Menu
Glasses USA Customer Service Phone, Email, Contacts

Glasses USA
reviews & complaints

www.glassesusa.com
www.glassesusa.com

Learn how the rating is calculated

1.2 147 Reviews

Glasses USA Complaints Summary

7 Resolved
136 Unresolved
Our verdict: If considering services from Glasses USA with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Glasses USA has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Glasses USA. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Glasses USA reviews & complaints 147

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
4 reviews
Sort by:

Newest Glasses USA reviews & complaints

ComplaintsBoard
W
12:38 pm EDT

Glasses USA scam beware this company

Beware this company - It's going on week 3 waiting on my 1.25 reader glasses and they still haven't been shipped. I asked 5 days ago to cancel the order, only to be told I could not cancel. According to the description on the website, my glasses were to take 3 days. I can't get a timely response from customer service. Some responses taking 3 business days. And their BBB rating is an F with 196 complaints. I should have researched better before ordering. Order #[protected] placed on May 15, 2017

Read full review of Glasses USA
Hide full review
ComplaintsBoard
J
9:06 am EDT

Glasses USA deceptive business practices, avoid!

I bought a pair of glasses, after 2 weeks they arrived and were poorly made and not functional, so I initiated a 100% no questions asked guarantee refund. They proceeded to call me with a bunch of promises to get it right, give them another chance, they'd even upgrade my lenses. (all a scam to refuse a refund) I agreed and waited another 2 weeks to receive the same glasses with the same problem. Initiated another return for refund, then was informed by accepting a store credit, upgrade I voided my refund. They failed to provide the product I ordered, they violated our contractual agreement. They informed me they can not make the glasses I ordered and I need to buy something else. This is illegal, they can not force to me to buy something else. They altered their Terms of Service and offered me another %110 credit even after they told me i'd only get a 50% credit. If they are altering their own Terms of Service to accommodate themselves, they can give me my money back. no wonder they have an F BBB rating. NY Attorney General will be notified

Read full review of Glasses USA
Hide full review
ComplaintsBoard
P
9:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Glasses USA bad product and service.

Over the course of last 6 months they have managed to send glasses which do not match my RX on file THREE times. After jumping through so many hoops, including faxing my original RX, I have told them "no more"
I will not waste my time buying new packaging and sending back.
I told them to refund my money and make the 2 pair (total value $40) correctly for free as good faith. At first one CSR says OK. 10 days later a different CSR Karen Gordon writes to tell me I need to prove the glasses are not as per my RX. Impossible. The proof is surely the card they add to each order of the RX numbers.
They know this.
Who do I get to test these glasses?
We are on fixed income from too many health costs so we'll have to use as is. I explained to GlassesUSA they were taking a chance. If we get a headache whilst driving and there is an accident, guess who lawyers come after.?
#####. I wrote HQ and company who lends them capital. Yet to see a response. I will write everything with proof, to a free website in the event any lawyers are looking for info.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
P
6:45 am EDT

Glasses USA I'm waiting for my refund for over a month!

Glasses were made incorrect so I sent them back. GlassesUSA support said that they can't replace them and offered me a refund and that seemed like a great deal so I agreed. He said that it can take up to 7 day to process a refund, but 7 days later there was no money. I gave them one extra week, but nothing changed.
As for now, 6 weeks already passed and still no refund. GlassesUSA support claimed that money was transferred and the rest was not their responsibility. I will not buy anything from this unprofessional company ever again, they should be investigated!

Read full review of Glasses USA
Hide full review
ComplaintsBoard
I
6:17 am EST

Glasses USA Do not order from GlassesUSA

I was very disappointed with the quality of my glasses. After two weeks frame broke! I contacted GlassesUSA and they offered me a replacement. They seemed nice and I thought that they really wanted to help. Following their instructions I sent the broken glasses back and was promised a replacement within a couple of weeks.
Two weeks later nothing arrived and company did not reply. That moment I felt that something went terribly wrong and went online to read some reviews. I was shocked to be honest. I sent another message and asked for a full refund and of course was ignored. Do not order from GlassesUSA, they are not to be trusted!

