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2.0 768 Reviews

CenturyLink Complaints Summary

187 Resolved
571 Unresolved
Our verdict: When using services from CenturyLink with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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CenturyLink reviews & complaints 768

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Newest CenturyLink reviews & complaints

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12:01 pm EST
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CenturyLink incompetent liars

After being lied to twice about their service and the price. I cancelled service before it was set up only to be billed for their mistake. I received absolutely no service from them, yet have been turned in for debt collection because of their mistake. I have now spent over 4 hours on the phone with them only to have to wait for them to review this mistake in order to deal with it. I would not recommend their services to anyone. I have never spoken to more incompetent people who can not do anything to help you and do not know what their services provide or the price to charge for them.

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CenturyLinkJoey
Greenville, US
Mar 16, 2010 12:28 pm EDT
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griegota.

Just a quick note. My offers to help people here are sincere and that is why I provide them with my email address. We do not publically trade private information on this website to share with everyone. There's plenty of people that take up my offer for help. Surf over to my Twitter page to see. I'll leave it up to you to decide. Thanks.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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griegota
Las Vegas, US
Feb 16, 2010 2:21 pm EST

Hummm, this Joey H. CenturyLink Customer Outreach fella seems to be hogwash. Look at the other complaints. He has yet to help anyone. DO NOT DO BUSINESS WITH THEM...

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Gregan
Hansville, US
Jan 08, 2010 2:10 am EST

I agree. about an hour on the phone since they seem to ignore email, three departments and no help whatsoever.Not a difficult problem no one would/could do anything except transfer me and at one point actually suggest looking into a different isp since they "Dont really do that sort of thing". I just wanted to know how to change a setting on their exclusive westell made modem.None of them know.
STAY AWAY.

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CenturyLinkJoey
Greenville, US
Dec 11, 2009 10:28 am EST
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Dan,

Sorry to hear about the trouble you had. I'll be glad to see if I can help out. If you email me more details on the issue I'll check it out. Try to include the account number and address if possible. My email is Joey@CenturyLink. I've helped many others here on Complaintsboard.com. You can see others I've helped out online here: http://twitter.com/EMBARQ/favourites.

Thanks,

Joey H.
CenturyLink Customer Outreach
ReachOut@CenturyLink.com

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Chump
Bellefontaine, US
Dec 10, 2009 5:07 pm EST

My ISP was Embarq, now Centurylink. Their service is horrible. The people are paid to be rude and incompetent.

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11:57 am EST
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CenturyLink scam charges

Tried to disconnect from Qwest d/t move and switch to AT&T. Had automated bill payment. Stressed that payment should not come out of old checking acct. #, and gave new checking acct.#, got a bill saying it was being debited, called again and was told that she had stopped the debit and I would need to pay bill by check. OK, 4 days later bill debited from old checking acct. anyway, plus received $27.50 bounced check fee (which is why I did not want it debited from the old account) Called Qwest a 3rd time and was told the standard "sorry for the inconvenience" but we are not going to pay anything back and it your tuff luck that we didn't do what we said we were going to do.

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8:56 pm EST
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CenturyLink employees

I am so disgusted with Qwest. A relative of mine has been an employee for decades, and worked their rear end off for the company. Not only was their 401k taken when Nachio felt like he deserved to steal everyone's hard earned money, but the company itself doesn't give a rats butt about the employees as well. The fact that thousands of people lost most of their retirement is a disgrace, the fact that Qwest paid for Nachio's defense is an outrage, but Qwest seems to have forgotten about the people that lost that money! Not one thing has been done to help those employees! Just wait, next thing we know Qwest will take whatever retirement that is deserved to those employees. This company is such a rotten joke! The government hands out money to companies, what about the people that lost that money!?

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10:16 pm EDT
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CenturyLink billing

The true story about qwest internet.
Pay attention closely and expect this from them.

1. Qwest will tell you it's a certain cost when you sign up, this includes an advertising price. It turns out to be $+++. ++ more than expected when the bill comes. True false advertisement. Isn't that illegal?

2. Billing is very confusing and filled with charges ranging from this to that. They even repeat some charges but it isn't calculated but instead shown to throw you further off. Basically their billing is tricky and filled with loopholes.

3. Speed 100% unguaranteed. Speed is nearly always barely 80% of the advertised speed. If it says 1.5 mb it's 940kbps. If its 7.0 mb it's 5.4 kbps. They than turn around telling you that you are a [censored] for expecting full advertised speed and they'll give you a bunch of technical mumbo jumbo about how they only guarantee 50-80% of the actual speed and the reasons are because of how far you are from civilization. Even if the box is 1 block away or right by your garage.

4. Qwest will try and sell you the lowest available speed to your ##. They will lie about availability and tell you it had jsut been upgraded. Then days later offer you a faster speed but now you have to submit to their 2 year contract to change your "offered good package".
You are now tied to a 2 year. Or lose your "offered good package" and pay higher price. Or you can just keep your 1.5 mb : (.

5. Free months? Maybe... They will tell you you get 3 months free. But instead you get charged full price until the 3 free months are calculated in months later. By then you have already paid full price for months and end up crediting/overpaying them for your own good.

6. Bad service. When their techs come to fix things they can't ever figure what's wrong with the lines and always end up drilling new holes everywhere for new outlets. Sometimes they make it worse! You end up paying for it. If its your house wires or anything near your house for that matter. Unless you pay for their guaranteed service plan where they fix things free everytime it's down at a monthly fee.

7. Dsl upload is never mentioned and you are led to thinking that they are as fast as cable. Truth is their upload speed is nearly 700 kbps and unreliable for video conferencing or becomes very laggy when you are connected to 4-5 other things and the upload becomes maxed. False advertisement again. They claim they are as fast as cable. Not uploadwise. Not even close.

8. Tech & reps stink. Qwest reps all have 2nd grade level education. They only ask you 4 things. Your name, your last 4 digit of social security #, how can I help you, and we are sorry for the inconvenience. That's all you can expect from their reps. And so you'll always have to wait days before you get a tech out or your problems solved which could take months later. It is as if the techs and the reps don't know what the hell dsl is all about. Could it be the modem? Your home phone line? The wall outlet? The wire going to the outside box? Basically you'll have to tech yourself.

Here's some tips to battle their stupidity.

1. Complain and threaten to quit and go to comcast. They will credit you 100+ for the stay. This speed things up and the techs fix things faster. It also people turns your internet speed up mysteriously.

2. Never sign up!
3. Quit if you have!

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MSStates
Denver, US
Apr 27, 2010 11:07 am EDT

I have been fighting with qwest for nearly four months. I terminated there service within a week when the internet was not fast enough for my needs (4 months of fighting for a week or less of service, just doesn't seem right). I keep getting bills from them for past due service and an unreturned modem that was returned within the week. I have made at least 6 calls. They tell me to wait for a final bill or tell me the balance has been cleared up, once to the point of saying I will get a statment/letter stating the fact that it was cleared up. That was 3 weeks ago and all i got was a debt collector calling me and writing to me that I owe a debt. And my favorite part is how they protect their managers so you can't get a hold of one of them for up to 48 hours. If it is your mess up then you better be available to clean it up at my convience not yours.

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chris in the 'couv
Vancouver, US
Sep 04, 2010 1:05 am EDT

I noticed this month that my Qwest cable and internet bill each went up $10. I did not receive prior notification that these bills would be increasing. Trust for Qwest is now in question. I went shopping around for other ISPs and it seems that I'm being over-charged for what I'm getting. My current speed I'm getting from Qwest is 2.6Mb/s. This costs me $60 per month. Is the cost/speed ratio good?

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karibo
Kelso, US
Mar 21, 2011 4:42 pm EDT

I am still on hold after numerous attempts of trying to get a $5 per month charged removed after we purchased our internet modem about two years ago and they continue to charge us the rental fee. Last October I spent hours on the phone with them to only receive 3 months credited back. The charge is still there every month and I was just told that I would receive for this month but not prior month because it my responsibility to check my bill. I assumed when they said it was taken care of that Qwest would make sure its taken care of. At this point in my opinion I thinks its a scam and another way to get as much money as they can. I've been with Qwest for about 20 years and bundle all my services and now refuse to continue my services! I will be shopping for a company that provides service and that IS NOT QWEST!

