bangkok

ComplaintsBoard
A
9:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Global Telelinks misrepresentation while selling the service

Beware do not deal with this company unless you wanted to get cheated.

Got a call from a global telelinks agent on 11th april 2009

I was told by global telelink agent (Sharanya) that for calling from singapore to india

If I buy their service worth sgd 300, I will become a vip member. She wanted me to provide my credit card details. Luckily I did not provide the details. Made payment through the website.

Vip members will get 6sgd cents per minute, calling from singapore to india. These minutes will have a lifetime validity. Also some bonus points will be available...

Over the phone I was told sgd300 (@6cents) will be converted to 5000minutes of calling time singapore to india.

However to my surprise after making payment actually got less than 3700 minutes, also found out that there is nothing like a vip membership and the minutes will expire in 4 months

After 6 to 7 emails to their support center and several calls, I have this issue unresolved.

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suria
, SG
Aug 26, 2009 6:15 am EDT

I also have a similar problem with this company. Agent kept calling me many many times to sign up for this service. However, after payment, realised that I couldnt make international calls using this service. Technical support wasnt useful either. It's been 4 months since i requested for a refund and till today, have not received a response. They will also not divulge contact information of their upper management staff.

ComplaintsBoard
K
11:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Global Telelinks unauthorized charge and non-refund of my money

I am very frustrated with this company. They put an unauthorized charge of $55 on my credit card and then when I disputed it, they charged me $25 more ! and now they have suspended my account so that I cannot use the calling card at all.
I have been following up with them for so many weeks and am not receiving any help.
I need a refund of my money.

Read full review of Global Telelinks and 3 comments
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Vanila
Washington, GB
Feb 22, 2014 5:35 am EST

I have the exact experience from GTL. I am fuming they have took more money from my bank account than I authorised!
Despite my several emails to the customer service team no response from them what so ever. How disgrace! I have never came across such unprofessional company in my entire life!

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Global Telelinks Support
, IN
Oct 14, 2011 12:15 pm EDT

Global Telelinks follows 3D secure payment gateway for all online transactions and therefore there is no room for uninformed transactions.

Still we would request you to kindly follow your details to support@globaltelelinks.com and we would surely look in to the matter.

Thanks,
GTL Support Team

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Ravi kumaran
Denver, US
Aug 24, 2009 5:38 pm EDT

I am also faced the same situation. They charged my credit card without my authorization. I have no idea why no body is taking action against this company and put them out business. this company is spoiling Indias reputation as BPO destination.

ComplaintsBoard
M
4:46 pm EST

Global Telelinks harrasment

Just to reconfirm that global tele links absolutely harass you and spoil the peace of your home.

In particular tele marketer nesha patel. She is absolutely thick in the head or thick skinned... Even after telling her we are not interested in the service she persitently calls my home. Then to make matters worse she has asked someone in the accounts department to consisitently call me. Fortunately the guy from accounts seems to have some sense and he has not called again... But if I get another call I will take this matter to the highest level possible

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J
8:22 pm EST

Global Telelinks overcharging&misleading information

I have been the member of this crap company globaltelelinks.net they hook you up (Trap) you by saying we are giving you the best rates than anyother company on the globe

Than starts the real cheat they will say you that your time limit on your purchased minutes is going to expire soon if you want to keep them from expiring than give them more money to put more minutes in your account. Then they will insist if you put more money. Than your minutes will be extended for life
Time (Which is a pure scam it only get extension of just 5months) they also have withdrawn 5dollars from my accont without my consent be very carefull of them an enquiry has pursued to saatle this issue let"s see what happens

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erdin
eastcombe avenue, GB
Jun 15, 2009 2:02 pm EDT

This globaltelelinks.net is one of the [censored]est company i ever came up with.
charged me 100 pound and didnt get nothing in returns.
please guys save your money dont ever give your details to them. if they call u unnecessarily just swear at them and hang up
thank you

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priyanka h
Newcastle, AU
Aug 30, 2009 8:35 am EDT

hi
i m priyanka from aus

i have been the member of this crap company GLOBALTELELINKS.NET (mumbai dept)

the service is good noting problem about the service but they give u wrong commitment. while taking the service they told me it's an refundable service but wen i ask the to give the started neglecting me. they all r just cheater they don't give u the refund at all so pls guys be aware of global telelinks

i was having round about 65 $
global guys put that in your ###

okk
thank's
priyanka

ComplaintsBoard
E
5:04 pm EST

Global Telelinks set up to be ripped off

I was not satisfied with this company, so I asked for
them to cancel. Unbeknowing to me, they did not
honor my request. They continued to service and bill me for calls that I believed were being paid for
through my local telephone carrier. They have placed a block on my number, and now my son is unable to call home. I have since placed a second request for cancellation via fax and on the phone with a rep who was rude and insensitive to the
situation. I am refusing to pay them, and I am also
seeking legal counsel. This company should be banned from servicing the public.

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BmanB
, SG
Sep 08, 2011 6:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Global Telelinks is a company that does provide cheap VOIP services based in india, claim to be based in Switzerland.

