Glasses USA
reviews and complaints

Over the course of last 6 months they have managed to send glasses which do not match my RX on file THREE times. After jumping through so many hoops, including faxing my original RX, I have told them "no more"
I will not waste my time buying new packaging and sending back.
I told them to refund my money and make the 2 pair (total value $40) correctly for free as good faith. At first one CSR says OK. 10 days later a different CSR Karen Gordon writes to tell me I need to prove the glasses are not as per my RX. Impossible. The proof is surely the card they add to each order of the RX numbers.
They know this.
Who do I get to test these glasses?
We are on fixed income from too many health costs so we'll have to use as is. I explained to GlassesUSA they were taking a chance. If we get a headache whilst driving and there is an accident, guess who lawyers come after.?
#####. I wrote HQ and company who lends them capital. Yet to see a response. I will write everything with proof, to a free website in the event any lawyers are looking for info.

Glasses were made incorrect so I sent them back. GlassesUSA support said that they can't replace them and offered me a refund and that seemed like a great deal so I agreed. He said that it can take up to 7 day to process a refund, but 7 days later there was no money. I gave them one extra week, but nothing changed.
As for now, 6 weeks already passed and still no refund. GlassesUSA support claimed that money was transferred and the rest was not their responsibility. I will not buy anything from this unprofessional company ever again, they should be investigated!

I was very disappointed with the quality of my glasses. After two weeks frame broke! I contacted GlassesUSA and they offered me a replacement. They seemed nice and I thought that they really wanted to help. Following their instructions I sent the broken glasses back and was promised a replacement within a couple of weeks.
Two weeks later nothing arrived and company did not reply. That moment I felt that something went terribly wrong and went online to read some reviews. I was shocked to be honest. I sent another message and asked for a full refund and of course was ignored. Do not order from GlassesUSA, they are not to be trusted!

I ordered glasses a month ago, the GlassesUSA software managed to remove the street address of both my shipping and billing addresses, but they still put them in the mail! Can you imagine? Of course, the post office cannot deliver without a street address so they were rejected. GlassesUSA says they still don't have them back -- but they do have my $187. Their customer service is the worst I have ever encountered, reading from scripts. Each individual said the same thing, word-for-word. After a month, I finally got hold of a supervisor, who had the audacity to suggest that perhaps I did not provide them with a street address! What? They actually believe I would provide an Apt # for billing and a Suite # for shipping, but just forget to type in the street addresses? I don't think so. So, very long story short -- stay away unless you don't need your glasses in a timely manner and you don't need your money returned timely, either. As they've told me "it's policy."

This company has been harassing me with endless spam for two months. Although I unsubscribed numerous times, called them to tell them to stop, the stupid emails keep coming every day and sometimes it's more than once a day. When I talked to them, they told me I had to wait for the 10 day waiting period. I obviously did that and nothing happened. Recently they told me if I reply back to their response to me that that will start up the process again and that I should reply to any of their emails and wait 10 days without responding to them. Of course, I stopped replying, waited 10 days and they kept coming. A supervisor just the other day gave me this email address to send my complaint to. Again, this didn't work and the emails kept coming. Why don't they have control over their own systems and able to control their own systems. You would think they would be able to input my email address and have it out of their systems. I know they can do that, but they just don't care and rather just harass me with their endless emails.

I have unsubscribed many times, but they keep sending me emails. I contacted them and told them to stop, but they keep sending me emails. They told me to wait 10 days and it's been way beyond that. They told me not to reply any more because that causes emails to keep coming. I stop replying and waited 10 days and the emails keep coming. They make it appear as if they are helpless to stop this. This is ridiculous. It's their own systems and they should know how to work them. I called them and told them to stop and it doesn't. Now it's become harassment.

I took shipment of my new glasses in mid-July and foolishly accepted the cheap and poorly designed frames. By mid-September one of the temples fell off making the glasses unwearable. In response to my contacting the company I was told they could not send me a replacement nut to reattach the temple, all the while repeating that they had a 365 day manufacturer's warranty. (I was able to get a semi-serviceable fix from the local Walmart for FREE.) And now in mid-December the other temple has fallen off. The only thing GlassesUSA is offering is a discount coupon on my next purchase which certainly will never happen and I recommend nobody else waste their money at GlassesUSA, either!

This is the WORST company ever to do business with. I have been waiting for my glasses for over a month and I have not received them because they were returned for insufficient address. They claim I did not put my address on the order. Now what website lets you complete an order with out an address? I called several times and they don't care about your concerns. So now they have my money and glasses and won't refund me. They keep saying that they don't have the glasses yet. Now even for the United States Postal Service it does not take 20 days to return a shipment. In the meantime I am paying interest on the money

When I first ordered my glasses, I realized a few hours later that I had paid for a faster delivery that would not even have been possible because of my prescription. I emailed them and told them of my error, and suggested that it would truly be in their best interest to refund that to me. I explained that it was an error that THEY should have caught. They played dumb and swept it under the rug, apparently. Then, nearly a month later, I got my glasses and the prescription was terribly wrong. I sent them back. When they finally arrived the prescription was correct but they'd failed to use the Transitions lens I had ordered and paid for. I emailed them immediately .. not one word. I am considering bringing a law suit.

Customer service is non-existent with this co. An order was shipped and lost. GlassesUSA claims no responsibility and made no attempt to track the order. As they requested I spoke with my local post office and was told the package was probably stolen and it was now the shippers responsibility. No offer of replacement or refund was made. Fortunately I selected the split payments and had my credit card company charge back the 1st payment and decline any future payments. This is not my only review for them and the State Attorney Generals office has been notified of their deceptive practice.