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700citizen
Aspen, US
Mar 03, 2011 3:18 pm EST
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Thank you.
I deeply hate Qwest, if one can hate a company, I do.
30 years being with them, no loyalty no attempt to better them selves.

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4:13 pm EDT
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CenturyLink vacation offer scam / direct tv

received a postcard in the mail stating 8 day / 7 night "birthday" cruise. No company name or email address. Only a toll free number that can only be called monday - friday 9:30 am - 9:30pm, or
saturday 9:30 am to 2:30 pm ET.
I called to inquire the name of the company & tried to find out what they are selling. I spoke to "Monica", who only told me that they are
"LBV" travel in Manalapan, NJ. There is no such listing for a travel co.
in that town, by that name. I found a toll free info sight that shows it to be a company "Qwest" for direct TV & cable.
Toll Free Number Information for [protected]
Number Status: IN USE

Status Date: 10/30/08
Company: Qwest/LCI International
Contact Number: [protected]
Website: www.qwest.com
Description: Qwest provides voice, video and data services across America and the world.

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CenturyLink customer service

Problem: July 27, 2009. Qwest customer service made an error by pulling a payment out of my savings account versus what was authorized (checking) which caused a domino effect of fees: Bank fee $25.00 return of check to Qwest for non-payment (as my bank does not except saving withdrawals), $25.00 Qwest Fee for non-payment of bill, inturrupted service of Qwest service for client, and numerous telephone calls and computer time utilized to track down error.
Results: Qwest did AGREE THEY MADE THE INTIAL ERROR of using the WRONG SUFFIX on the with drawal of funds from the bank, which caused the insuffencent funds fee from the bank to the client. In turn which brought forward the NSF notification on the Qwest Bill to client, and the inturrupted use of service for client.
Client request: Was logical to ask for Qwest to send a letter or fax to their bank (to which was required by bank) so they may be returned the $25 fee that was charged due to the mistake on Qwest action. Also remove all NSF fees from the Qwest bill.
Results: Client on that day paid with another CHECK insuring the Qwest customer service member placed correctly in to the system this time payment so bill was properly taken care of. Qwest REFUSED TO SEND FAX OR LETTER TO BANK, OR PROVIDE ANY REFUND IN THE AMOUNT OF $25 FOR THE CHARGE TO WHICH THEY MADE OCCUR from their error as they said IT WAS NOT THEIR FEE? They did state they would take off their NSF fee.
How big of them after being a client of theirs for 15 years, and paying my bill on time every month. I felt SOOOO SATISFIED with their customer service. Over all these years I over looked the 75 cent charges they charge on some call fee that we were NEVER MAKING as it was a hassle to get them to take care of it, and NOW THIS...
I AM SICK OF QWEST and their customer service. As a client we know if we do not pay our bill they turn the service OFF, but if they make a mistake we pay for it no matter what. I say drop them if you can.

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CenturyLink online scam

Technician removed my password on e-mail and completely screwed up my e-mail after 1 1/2 hours on the phone he said I would have to have it fixed by Mac after he screwed it up. I asked politely to talk to his supervisor and he pet me on hold and no one came to my aid after another 1/2 hour on the phone.

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CenturyLink tricky billing & lying offer

When I first ordered Internet. I was told there was only 1.+ meg available at my address. Upon completion 5 megs was available. The LYING offer part is where 5 MEGS is available right after you get 1.+ installed. So now I called and got it switched to 5.+ megs but now I see an offer for even HIGHER speeds.

Billing came. Now I was told it was about 60 a month. The bill said 125+. It gets even more tricky. The sells rep tells me they charge me 1 month ahead and that the real payment was 75$ but this is weird cause why does the paper say 125+? And what if I pay 75$ and next month is still I owed -125+. Next I am wondering how the next bill will be since they charge me 1 month ahead does that mean that the next bill is 0 or PRO rated in weird ways? Next issue is MODEM. They said I get to keep my modem but now they send me a NEW ONE and I am still being charged for my old one till they get it back.

I am all confused and well pretty disappointed QWEST runs their business this way. If I had so much money and didn't mind being misinformed or trickly billed I wouldn't be PO'd but I am jsut a single father raising 6 kids and this really sucks.

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CenturyLink Unsolicited phone calls

I keep getting phone calls from this company. My caller ID identifies them as "SUNROCKET DID" but a reverse look-up of the phone number leads me to Global Crossing Local Services in Chicago. When I answer the phone, they do not respond.

I have no relationship to this company. I am on the "Do Not Call" list so they should not be calling me. Their calls are aggravating. I am concerned that they are connected to some kind of burglary gang and they are checking to see if any one is home so, if we are not home, they can notify their accomplices and burglarize our house. I want these calls to stop!

Thank you

you can reach me at [protected]@comcast.net

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asylum23
, US
Nov 29, 2018 3:41 pm EST
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These [censored]s have over a hundred different "locations" allowing them to spoof almost any local #. They are not actually in the locations, in fact they have been sued many times.

Here is their dba name: Global Crossing Telemanagement, Inc.

You can see that they have Yelp, Google, and BBB reviews, all negative. Want to sue them for 100% illegal calls, especially Robocalls? Go to your county courthouse and file in Small Claims, you don't need a lawyer, file for every single time that they have called your phone, I believe the amount is $500, plus Robocalls probably make the amount even more. Sue these a-holes! They "sell" all kinds of phony services, plus your state is after you, plus you will be put in jail, plus they eventually want you to send them Gift Cards!

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Tlyna
, US
May 26, 2018 10:36 am EDT

I got a couple of calls from [protected]. Most if them were hang ups but one was threatening me with jail. Not quite sure why as part of the message started before my voice mail picked up. Knowing any legitimate reason for such a threat would not have come in that manner I did a check on the number and it came up as Global Crossing Local Services-Boston, Massachusetts. Considering that they seem to have numerous phone numbers all over the country and are doing the same type of calls, someone should be shutting these scum down.

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Deborah Sandahl
, US
Jul 13, 2017 10:03 am EDT
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I just received a call from [protected]. When I answered, no one spoke and they just hung up. After a Google search it came up GLOBAL CROSSING LOCAL SERVICES based in Minneapolis, MN. It seems they have different numbers for different States and have been doing this for at least 6 years now. Why can't anyone find out who they are and shut them down? I am also on the DO Not Call List and this has been happening way to much.

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surf2
, US
May 29, 2017 1:15 pm EDT

I keep getting calls from a number I did not know and when I did a reverse look up it showed Global Crossing in Marietta, Ga. I don't know anything about this company, but I get two calls a day. I also got a new line on my cell phone and the day I activated it I got a call from this number. That's scary! But I can tell you if anyone from this company threatens me, or my family let them bring it on.

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Hotflesh
, US
Feb 21, 2017 11:37 am EST
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I got a call and it came up Global Crossing Local Services in Nashville, TN [protected] saying I won a trip but I only would have to pay $100 fee.

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Nunya91
, US
Jan 16, 2017 11:19 am EST

They called me from [protected] I called back and I said I had a missed call and the woman said uh huh we were expecting you and then out me on hold I hung up right away and blocked the number I don't even know what they wanted but from the looks of it I am glad I hung up the number also showed up as global when I searched google but shows a Kansas City number but they are actually located somewhere else. I hope they get these guys also especially if they are threatening everyone's family and saftey.

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Nunya91
, US
Jan 16, 2017 11:21 am EST
Replying to comment of Nunya91

Lee summit number typo and they put me on hold lol

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Raven Lee
, US
Sep 20, 2016 4:19 pm EDT

The number this piece-of-crap company uses to harass me is [protected]. A Google search pulls up Global Crossing. When I try to follow the robot through the options, I end up with 24-7 Legal, who ends up connecting me with a law firm based on the zip-code I enter. I don't know how I got on their call list, but it's really getting ridiculous. A lot of these complaints are pretty old, so I don't know if it's the same entity that's harassing all these other people, but some agency should have some control over this crap.

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sdkjfslkj
, US
Aug 14, 2016 4:03 am EDT

Don't just contact the BBB. Please also file a complaint with the FCC. If everyone here files a complaint, the FCC may do something about it. https://consumercomplaints.fcc.gov/hc/en-us/articles/202916660-Unwanted-Telemarketing-Calls-and-the-National-Do-Not-Call-List

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Steven Catface
, US
Jul 27, 2016 8:48 am EDT

Got a text from [protected] asking me to fund a URL, whatever that means. The text came from somewhere in Illinois. Somehow they knew my name and street address. I figure it is a scam.

