Menu
Gilt Customer Service Phone, Email, Contacts

Gilt
reviews & complaints

www.gilt.com
www.gilt.com

Learn how the rating is calculated

4.4 450 Reviews

Gilt Complaints Summary

2 Resolved
55 Unresolved
Our verdict: If considering services from Gilt with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Gilt has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Gilt. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review
File a complaint

Gilt reviews & complaints 79

Filter reviews by rating
5
381 reviews
4
0 review
3
3 reviews
2
1 review
1
8 reviews
Sort by:

Newest Gilt reviews & complaints

ComplaintsBoard
R
3:15 am EST

Gilt what a nightmare

I beg you guys not to ever use this service. Because once you pay them they don't give a darn about your satisfaction.
I experienced it and know what I am talking about.
They made not a single effort to investigate my issue. They just have my money and are happy, I hope.
I just want to get my money back for an order that had never arrived. I have been waiting for it for 2 months and I understand it's useless. Customer service keeps ignoring me...

Read full review of Gilt
Hide full review
ComplaintsBoard
Y
2:15 am EST

Gilt a max mara coat with an obvious hole and refund is not as the amount they promised

Bought a Max mara coat on sale. There is no description about the defect on the coat.
When received the coat, there was an very obvious hole on the coat.
The amount was wrong on the return invoice, so I wrote a few letters to confirm the amount. They reply slowly but promised to refund the amount I've paid. About two weeks later, when the refund came to my card, it is around 50 USD less. And they do not reply to my emails.
Bad online seller and cheating the consumer.

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gilt
,
Dec 06, 2017 2:34 pm EST

Hi there,

I am very sorry for any confusion in this matter.

I would be happy to review this situation for you if you could please forward your order number to service@gilt.com ATT:Maureen.

I look forward to hearing from you.

Warm regards,
Maureen
#giltservice

ComplaintsBoard
E
1:29 pm EST

Gilt terrible service, tricking customers

10 days ago, I made an order with several handbags, they were in really good prices. I thought it was some kinds of clearance sale, so I spent hours to pick what I want. After placing the order, I received shipment notifications, and bank notice that they charged money. Then, I was expecting to receive this order; however, Gilt is call it back without notify me. When I see the package was delivered back to KY, I called the customer service, they told me it was a technician issue, and they can't give me my order. I feels so bad, they don't respect customers. If they notice me before charge money or even before take it back, I wouldn't feel angry. I'll understand that, but they didn't. I think they deceived me, I'll never trust Gilt anymore. Bad!

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gilt
,
Nov 30, 2017 9:09 am EST

Hi there,

I am so sorry to hear that there was an issue with your order. If you could please forward your email address to servicce@gilt.com ATT: Mary. I will be more than happy to take a look into this for you.

Warm regards,
Mary
Gilt Customer Service

ComplaintsBoard
S
10:34 am EST

Gilt puritan's

The customer representative said he will refund through credit card -- did not happen. I purchased a voucher for Puritans.com, which then in the next hour realized cannot be applied to all Puritan's products and called customer service the very next availability. The representative said he will refund through credit card, which I made sure by asking. He did not do that, and I did not get a notice about this, until I noticed it in my bank statement and callled. He then said it was "policy" that it cannot be refunded. Why can't you said that from the beginning? Also, "policy" is an excuse for not caring for the issue you have.

Read full review of Gilt and 4 comments
Hide full review
4 comments
Add a comment
J
J
jdub b
, US
Jan 18, 2018 9:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Thank you for the note. I've sent you an email.

J
J
jdub b
, US
Jan 17, 2018 10:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same issue, which then spiraled into something more!
When purchasing, I didn't notice that the Puritan's Pride voucher could not be used on all brands. I then went on the Puritan's Pride website and it turns out that of that list of 16 brands, a full SIX of them are actually NOT AVAILABLE for sale. I chalked this up to my mistake and managed to cobble together an order, which I placed on Jan 10th at 9:30pm from my home in San Francisco.
The next day, I get an email from Puritan's Pride claiming that my order can't go through because my voucher had expired. True, my voucher expiration was January 10. But I assumed I could use it until the end of that day - what I did not factor in is that Gilt works ONLY on Eastern Standard time. What? So much for being a national service. Both myself and the Puritan's Pride customer service agent have attempted to speak with Gilt and they have refused to reinstate my voucher.
This is the 2nd time this sort of issue has arisen with them. They are hard-lined about returns/refunds no matter what and the customer service people are unfriendly and unhelpful. I will be cancelling my account and warning people against them.