DO NOT Fall for any traps, this Global Telelinks is a fraud company. Once they have your credit card number, they will deduct money from your account without asking you..and fill up talktime that you dont need.

So far I have bee victimized twice this year, in spite of having complained the first time. Now waiting for a resolution the second time!

Global Telelinks Fraud Cheat Makes Unauthorized Deductions.

ComplaintsBoard
C
10:15 pm EST

Global Telelinks call details

For the last fifteen days, we have been requesting Customer Service Rep, Global Telelinks Canada Inc.,
Brampton, Ont, through telephone and by sending faxes to send call details for long distance calls for the period from Nov 01, 2007 to Jul 31, 2008 for our telephone No [protected] which we have already paid to them. But they are not sending inspite of repeated requests. The call details are required urgently as a evidence in a court case. You are therefore requested to please advise Global Telelinks Canada Inc, 15 Ryckman Lane, Brampton, Ont, L6P 0C8, Ontario.

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S
7:37 pm EDT

Global Telelinks repeated calling /haressing/teasing

Global telelinks a company from india calls up almost daily and it is since bout this jan 2008. I clearly told them we not interested in your products irrespctive of how cheap or good they are. But the offenders keep on calling with names as raj/shruti and so on but these are the prominent people. I requested them to delete my name from database but no they don't understand. On 26/10/08 I gave them a shut up call and hang the phone and the offender mr. Raj call about 20 times to tease and abuse me. I am going to lodge complaint with telecom new zealand and also ministry of india in wellington and india and I will turn no stone unturn to see this company face charges.

I request all customers and the ones fcing this problem to dont overlook this and take necessary action against global telelinks.

Read full review of Global Telelinks and 11 comments
Update by sahil
Oct 26, 2008 7:33 pm EDT

Global Telelinks a Company from INDIA calls up almost daily and it is since bout this JAN 2008. I clearly told them we not interested in your products irrespctive of how cheap or good they are. But the offenders keep on calling with names as RAJ/SHRUTI and so on but these are the prominent people. I requested them to delete my name from database but NO they don't understand. On 26/10/08 I gave them a shut up call and hang the phone and the offender MR.RAJ call about 20 times to tease and abuse me. I am going to lodge complaint with Telecom New zealand and also Ministry of India in wellington and India and I will turn no stone unturn to see this company face charges.

I request all customers and the ones fcing this problem to dont overlook this and take necessary action against GLOBAL TELELINKS.

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Josh
,
Sep 17, 2008 5:00 am EDT

I had been repeatedly recieving calls from the call centre ... even on Sunday... In australia it is a breach of the privacy act ... & telling them politely v are not interested in the service ...

Dont ur employees follow simple english y the hell ur call centres call up again n again !

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nmathur
, CA
Sep 22, 2014 10:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been a customer of this company for the past several tears but lately find that this company is charging my credit card without authorization. This is despite my calling them and requesting them NOT to renew my minutes and NOT to charge my credit card. Be warned that this company is nothing but a fraudster

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Anil Rg
, SG
Feb 05, 2015 4:43 am EST

I too am facing the same thing and they keep on calling me even when I have stopped their service in 2008. I have asked several times to put my number on Do not Contact but they just dont get the message and still call up everytime. Also this company is a scam. Iasked the guy to tell me what is the office afddress of Global Telelinks and he told me Noida Sector 57, thats it. There is not other details. I asked him if he comes to work he should know the name of the building premices or plot number that he comes to work but apperently he did not know that and told me he came by taxi. Looks to be a big fraud company who cannot even tell where they operate from and needs to be taken down.
If anyone calls again ask them for thier address. Its not even listed anywhere on the website or even try to search it online, you will never find it

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Raju
,
Oct 16, 2008 2:57 am EDT

I had been repeatedly recieving calls from the call centre ... even on Sunday... In NZ it is a breach of the privacy act ... & telling them politely v are not interested in the service ...

Dont ur employees follow simple english .

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Global Telelinks Support
, IN
Oct 14, 2011 12:18 pm EDT

You can always send in your DNC request to support@globaltelelinks.com

Thanks
GTL Support Team

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Global Telelinks Support
, IN
Oct 14, 2011 12:13 pm EDT

Global Telelinks follows 3D secure payment gateway for all online transactions and therefore there is no room for uninformed transactions.

Still we would request you to kindly follow your details to support@globaltelelinks.com and we would surely look in to the matter.

Thanks,
GTL Support Team

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Mr B Limbu
, GB
Dec 11, 2009 1:14 am EST

I just started to use Telelink few weeks ago they asked me to top up three times in less then one month and they took money
from my bank account without my autharised, Who ever runs this service must think now before facing serious consequences.

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kkmukher
, SG
Dec 27, 2008 4:34 am EST

we are facing the same problem. everyday same person calls with different name harrassing me as i stay home wholeday it has become a real problem. i don't know where to complaint or what to do to stop this nuisance. could anybody help me in this matter? i want to teach them a lesson so that they won't harrass others this way.