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Sheridan1
, US
Apr 24, 2016 5:23 am EDT

Received a call from [protected] twice this morning at 3:45 a.m.. I did not answer either call because I don't answer calls from numbers I don't know and couldn't read the number fast enough without my glasses. A reverse look-up indicates this call was placed by Global Crossing Local Services, Inc. - PA. I am also on the No Call list - and receive numerous calls from other "unknown" and "private" numbers. My guess is that these are all scams trying to determine whether engaging the person answering might lead to a successful scam of sorts. If anyone has better info I would love to know about it.

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CenturyLink ripped off

When I was trying to get internet service from Qwest I spoke to four different agents and each of them said that the previous agent was wrong and that the agent I was speaking with was correct. I got four different answers and none of them were correct.

I was told that I would get a modem sent to my new address and that I wouldn't need to be home. Then I was told that I needed to be home and that the installer would bring a modem with him. Then I was told that the last agent shouldn't have canceled my order and that I would have a modem sent to my home yet I would need to be there to sign for the package from UPS. UPS left one modem on my porch and another modem on the porch of my previous address and no one signed for either. An old neighbor called me and said there was a package from Qwest sitting on the porch for a few days. I recently had a stroke so I had a friend drive me there to pick it up. Both modems were not the correct one.

I called and spoke with a "Supervisor" who did finally send me the correct modem but told me that all I had to do was take the packages to a UPS store and tell them that I refused the shipment. I asked if I needed a return label and she assured me that I didn't. I had another friend drive me to two UPS stores (the only two in my town) and both told me that they do not accept packages to be returned.

I called again and was told that a UPS agent would come to my home between 10:00 and 2:00 to pick up the packages. Of course no one showed up and I called back that night at 9:30 pm and another "Supervisor" told me that UPS would still be there that night. Of course I knew that he was lying.

I called again and spoke with another "Supervisor" and was told that she would call me back which of course she still hasn't. I spoke to another "Supervisor" and was told that I had to wait on the phone while she contacted UPS. I explained that I was using a cell phone and was already over on minutes trying to talk to someone from Qwest and she refused to help me. I also had to stay home from work waiting for an installer who never showed up and a UPS guy who never showed up. I am out over $200 and I still have to pay overage fees to try to get this resolved.

Each agent and "Supervisor" told me that even though every mistake was Qwest's fault, I would be responsible to have the modems returned because I picked them up off of the porch even though I never signed for them. They told me that they would charge me for modems that I didn't want, didn't ask for and never signed for even though they won't let me return them. I feel like I'm on Candid Camera or in an Abbot & Costello routine. Why am I responsible for their mistakes that they won't take care of? They won't let me return them!

Of course they lied about the price and the commitment terms when I ordered it. While on hold for most of the time I keep hearing about Qwest's award winning spirit of service. I find that hard to believe. The mistakes made should not have happened and even after the first mistake one call should have gotten everything resolved. Qwest agents go through intensive training, so they say, yet they don't know what they are talking about nor how to do their job. Then they blame the customer for their mistakes. After all the mistakes they make they have the nerve to tell customers that they are locked into a commitment and will be charged for canceling their service. Amazing!

Save yourself some aggravation and spend a little extra for service from someone else. It will save you a lot of money in the long run.

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kandacehayes
Boise, US
Jul 06, 2009 1:44 pm EDT

i have been dealing with qwest's horrible customer service for years now. they have mixed my account up w/ 2 other peoples and tried to charge me for their fees. just got it to where i don't have top call once a mo, to get the modem rental fee off since i own mine, horrible- horrible - nasty csr's that are just plain rood ( a few really nice ones also, but mainly rood) i would transfer service if i could, but they are the only phone co here, and they handle my dtv, cell, net, and phone, ..
FYI- just be prepared for allot of headaches dealing with qwest!

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CenturyLink Account is fraudulent

A while back when I first was stationed in North Carolina I had to get a telephone account with Sprint it was the only one in the area I was living. For a while I was getting two bills as though I was not paying mine. I would pay them but didn't know that I had another account opened in my name in the Rocky Mount area. The only why I knew it was fraudulent and through the phone company is because my name on their account is spent wrong and I would try to fix it with them and they never changed it. I have never lived in rocky mount and have never had two accounts with Sprint that is now Embarq. A while ago I triend to fix this account and miss placed the information. If you need me to do this again I will but I have moved since and would like to have you send the investigation paperwork to my new address which is
8708 Tin Lizza Drive
Fayetteville, NC 28314

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CenturyLinkJoey
Greenville, US
Jun 08, 2009 10:09 am EDT
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Agapito,

Sorry you're having trouble. If an account was set up fradulently in your name, you would want to contact our Fraud Department. The Fraud Hotline is 877-78FRAUD [protected]). Also feel free to ask me any questions you may have. You can send me an email at anytime, EMBARQ_Joey@embarq.com.

To verify my identity, check out some other customers I've helped online:

http://twitter.com/EMBARQ/favourites

Thanks,

Joey H.
EMBARQ Customer Outreach
reachout@embarq.com

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CenturyLink repair bill

During landscaping our phone line got cut. I call Qwest to see how much it was going to be to replace it. I was not on a contract with Qwest and thought if it was going to be too expensive I would cancel my service and find someone else or do with out a phone. I was told by a the repair department that it would not cost me anything, so I went a head and set up the repair. Two weeks later I recieved a bill for $523 for administrative fees, labor and material all for the repair of the cut line. The bill tells me to call a number if I have questions. The number is for a company CMR Claims who is really just a collection agency and can't do anything about the charges. I spend hours on the phone trying to get someone to tell me why I'm responsible for this and why it cost so much. I have yet to get anyone on the phone to give me an explaination or even make any consessions for Qwest's Repair center's error.

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CenturyLink dishonest sales/sneaky billing

I signed up to add an internet promotion to the phone line. After myself and another person in the house verified that the bill would only reflect an addition of 14.99 for internet, 8.00 for modem, and the regular telephone bill (which was 11.00), and there wouldn't be any surprise charges, I signed up.

I received confirmation in the mail that showed the internet agreement, but also showed the phone service had been changed to a "silver plan" which was 29.99 before taxes. When I called, I was told the 14.99 internet was only valid with the silver plan. I was angry as no one had agreed to change the telephone plan.

After nearly an hour of speaking with Maureen in Customer Loyalty, we had worked out an agreement that gave the account certain discounts. This would make the total bill close to what I expected when I initially signed up. This would only be valid for 4 months, at which time we could disconnect the internet and have the phone go back to "basic" service. I clearly verified with her (as they ensure you need to) that the bill would only reflect a phone charge of 14.99, plus internet charges of 14.99 and 8.00 per month. She said, other than the first month, when they bill in advance, I would expect my bill to be app. 38.00 each month before taxes and discounts. I agreed to this and hung up.

I just received the bill and there is a line item charge for both telephone and internet noted as "Service Changes and Additions". This is a total of approximately 35.00 more than Maureen told me I should expect my bill to be (also a "surprise charge" that no one revealed even when directly asked). I haven't called them yet, but their deceptive business practices warrant a complaint. BEWARE! Get everything in writing from these people!

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Lunchmeat
Phoenix, US
Dec 17, 2011 12:34 pm EST

Please forgive my spelling above, I can't see very well. I can't seem to find a way to edit it either. If a message comes off illiterate, it's not going to be taken seriously.

