Glasses USA reviews and complaints 5
View all 145 complaintsGlasses USA - Lack of communication lack of customer service will not honor warranty
Purchased glasses in June 2020. Received them in July 2020 after several weeks. A small screw fell out of the frame making the lens impossible to be held in place. I contacted GlassesUSA on 10/08/20 and started the process of acquiring a screw. They have a 365 day warranty on every pair they sell.
It is now a month later and I still do not have the part. I have spoken to folks via voice, chat, and email correspondence. It has consumed hours of time. The screw is proprietary and aftermarket screws have not worked.
These are adult owned and used glasses. I never took them out of the house or dropped them. I have had to use three year old glasses with an old prescription during this process. It has been unconscionable.
User's recommendation: Please, do yourself a favor and buy your glasses somewhere else. Even though GlassesUSA has a 365 day warranty on their glasses, they will not repair or replace them if requested.
Glasses USA - oakley eyeglasses (rx)
[protected] was my order number
I ordered a pair of glasses on June 17, 2019. I didn't receive them until July 20, 2019. The company gave production and shipping times that were inaccurate and dishonest. They refused to upgrade my shipping or do anything to account for the delay. I never received an email or notification about the excessive delay and was told, "This is within our normal timeframe." When I complained, they gave me a tracking number and said the item would arrive soon. The tracking number was for a product that never shipped and never arrived.
Glasses USA - Cash Back Guarantee = 1 year store credit
There was a gold seal with 100% CASH BACK GUARANTEE so I thought why not take a chance. This was 3/5/15, and they have since changed the gold seal to a banner "100% Hassle-Free Returns Within the first 14 days if you are not satisfied for any reason, you can return your glasses with no questions asked!" but even this is not true - they still claim cash refund in the T&C. They will give you store credit, no questions asked. And that store credit EXPIRES. Calling customer service was a brick wall.
Glasses USA - Crooks
GLASSESUSA Headquarters 785 Lexington Ave New York NY. New York Better Business Bureau BBB rating is "F"- lowest rating Sent me bad error made glasses / Lens from my Dr. Prescription. I sent back glasses for repair or refund as warranted. They wanted me to pay another $150. From $300. Order. Afterwards, When I asked for return of my paid for glasses, customer service said my glasses were "Donated to Charity" - My glasses. I have notified BBB and NY District Attorney. They are a Scam company with a good Advertisement Don't Be Fooled! Order #[protected]
Glasses USA - Prescription glasses
I ordered a pair of prescription glasses and my credit card was charged immediately. I then received an email 3 days later stating my glasses were finished and had moved to inspection for 2 days. I have not received my glasses. Have not received any notice as to when I would get them. Called them 4 times and have not received a straight answer from any of the customer service people. They are incompetent! They couldn't tell me where my order was and they said they had no way to track my order? This is a terrible company. DO NOT ORDER ANYTHING FROM THEM! They are rip offs. This company is a SHAM!
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I have used Glasses USA successfully several times in the past. I only started having problems in the Spring/Summer of 2022... And now again on my latest order.
On the order that I placed in early December, 2022, the glasses arrived in a flat package with a soft case and one of the lenses had a crack in it. Formerly they were sent in a box and/or a hard case.
I tried getting through several times and ended up having to use the "chat line" which is controlled by a bot. Was finally able to get a return label to send back. (I had to go out and print it first).
The only problem now is, the glasses came back with the WRONG prescription.
So I have tried repeatedly to get through to anyone to no avail.
Their website comment is that I already returned them once (they arrived cracked) and therefore cannot return them again. (They put the wrong prescription in).
Money down the drain.
0rder #[protected]
Pmoc333@aol.com
Not right.
Cannot reach any human person.
Do not recommend unless they can rectify this and contact me.