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andy
,
Nov 15, 2008 4:06 am EST

I have been called 5 times from Global telelink.I am on the do not call register.they dont get the message. they need to be dealt with a heavy fine.i am quite sick and tired of them. all of us should collectively complaint to the respective authorities so that they are dealt a severe blow.

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DileepKumar
,
Nov 01, 2008 1:55 pm EDT

I am also getting repeated calls from them and it has become a nuisance, to be frank. I repeatedly said I was not interedted but the didn"t stop calling. Then I started ignoring their calls by not picking it up. Then they started playing tricks, like calling from hidden numbers and all. This is truey disturbing

ComplaintsBoard
R
9:51 pm EDT

Global Telelinks unauthorized money withdrawal.

Dear Sir,
I had been a customer of Global Telelinks for the past one year. On 4th September 2008 I had referred one of my friends to their agent. He had taken all her bank account number claiming that it was for verification and had deducted SGD300.00 from her account without her consent. After calling them day in and day out they finally refunded SGD276.00. When asked about the other SGD24.00 they said it is for the transaction. I can assure you that my friend had not authorized any such transaction and they are trying to charge me SGD24.00 for that. I even had a letter from their customer service agent claiming to have refunded SGD300.00 but we received only SGD276.00. I would like to request you to look into this issue. I already see a number of complaints about this company in your website. Thanks.

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polcastillo
, PH
Jul 08, 2009 8:40 pm EDT

these are bunch of crocs! i top up US$50, one month ago, I cannot make a call from the time i top up. i emailed the support services, one indian guy called me and we hardly understand each other! very bad english! i just told him my concern.. later on i received an email saying that my concern has been resolved.. when i log in again and try to make calls- STILL NOTHING HAPPENS! it's more than a month now.

I've been very patient to this company for it happened also to me before.. everytime they make an upgrade for their system, they will not notify you... all your access are blocked, all your calls will fail simply because they are already working with the new system- they call it NEW COMMUNICATOR!

may God forgive you for your lies! very inferior quality service!

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Alexander
, SG
Jun 14, 2009 11:28 pm EDT

Yeah thats true. These Global Tele Links people are doing our Debit/ Credit card transactions without informing us. When you use Global tele Links services, they are storing our Debit/ Credit card details in their databases for later purpose. I heard that call center executives has some daily limit to complete i.e SGD300, if they fail to finish this limit they are doind transactions without asking the customers. Once they comple this deadline they will recieve some incentives. Because of this they are doing Unauthorized money transactions.

ComplaintsBoard
J
7:24 am EDT

Global Telelinks take advantage of everyone!

Global tel link are crooks! Tthey take advantage of the families who have loved ones in jail and prison! Why is it that I can call across the nation and pay for only one call and talk as long as needed, yet to speak to my son 400 miles away I am charged 14.00 for a 20 minute call, and I must pay 50.00 + each month in advance? This company and those prisons and jails that support their stealing should all be put in their own facilities! Crooks will answer to god one day and I pray that they go out of business and repent for their wicked actions before then!

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juicy j187
Auburn, US
Jun 05, 2010 9:11 pm EDT

I just put 25.00 dollars in the prepaid acct. I was on the phone a couple of mins. before the call was lost. When the person tried to call back, GTL stated that I needed to put 25.00 more dollars on the acct. How is this possible? And why can't we seem to do anything about it?

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What Now?
Rio Linda, US
Jan 24, 2010 5:55 pm EST

I too have a similiar situation with good old GTL! A block was put on our phone, out of the clear blue sky, not allowing my husband and I to enjoy our once a week 15 minute conversation. I'm staying with life long friends of my husband, and the phone bill, along with all other monthly costs have always been paid in full, and on time. As soon as I was made aware that a block had been applied, I told my friends, and they looked into it immediately. Their carrier has always been AT&T, and when they called they were told that they didn't know of any block, and that they were to call GTL. GTL then told them that there were some unpaid collect calls; and because of this, GTL had placed the block on their phone, and that it could never be lifted, and that the only thing that we could do is set up an over priced, rip off account with them. The unpaid calls GTL, claimed not paid, had been "written off " by AT&T. This occurred when the original person who had opened the account with AT&T, passed away in October 2009. The account was transferred over to 1 of his 2 sons, ( whom I'm staying with ) keeping the account with the same phone number, same address, and the same schedule of paying the monthly bill, every month, in full. I miss my husbands calls! I've heard sooooooo many negative things about GTL, WHY ARE THEY STILL IN BUSINESS? What can be done?

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mukadzi
Hays, US
Aug 27, 2009 10:02 pm EDT

I too have been trying to contact my husband, and this system prevents me from doing so. Every time he calls, I get the automated voice telling me my account was blocked and I need to make payment. I have only been able to talk to him ONCE for ONE MINUTE, and after that they blocked the calls...I try to pay using my debit card...they don't accept debit cards, so now I have no way to contact my husband. Nevermind the fact that he is completely innocent and his lawyer is taking advantage of him. This country and its products are a joke...They don't care about us.