View 0 more photos
G
G
Gilt City
,
Jan 18, 2018 8:42 pm EST
Replying to comment of jdub b

Hi There,

I am very sorry to hear of the confusion with this voucher.

I would happily review this issue for you, if you could please forward your order details to service@gilt.com ATT:Siobhan S.

I look forward to hearing from you.

Warm regards,
Siobhan
#GiltService

G
G
Gilt
,
Dec 06, 2017 2:30 pm EST

Hi Shang,

I am very sorry for any confusion in this matter.

I would be happy to review this situation for you if you could please forward your order number to service@gilt.com ATT:Maureen.

I look forward to hearing from you.

Warm regards,
Maureen
#giltservice

ComplaintsBoard
A
2:11 am EST

Gilt misleading

Two months ago I purchased glasses by oscar de la renta by linda farrow gallery (Acetate tinted round frame) and they arrived damaged.
I was extremely disappointed because the glasses were very expensive and I didn't expect them to pack them in an unsafe way.
Called their customer care, waited for 40 minutes for someone to answer and was said that the glasses can't be returned due to the policies.
I've read the policies and didn't find the glasses among unreturnable products. I don't understand what I am to do and how to get my money back. Very misleading.

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gilt
,
Nov 15, 2017 7:44 am EST

Hi Alicia,

I am so sorry to hear that your glasses arrived damaged. If you could please forward your email address to servicce@gilt.com ATT: Mary. I will get to the bottom of this for you!

Warm regards,
Mary
Gilt Customer Service

ComplaintsBoard
J
5:17 am EDT

Gilt absolutely appalling

What a terrible quality! Shame on you.
The item I ordered was poorly made and had spots on it. I was terrified I spent 100 dollars on this crap one dollar worth.
The customer service refuses to refund it and accept my order giving me stupid excuses. What am I to go, mhm? You provide no alternative, the worst quality is your mistake, but I have to suffer from it. You're terrible.

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gilt
,
Oct 02, 2017 8:27 pm EDT

Hi Janet,

I am truly sorry to hear this.

Please forward your email address or order number to service@gilt.com ATT: Maureen.

I am more than happy to investigate this further and hopefully resolve this matter for you.

Warm regards,
Maureen
Gilt Customer Service

ComplaintsBoard
L
4:07 am EST

Gilt very poor quality items

I bought a lot from www.gilt.com but that was then and now things are a lot different. Quality of their products gets worse every year and prices only increase. When I received my latest order I was very disappointed with the quality and how poorly everything was made. I wanted to return everything for a refund but Gilt customer service representative wasn't nice and rejected my request. They said that I will not get a refund and that replacement is also impossible. When I told him that I was very disappointed with their company, he said that if I did not like something I was free to buy elsewhere. Not only quality was terrible, but their Gilt employees need to get some training! Absolutely horrible!

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gilt
,
Feb 24, 2017 10:12 am EST

Hi There,

I am so sorry to hear of your dissatisfaction with regards to our products and customer service.

If you would like to send on your details to our email - service@gilt.com. We would be more than happy to take a further look into this for you.

Regards,
Kimberley
Management Team

ComplaintsBoard
G
9:20 am EST

Gilt “vintage rolex oysterdate stainless steel watch, 34mm”

Gilt.com

Where do I start! This website is a total scam. They took one picture of the watch and said that it was a man's watch. The picture wasn't even taken from their website they probably got it off of Google images. I finally received the watch that by the way, took FOREVER! And noticed that the band was defective. I tried it on anyway and it didn't fit my wrist! When I called to complain they said "well, it's a unisex watch, it's for men and women".
The customer service was terrible. I was treated very disrespectfully. I wanted to return the watch and they wouldn't take it back. I even had to go as far as to complain with the BBB (better business bureau). So now I'm stuck with a $3, 200.00 watch that has a broken wrist band and doesn't even fit me!

Read full review of Gilt and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
G
G
Gilt
,
Dec 19, 2016 4:54 pm EST

Hi There,

I'm so sorry to hear of your disatifaction with your previous correspondence with our customer care team .I would be more than happy to look into this further for you. As there has not been an order number or an email address noted, I would ask if this can be sent on via email so we can look into this further for you.