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Lunchmeat
Phoenix, US
Dec 17, 2011 12:18 pm EST

Here is the deal they are selling now they say they are not selling. The exact same thing happened to me. But I know how they operate, so I signed up for the internet only for $19.95 a month for a 1 year contract and called back later to add a basic line $18. But I knew she bundled it, and waited for he to "verify" what she actually did, she has too. When I reminded her I did NOT want to bundle and only wanted the basic line, she very nastily said "Oh, so now you want to DOWNGRADE?" Like castrating me over the phone. When I got the first bill, it was massive. When I called them, they said the rep wasn't authorized to sell me that plan. They also said the wouldn't read the notes back to me and not tell me why they never sent me an order confirmation email I had requested. I called their verification system, but the system didn't log that kind of info. Bu the agent read the entire script to me, inserting the deal. I know they record those, they have too. But they refused me access to them or to have them transcribed. CHAT, its the best way to get it in writing. Following is a link to their plans, the one i singed up for is the first one titled 12 month offer. Right now they offered me a 50% off deal, but now can't test the other speeds, it was $19.95 for ANY speed. Keep in mind, customer service is about servicing the customer's wallet, not the customer's needs. If you don't bundle, they are not interested in servicing you. Most phone companies don't advertise their basic phone plan. By lay, they have to offer one, but aren't required to actively advertise it. Right now, Centurylink has a "deal", HSI for $19.99, home phone required., but they are charging $45 dollars, their basic is $17.49!

https://qwest.centurylink.com/residential/internet/broadbandlanding/pricing_details_popup.html

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5:23 pm EDT
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CenturyLink see who is behind it all

What most are not aware of is that this compant "Qwest Marketing" is really Three Stars Media. If you ever get called in for an interview you will go to an office with qwest marketing as the name of the company. If you get hired (like I was) its then do you find out that they are called Three Stars Media and you never hear about Qwest Marketing anymore.

HOW THEY MAKE MONEY: Its really simple and unethical. They first post fake jobs on craigslist, if you respond they send the applicant and email saying to call a number where you will speak to a representative about the job you want. So the applicant calls the number and speak to a representative from Employment Select (dont let that name fool you because its still Three Stars media, I know this because I unfortunately would be the one to answer these calls along with many others) They give you a mock 5 min interview asking basic information. When they get to the end they pitch you online schooling to see if you are interested, if you say yes (which many do because they think it correlates with the job) then they transfer you to education connection (A different company all together) they make money for every lead they send over.

Take it from me I used to work there, most people who are hired have no idea its like this, you do not find out until you start working there and see how things go down. The main manager is called Mike, tall buzz cut. The owner of this business is some Egyptian guy.
Its a call center Job that lies to people.

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Wuanita
orlando , US
Apr 20, 2010 4:16 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I actually quit my job to work here the way they made it seem and i cant go back to it now because they are not hiring. I am struggling because of the internet company was a scam and MATT AIKEN, is the name of the manager who let me quit

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another one scamed
Orlando, US
Jan 25, 2010 4:46 pm EST

i just came from my first "interview" with The Internet Company and I knew something was up. I have never had my picture taken in an interview before (how weird is that). I was placed in a room to take my basic assesment test. While in the room there were atleast twenty others during the time I was there taking the same test. (turn and burn) After finishing the first page of three they then asked questions like "do you use Myspace or Facebook", "how many friends are on your Myspace and Facebook" and "What is your main mean of communication" obvious marketing tools. After researching this online there are to many complaints to count. I'm not even going to waste my time or gas on the second "interview".

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-Sara-
, US
Jan 21, 2010 12:21 pm EST

I recently reported this company to www.careerbuilder.com because I did further investigation on the company. This company is going under aliases such as "The Internet Company", "Quest", "Three Stars Media", etc. Career Builder did an investigation on this company following my complaint and the company has been removed from their website. It is imperative that we continue to report this company to the websites that they are posting their jobs on in order to protect ourselves and other job seekers. If anyone finds their ads on various job sites, please report the company to the host site so that they will be removed!

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MissHW
Altamonte Springs, US
Dec 02, 2009 3:43 pm EST

I had a experience with Three Stars Media a few months back and just informed on this site under complaints for Three Stars Media that they are now using another name THE INTERNET-COMPANY.

Thanks

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blackcherry06
, US
Nov 24, 2009 12:28 pm EST

Beware that this company goes by three names:
The internet Company (www.internet-company.com), Three Stars and Media Logic. All the same company.
I also went to their office for an "interview" for the "Administrative Assistant" position.
It went down EXACTLY as hf4268 described.
What a bunch of ###.

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hf4268
, US
Jul 09, 2009 5:06 pm EDT

Three Stars is a scam company. Here is a local news story on the company:

http://www.wftv.com/action9/19970193/detail.html

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duped too
, US
Jul 05, 2009 12:50 am EDT