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thurstee98
La Mirada, US
May 02, 2009 9:31 am EDT

I have had my block off my phone for 3 days and globval link says that verizon has not taken it off. i waited 2 hours for a callback last night, They didnt call back and closed on me. How do they stay in business.

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aLLiSON
Jamaica, US
Mar 24, 2009 7:04 pm EDT

my husband is in jail and i just put $50 on the account. he has not been able to call me for a week and i dont know why. is it because global telelink is not allowing him to? when i call they put me on hold forever! is there any alternative?

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Jessica
Lawton, US
Feb 14, 2009 7:18 am EST

I myself have had lots of problems with Global telelink. My fiance is in prison so I have no choice in the matter but to deal with it. I have been trying for two days now to put money on my account but they keep denying my debit card even though I know there is money on there and the bank says there is no reason for it to be denied. When I call to talk to a live person about the situation, the phone on there end is so staticy I cant even here a word that the automate person is saying. I wish I had another phone company option, because when I do call and get to speak to a live person they are so rude and seem unconcerned.

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New Customer
,
Oct 04, 2008 8:08 am EDT

Myboyfriend just went to a place where global tele will be handling their calls. When I called they told me that I had to fax in my telephone bill and circle my my address and stuff at that moment I became worried cause I have never had to do this with other companies. So I decided to research this company and when their page comes up they have this page full of complaints. Thanks to everyone who posted complaints I will not be dealing with this company at all I will just switch to Varizon. Again thanks a million and I pray that all yall problems get worked out.

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Merry
,
Sep 20, 2008 10:25 pm EDT

Thank you all for letting everyone know about this company, I called them to start an account and got the message they would have to call me back, in the mean time, I have read all of your comments and WILL NOT be giving these people my credit card numbers! It is very difficult for my loved one not to be able to call me, but I certainly cannot afford the alternative! Thank you again! You saved me lots of time and money!

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FRUSRTRATED
,
Sep 06, 2008 12:05 pm EDT

I agree with you all because it seems like every time i turn around that there is always something wrong and then they have you on hold for a long time. One night they had me on hold for two hrs and then i hung up and called back and they were close. They should charge everybody the same amount because by the time your love ones get out you had done spent 100s of dollars. The charge me 7.00 for 15 minutes and if i talk to my husband for 1 minute they charge an extra two dollars which is wrong...they already giving us a fee to start with of 4.95. I hope they come upm with a better phone services for inmates. and to top it off some of the representatives are very rude.

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Keshia
,
Aug 30, 2008 10:25 am EDT

At first I thought this was a great idea, a prepaid account so I could keep in touch with my husband. I couldn't even begin to tell you how wrong I was. My husband has only been able to call me once, and then suddenly, without warning, global telelink placed a block on the collect calls. After one call! Then I was told when I called to find out why that suddenly my initial payment wasn't enough, and in order to take the block off I would need to make an additional payment. Are you kidding me?! So they went through the trouble of setting up the account and allowed the call to come through just to turn around and say they want more money? The customer service staff is also extremely unproffessional. To be placed on hold for long periods of time, and then to be hung up on? I would have to agree with the person above who wrote who are the criminals? I am extremely dissatisfied and dissappointed in the service I have received global telelink, and writing to your local congressman or govenor I think is definately a step in the right direction!

ComplaintsBoard
H
4:38 pm EDT

Global Telelinks terrible price and service

My family has 'had' to use Global Tele Link because we are held hostage since they are the ONLY CARRIER USED for Correctional Facilities. How convenient for them! We have to pay almost $6 for every 15 minute phone call... and for every $50 we pay, Global automatically takes $10 of it. Then if thats not bad enough, just try to call them... what a joke. As I read many many other complaints, I too have been hung up on sooo many times..and they say they cant call out... again how convenient for them! Then when you do get a person (try not to have a heartattack :-) they put you on hold FOREVERRR. Then just when you think they're going to say they have solved your issue...oh no... no no... you have to call another department (even though they're the same company). One thing I know they really like to do is credit the wrong account... oh yeah... then just try to get them to fix it... ha ha... boy its enough to make someone just rip their phone from the wall. I'm not stopping here... I am going to write our Governor because the price alone is just ludicrous and whose the criminal here... the person calling us or the person taking our money for the calls? Think about it. Very unhappy with Global Tele Link!

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Sood
Edison, US
Dec 16, 2008 11:47 am EST

Don't ever do business with Global tele link. It is fraud based company. They are charging the credit cards with out taking confirmation and not refunding even when you contact them., The Customer service is very very horrible..they are very harsh and rude on the phone. Be aware of this service and ever give your information to them. Last you cannot close your account with them if you one opened. It is a dangerous telecommunication service provider.