I would ask that you email service@gilt.com and make the title line "ATTN:ELLENCOMPLAINTS BOARD RESPONSE" so that we can get to this right away. Looking forward to hearing from you. Chat Soon, Ellen-GiltService

ComplaintsBoard
L
8:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gilt dishonest merchant with pathetic customer service

I purchased an inexpensive canvas from gilt.com. I was shocked when I received the notification that it would take 2.5 to 3 months for the item to ship. I quickly proceeded to contact them and request that the order be cancelled. The response was that given that the item was in their warehouse and was being prepared for shipment, they couldn't cancel the order. Really?!?!? An endless exchange of emails and phone calls back and forth - all indicating that the order cannot be canceled as the item is being prepared to be shipped and that it would arrive in February...3 MONTHS from now! I am unaware of any shipping method in this century that would take this long and yet they would not proceed to cancel the order. That's a very dishonest excuse.

This is the absolute worst experience I have ever encountered from any eCom sites. And to think that a high end retailer like Saks Fifth bought gilt.com is beyond comprehension.

I used to buy from them regularly but I will never transact with them again...ever!

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gilt
,
Nov 23, 2016 3:29 pm EST

Hi There,

I'm so sorry to hear of the your order is taking so long to be delivered and that you are now unable to cancel it. I can understand how frustrating this can be for you. I would be more than happy to look into this further for you. As there has not been an order number or an email address noted, I would ask if this can be sent on via email so we can look into this further for you.

Unfortunately, complaints board does not offer a private messaging system so I would ask that you email service@gilt.com and make the title line "ATTN:CATHERINE COMPLAINTS BOARD RESPONSE" so that we can get to this right away. Looking forward to hearing from you. Chat Soon, Catherine-GiltService

ComplaintsBoard
S
7:20 am EST

Gilt i'm not buying anything from them again!

Terrible quality product! Ordered a dress from www.gilt.com and when it arrived I was amazed with how cool it looked. That day I was supposed to go to a party so I decided to wear my new dress. I put on the dress and tried to pull the zipper but it was stuck! Pulled again and it broke.
Contacted customer service, explained what happened and asked for a replacement. They refused to replace it or to refund my money! They said it was my fault! Totally disgusted with Gilt! I'm not buying anything from them again!

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
Gilt
,
Nov 11, 2016 12:18 pm EST

Hi Sandie. Thanks so much for bringing this to our attention. I am truly sorry to hear that your experience was less than satisfactory.

Please email us on service@gilt.com with your order number and brief message, mark it for my attention, and I will get right back to you.

Thanks
Pat
Customer Service Supervisor

ComplaintsBoard
S
9:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gilt customer service

Shopping on Gilt.com used to be a wonderful experience, both in terms of pricing and customer service. However, over the last one year, its has become from bad to worse. I experienced this atleast twice where they refused to resolve the complaint inspite of admitting their fault as per their 'policy' or 'techinical reasons':
1. I had an international shipment and they charged me in local currency instead of USD although i selected USD as the payment currency in the order screen. This would not be an issue, if they hadnt charged me 8% EXTRA without any reason any REFUSED to refund as the order had been 'placed'.
2. Recently, i placed another international shipping order for 7 items. Because of custom rules, one item could not be shipped internationally (which was NOT menioned jn item description). Weirdly enough, Gilt cancelled the ENTIRE order without ever asking me for a US addres which i could have easily provided, or cancel the ONE item which could not be shipped internationally. Worse, when i wanted to place the order again without the restricted item, 3 of my 7 purchases were UNAVAILABLE ...!

Ofcourse, their customer service was totally u helpful which resulted me in writing this review.

Read full review of Gilt and 1 comment
Hide full review
1 comment
Add a comment
G
G
GiltCS
New York, US
May 26, 2016 4:26 pm EDT

Hi there,

I am so sorry to hear of your experience, I assure you that at Gilt we strive to give our member's the highest standards of customer service. If you would like to forward to me, your email address or your order numbers to service@gilt.com I would be more than happy to look into this matter and assist you in resolving any issues that you may have.

Please accept my apologies for any upset caused, I really hope that we have the opportunity to serve you better in the future.