My Three Stars SCAM experience

I recently went for two interviews at Three Stars Media and this was my experience. I am hoping someone closes this company down ! It's hard enough to find a job in this market but when you get scammed like this, it becomes VERY demoralizing.
I applied for TWO jobs on CareerBuilder.com : Administrative Assistant and Human Resources Assistant.
Click here to see the actual postings as they appeared on Careerbuilder.com : http://i44.tinypic.com/11rrxa9.jpg and http://i39.tinypic.com/jj5qgy.jpg . NOTE: CLICK the pics to make the image larger to be able to read it. This applies for all future photo links.
I received and automated e-mail back from Three Stars, Inc. the next day requesting to set up an "initial interview" : http://i42.tinypic.com/s4t6br.jpg .
I went to the website and registered for an initial interview. The ENTIRE interview set up process was automated.
I received a confirmation e-mail for the "initial interview" : http://i41.tinypic.com/6hi88n.jpg .
And a reminder e-mail : http://i43.tinypic.com/wbz5mp.jpg . This reminding cements the thinking that the job interview is important. They want to make sure you show up.
I put the words "initial interview" in quotes above because there was NO interview on my first visit to Three Stars. Here is how the first visit played out.
I arrived at Suite 211 and the receptionist asked for my resume. She then handed me a white binder with laminated pages to view information for a "Verification Specialist". I quickly paged through this booklet because I already knew what was coming next. I have to admit, I didn't pay attention much to the laminated pages because I had a friend who interviewed a few weeks prior for a Sales Manager position and she told me the first interview was just an assessment test.
After flipping through the laminated booklet, I then handed the book back to the receptionist. She told me I needed to take an assessment test (I think the binder info alluded to this too) and she told me she needed to take a picture of me as they "have so many people coming through their doors" and needed to take the photo for "identification purposes". I complied and let her snap my photo. She then guided me through a door opening to a room with several computers and little cubicles dividing the individuals taking the test. She opened the test on a PC, told me I had 30 mins. to take it and she told me I could use a calculator and she opened the calculator on the desktop. She told me to log in to take the test using my e-mail address and my last name. I then saw all my person info (name, address, etc. as well as the pic she just snapped of me) and then was taken to the test. I don't remember all the questions but I found a few questions quite odd. One asked "Are you over 24 years of age? " another asked (not sure of exact wording) "We have part time work at home positions for individuals. Would you be interested in this position or would you like to stick with the position you applied for?" I selected to stick with my current job I applied for. And there were some questions on advertising: "What are advertising verticals?", "What are five of the top 100 Internet websites?". There was also three vocabulary questions (the only one I remember was the meaning of the word "CONVERGE", there were two other vocab words used in sentences, I can't remember, something about Freud). There were also some Math questions. From memory, I think there were three in total, two word problems (one something about cutting a piece of wood into three pieces and the other was an algebra question, I think it was "2x - 4 = 6") and another odd question was "If you knew you would be fired for admitting a mistake would you lie to save your job?" . There were other questions on the test but these certain questions stood out to me.
I left the computer room and the receptionist handed me a business card (http://i44.tinypic.com/p7vus.jpg ) and told me to log on to their website with my e-mail address and last name after 10am the next day to check my application status :
When I logged on the next morning the website had a message (after I logged in) showing that my "aptitude test was impressive" and they wanted to meet with me for a second interview. I scheduled the second interview and got another confirmation e-mail : http://i40.tinypic.com/97440m.jpg .
And again, another reminder e-mail for the second interview : http://i43.tinypic.com/30cuc8o.jpg . They really wanted to make sure I showed up !
I arrived for my second interview at Suite 217 and walked into a foyer with dark lighting and no one to greet me. I saw a big conference table with better lighting and big leather chairs and a projector. I sat down next to two women who were waiting for their "interview". One of the women asked me "what are we doing here? What's going to go on I wonder ?" - the both laughed nervously. I told her that first we would get a presentation, then tour, then have individual interviews. This was the experience of my friend. In reality, I misunderstood my friend - there was no individual interview after the tour, it was a group interview telling everyone that they would be getting a phone call if they were interested. Again, my friend when there for a sales job, NOT the jobs I had applied to for Admin Asst. and Human Resources Asst.
Eventually, more people filtered in. We had 10 in our meeting. A woman named Crissy W (WAH Advisor Regional Manager - according to their website. Go to http://threestarsinc.com/teams/corpTeams.cfm?dept=9 and click on the little girl being hugged by Mickey Mouse to see her pic and info) was our cheerleader for the next couple of hours. She first asked us to go around the room and introduce ourselves. She then told us about herself (she was a dancer and worked at Disney, although that didn't pay the bills and then she spoke about the company. Started in 2004, now has over 500 employees and also a team in India. She explained the role of the Verification Specialist and explained that they don't show the job name in their listings online because "no one would know what that job is and no one would apply for it". So she admits up front that the jobs that brought all of us in DID NOT EXIST, but not in those exact words. My Human Resources Assistant and Administrative Assistant jobs were not real open jobs at the company! We were told that Three Stars also had a website called "Career Network" and that they are going after Monster.com and Careerbuilder.com. She said that it costs a company $ 400 to post a job on those websites while their Career Network offers postings for only $ 99 and they initially started out by posting those ads for FREE in the beginning. She also showed up a clip on News Channel 13 where the company donated toys for charity (http://www.youtube.com/watch?v=YxXZd0u0dOE&feature=channel_page ) and talked up how they give back to the community. She also talked about their free happy hour, dinners at the Executive Managers house, and their co-ed flag football (http://threestarsinc.com/fun/eventsIndex.cfm ) . She then proceeded to give us a tour of the company. We all piled in the elevator and headed up to the 4th floor (from the 2nd floor) and first toured an office of people posting jobs on Craigslist and other websites, according to Crissy. The workers pretty much ignored us, except for one guy who watched the whole show. All of us idiots, in suits, all there for fake jobs. I could only think as I saw them sitting at their desks that these people were creating the same fake jobs that brought us in. Crissy said they were creating jobs from "their business clients". We were then lead to Human Resources and introduced to a manager named Dahlia who told us she has been with the company 7 months and LOVES it. She told us that "it's a long interview process, but stick with it" and she wished us all good luck.
Next up was the division that we saw the people in action who were Verification Specialists. Basically an auto dialing system will call applicants to tell them that they need to verify information for a job they applied for. When they call back, they go to this department. These people follow a script, verify certain info and then plug at the end to try and sell school admissions. For some reason a select few people work here vs. the at home position we were offered at the end of the interview. See below.
Next we walked into the webmaster division. First Crissy proceeded to flirt with Darvin K. - Director of Operations - as he showed her a photo that they laughed over, then we were introduced to Kelly R. - Executive Vice President (http://threestarsinc.com/teams/corpTeams.cfm?dept=1) and were told that she was the third person hired at the company when it was created out of someone's apartment. Kelly was wearing a flag football jersey. She explained the department was broken down into four departments. I can't remember all but one to come up with design ideas for a website, one to create the website, one to "break it" - quality control, and then it was released. Crissy proudly told us that Kelly created MANY websites. We were then lead to the next department "Employer Services" and met Scott D. - Career Network Director (http://threestarsinc.com/teams/corpTeams.cfm?dept=7 ) . We heard him give his spiel. He basically stated that he talks to companies to find out more about the jobs to make sure they post the correct information to get a qualified individual and also to make sure that there employees ask the right questions when they do their verification to pre-qualify candidates for companies. A good story anyway.
Next up, we met Ben D. - Senior Business Analyst (http://threestarsinc.com/teams/corpTeams.cfm?dept=1) . Ben told us that he handles SEO and making sure that the websites they create show up in the featured listings on search engines like Google and Yahoo!.
Lastly, we met Matt A. - WAH Advisor Regional Manager (http://threestarsinc.com/teams/corpTeams.cfm?dept=9 ), who was located in Suite 211 in the back offices, behind the computer testing area, who told us what a great company they had because one woman (can't recall her name) had a Mother that fell ill and she needed to move back up North (New Jersey I think?) and how great the company was because even though the woman had to move away she was still able to log on to a computer up there at 9am in NJ the following Monday and continue working. He said they had many employees talking about how expensive gas was and they realized it was a GREAT idea for their employees to work out of the home. Matt was planting the seed here.
And then we were lead across the hall again to Suite 217 and back to the conference room. Crissy's tone TOTALLY changed. No longer a cheerleader and full of friendly energy, she was somber and matter of fact. We were then given two hand outs : one detailing the job outline for the Verification Specialist : and the other for the computer requirements to work at home and the script for the education spiel : . Crissy told us that training started us at $ 10 per hour and we could earn extra money from there, depending on how many people said YES to wanting more information on signing up for education. She claimed she made $ 600 in her first week. She said they like for you to receive 80 -100 calls a day but the record was 150 calls in one day. She estimated that in 15 minutes at least TWO people would say YES to wanting more information about education. She said we were not to push the education, only plant the seed, mentioning it twice, the second time to confirm it. She said they only wanted people who were serious about signing up for classes. She then told us that she realized this job - Verification Specialist - was not for everyone. If we didn't think it was something we'd be interested in, we could leave now. Otherwise stay behind and she left the room to "get paperwork". Everyone was like a deer in the headlights. No one moved. She came back and then asked "ok, we have openings for tomorrow for the phone interview, who is available tomorrow ?" So then, with the peer pressure of everyone watching, she proceeded to ask everyone. Many set up times, signing up by stating the time and then telling Crissy their First name and last initial. One person said "Well, can I have some time to think about it?" "Of course!" - Crissy replied. That was a snowball effect then. Others said they too wanted to think about it.
Here are links to view the Verification Specialist handout : http://i44.tinypic.com/2ishbm8.jpg, http://i39.tinypic.com/wbz5w5.jpg, http://i44.tinypic.com/23rtx8y.jpg, and http://i39.tinypic.com/1y7h8o.jpg .
Here are links to view the Computer requirements and the Education script : http://i44.tinypic.com/1zpqst5.jpg, http://i44.tinypic.com/15x71qp.jpg and http://i41.tinypic.com/n3kht0.jpg . This was what was to be covered in the phone interview. They wanted to hear you read the script and make sure your home did not have background distractions like "a baby crying or dog barking".
I realize this is lengthy but I wanted to give you all a firsthand account for what the Three Stars interviews entail so you don't have to waste your time like I did. If you want work at home job that pays $ 10 an hour plus commissions for planting a seed for education, then this job is for you. It's just a shame they scam, as they say "600 people a week walk through our doors", into thinking they are on REAL interviews for jobs they applied for online, only to learn it's a telemarketing work at home position instead.
Does Three Stars offer job s? YES, but ONLY the Work at Home "Verification Specialist". NOT the jobs that were posted online. Here is a listing of ALL the jobs supposedly available on the Three Stars website : http://threestarsinc.com/careers/jobIndex.cfm?type=1 . The jobs were the SAME, none were "filled" from the time frame that my friend applied weeks prior. Now I know it's because they simply DO NOT EXIST.
Their claim is that once you master the Verification Specialist job they then like to move you up in the company, depending on what areas you would be best suited for. I wonder how many people are actually moved up. Of course Crissy said she started out (7 months ago, oddly the SAME time Dahlia started with the company) in the Verification Specialist position and worked her way up. Oh and Crissy did tell us all that we did really well on the aptitude test, we were the best of the best, which I now know is a load of bull. The whole thing was a HUGE sales pitch. They made the place look like a fun, young, energetic place to work..and hey ! They even give to charities ! How could they be bad. Forget that that LIED to us to get us all in there in the first place ! I found it odd though that most of the offices did not have fluorescent overhead lights...only desk lamps. All offices were decorated very attractively. Staging here was key. Another odd thing ? NONE of the suites had the "Three Stars" name on the nameplates...which was odd because ALL the other offices DID show their names on the nameplate with the Suite number. Their suites simply had the suite number listed on the nameplate.
I just saw on the news today that Channel 9 News WFTV will be showing ANOTHER piece on Three Stars and their false job listings. They even show footage, the room that had the Verification Specialists/Education Counselors in it. Should be interesting to watch. http://www.wftv.com/
Lastly, as I mentioned, my friend also went through this process. Why on earth would I want to go through this? Well, she again went for a Sales Manager position and her second interview included info about the company, the company tour, but then also a pitch to the individuals on the interview to partake in a website called Monkey Jar (http://www.monkeyjar.com/ ) where you create your own "online mall" and you make money supposedly if your friends shop your "mall" by clicking the links to visit the store websites. Interestingly enough, if you click the "About Us" link on Monkey Jar you will see cartoon caricatures of both Kelly and Darvin from Three Stars. So I went on this interview to see how well I would do on the aptitude test and to see if I would do well enough to get the second interview. My friend who went for her Sales Manager second interview was told if they were interested in her they would call her. It makes me wonder what Three Stars got out of her second interview. Maybe advertising to get people to use the Monkey Jar website. Or maybe the whole thing is just a scam to get our personal info : they have our home address, work numbers, employment history, aptitude ratings, heck even a photo of us - that they can use to sell to marketing companies. Here is info about this take on the whole scheme : http://www.nowpublic.com/tech-biz/three-stars-media-new-name-same-scheme . I know this is long, but I hope it helps others from going through this.
Early on in my search, I also received these two e-mail (and many more - too many to post) from Career Network which I now know is also Three Stars : http://i41.tinypic.com/xqgaw3.jpg and http://i39.tinypic.com/2rgjm2o.jpg . I did not like the fact that the company name and phone number were not listed. I e-mailed back asking for this information and did not receive a response. I think these e-mails were generated off jobs I applied for on Craigslist.com. Once you click the link for the fake tech support job you are brought to this website: http://perfectcareercenter.com/JobOffer/Register.cfm?JobPositionID=92050 . Notice the questions at the bottom regarding education. You guessed it...this is so a Three Stars work at home Verification Rep. can call you back and ask if you are interested in furthering your education. The website is called : perfectcareercenter.com but if you click the about us link it shows that this is Three Stars. So when you search for a job online today you have NO IDEA if the job you are apply for is real or if it's yet another Three Stars fake job website. I think networking to find a job today is best way to not get scammed. Happy job hunting everyone...be careful out there. At least Three Stars didn't ask for my social security number at any point. I feel very sorry for job seekers that DO offer this information online. :-(