Read full review of Glasses USA
Hide full review
ComplaintsBoard
B
1:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Glasses USA Glasses

I ordered glasses a month ago, the GlassesUSA software managed to remove the street address of both my shipping and billing addresses, but they still put them in the mail! Can you imagine? Of course, the post office cannot deliver without a street address so they were rejected. GlassesUSA says they still don't have them back -- but they do have my $187. Their customer service is the worst I have ever encountered, reading from scripts. Each individual said the same thing, word-for-word. After a month, I finally got hold of a supervisor, who had the audacity to suggest that perhaps I did not provide them with a street address! What? They actually believe I would provide an Apt # for billing and a Suite # for shipping, but just forget to type in the street addresses? I don't think so. So, very long story short -- stay away unless you don't need your glasses in a timely manner and you don't need your money returned timely, either. As they've told me "it's policy."

Read full review of Glasses USA
Hide full review
ComplaintsBoard
C
11:14 am EST

Glasses USA Continuous spamming

This company has been harassing me with endless spam for two months. Although I unsubscribed numerous times, called them to tell them to stop, the stupid emails keep coming every day and sometimes it's more than once a day. When I talked to them, they told me I had to wait for the 10 day waiting period. I obviously did that and nothing happened. Recently they told me if I reply back to their response to me that that will start up the process again and that I should reply to any of their emails and wait 10 days without responding to them. Of course, I stopped replying, waited 10 days and they kept coming. A supervisor just the other day gave me this email address to send my complaint to. Again, this didn't work and the emails kept coming. Why don't they have control over their own systems and able to control their own systems. You would think they would be able to input my email address and have it out of their systems. I know they can do that, but they just don't care and rather just harass me with their endless emails.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
C
12:30 pm EST

Glasses USA Continuing email harassment

I have unsubscribed many times, but they keep sending me emails. I contacted them and told them to stop, but they keep sending me emails. They told me to wait 10 days and it's been way beyond that. They told me not to reply any more because that causes emails to keep coming. I stop replying and waited 10 days and the emails keep coming. They make it appear as if they are helpless to stop this. This is ridiculous. It's their own systems and they should know how to work them. I called them and told them to stop and it doesn't. Now it's become harassment.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
H
6:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Glasses USA Poor quality frame and poor customer service

I took shipment of my new glasses in mid-July and foolishly accepted the cheap and poorly designed frames. By mid-September one of the temples fell off making the glasses unwearable. In response to my contacting the company I was told they could not send me a replacement nut to reattach the temple, all the while repeating that they had a 365 day manufacturer's warranty. (I was able to get a semi-serviceable fix from the local Walmart for FREE.) And now in mid-December the other temple has fallen off. The only thing GlassesUSA is offering is a discount coupon on my next purchase which certainly will never happen and I recommend nobody else waste their money at GlassesUSA, either!

Read full review of Glasses USA
View 0 more photos
Hide full review
ComplaintsBoard
D
9:37 am EST

Glasses USA Over a month, no glasses

This is the WORST company ever to do business with. I have been waiting for my glasses for over a month and I have not received them because they were returned for insufficient address. They claim I did not put my address on the order. Now what website lets you complete an order with out an address? I called several times and they don't care about your concerns. So now they have my money and glasses and won't refund me. They keep saying that they don't have the glasses yet. Now even for the United States Postal Service it does not take 20 days to return a shipment. In the meantime I am paying interest on the money

Read full review of Glasses USA
Hide full review
ComplaintsBoard
N
10:33 am EDT

Glasses USA Prescription and fees both wrong

When I first ordered my glasses, I realized a few hours later that I had paid for a faster delivery that would not even have been possible because of my prescription. I emailed them and told them of my error, and suggested that it would truly be in their best interest to refund that to me. I explained that it was an error that THEY should have caught. They played dumb and swept it under the rug, apparently. Then, nearly a month later, I got my glasses and the prescription was terribly wrong. I sent them back. When they finally arrived the prescription was correct but they'd failed to use the Transitions lens I had ordered and paid for. I emailed them immediately .. not one word. I am considering bringing a law suit.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
R
8:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Glasses USA Eyeglasses

Customer service is non-existent with this co. An order was shipped and lost. GlassesUSA claims no responsibility and made no attempt to track the order. As they requested I spoke with my local post office and was told the package was probably stolen and it was now the shippers responsibility. No offer of replacement or refund was made. Fortunately I selected the split payments and had my credit card company charge back the 1st payment and decline any future payments. This is not my only review for them and the State Attorney Generals office has been notified of their deceptive practice.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
D
1:08 pm EDT

Glasses USA Glasses I ordered

I order glasses from this company over a week ago. I called multiple times just to verify the order was correct, only to be spoken to harshly and then abruptly hung up on. I submitted emails as well as messages on Facebook only to get the run around. When I finally got through to a supervisor I learned my order had indeed been submitted INCORRECTLY and that I would have to start the process all over again! I have already paid for these glasses as well as for expedited shipping. their web site says they are a US based company however this is not true at all! I think something needs to be done about this company!