Thanks,
Sanjay

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khan_khan
Salisbury, US
Aug 14, 2010 1:54 pm EDT

Company representative keep calling me, and after his too many calls, i purchased International calling card with a deal of 101 minutes in 10 dollars and he said with in week of first use another 80 minutes add in my account. But nothing comes in and I just give a miss call to other country and 20 minutes deduct from my account. and when I call and complain them, their Manager told me that we look into that and call you back with in 24 hours and now its more then 2 months nobody call me to resolve that issue but other representatives keep calling me to add more minutes and when i told them that this thing happened then they said we report and call u back but nobody called and every time new person call me to add more minutes.
And daily I they called me on both my cell and landline no 5 and 6 times.
And they keep calling and now we are so upset to receive their calls, my life is so disturb because of them. they keep calling 6 to 7 times a day.
please help me to get rid of these stupid people. and tell me where i can report of these liers and prank calls that disturb my family daily.?

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velma korb
,
Jul 09, 2008 8:28 am EDT

This company has used my accts to charge cards for prison inmates that was not authorized by the card owner debit card #6623 and bank #8799.

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Rakesh, California
San Jose, US
Nov 18, 2009 1:58 pm EST

I agree with him.
In the past they never charged my credit card without getting my approval but in last two months they have been charging my credit card without my approval.

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mukadzi
Hays, US
Aug 27, 2009 10:14 pm EDT

I agree that this company is corrupt. I can't even contact my husband. I've only been able to speak to him ONE time for ONE MINUTE, and they won't accept my debit card as payment, though it has hundreds of dollars on it. The US should do better for its citizens.

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pam price
Killen, US
Aug 24, 2009 11:02 pm EDT

This is totally rediculus. I don't know how many times I have been talking to my son and the call just be dropped. But you better bet Global Tele Link charges you for the entire call. I am disabled and can't even afford this so I scrape pennies just so I can hear my sons voice at least once a week. This is a total rip off and makes our government look like total IDIOTS. If they are so cautious about terrorists from other countries, then why the hell do they allow them to rip our country off in such stupid idiotic ways ?

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donna
North Fort Myers, US
May 16, 2009 7:57 pm EDT

hello i recently started using golbal tel link and i have had to resend money on my debt card, i thought something was funny when my friend called and i put 55.00 and it went from 55 to 35 after 1 call we talked for about 3 mins and got charged 10.70 for the 3 min. we need to try and do something about it my friend is in arkansas and the calls are 10.70 but they charge more than what they are suppost to charge. can someone let me know whom and where i need to maybe call and talk to someone if that does any good!

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Irene Johnson
Las Vegas, US
Apr 08, 2009 11:42 am EDT

Global telelink really STINKS. their service ATTITUDE is very poor also. And while they are talking to you they try to INTIMIDATE you and try to make you feel that you are of a lower class of people. Have I got news for them at least we know HOW to talk to people. Our loved ones who are in the correctional facilities, where ever, are made to feel like they are of a lower class of people and this PHONE service tries to put all of US in the same catergory. WHO ever gave these individuals their contracts for phone service sure didn't want the hard working people, who pay their outlandish rates, an even break and could care LESS if any INMATE ever gets to talk to someone from home. I am 69 years young and love my grandson to death and would do whatever is necessary to hear from him and these people know this and take advantage of the situation. Oh! yes at my age I am still working so that I can pay for this added extra of hearing my grandson's voice.

Irene Johnson

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frank
new haven, US
Mar 26, 2009 3:14 pm EDT

from the wind city this company needs for the each state to take a good hard look at busness because i thing there is more then just scamming us i belive they are scamming the states also for money they and the people working there belong in jail

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frank
new haven, US
Mar 26, 2009 2:58 pm EDT

same thing here i like when they say we are to busy now but will call you in 2 hours i dont mean that to much but ever time she will say can you hold one min you no right there thatits time for them to hang up i payed my bill on time like ever month and they but a block on because it takes 10 days for your check to clear i think they make up rules why there talking to you the thing that gets me is you have to wait for the first of the month to get it back on if your lucke i live in ct and getting my state rep to look into this and when i told her i my a custmer for 4 years her answer was thats nice forget about a supivser because the lady said she will tell you the same thing and i am not being rude but the once i talked to cant ever speak engish that good after everthing she said i had to ask again how can they get away with this

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8:09 am EDT
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Global Telelinks - quality of service!

Beware !!! The worst service of phone cards which anyone you can see. Always deducts more minutes from your card value, and sometimes the voice quality is so bad that you have to shout loudly... The customer service is worst. They keep calling you even after you tell them not to call. They will keep disturbing your family and you... Sometimes they may talk rude too.

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12:00 am EDT
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Global Telelinks - fraud & cheating!

If anyone of you are using services of Global Tele Link, be very careful while sharing your bank account / debit card details. I stopped using their services 3 months back. Y'day i was surprised to see some amount deducted from my bank account inspite of me not asking for renewal. When i checked them, they mentioned the agent could have done it without their knowledge. So please watch out...

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12:00 am EDT

Global Telelinks lack of truth in advertising

Very disappointed w/ Global Telelinks - http://www.globaltelelinks.net/usa/superabout.asp

- Their inability to route calls threw' THEIR network when the call originates from a Cell Phone (whose number is properly registered in the account) - resulting in a huge charge from my Svc Provider (in this case happens to be Cingular).