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userfriendly
Winter Haven, US
Jun 15, 2009 3:04 pm EDT

Unfortunately, I applied for a job with Three Stars Marketing in Orlando FL. Also called the Metro West Area. The front operations look legitimate. Once you apply online, they automatically call you in to schedule an interview. After the second interview, they introduce you to a part-time position to work a pyramid schemed website called "funky monkey" or something of that nature. Once I performed my due diligence on the company, I found that it the owner of the company Alec Defrawi of Alex Defrawy (he goes by a few names) is associated with online scams. A search for his name will reveal more details. It seems that Three Stars is the same. Three Stars has hundreds of domain names and their website are generated to receive revenue from ad "clicking" and getting personal information to generate leads.

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Lisa
Sanford, US
May 19, 2009 2:09 pm EDT

I went on an "interview' where I basically took a stupid assessment that I could have done online at home. Now they want me to come in for a tour. No real interview...why would I waste my time with a tour if they haven't even reviewed my credentials? It all sounds very fishy. I hate people who do things like this..I knew it sounded too good to be true!

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CenturyLink charge for nothing

Have had qwest for at least 15yrs. Had 3rd party long distance with windstream. Never use it, don't need long distance anymore, so I canceled with windstream. Now qwest charged me for canceling with windstream. It has nothing to do with qwest. An extra $8.95 ontop my bill because why?

Waiting for my alarm company to call back about putting a cell-block in place of the land-line as I find that $40 for basic phone service with no perk add-ons is a total qwest scam! Looking at thier website they 'advertise' basic service at around $14, this is a total outright lie! You cannot get just this service, they charge extra if you don't "bundle" services. You can get it - yes - if you also subscribe to thier crummy internet and/or thier 3rd party resold cell service. Either way they are going to get you for more than thier share of benjamins.

The one I loved - "we will give it to you for 6-months free". Watch out for that scam. Ask them this - "how much to then stop the service if I am unhappy?" or "how much is it after the 6-months?" watch your back, I asked because I am not getting suckered. Don't get fooled!

Why would anyone have them as a provider unless you have an alarm or such that requires a physical land-line? What I dish out to qwest for basic phone now is more than my cell phone with every feature imaginable that I never use nor would want. Qwest you fail! Keep it up and you will be next in-line to the 'save me obama handout party'.

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Tony The Tea
Albuquerque, US
Oct 18, 2010 2:04 am EDT

I like the others who have complained, dislike Qwest, and their service. My internet service which I had for two years, was always from the very start..."intermittent"! It would work for a while, then NOT! In the two years of service, I called them for repairing my internet connection, at least five times.

Finally, they told us that I needed a new modem, that was the problem. Of course, I would have to pay for a new modem, which was used on "post World War II telephone lines outside of the house. How can you truly pass a small signal such as a DSL minute signal, on old "Bell, Mountain Bell" telephone lines.

Now (10.15.2010) Qwest has a "fraudulent advertisement on t.v. stating that they supply potential customers with "high speed DSL internet service" with fiber optics. That is a total lie. The teleophone lines where we live are exactly not - fiberoptic! They are old out of date - Bell, Mountain Bell Telephones, which are being used, to try to give you high quality Gigabyte speed service of DSL. This cannot be done with any degree of success! It's like driving a very fast new car, on a "dirty, bumpy old dirt road, and expect to retain a high speed of travel, it "can't be done very good"!
Tony V.

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VZWsales
Lololol, US
Jun 09, 2010 9:54 pm EDT

Okay there is a pick charge that is required by the FCC when changing long distance cariers. Your full of [censor] about the prices your saying. A (1fr) standard rate line with no features is $22 dollars at the most! Do some research [censor]! It's dumb [censor] people like you that think they know everything and don't find out more information. Qwest is a great company. there is a reason jd power rated qwest number 7 in customer satisfaction

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CenturyLink Not living up to Promotions.

I singed up for Embarq High Speed Internet and Phone Service after I got about 5 flyers in about two weeks, so I decided to give it a try, since they were offering a $300 or $150 prepaid mastercard and a $25 restaraunt gift card, I figured it would be like getting two months free, now my plan was not to free load, but as they stated get $150 gift card. so after I get all hooked up I called them back like the sales rep told me to do (Michelle M30), and after talking to a customer servcie rep (jimmy LPN) told me I was not going to get it, and there was nothing they can do, so I informed him I wanted to speak to a supervisor, at first he would not let, instead he put me on hold and came back on a few minutes later and offerd to send me out a 2 wire modem with built in router, I was thinking about it untill he started another sales pitch which to get what was owed to me or equal value I had to sign up for more services, and told me to even have that modem I MUST have the extra services, I informed him I would pass and wanted to speak with that supervisor (Yonya KOI) and she stated that was correct, Iasked her why wasnt I told when I singed up I was not going to get the promotions she told me she was not aware and I should of been told. she then tries to straight up SELL me the modem, and if I bought it there would be no extra service needed. but wait I tought you had to have the extra service to get the modem...
this wouldnt of been a problem if I was told at the get go, but if they cant live up to end of the deal, then why should I?

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CenturyLinkJoey
Greenville, US
Dec 21, 2009 11:41 am EST
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Kim,

Sorry to hear about the trouble you've had. Send me an email with your phone number and I'll check yours out also: Joey@CenturyLink.com.

Joey H.
CenturyLink Customer Outreach
Reachout@CenturyLink.com

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williamsmisskw
Las Vegas, US
Dec 20, 2009 5:19 pm EST

My name is Kim Williams, and I received an offer in the mail to get a Mastercard gift card for $300.00 for signing up for the triple play bundle. Well I signed up in April of 2009 and to this day have not received my gift card or the $25.00 gift card form Restaurant.com. I was told to go to embarqgiftcard.com and sign up but the site does not exists. What kind of scam are you guys running? Is this your way of getting new customer and then not holding up to your part of the offer? Thats pretty poor business! If I do not get some assistance and receive my gift card that was promised to me, I will take my business elsewhere.

A very dissatisfied customer!

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CenturyLinkJoey
Greenville, US
Sep 15, 2009 8:21 am EDT
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Jashona,

Sent you an email last week. Please let me know if you have any questions.

Shirley,

If you email me your number to Embarq_Joey@embarq, I'll check into your issue also.