Warm regards,
Maureen
Gilt Customer Service

ComplaintsBoard
I
6:14 am EDT

Gilt discount code never worked

I have ordered something from Gilt website in the past and everything was fine. Recently I received a message from them saying 40% off! So I went to their website and made a huge order!
When I was purchasing the items, I entered the code and everything seemed ok, but then I checked my bank statement and found out 40% off was never applied!
I immediately contacted them and asked what was going on. They said that I had only three hours to use the code. What? I opened their email again and there was absolutely nothing mentioned about 3 hours! So I decided to warn other customers, don't believe them and don't use these codes! I did receive my items and everything was ok, but I wasted more than I expected! I'm very disappointed!

Read full review of Gilt
Hide full review
ComplaintsBoard
J
3:31 am EST

Gilt poor customer service

I ordered a pair of leather shoes from Gilt. I received my order in reasonable time, but in the end I was very disappointed. I thought I paid for nice shoes, but actually I spent my money on garbage. I worn them only two times and they fell apart! I did not wear these very often so I didn't realize the defect in their time period. I contacted their customer support and they did nothing to resolve the situation. Their rep was extremely rude and said that there will be no refunds and it that it was only my fault. I will not be ordering anything from them again. Horrible unprofessional customer service!

Read full review of Gilt
Hide full review
ComplaintsBoard
A
8:39 am EST

Gilt useless customer service.

I bought two dresses from Gilt. The pictures on their website looked beautiful! The dresses I received looked similar, they were the same style, but they were too long and there was nothing mentioned in the description about the atypical length. I contacted Gilt and even sent them photos highlighting the discrepancy between the photo on their website and what arrived. I told that I want to return the dresses and get an exchange. But they just ignored me and never replied. Do not order anything from this awful company!

Read full review of Gilt
Hide full review
ComplaintsBoard
J
9:05 am EST

Gilt fake or used items

I bought a very expensive bag and paid extra for rush delivery. When it arrived it had strange stains inside. There also were scratches on the leather. Actually Gilt advertised as a discount website with limited quantities and sizes. I thought that Gilt sells only original items, but the bag I received looked used. Furthermore, my item arrived in a plastic bag without a box! This was supposed to be a present, but it's horrible condition make it impossible to gift it. I contacted them asking a refund and have included pictures as a proof. But they never answered. It's a big shame and I hope they will be out of business soon. Don't order anything from Gilt.

Read full review of Gilt
Hide full review
ComplaintsBoard
R
11:17 am EST

Gilt poor, slick customer service policies

I have spent over $32, 000 on Gilt.com and earned 68, 000 insider points. Gilt has a fine print policy that you lose your points (in this case equivalent to $200) if you fail to make a purchase within 6 months. They do not inform you of this policy and embed the notice of point expiration in a way that is very hard to see amidst the hundreds of emails you receive from them a month. After calling them 7 days after the point expiration, they offered me a special discount of 30% off an order up to $75 cap. I will never shop on Gilt.com again.

Read full review of Gilt
Hide full review
ComplaintsBoard
T
6:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gilt charged twice

I have purchased many products thru my gilt app on my computer with no problems in the past but when I made a high dollar purchase ($454) for a freshology food delivery order I never received the voucher that is supposed to be sent back to you right after your purchase. I sent an email questioning this on a couple occasions and they told me how to update my email however there app does not allow you to do this feature which caused even more confusion. I didn't understand why all my past purchases through this app worked out fine but not this time. The deal was also about to expire so after emailing and Speaking with a rep they stated to me this is a problem they are aware of and often happens with others. It seems their app is not fully functioning or capable. Well then shouldn't this problem be fixed? The order I made specifically stated one purchase per member and since I never received the voucher and the item was going to expire I tried doing it again since it sounded like a mechanical error and I was told their system would flag it if you tried to buy more than one item since it was not allowed. I saw on my monthly credit bill I got charged for two purchases of $454. I only received the true voucher once I was told to log off my app and log in to their website to update my email. (Again, I have made many purchases in the past and never had to do this before). The rep confirmed that the FIRST emailed voucher never went through so she made a screen shot picture of it and forwarded it to me when it was already to late, now I'm stuck with two vouchers, one which is a screenshot from their end, how sketchy that is just by itself. This is all very confusing and obviously I called themto explain this sounds like a technical error, primarily due to their insufficent working app. I requested a refund and they refused. I explained I have been a valuable and constant customer to them and their own rules stated one purchase per person- not TWO! The freshology company states its one voucher per person as well- do they really expect me to just be out $454?! I then asked to speak with a supervisor and she stated because I had two emails I am technically two people so their one item per person does not apply since I am two people now- huh? I told her that both purchases had the same name, credit card number and address and that I am indeed one person, not two. The only reason I did anything with my email is because I never received my receipt for the first purchase. She just did not want to refund me. I gave her a chance to rectify this error but she refused so I told her I would be filing complaints and stopping my credit card charge while they investigate. It is sad because this is so obviously a technical error and if they had any customer service at all they could have easily rectified the situation and kept a loyal customer. Instead I am going through all the extra work of filing complaints against them. Beware- they only care about their bottom line and have no customer service. I will no longer be making any purchase in the future with them again!