I order glasses from this company over a week ago. I called multiple times just to verify the order was correct, only to be spoken to harshly and then abruptly hung up on. I submitted emails as well as messages on Facebook only to get the run around. When I finally got through to a supervisor I learned my order had indeed been submitted INCORRECTLY and that I would have to start the process all over again! I have already paid for these glasses as well as for expedited shipping. their web site says they are a US based company however this is not true at all! I think something needs to be done about this company!

This company will discount retail prices on their site by up to 50% so don't pay the listed price. BEWARE! Delivery times take forever. You will need a new prescription by the time they actually ship your glasses. They promise everyone expedited (upgrade) shipping, which is worth absolutely nothing.

Check out their bad reviews; don't make the same mistake I did. Ordered 7/14. On 7/27, no updates and still in "Quality Control". Their service people could care less and the sales people will tell you anything to make the sale.

An individual stole my credit card information and purchased glasses on May 11, 2016. This person had the glasses mailed to my address, however, there was no invoice in the purchase. I attempted to call and email glassesusa.com to get a refund label. However, without the invoice number or accurate email address I guess they couldn't help me. Now, 2 months later my bank whom I disputed this claim gave me the transaction information and a copy of the invoice from their records. I was told to contact glassesusa.com regarding the matter and get a refund. Now, I have the information; I've emailed and called customer service several times only to get generic responses and that a supervisor will get back to me. This company is a joke. They promote unauthorized fraudulent purchasing, I guess it's okay with them for the next person to steal another person's identity and misrepresent themselves for a pair of glasses at the cost of some else's budget. I would never order from such a company that does not take action for such circumstances.

I ordered Rx sunglasses from this company and when I had not received an order update after 2 weeks, I called and was disconnected by the customer service rep without resolution. After e-mailing the company, I received an e-mail saying the glasses had been poor quality and had to be re-produced. After an additional 2 weeks, I called again and was told by the customer service rep that he could not tell me why my glasses were not produced. When I said that if I could not get a resolution, I would cancel the order, he said that that would "be a good idea." When I asked to speak to a manager, he told me they didn't have any. Worse company ever--steer clear!

They have charged my cr3dit card 197.32 for a pair of glasses that cost 345.00. They could not charge my credit card the full amount but tried to charged the 197.32 which is pending. I cancel the order and tried to charge me after the fact. No2 I have this pending in my account and cannot buy a pair of glasses until it is resolve. The customer service try to help you bit limited to what they can do. When I ask for a supervisor or a manager they stated no one is available. This company has me pulling my hair out. Very fustrating. Never again will I do business with them. Beware of glassesusa.com. bad business.

I ordered a pair of glasses and decided against them. Per their refund policy I printed out the return form and took them to UPS. When I got no response in a week I contacted them to question if they had them and when I would be refunded. They could not find that they had received my order and asked for a tracking number. I did not have one, they automatically printed the label, and UPS did not have any record of a tracking number either.

The glasses had to have been received and had all of my paperwork in the box, but I tried customer service and returns countless times and was still given the "refer to our return policy" and that they needed the tracking number. I am out $273 because of their procedures.

Do not order from this company!

This company is a rip-off. Their product is poor, and their customer service is non-existent. My glasses were defective and contact was made. GlassesUSA delayed responding multiple times to where 90 days had passed and they would not have to refund my money. Their glasses have been returned, but they kept my money. They offered 110% store credit. First, how does one get 110% store credit and second why would I buy their product again? I won't. I filed a report with my local police agency for Internet Fraud and Theft and a consumer complaint with the office of the Attorney General. If you have a problem or have had a problem, do the same. Keep this company from stealing from its customers.

I have ordered glasses from GlassesUSA company and never again I will do the same mistake! Place my order and paid for it. For over a month I heard nothing from them so I contacted them and asked bout my order. They said that my glasses were out of stock and that they'll ship them in a week! Another month passed and they said that my glasses were probably lost during the shipment. I asked for a refund and they said that it was not their responsibility and that I have to deal with the shipping company! GlassesUSA is a total joke! Don't buy from them!

DO NOT use this company! I wish I would have known beforehand that they get an F rating with the Better Business Bureau before I had ordered through them. http://www.bbb.org/new-york-city/business-reviews/optical-goods-retail/glasses-usa-in-new-york-ny-107236 Their glasses are cheap quality, and their customer service is wretched. I sought a refund since the quality was so horrible, but their automated system is so screwed up, and their customer service is so horrible I am now out $115. Their automated return/refund system issues you a USPS shipping label, at which if you do not keep a copy of the tracking number you are completely F-ed. They do not keep a copy themselves, and the tracking number does not tie to your account and your return. If you cannot provide them with the tracking number, they insist that they have no record of you even trying for a refund/return – even though you went through their automated system to begin with. Their customer service, including requesting a manager for help, was useless, unhelpful, and stand-offish. Even though their system automates the label, they do not keep track of their own returns (no idea how they pay USPS for the labels generated, as I asked if they could pull up my return through that and they insist they cannot. Nor can they search through unclaimed returns to see if mine was in that pile – I can only assume their unclaimed returns pile is so large that a team of people cannot sort through them. Quite a racket they have going on – no way to track a return and then they get to keep the glasses they return and reuse the frames. Bravo.

"Horrible customer service, lie about delivery times, get the run around when I asked when and who you shipped with. Could not even give me a tracking number after they shipped them. The BS of we rely on our courier to deliver your items in a timely manner, is over used! I paid for expedited service (6-7) days, took 3 weeks. Finally got the glasses, wrong RX by a mile! I uploaded my RX from a DR and even emailed to confirm that got it, and still jacked it up! Place is a joke and not willing to go the extra mile to fix their mess up. I will not recommend or ever use this place again.."