Dear Allan Reichenbach,
I apologize about your unpleasant experience with our company. Our goal is to provide our consumers with the best customer-centered shopping experience. We pride ourselves on providing the best customer support in the industry; this is why we encourage our customers to check the balance on the gift cards within 7 days after receipt of their gift cards. If there is a discrepancy, we urge you to contact customer service immediately so we can replace or refund your card. All sales are backed by our 60-Day Purchase Guarantee; however, if you are passed the 60 day period a refund cannot be issued. This policy is also outlined in our Terms and Conditions that are agreed upon when purchasing a gift card. Again, I apologize about your unpleasant experience and hope to regain your trust as a company.