- Their inability to communicate these issues up and across divisions and get this resolved.

- Their inability to expunge my info. from their records after repeated pleas (from my part) and promises (from their side) :-(

People beware!

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Mark keyworth
,
Aug 24, 2008 2:46 pm EDT

I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !

1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...

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Ashok Shah
,
Aug 24, 2008 2:41 pm EDT

We bought the service for an offer of 7 cents call India from USA .
Pre paid $100 but after couple of months they started calling if i do not renew my acocount means i do not add more funds to my account I will loose my funds.
They are just keepin a GUN on you to add more funds to your account or loose your balance, I have more than $30.00 balance in my and have lost the same.
They keep on calling from India and do not have any office in USA.

PLEASE BE AWARE OF THIS TYPE OF FRUAD COMPANY OR YOU LOOSE YOUR MONEY.

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A Victim
,
Jul 13, 2007 11:03 pm EDT

Very pure service, not trusty, cheating customers.

I brought the prepaid service from an offer to call to India from USA for 7 cents. I brought this service and when I start to call, its saying 7.9cents per minute. My experience, they just giving too many offers, but they are not eager to keep it. I and several call to get back my money. Finlay, I made a dispute through my credit card company and they force them to return my money after 2months email and phone call. Very pure service, not trusty, cheating customers.

ComplaintsBoard
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12:00 am EDT

Global Telelinks unauthorized withdrawal of money

I was using services of Global Telelinks for International call from USA. Last month their agent, who was calling from India, called me to recharge my account but I told him that I don't want to recharge my account because i was going out of country. The people from the company kept calling me but i refused them. I even ignored their calls... Then I suddenly came to know that the company withdrew $55 from my account, illegally and without my authorization. I called to their office (Agent Imran) he said that he drew money presuming that I need to recharge my account. Agent Imran is a big thief... During conversation he told me that I could not have my money back. I called to their office again in the evening, talked to the supervisor (a lady) she said that I would get my money back in two days. But I never received my money back. But after one week I called them again on Friday (May 11, 2007). The company (agent Kamal) told me not to worry about I would get my money back in two days. After four days I called them again and I was promised again by Customer Manager (Ms. Smriti) that I would receive a call in 12 hours but I don't believe her. It is proved that all the agents in the company are thieves, liar and cheaters. I also sent them two email begging them for refund my money.

Mushtaq Hussain
Phone / Account No.[protected]
Virginia USA

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chitti chirutha
, US
Jan 26, 2016 1:05 am EST