Read full review of Glasses USA
Hide full review
ComplaintsBoard
W
6:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Glasses USA Delivery Timeframe

This company will discount retail prices on their site by up to 50% so don't pay the listed price. BEWARE! Delivery times take forever. You will need a new prescription by the time they actually ship your glasses. They promise everyone expedited (upgrade) shipping, which is worth absolutely nothing.

Check out their bad reviews; don't make the same mistake I did. Ordered 7/14. On 7/27, no updates and still in "Quality Control". Their service people could care less and the sales people will tell you anything to make the sale.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
A
9:23 pm EDT

Glasses USA Unauthorized purchase

An individual stole my credit card information and purchased glasses on May 11, 2016. This person had the glasses mailed to my address, however, there was no invoice in the purchase. I attempted to call and email glassesusa.com to get a refund label. However, without the invoice number or accurate email address I guess they couldn't help me. Now, 2 months later my bank whom I disputed this claim gave me the transaction information and a copy of the invoice from their records. I was told to contact glassesusa.com regarding the matter and get a refund. Now, I have the information; I've emailed and called customer service several times only to get generic responses and that a supervisor will get back to me. This company is a joke. They promote unauthorized fraudulent purchasing, I guess it's okay with them for the next person to steal another person's identity and misrepresent themselves for a pair of glasses at the cost of some else's budget. I would never order from such a company that does not take action for such circumstances.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
S
12:05 pm EDT

Glasses USA glasses never produced

I ordered Rx sunglasses from this company and when I had not received an order update after 2 weeks, I called and was disconnected by the customer service rep without resolution. After e-mailing the company, I received an e-mail saying the glasses had been poor quality and had to be re-produced. After an additional 2 weeks, I called again and was told by the customer service rep that he could not tell me why my glasses were not produced. When I said that if I could not get a resolution, I would cancel the order, he said that that would "be a good idea." When I asked to speak to a manager, he told me they didn't have any. Worse company ever--steer clear!

Read full review of Glasses USA
Hide full review
ComplaintsBoard
F
4:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Glasses USA Customer service and charges unauthorized

They have charged my cr3dit card 197.32 for a pair of glasses that cost 345.00. They could not charge my credit card the full amount but tried to charged the 197.32 which is pending. I cancel the order and tried to charge me after the fact. No2 I have this pending in my account and cannot buy a pair of glasses until it is resolve. The customer service try to help you bit limited to what they can do. When I ask for a supervisor or a manager they stated no one is available. This company has me pulling my hair out. Very fustrating. Never again will I do business with them. Beware of glassesusa.com. bad business.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
D
7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Glasses USA UPS tracking number issue and no refund when requested

I ordered a pair of glasses and decided against them. Per their refund policy I printed out the return form and took them to UPS. When I got no response in a week I contacted them to question if they had them and when I would be refunded. They could not find that they had received my order and asked for a tracking number. I did not have one, they automatically printed the label, and UPS did not have any record of a tracking number either.

The glasses had to have been received and had all of my paperwork in the box, but I tried customer service and returns countless times and was still given the "refer to our return policy" and that they needed the tracking number. I am out $273 because of their procedures.

Do not order from this company!

Read full review of Glasses USA
Hide full review
ComplaintsBoard
L
12:03 pm EDT

Glasses USA Eyeglasses

This company is a rip-off. Their product is poor, and their customer service is non-existent. My glasses were defective and contact was made. GlassesUSA delayed responding multiple times to where 90 days had passed and they would not have to refund my money. Their glasses have been returned, but they kept my money. They offered 110% store credit. First, how does one get 110% store credit and second why would I buy their product again? I won't. I filed a report with my local police agency for Internet Fraud and Theft and a consumer complaint with the office of the Attorney General. If you have a problem or have had a problem, do the same. Keep this company from stealing from its customers.