Thanks,

Joey

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Shirley Casimates
Las Vegas, US
Sep 14, 2009 6:06 pm EDT

Hi I am a Embarq fool too sent the flyer in the mail, if you bundle they give you a $100 dollar gift card.This started on May 18th still no gift card Sept 14th.Something has to be done about this false advertising mail outs from Embarq.I am changing phone service as soon as i can never again with liars.Iam in Las Vegas NV

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JashonaRYoung
Commerce, US
Sep 05, 2009 3:38 am EDT

I've been waiting 3 months for my $75.00 gift card. As a college student, I'm tempted to switch all my services to Time Warner and end this Embarq mess! $75 dollars a month...?! Try 115 and no gift card!

jashonaryoung@embarqmail.com

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CenturyLinkJoey
Greenville, US
Sep 03, 2009 12:27 pm EDT
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SleepyD,

I can check into this for you also. I've been in touch with the promotion manager for the other two customers. Send me an email with your phone number and I'll check yours out also: EMBARQ_Joey@embarq.com.

Sorry you've had trouble,

Joey H.
EMBARQ Customer Outreach
reachout@embarq.com

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SLEEPYD
Clayton, US
Sep 02, 2009 9:00 pm EDT

MY NAME IS DAWN. I AM ALSO HAVING TROUBLE RECIEVING MY TRIPLE PLAY GIFT CARD. IT HAS NOW BEEN OVER 6 MONTHS SINCE I SIGNED UP. I AGREE WITH THE OTHERS THAT IF THE ROLES WERE REVERSED EMBARQ WOULD HAVE NO TROUBLE DISCONNECTING ME. THIS KIND OF RUN AROUND IS GOING TO CAUSE YOUR COMPANY TO LOSE ALOT OF BUISNESS, WORD OF MOUTH IS A POWERFUL THING. I FOR ONE WILL NOT BE RECOMENDING YOU TO ANY OF MY FRIENDS OR FAMILY.

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CenturyLinkJoey
Greenville, US
Sep 01, 2009 10:59 am EDT
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Hey Sandra,

Sorry you've had trouble also. We've had some delays with our gift card vendor. I just sent you an email with more information.

Joey

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Sandra Davenport
Abingdon, US
Aug 31, 2009 6:32 pm EDT

I also have had a really hard time getting my $150.00 rewards card. I have been givin the run around and told someone would get back to me and they never do. It's one thing to tell someone their entittled to getting something its another when no one seems to know whats going on! I know if I owed Embarq $ they would get it or cut my service. Well, what's the difference when the tables are turned? I wan't my freakin gift card! This is the most redicoulous thing I have ever beenm through in my life. If they don't want to give something to people then don't advertise it and tell people they are getting it!SIMPLE AS THAT! If I don't get resolution soon I am going to pursue the better buisness bureau and do advertsing that Embarq lies and don't come through with what they say they will! That's that!, Sandra my e-mail is sandrad.1971@yahoo.com if anyone is interested in venting on this issue!

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CenturyLinkJoey
Greenville, US
Aug 21, 2009 9:05 am EDT
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Hey Betty,

Sorry you've had trouble. I just sent you an email.

Joey

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CenturyLink Unauthorized charges

On July 1, 2006, my mother had to be transferred to an assistant living facility. Unfortunately, EmbarQ was the only phone service available. I called EmbarQ, and the informed me that her monthly charge would be $23.98, and gave me the phone number. When an EmbarQ employee came to install the phone, they gave her a different phone number, with an Internet hookup. When I called the company, and asked them what they were doing--that my mother was 92 years old, and no use for a computer. The sarcastic lady at the other end of the phone replied...'it's about time she learned'.

After a new bill came in, charging her for an additional hookup, that was never in service, and was supposed to be the original number, at $23.98/month. I paid by check, the first installation fee, and EmbarQ sent it to collection agency. This has been going on for over ten months, emailing back and forth. They are charging her over $69.00/month for each phone number. I mistakenly gave them my credit card number, to take care of the $23.98, but the continued to rack it up for hundreds of dollars.

This has taken a toll on her, and she has become ill. If she was to die because of this, will file a wrongful death suit. This company trains it's people to scam. We're now at the point, where we have to take this to small claims court and will be speaking with an attorney this week. Hopefully, other can learn from our experience with this company called EmbarQ.

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Jasen11111
Irving, US
Sep 02, 2009 6:27 pm EDT

Embarq, out of the blue, is saying I owe them $786 for DSL service from 2004. This is a total joke. I only had phone service throught them and it was basic service (no long distance). My final bill was $27 and I paid it. What can you do about this Joey?

Thanks,

Jasen

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only here
, US
Aug 06, 2009 9:42 pm EDT

I had never felt so victimized as I did from someone from embarq played around with taped answers from my voice in a doctors office where I work, they claimed I gave authorization to add a $45.70 per month charge for a website service. My doctor does not even have a web site, and I never would have offered such a thing, the girl in our office who handles the doctors bills did not catch it unfortunately for 4 monts and I had to pay $182.70 back to my employer, embarq angrily agreed to reimburse $119.00 of it back to our office after the billing clerk tried to fight it and told them that she wanted to be able to pay me back and the rude salesman stated "she does not deserve to get any money back because she misrepresented your company". After doing a little investigatin I found out that this same thing happened in other offices around our small community, shame on embarq for doing business with such shady characters.

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CenturyLinkJoey
Greenville, US
Aug 06, 2009 10:35 am EDT
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Allen,

I work for Embarq. Sorry you are having trouble. Can I help? Send me an email with details to Embarq_Joey@embarq.com. Check out my twitter page if you need to verify my identity: http://twitter.com/EMBARQ_Joey. Thanks.

Joey H.
Embarq Customer Outreach
reachout@embarq.com

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CenturyLink awful service

I was a Qwest customer for many years (both residential and business) but after my experiences with them I would NEVER sign up for their service again! First of all, when we moved we signed up with Qwest for both internet and home telephone service. We bought the internet modem outright (they said that would save us money in the long run versus renting it), however every month they would charge us a 'rental fee', which would mean we would have to spend 1/2 hour on the phone with customer service every month to get this removed! The internet service was terrible and very intermittent. We had some financial hardship due to a death in the family and got 30 days behind on our Qwest bill (we were going to catch the bill up the following month), but without even so much as a letter of warning they sent our account to a collection agency and tacked on a $250 'cancellation fee'! We just got off the phone with the collection agency and they were EXTREMELY rude and unwilling to work with us, citing that they could not send us a copy of our original contract (which is in direct violation of the Fair Debt Collection Act) and my husband ended up in a scream-fest with them. We were trying to PAY them, not weasle out of the bill in bankruptcy like most people! So RUN, don't walk, from Qwest! Side note: we signed up with Comcast and so far they have been good.

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Huso
, US
Jun 03, 2016 8:18 am EDT

Qwest is a major telephone company in the northwest. I had a situation where they were over charging me on my telephone and cell phone service. I did not realize it and they had me change my phone plan to something more costly. By the time I knew what was going on, my service was turned off, in less then a month, they had post $1, 600.00 on my credit report and they ignored all my attempts to straighten it out. Instead of correcting their mistakes, they just completely ignore it and stick me with the bill. I am trying to arbitrate this situation through the Better Business Bureau, but with them being a well known company, I still look like another sour customer. Good ol' customer service is just lost forever...

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Nataly
, US
Jun 03, 2016 8:18 am EDT

I was a Qwest customer for many years (both residential and business) but after my experiences with them I would NEVER sign up for their service again! First of all, when we moved we signed up with Qwest for both internet and home telephone service. We bought the internet modem outright (they said that would save us money in the long run versus renting it), however every month they would charge us a 'rental fee', which would mean we would have to spend 1/2 hour on the phone with customer service every month to get this removed! The internet service was terrible and very intermittent. We had some financial hardship due to a death in the family and got 30 days behind on our Qwest bill (we were going to catch the bill up the following month), but without even so much as a letter of warning they sent our account to a collection agency and tacked on a $250 'cancellation fee'! We just got off the phone with the collection agency and they were EXTREMELY rude and unwilling to work with us, citing that they could not send us a copy of our original contract (which is in direct violation of the Fair Debt Collection Act) and my husband ended up in a scream-fest with them. We were trying to PAY them, not weasel out of the bill in bankruptcy like most people! So RUN, don't walk, from Qwest! Side note: we signed up with Comcast and so far they have been good.

