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MyScore.com review: Unauthorized charges / false advertising 78

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5:20 pm EST
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I was told I needed to sign up for my free credit report when I applied for a loan and it asked for my CC#. I tried to skip the CC part but it wouldn't let me so I entered it into the box. I never got my credit report but they charged my account that day for $1.00 three times and the next day they charged my account $28 (that was last week) and they charged me again today. I called the number for customer service and immediately got told (by a computer) to please hold for assistance and then nothing at all. I waited on the line for over 15 minutes and no one ever came onto the line and no automatic messages either. This is bs so I am going to have to get my husband to contact the bank and try to get to them that way. My next step is to file a claim against them for the $70 they cost me in overdraft fees and the amount that they took out. I sure hope this gets my money back!

Update by Korbl
Jul 28, 2014 1:46 pm EDT

Update: I contacted them on the phone and they agreed to refund the $28.95 but they they won't touch the now $95 (one of my $5.00 bills came through and couldn't be paid) in overdraft fees that their two transactions costed me. -_- They said they never offer free anything and that people are stupid for signing up for their services without reading the "fine" print. Yeah, real nice business policy there...steal someone's money and then tell them they are stupid. Lesson learned and I will be telling everyone I know to stay away from the company all together as well as filing complaints with my bank and the Better Business Buereau.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

78 comments
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xamamamam
, US
Aug 05, 2016 8:34 am EDT

These whack jobs charged me 2 times for 29.95. I called them, was on the phone for 45 minutes and NO ONE was able to assist me to refund my money for an account with them that was cancelled. I spoke to 9 different people (all unable to help). I finally called my bank and this fraudulent company used an old card of mine that had been destroyed a year ago (which was when I used their service and immediately cancelled it). Thank God for my bank. They have taken care of the situation for me. NEVER USE THESE FRAUDS. I looked up all of their reviews and none were positive. I also filed complaints and those will be addressed as well.

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Tanya L Dimmick
, US
Jun 09, 2016 7:32 am EDT

I am sending in a complaint, due to a charge to my credit card of 29.95 on 06/09 at 4:01 am, that I did not authorize, I used the my score once at a charge of 1.00, about a week prior 06/02 and that was the one and only time I had authorized the purchase I am truly upset about you using my credit card again with out authorization, I am requesting a refund back to my card.

Tanya Dimmick

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Josh Worthen
, US
Jun 07, 2016 11:36 pm EDT

HOLY ###! I have a brain jury and they have ripping me off since 2011 29.95 a month though cap one card.

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Brianswants
, US
Mar 25, 2016 3:14 pm EDT

Hey, these guys are trying to do what everybody else is talking about... Paid for credit score to get a loan and never got report, took a$1.00 then keeps trying to withdraw money... Somebody has to stop this!

Brian Madden

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Reviewer94583
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Feb 14, 2016 7:08 am EST

I have tried calling this company in the past; My call is either not answered or I am hung up on.
Charges escalated from $1.00 twice a month to now $9.95 a month.

I want the charges to STOP IMMEDIATELY and would love a refund.

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bikecone
Hastings, US
Apr 05, 2015 4:04 pm EDT

RPT MYSCORE>COM
I read there add took the trial 7 day FREE TRAIL .
I was billed $29.95 the next day, I asked whats up and they have not done a thing.

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Zyta
Jonesboro, US
May 01, 2015 9:15 am EDT

I am being charged $29.95 for an account I cancelled. I called and asked for a refund but ended up being on hold for a long time.

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Merjuste Agenat
Lake worth, US
Jun 05, 2015 7:06 am EDT

I don't want a no my score he doesn't mean nothing for me that the reason I ask you to stop taking the money in my account please send me my money back

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Katrina Hatton
Lonoke, US
Dec 27, 2014 10:30 pm EST

Someone took 29.95 off my card without my permission and I had bills I have to pay with that money. I need it now

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CannotBearIt
, US
Dec 04, 2015 8:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

I called the supervisor line at [protected] and I got my refund sorted out right then and there. I see other people called it too (I got the number from this message board). Try that, it worked for me and good luck.

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Reviewer61572
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Dec 03, 2015 7:04 am EST

On 11/12/2015, this company debited $29.95 from my acct.I contacted them by phone and told them I had not used their service, I didn't need or want their service.I was assured I would be receiving a refund within 5 days.As of today, 12/3/2015, I have received nothing.Thank you for any help you might be able to offer.