Read full review of Gilt
Hide full review
ComplaintsBoard
N
6:59 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gilt the customer services didn't help and ignored me all the time

I have used the services of the company www.giltcity.com, but my experience was awful. When I tried to return some stuff, the customer services started to ignore me. I sent them tons of emails, but they avoided me. When I tried to remove my email address from their list, they also ignored me. But they continued to provide some useless emails and spam. The worst attitude and completely unhelpful team.

Read full review of Gilt and 2 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
G
G
Gilt City
,
Nov 30, 2016 4:43 pm EST

Hi There,

I'm so sorry to hear of your disatifaction with your previous correspondence with our customer care team .I would be more than happy to look into this further for you. As there has not been an order number or an email address noted, I would ask if this can be sent on via email so we can look into this further for you.

Unfortunately, complaints board does not offer a private messaging system so I would ask that you email service@gilt.com and make the title line "ATTN:ELLENCOMPLAINTS BOARD RESPONSE" so that we can get to this right away. Looking forward to hearing from you. Chat Soon, Ellen-GiltService

ComplaintsBoard
J
5:36 am EST

Gilt they overcharged me for the products

I ordered several products from the company www.giltcity.com. I needed to pay only for postage and handling and the total sum was about $12.89. After that I got the order and invoice, where it was mentioned that my order cost about $209. I checked my account and found out that this sum was taken from me. It was scam. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Read full review of Gilt
Hide full review
ComplaintsBoard
H
3:48 am EST

Gilt the worst online shopping experience on earth

The worst online shopping experience on earth. They did some kind of restaurant coupon that I bought. Not only was I not able to redeem it (the restaurant said Gilt had messed up their coupon codes; random ones were working and others weren't) but when I went back to Gilt they basically told me to go back to the restaurant and try it again! When I asked them what backup plan was there to prevent me from wasting a trip they basically said none; and then to make it even worse they said their records show that the coupon had been redeemed (I haven't been back!). Everyone makes mistakes but what is inexcusable is to not step up to the plate and make amends when you've ****ed up. Hate 'em!

Read full review of Gilt and 5 comments
Hide full review
5 comments
Add a comment
D
D
Deremey
, US
Oct 29, 2012 11:11 am EDT

I get email teasers where almost everything is sold out. Why bother to put it on if it's not available. Do not recommend unless all you want to do is look online.

N
N
Nieron
, US
Sep 06, 2012 3:46 am EDT

Customer service is awful, don't bother calling them, they are rude, unprofessional and will hang up on you.

T
T
Tuble
, US
Aug 21, 2012 12:39 pm EDT

Company peddles garbage across most of their sales trying to make a quick buck off of what other merchants are unable to sell. Customer care is non-existent, intelligence level also. Avoid if you value your time and money.

N
N
Noala
, US
Apr 06, 2012 5:29 am EDT

I hate this site! I got online at 12 to get the right size and color of a a very expensive dress and they sent the wrong size! Then they said they didn't have anymore and their customer service was terrible. This site is going down hill. Don't buy anything.

H
H
Histle
, US
Dec 12, 2011 7:23 pm EST

They bought out buywithme.com and refuse to refund any bad purchase from the buywithme stage of the business!

Gilt Customer Reviews Overview

Gilt.com is an online shopping destination that offers a wide range of products including clothing, accessories, home decor, and more. The website has received generally positive reviews from customers, with many praising the quality of the products and the ease of the shopping experience.

One of the most commonly cited positive aspects of Gilt.com is the selection of products available. Customers appreciate the variety of brands and styles offered, as well as the frequent sales and discounts that make it easy to find great deals on high-quality items.

Another frequently mentioned positive point is the website's user-friendly interface. Customers find it easy to navigate and search for specific products, and the checkout process is streamlined and efficient.