global-telelinks Fraud Below is Whatsup Chat with Agent
01/15/2016, 12:14 PM - Eshanth Global: Hi
01/15/2016, 12:14 PM - Eshanth Global: Sir
01/15/2016, 12:14 PM - Eshanth Global: What hapend
01/15/2016, 12:14 PM - Eshanth Global: Can u apdate ur account today
01/15/2016, 12:43 PM - chitti chirutha: Hi was in meeting call me Saturday or Sunday
01/15/2016, 12:43 PM - chitti chirutha: Week days will be busy
01/15/2016, 4:08 PM - Eshanth Global: Ok
01/16/2016, 12:23 PM - Eshanth Global: Call
01/16/2016, 12:23 PM - Eshanth Global: Pick
01/16/2016, 12:23 PM - Eshanth Global: Plz
01/17/2016, 12:12 PM - Eshanth Global: Chiti sir don't do like that
01/17/2016, 12:12 PM - Eshanth Global: At list do a singal recharge
01/17/2016, 12:13 PM - Eshanth Global: U r creating problem for my job
01/17/2016, 12:31 PM - chitti chirutha: Please don't call can't argue or explain
01/17/2016, 12:31 PM - chitti chirutha: Don't disturb me
01/17/2016, 1:06 PM - chitti chirutha: I am saying serious plz don't call
01/17/2016, 4:26 PM - Eshanth Global: If u not recharge the account ur 50 dolar will dictated outomaticly
01/17/2016, 4:27 PM - Eshanth Global: And my salary will also didadcted
01/17/2016, 4:27 PM - Eshanth Global: Up to u what u want
01/18/2016, 10:24 AM - Eshanth Global: Check ur account credit 50 dolar
01/18/2016, 1:10 PM - chitti chirutha: Why?
01/18/2016, 1:36 PM - Eshanth Global: Let us see
01/18/2016, 1:36 PM - Eshanth Global: I have lost my salry just becose u
01/18/2016, 1:48 PM - chitti chirutha: Is it ?
01/18/2016, 1:49 PM - chitti chirutha: Why like that?
01/18/2016, 1:56 PM - Eshanth Global: When we ask for some doler welu in custmars account .for customer stasfatin .thy ask after that customer will do recharge .we say yes .if customer not rechage in that case thy diduct same from our salry
01/18/2016, 1:59 PM - Eshanth Global: 😄
01/18/2016, 2:00 PM - chitti chirutha: If customer not interested,
01/18/2016, 2:00 PM - chitti chirutha: Not your fault rite?
01/18/2016, 2:01 PM - Eshanth Global: That's why we ask to custmer
01/18/2016, 2:01 PM - Eshanth Global: After getting the amount will u recharge ur acout
01/18/2016, 2:02 PM - Eshanth Global: Thy say yes
01/18/2016, 2:03 PM - chitti chirutha: How can I get the amount
01/18/2016, 2:03 PM - chitti chirutha: ?
01/18/2016, 2:05 PM - chitti chirutha: Next month also they deduct from your salary
01/18/2016, 2:05 PM - chitti chirutha: ?
01/18/2016, 2:05 PM - Eshanth Global: Not also
01/18/2016, 2:06 PM - Eshanth Global: I have ask some more time..
01/18/2016, 2:06 PM - Eshanth Global: U do rechage
01/18/2016, 2:06 PM - Eshanth Global: Na
01/18/2016, 2:07 PM - Eshanth Global: In 25 I I ll give 5 extra
01/18/2016, 2:10 PM - chitti chirutha: Not interest, because I worrying money deduct from my account automatically
01/18/2016, 2:10 PM - Eshanth Global: I will do now that
01/18/2016, 2:11 PM - chitti chirutha: I said not interested, why you do that?
01/18/2016, 2:11 PM - Eshanth Global: We can't do that that's y it is not hapend yet
01/18/2016, 2:12 PM - chitti chirutha: Then why you scare me bro?
01/18/2016, 2:13 PM - Eshanth Global: If u I'll do its good other wise will do it towmmorow to save my salry
01/18/2016, 2:13 PM - Eshanth Global: With
01/18/2016, 2:14 PM - Eshanth Global: 15 doler
01/18/2016, 2:14 PM - Eshanth Global: Don't warry
01/18/2016, 2:14 PM - Eshanth Global: U I'll got benifit
01/18/2016, 2:14 PM - Eshanth Global: Then u can left
01/18/2016, 2:14 PM - Eshanth Global: I don't care
01/18/2016, 2:15 PM - Eshanth Global: Do u want to know ur card nmber
01/18/2016, 2:15 PM - Eshanth Global: Cvv
01/18/2016, 2:15 PM - Eshanth Global: Expi dat
01/18/2016, 2:15 PM - Eshanth Global: 3d passs
01/18/2016, 2:16 PM - chitti chirutha: But if you do that's fraud rite?
01/18/2016, 2:30 PM - chitti chirutha: Maybe I will do next month
01/18/2016, 2:31 PM - chitti chirutha: Because I want to try Skype this month as I told you
01/18/2016, 2:42 PM - Eshanth Global: No bro try this mont I ll give u best call qality
01/18/2016, 2:42 PM - Eshanth Global: For saving the salry I have to do that
01/18/2016, 2:43 PM - Eshanth Global: I have time till towmmorow
01/18/2016, 2:44 PM - Eshanth Global: I don't want to do but I have to do
01/18/2016, 2:44 PM - Eshanth Global: No way
01/18/2016, 2:44 PM - Eshanth Global: Sorry
01/18/2016, 2:44 PM - Eshanth Global: Plz coprate
01/18/2016, 2:44 PM - Eshanth Global: It is the last time
01/18/2016, 2:45 PM - Eshanth Global: Then go eny where I don't care
01/18/2016, 2:45 PM - Eshanth Global: I have lostof custmer
01/18/2016, 2:45 PM - Eshanth Global: Who trust on me
01/18/2016, 2:46 PM - chitti chirutha: I trusted that's why I do recharge that day
01/18/2016, 2:46 PM - Eshanth Global: Give prmison 10 dolar or I'll do 50
01/18/2016, 2:46 PM - Eshanth Global: Up to u what u want
01/18/2016, 2:47 PM - Eshanth Global: I will call ur friend by ur name .
01/18/2016, 2:48 PM - Eshanth Global: Chitti babu .plz do a singal recharge bcos I don't want do eny thing ring whith u
01/18/2016, 2:49 PM - chitti chirutha: I want to be nice, I want to do, but next month
01/18/2016, 2:50 PM - Eshanth Global: OK u can use next month I I'll do recharge towmmoro
01/18/2016, 2:50 PM - Eshanth Global: It is vailid for 3month
01/18/2016, 2:51 PM - Eshanth Global: Try to understand I don't want to get Didact salry
01/18/2016, 2:53 PM - chitti chirutha: Let me think for this week
01/18/2016, 2:56 PM - chitti chirutha: You said difficult to customer, but now why you want to loose me?
01/18/2016, 2:57 PM - chitti chirutha: No I worrying next month also you force me like this, if not interested

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srinivasan praba
, SG
Feb 10, 2015 4:31 am EST
Verified customer This comment was posted by a verified customer. Learn more

me too was forced to use global telelinks services by global telelinks agent, as im working in singapore. Initially was registered with S$25 for January 2015. Later on i could not get proper feedback from them if the call could not complete. Feb 2015 without my premises they used my card to transfer S$75. As i cam to know from my account statement. I kept sending email everday until today but no reply from Global Telelinks. I am going to file legal action on Global Telelinks.

Such a fake company .