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Waterrazzu
, US
Oct 31, 2015 12:44 am EDT

I never used this to company for any services or received any products from them. I don't even know what this company is. I was charged $29.95 on October 27, 2015 and $9.95 on October 28, 2015.

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Reviewer66037
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Sep 17, 2015 8:23 am EDT

I wasn't sure what it was. Not sure how they got my info.

I called [protected] and they gave me a refund.

I'll let you know if I do not get it

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PamerlaPo
, US
Sep 02, 2015 8:08 am EDT

I called [protected] and got a refund right away.

IMHO, I think it is better to call them, and get a refund. then to post hear and hope they read it. Only mentioning it because the number worked for me.

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Rolicious
, US
Aug 10, 2015 3:10 pm EDT

Got me too so I filed fraud charges through my credit union they got me for $63.85 but I did the filing...

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T.Crocker
New Orleans, US
Jun 24, 2015 4:57 am EDT

It is 4:25 AM and I received a text update alert for two transactions that occurred from GLD Mysore [protected]. I have never heard of this organization in my life. I have never signed up with them, or authorized any transactions EVER by this group. For everyone that has had this happen to them, this is not only theft, it is also unauthorized use of an access card, access device fraud, identity theft, and larceny. Anyone who is able to trace the IP address, and any domain information of the website should do it and immediately file a report with the FBI, the name of the report is a Ic3 report. This is the report for internet and white collar scams. A report with the FTC and the Consumer Finance Protection Bureau also needs to be filed. When this sort of fraud occurs, this means the party responsible has access to all of your personal information enabling them to acquire credit in your name without you finding out until it begins to report on your credit.
Anyone interest or concerned that would like more information please email me at shanearmer1@gmail.com

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Kkaty360
Bakersfield, US
Jun 19, 2015 3:02 pm EDT

I was applying for section 8 housing and they sent me to gld myscore. I never went through the verification process so they had no right to charge me $29.95 with an extra $9.95! I called [protected]. Hung up on the first agent because she wasn't listening to me. Then the second call helped me out. I got a full refund and my account terminated. I went ahead and called my bank and had my card canceled and sent up a new account just in case. It's kind of sad that the section 8 housing site recommended this. Credit Karma is the way to go. So from now on read every review about the site before applying!

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PandoBayer
Lake Charles, US
Jun 05, 2015 10:00 am EDT

You should call them at [protected].

When I called they gave me a refund immediately. Didn't even ask me why, just gave me a refund.

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Phoenixxwitch
Hitchcock, US
May 07, 2015 2:55 am EDT

They took money from our account without us even being subscribed to their service. I believe it is through Google that this has happened, indirectly I should add. I believe our card has been hacked. I am going to try and get with google to get the money back.

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Jennifer Jones1
Chicago, US
Apr 01, 2015 2:46 am EDT

The credit score company has taken an unauthorized automatic deduction of $29.95 out of my account. I want my money returned on my card I did not commit to any agreement.

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Marcella Braggs
Seagoville, US
Mar 06, 2015 5:55 pm EST

They are currently deducting 30 plus dollars from my daughter's bank account and she did not authorize it at all

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Carroll Gilliam
Hot Springs, US
Jan 12, 2015 10:35 am EST

discovered large deduction from card on Dec 31, 2014. Not even one email from this company GLD MYCORE. How do I recover my money?

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Myrna Orraca
, PR
Dec 26, 2014 10:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I do not Authorized the charge of my credit card $38.90. They Do not send a massage about the subscription and the cost. when I check My Account of my credit card I see The Charge $ 38.90 Unauthorized. I want to CANCEL INMEDIATELY.

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Michele Phillips-Wood
2222 N. Lynhurst Dr., US
Dec 20, 2014 7:14 am EST

I don't know who or what this company is nor do I know why they've took money out of my account. I would like to know how I can speak with someone. I can never get through to talk with any one I seen charges on my debit acct statement

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TaraE
Fort Worth, US
Dec 20, 2014 6:18 am EST

I signed up for free c credit report and they charged me a dollar but tonight when I looked at my account they had charged me again flute 28 and I'm not understanding why? So I need to know what to do

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tyiesha23
Newport News, US
Nov 26, 2014 2:02 pm EST

these people took 28.95 off of my card when it simply says 1 dollar. how do i cancel my membership or whatever

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judy moody
ripley, US
May 01, 2014 8:38 pm EDT

i signed up for a one time score rating. i did not want to join their company.

thanks,
judy moody

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juanna
Tanner, US
May 13, 2015 4:27 pm EDT

[protected]. Got a full refund.