In addition to the quality of the products and the ease of the shopping experience, many customers also appreciate the customer service provided by Gilt.com. The company is known for being responsive and helpful when customers have questions or concerns, and many reviewers have noted that they received prompt and effective assistance when needed.

Overall, Gilt.com is a well-regarded online shopping destination that offers a wide range of high-quality products at competitive prices. With a user-friendly interface and responsive customer service, it's no wonder that so many customers have had positive experiences shopping on the site.

Gilt In-depth Review

In Summary: Gilt offers a premium online shopping experience with a focus on designer brands at discounted prices. The website is well-designed and user-friendly, with a mobile-responsive interface that ensures a seamless shopping experience across devices. With a wide range of products and brands, Gilt caters to various tastes and preferences, although availability in certain sizes can be limited. Pricing is competitive, with frequent sales and exclusive membership benefits enhancing value for money. Customer service is generally responsive, and the return policy is in line with industry standards. Shipping options are varied, but costs can be a consideration. Payment security is robust, ensuring peace of mind for shoppers. The site's personalization features and community engagement add to the overall user experience. While Gilt's sustainability efforts are not prominently featured, they do partner with ethical brands. The loyalty program incentivizes repeat shopping. Overall, Gilt is recommended for those looking for designer goods at reduced prices, with the understanding that some patience may be required for specific size availability and shipping costs.

Website Usability and Design: Gilt's website boasts a clean and modern design with intuitive navigation and layout, making it easy for users to find what they're looking for. The visual appeal is high, with a sophisticated color scheme and high-quality images that reflect the luxury products on offer. The site is mobile-responsive, providing a consistent shopping experience on smartphones and tablets.

Product Range and Selection: Gilt impresses with a diverse variety of brands, ranging from high-end designer labels to emerging new names. The product categories are extensive, covering fashion, home decor, and beauty products. However, the availability of sizes can be hit or miss, as popular items tend to sell out quickly.

Pricing and Value for Money: Compared to competitors, Gilt offers competitive pricing, particularly when it comes to designer goods. The frequency of discounts and sales is a significant draw for bargain hunters. Membership benefits, such as early access to sales, further enhance the value for money.

Customer Service Experience: Gilt provides a satisfactory level of customer service, with a support team that is generally responsive to inquiries. The return and exchange policies are standard, though some users have noted variability in the ease of processing returns. User reviews and feedback on third-party sites can be mixed, so it's advisable to read through them for a balanced view.

Shipping and Delivery: Shipping options are varied, but costs can be on the higher side unless you meet the free shipping threshold or have a special promotion. Packaging quality is consistent with the luxury branding, and delivery timeliness generally meets expectations, though there can be occasional delays during peak sale periods.

Payment and Security: Gilt accepts a range of payment methods, including major credit cards and PayPal. The security of transactions is taken seriously, with robust encryption and data protection measures in place. Data privacy policies are comprehensive, ensuring customer information is handled responsibly.

User Experience and Engagement: Account management on Gilt is straightforward, with features that allow for easy tracking of orders and returns. Personalization and recommendations are a highlight, with curated selections that cater to individual preferences. Gilt's community and social media presence are active, with regular updates and engagement opportunities for users.

Sustainability and Ethical Practices: While Gilt does not heavily promote its sustainability initiatives, it does feature products from brands known for their eco-friendly and ethical practices. Information on ethical sourcing is not prominently displayed but can be found for certain brands and products.

Loyalty Programs and Incentives: Gilt's loyalty program rewards frequent shoppers with points that can be redeemed for discounts on future purchases. Exclusive member offers and referral bonuses further incentivize customers to return and engage with the platform.

Overall Satisfaction and Recommendations: The repeat customer rate for Gilt suggests a loyal following, indicative of the trustworthiness of the brand. While there are areas for improvement, such as size availability and shipping costs, the final verdict is that Gilt is a recommended destination for those seeking designer products at a discount. Shoppers are advised to keep an eye on sales and to sign up for membership to maximize benefits.

How to file a complaint about Gilt?

Here is a comprehensive guide on how to file a complaint against Gilt on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Gilt in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Gilt. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against Gilt on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Gilt contacts

Website

www.gilt.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Gilt?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Gilt Customer Service. Initial Gilt complaints should be directed to their team directly. You can find contact details for Gilt above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Gilt. Discuss the issues you have had with Gilt and work with their customer service team to find a resolution.