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CenturyLink fraud. unethical practices

I tried getting on to my wireless internet on my laptop but was unable as there was not internet options. I called QWest to trouble-shooting. They told me it was my computer. They did not check my modem. I called my computer support, they charged me $297.00 to check it out the software. After several hours of trying to get my online, they decided I needed to re-install Windows saving the data on my computer. Several hours later a technician from the computer company called and was going to bring up the data so I could use it. He was unable to "take control my computer". He suggested that we have a conference call with QWest. After a hour later, the Qwest employee said she wanted to check my modem. It was a defective modem.
When calling QWest, they would not reimburse any amount for the charge from my computer company. "Even though they were wrong with not checking my modem with the first call, they are not responsible for the computer company charges".

I now have changed to another company for my phone and internet!
QWest thinks because they are big, they can charge anything they want (my monthly bill is over $250.)

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CenturyLink scam charges

Beware of unknown charges from a company called esbi or orbit telecom. I received a charge of $14.95 from a company called esbi on my qwest bill. If you call esbi, they will not help you, they will refer you to your telephone provider. This is the second month in a row that i've spent at least an hour trying to resolve these charges. Qwest promised to credit my bill and also promised this would not appear on my bill again however next month I received another charge of $14.95 plus a late charge of $14.95. I have been on conference calls with both esbi (Orbit telecom) and qwest twice and this is after being disconnected twice by qwest while waiting to speak with a manager. Once I found someone to help me, I insisted on a 3 party call with orbit telecom. Initially orbit telecom said a refund check was issued to me however I mentioned that I did not pay the service fee and have no intention of paying so then she checked her records and qwest piped in stating they would credit my bill. So here we go again one hour later, a promise to credit my bill $29.50 and this time I got a confirmation number from obrit telecom. Good luck if this happens to you. My recommendations are a) get names and confirmation numbers b) call back an hour later to see if the notes are in your file and that in fact the confirmation number has been included c) use another provider if the option is available.

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Daniel
, US
Jul 27, 2009 4:14 pm EDT

Company overcharged for services. When notified, they repeatedly took down our information and said they would have a manager call. They never called and my child who is in college needed internet so we decided to pay the overcharges and take the credit they said they would give us when they could access our account. When we went to pay, they charged us an activation fee. We didn't pay, immediately canceled, and purchased an alternative dsl company. Now today we received a bill from Qwest for services we had already canceled.

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Complicit Telephone Co.?
, US
Jul 11, 2009 12:13 am EDT

It seems that this is exactly what happened to our office in the last couple of months.

I originally posted this under the complaint section for NetOpus.net, but Qwest needs to be mentioned again here. Qwest was heavily fined by California PUC for doing what you are describing —back in 2003.
http://sanjose.bizjournals.com/sanjose/stories/2003/04/28/daily58.html

Just this year, going back the last couple of months, we fell victim to this same technique with Qwest and a company calling themselves NetOpus.net. NO verification, no authorization, no services rendered, yet we are getting charged $34.95/month through our Qwest bill.

So why is Qwest not doing something more to verify that the charges are legitimate?
It seems that anyone who wants to run a scam can simply give Qwest a phone number and company name and tell them to start charging the customer whatever they say to charge.

In our case Qwest was very quick to offer credit back, but would not describe how the NetOpus charges were authorized on our account in the first place. I would think that if Qwest was fined $20 million for cramming in 2003, is there not complicity in what they are doing today?

Until enough people complain and register these issues with their regional Public Utilities Commission, or with the FTC for interstate wire transfer fraud nothing will stop these utilities from playing this game.

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Customer Service
Plantation, US
May 29, 2009 12:18 pm EDT

Orbit Telecom provides its subscribers with a private voice mail service which enables access to voice mails via phone and email. We market the service on the Internet and continuously review our marketing and sign-up procedures and believe that they comply with all applicable laws and industry standard best practices.

We maintain excellent customer service 24 by 7 by 365 and you can reach us via phone at [protected] or online at http://www.orbittelecom.com/support.cfm. I’m confident we can address any customer service concerns you may have.

Orbit Telecom Customer Service

CenturyLink Customer Reviews Overview

CenturyLink is a telecommunications company that provides internet, phone, and TV services to residential and business customers. The company has received mixed reviews from its customers, with both positive and negative feedback.

One of the positive points of CenturyLink is its reliable internet service. Many customers have reported that they are satisfied with the speed and consistency of their internet connection. The company also offers a variety of internet plans to fit different needs and budgets.

Another positive aspect of CenturyLink is its customer service. The company has a dedicated support team that is available 24/7 to assist customers with any issues they may have. Many customers have praised the company's customer service representatives for being knowledgeable and helpful.

CenturyLink's TV service has also received positive reviews from customers. The company offers a range of channels and packages, including premium channels like HBO and Showtime. Customers have reported that the picture quality is excellent and that the service is easy to use.

However, some customers have reported negative experiences with CenturyLink. One common complaint is that the company's billing practices can be confusing and difficult to understand. Some customers have also reported issues with service outages and slow internet speeds.

Overall, CenturyLink has both positive and negative reviews from its customers. While the company has received praise for its reliable internet service, good customer service, and quality TV offerings, some customers have reported issues with billing and service outages.

CenturyLink In-depth Review

Overview: CenturyLink is a telecommunications company that provides a wide range of services and products to both residential and business customers. With a rich history and extensive reach, CenturyLink has established itself as a major player in the industry.

Service Quality: CenturyLink's services are known for their reliability and consistency. Customer satisfaction and feedback regarding service quality are generally positive, with many customers praising the company's commitment to delivering a seamless experience. When compared to competitors, CenturyLink's service performance stands out.

Pricing and Value: CenturyLink offers competitive pricing and affordability across its range of services. The company's pricing structure is transparent, and customers find good value for money in the services provided. In comparison to competitors, CenturyLink's pricing and value proposition are strong.

Network Coverage: CenturyLink boasts an extensive network coverage and availability. The company's reach and accessibility in different regions are commendable, ensuring that customers can enjoy reliable connectivity wherever they are. When compared to competitors, CenturyLink's network coverage and reliability are impressive.

Customer Support: CenturyLink's customer support services are highly regarded. The company's response times are prompt, and support channels are readily available and effective. In comparison to competitors, CenturyLink excels in terms of customer support quality.

Technology and Innovation: CenturyLink is committed to technological advancements and innovations. The company stays up-to-date with industry trends, ensuring that customers benefit from the latest technologies. When compared to competitors, CenturyLink's technological capabilities are noteworthy.

Security and Privacy: CenturyLink prioritizes security measures and data protection policies. The company is dedicated to safeguarding customer information and has robust security practices in place. In comparison to competitors, CenturyLink's security and privacy practices are commendable.

Overall User Experience: CenturyLink provides an overall positive user experience. Customers and industry experts alike have provided feedback that highlights the company's strong performance and suitability for users. CenturyLink's commitment to service quality, affordability, network coverage, customer support, technology, and security contribute to its positive reputation.

Pros and Cons:

  • Pros:
    • Reliable and consistent services
    • Competitive pricing and affordability
    • Extensive network coverage and availability
    • Excellent customer support services
    • Commitment to technological advancements
    • Strong security measures and data protection
  • Cons:
    • May face competition from other providers in certain regions
    • Some customers may experience occasional service disruptions

Recommendations:

  • CenturyLink could further enhance its services by expanding its network coverage in areas where competition is high.
  • The company could consider implementing additional measures to minimize service disruptions and improve overall reliability.
  • CenturyLink's services are well-suited for both residential and business customers, particularly those who prioritize reliability, affordability, and excellent customer support.
  • Industries that heavily rely on seamless connectivity, such as remote working, e-commerce, and online gaming, can greatly benefit from CenturyLink's services.
  • Overall, CenturyLink is a reputable telecommunications provider that offers reliable services, competitive pricing, and excellent customer support. Users considering CenturyLink can expect a positive experience.
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Contact CenturyLink customer service

Phone numbers

+1 (800) 244-1111 +1 (877) 348-9005 More phone numbers

Website

www.centurylink.com

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