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PapaBayer
Baton Rouge, US
May 07, 2015 9:33 am EDT

The number for a refund from gld myscore is [protected].

They were cool when I got my refund from them, they gave it without any questions. So you might want to start by calling [protected].

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credit scumbags. com
rochester, US
Apr 18, 2015 7:03 am EDT

I want my freaking money back... This guys are some ### the charge me a dollar and stuff... But then they want to charge me 20 some dollars... So i cancel the with them so they dont charge me and this morni f at 3 15 this morning this ### charge me 20 some dollars after the give me a cancelation number and all... I going to call my bank and say and unauthorized draft was made.

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Jennifer364
Akron, US
Apr 17, 2015 10:34 am EDT

I have no clue How I came across this web site i was looking for something for a game I have been playing agreed hey it was only a $1 and waited for the subscription email to cancel it. Never received an email Never received a credit score. I go to get some thing from the store and a little thing such as $10 would not go through my account. Low and behold I have 9 charges the day I "signed up" and one every day since. Called the back right away canceled the subscription call the number on my back statement took an hour and a half out of my life to get $1 refunded to my account and with the crackling system you can't hear a damn word the rep is saying and could agree to something your not aware of. I am now $134 in the hole because of this ###ed up company. I'm headed over to BBB to report this web site I suggest you do the same.

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kss1
anytown, US
Apr 08, 2015 3:49 pm EDT

Call your credit card company ASAP and report this as a fraudulent charge!

You will have to get a new credit card and number in the process. Most Credit Card companies will investigate this type of charge and have assurances for disputes like this.

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BobGibson12
Santa Fe, US
Apr 06, 2015 6:13 am EDT

Try calling them. I called [protected] and got a refund with no problems, it as really easy.

Calling them at [protected] is probably a better strategy than just posting a question here.

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Pete777
Elkhart, US
Apr 01, 2015 7:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My debt card was used by someone to pay for GLD Myscore. I called them. 7 weeks later, no promised refund. Called again and they tell me they can not refund, even though it is their problem not sending the refund because the time elapsed.

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PencilSmoosher
Denver, US
Apr 01, 2015 8:20 am EDT

They charged me too, but I called [protected] and got a refund without question.

I don't think that just posting here will automatically get you a refund, but if you call [protected] it should work for you too.

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MszShorty
BLOOMINGTON, US
Mar 21, 2015 11:45 am EDT

So me and my wife have recently discovered that this GLD MyScore has been taking money off of my wifes card since July 2014. Neither one of us remember signing up for no free credit score or anything. We called the [protected] on March 13, 2015 and was told that we could not get the whole amount back but they could refund any fees taken out since December 2014. This is a shared card between me and my wife so we really did not notice the missing amounts on her card. They have taken $271.35 from us and agreed to refund $189.55. I received a cancellation number while on the phone with the representative but I never received an email. Today is March 21, 2015 and I still have not gotten my money back and every time that I call I wind up just sitting on the phone waiting for someone to pick up. Last night I was on hold for an hour. I don't know what is going on but I hope that we get the money back. This is ridiculous.

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IvannTinkl
Washington, US
Mar 07, 2015 5:30 pm EST

Call [protected]

Did she call them? I called them and got a refund. You should too.

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KVille
Alpena, US
Feb 24, 2015 8:36 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem! Agree to be charged the $1 fee, but today was charged $29.95. I called and immediately asked to talk to a supervisor. She was really nice and gave me a refund and canceled my account with them. The number I called is [protected]

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brienp
Sebewaing, US
Feb 15, 2015 9:45 pm EST
Verified customer This comment was posted by a verified customer. Learn more

good luck they told me they retured my money to my cc they haven't yet

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LouisXXL
Boston, US
Feb 05, 2015 10:50 am EST

Did you call [protected] yet? I saw that number and wasn't sure but when I called it I got a refund right away. I didn't have to prove anything, I just gave them my info and I got a refund. It was great. You should try it.

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