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12:00 am EDT

Global Telelinks absolute wastage of money!

I have taken calling card from Global-Telelinks to call India from USA, and paid almost more that $200, but got very worst service, no continuity in your call, cuts down after every 2 seconds and no clarity in voice... please nobody take their service, because it is for pay and get nothing besides frustration.

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Maneesh Pant
, US
Oct 21, 2018 4:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

These people were calling me almost every alternate day and pushing my to buy and recharge! Juts to achieve their sales targets, Account managers charged my credit card without my consent.

I had very bad experience!

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alkananda
, NZ
Aug 29, 2018 6:33 am EDT

Hi dear i am using your service to call to India from New Zealand. when i call 8875070 they are saying to enter phone no.
But from yesterday they are asking for pin no. which i don't have because i want to call to India i have taken a phone card. can you please solve problem,

Thanks Alkananda Anil Bhosale

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Tiffeny
,
Apr 09, 2008 4:41 pm EDT

I bought a callin card in early march to call the caribbean from the US, the first time I tried the card, there was no connection whatsoever. I called customer service and the auto machine came on and said try in 15 mins so i did because i couldn't get a representative. After waiting 15 mins I tried but the same crap kept happening. I waited a couple of days (7) and tried agian same thing happened, called the customer service I finally got someone and she told me to try in 1 hr which i did in 1 hr still no connection on the card. I called back and a man answered when i said hello he hung up I called again got a soft spoken lady when i got a soft spoken lady when i started to state my problem she cut me off and said "You need to call back thank you" and hung up on me. I tried again and by this time we're in April the second week and they just kept hanging up the phone. I'm begging to think this is a scam and if this is I say shame on you!

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ricky
,
Feb 18, 2008 11:08 pm EST

Hi, been using the service for the last 9 months from the US and am glad to say that i have never had a problem with neither the service or any discrepancy in the charges with regard to the duration of the calls...! I have used reliance in the past too,and i can easily say that i haven felt any diff with the quality of the service..! Atleast not so far... peace.

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Ramesh Babu
,
Jan 28, 2008 10:11 pm EST

I am using globaltelelinks service calling to india. I feel it is worth to my money which i have spent for calling to my home. They are trusty and i never had any problems in the case of charging more etc., and more over the quality is good compare with other providers.

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bonnie plowman
,
Aug 31, 2007 10:45 am EDT

I have an account i open fri the 24th for my son to called me from coffewood correctional center in va. and he still isn't able to call me. I called you all this past Wednesday and still have not gotten any results just the run around my phone number is [protected]. I opened this account and i am sorry i did. I called my regular phone co. and they said that have no block on my phone and i am tired of hearing a half hour of music before i get an operator from you all.

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AKM Ghulam Hussain
,
Aug 11, 2007 9:16 am EDT

I bought Talk USA card. It says that Canada to Bangladesh Cellular call per minute is 2 cents. I bought 20$ credit which said it would allow me 1000minutes. But after talking for about 30 minutes, it said that I have $2 credit.

I contacted the address given. They said the rate is 49 cents per minute. It's a total cheating. I am looking for legal platform where I can complain. If anyone knows any platform please forward it to me.

I would see the end of this kind of cheating. For proof, I'm forwarding the links as follows:

Web of Advertisement:

http://www.callingcards.com/shopping/card_profile.asp?TC=TK&GUID=4C29F5F19B6D5A4888D8CFF1A632BB06

Reply to my mail:

The calling card you choose when calling to Bangladesh cell phone is $0.49 per minute. When you are referring to the 1000 minutes that is when you are calling within the United States, not outside the US.

Regards,
Support
CallingCards.Com
UniversalCaller.Com.

KM Ghulam Hussain
think2100@gmail.com

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t yem
,
Jul 29, 2007 7:48 am EDT

I Bought a Hello china Calling Card for $5. A couple of days a go I tried to call China; There was a dialing tone but no connection whatsoever. Then the recorded voice announced I have insufficient fund. I called the customer service and explained what happened, expecting a refund and some kind of apolgy. But the soft spoken lady on the other enf of the line simply said:"sir, but you are trying to call a cell phone which we don't allow". I told her back I didn't connect to it, besides they didn't list that theres is a penalty for attempting or thinking to call to a cell phone, but to no a avail.

So beware of this highway robbery, and a high way robbery wouldn't last long. To contribute my share to this end, I am in the process of filling a complaint to FCC and Better Business Bureau (BBB) which the co. is a member.

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A Victim
,
Jul 13, 2007 11:00 pm EDT

Very pure service, not trusty, cheating customers.

I brought the prepaid service from an offer to call to India from USA for 7 cents. I brought this service and when I staat to call, its saying 7.9cents per minute. My experience, they just giving too many offers, but they are not eager to keep it. I and several call to get back my money. Finlay, I made a dispute through my credit card company and they force them to return my money after 2months email and phone call. Very pure service, not trusty, cheating customers.

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Contact Global Telelinks customer service

Phone number

+1 (800) 205-8161

Website

www.globaltelelinks.net

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