Read full review of Glasses USA
Hide full review
ComplaintsBoard
M
12:19 am EDT

Glasses USA Don't buy from them!

I have ordered glasses from GlassesUSA company and never again I will do the same mistake! Place my order and paid for it. For over a month I heard nothing from them so I contacted them and asked bout my order. They said that my glasses were out of stock and that they'll ship them in a week! Another month passed and they said that my glasses were probably lost during the shipment. I asked for a refund and they said that it was not their responsibility and that I have to deal with the shipping company! GlassesUSA is a total joke! Don't buy from them!

Read full review of Glasses USA
Hide full review

Glasses USA In-depth Review

Website Design and User Experience: The website design of Glasses USA is clean and user-friendly, making it easy to navigate and find the desired products. The layout is intuitive, with clear categories and filters that help streamline the shopping experience. The search function is efficient, providing accurate results. Overall, the website design and user experience are excellent.

Product Selection and Variety: Glasses USA offers a wide range of products, including prescription glasses, sunglasses, and contact lenses. The selection is extensive, with various styles, colors, and materials to choose from. Whether you're looking for trendy frames or classic designs, Glasses USA has something for everyone. The variety of products ensures that customers can find the perfect eyewear to suit their preferences and needs.

Pricing and Value for Money: Glasses USA provides competitive pricing for their products, offering great value for money. The prices are affordable, especially considering the quality of the eyewear. Additionally, the website frequently offers promotions and discounts, making the products even more budget-friendly. Customers can enjoy stylish and durable glasses without breaking the bank.

Quality of Products: The quality of the products offered by Glasses USA is exceptional. The eyewear is made from durable materials, ensuring longevity and comfort. The lenses are of high quality, providing clear vision and reducing eye strain. The frames are sturdy and well-crafted, with attention to detail. Glasses USA prioritizes quality, resulting in eyewear that meets or exceeds customer expectations.

Prescription Accuracy and Customer Support: Glasses USA excels in prescription accuracy and customer support. The website provides clear instructions for submitting prescriptions, and their team ensures accurate lens customization. In case of any issues or questions, the customer support team is responsive and helpful, providing prompt assistance. Glasses USA prioritizes customer satisfaction and ensures that prescriptions are accurately fulfilled.

Shipping and Delivery: Glasses USA offers reliable shipping and delivery services. The products are carefully packaged to prevent damage during transit. The estimated delivery times are accurate, and customers can track their orders easily. Glasses USA partners with reputable shipping carriers, ensuring timely and secure delivery of the eyewear.

Return Policy and Refunds: Glasses USA has a customer-friendly return policy. If customers are not satisfied with their purchase, they can return the eyewear within a specified timeframe for a refund or exchange. The return process is straightforward, and the company provides clear instructions. Glasses USA values customer satisfaction and ensures a hassle-free return experience.

Customer Reviews and Ratings: Glasses USA has received positive customer reviews and ratings. Customers appreciate the quality of the products, the accuracy of prescriptions, and the excellent customer support. The positive feedback reflects the overall satisfaction of customers who have purchased eyewear from Glasses USA.

Promotions and Discounts: Glasses USA frequently offers promotions and discounts, allowing customers to save money on their purchases. These promotions can include discounts on specific products, free shipping, or buy-one-get-one deals. By taking advantage of these promotions, customers can enjoy even greater value for their money.

Overall Customer Satisfaction and Recommendation: Overall, Glasses USA provides an excellent online shopping experience for eyewear. The website design and user experience are top-notch, making it easy to find and purchase products. The wide selection and variety of eyewear cater to different preferences. The pricing is competitive, and the quality of the products is exceptional. With accurate prescriptions, reliable customer support, and efficient shipping and delivery, Glasses USA ensures customer satisfaction. The positive customer reviews and ratings further validate the company's commitment to providing high-quality eyewear. I highly recommend Glasses USA for anyone in need of stylish and affordable glasses.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Glasses USA contacts

Website

www.glassesusa.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Glasses USA?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Glasses USA Customer Service. Initial Glasses USA complaints should be directed to their team directly. You can find contact details for Glasses USA above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Glasses USA. Discuss the issues you have had with Glasses USA and work with their customer service team to find a resolution.