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1.3 51 Reviews

Gettington Complaints Summary

3 Resolved
38 Unresolved
Our verdict: If considering services from Gettington with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Gettington reviews & complaints 51

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2:02 pm EST

Gettington You are a real waste of internet space

I am someone who does a majority of holiday shopping online. Even if not the holiday, I enjoy the ease on online shopping. I have never experienced a more unprofessional, bait and switch, disaster of a shopping site! I order and item for the holiday well in advance (1st week Nov 2012) A month later when it has still not arrived I try to call-left on hold 20 minutes, I hang up. I try again the next day, same thing. I email and am told I will receive response in 24 to 48 hours- 4 days later- Nothing! Finally I use the chat (should have done that from beginning) It took 5 inutes of back and forth about my social security number to even get my question answered. Why does a company need your SSN? I said I shop online all the time and never did, nor would ever have to provide that info. He apologized, yet never had an answer as to why it was required. I never gave it. Finally I am told my shipment is back ordered until a week after the holidays. I am assured that I part of the shipment (the one thing I really need, a gift for a toddler) will arrive on or before Christmas. I did not believe the person. I said ok tried calling again. After 10 minutes I got through to someone and was told that the entire order(doll included) will be shipped 2nd week of January 2013. So the prior employees guarantee was false! What if I believed him? I would have had a very disappointed little girl. I cancelled the order and am completely disgusted I wasted my time. Now, guess what? The doll is sold out everywhere! I had to pay double on Amazon just to get it. Thanks a lot genttington.com- You are a real waste of internet space!

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4:47 am EST

Gettington The web site itself was non-functional and their customer service was down when I called

Got a catalog. Same deal, free shipping, pre-approved credit. Wanted to buy ONE item. The web site itself was non-functional and their customer service was down when I called. Just FINALLY got off the phone ... they could not approve a change of my shipping address because they could not "authenticate" me. However, three of the four questions they asked were irrelevant to me ... wrong spelling of my wife's name, wrong birthdate ... UNBELIEVABLE. I wonder how those of you who like this company actually got to order anything!

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10:38 am EDT

Gettington Gettington.com is an irresponsible and unethical company

I was sent to collections by Gettington.com in January of 2012. At the time I was making regular payments thru the bill pay feature of my bank.

On 6/12/12 I paid my account off, in full, thru Gettington.com. I have called every 2 weeks to inquire about the status of this account.

Jefferson Capital, the collection agency, continues to show up on my credit report.

Gettington.com is an irresponsible and unethical company as they have not reported to Jefferson Capital that my account has been paid off.

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5:58 pm EDT

Gettington I will NEVER buy another thing from this crackpot website

I purchased a captain's bed with trundle for my boys (5 and 7). Within 6 months the front board on the bed that supports the frame cracked in the center. I thought, 'no problem, I bought the extended warranty!' WELL, it took nearly a month to finally get an answer from customer service about how they were going to handle it (did I mention that every time I called I had to sit on hold for an average of 60 - 70 minutes before a person even answered the phone?). Their response... Send someone to the house to GLUE the board, a major support beam on the bed. Now mind you, the service technician has not been here yet, he comes today, but do you think that glue will fix the problem and return the bed to its original condition? Neither do I.

As if all of this was not bad enough, when the customer service rep called my wife to tell her this was their solution, the lady on the phone LAUGHED at my wife's concern for our child's safety when sleeping on a glued bed AND said that the time frame for their solution was WELL WITHIN reasonable. Tell that to my 5 year old who has been sleeping on a mattress on the floor...

I will NEVER buy another thing from this crackpot website.

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5:32 pm EST

Gettington I was sent a used, filthy, smoky heater

I was pleased at first - ordered a heater that arrived in a timely fashion and worked quite well. Needed another, so ordered it.

I was sent a used, filthy, smoky heater. So, I email and ask them to send a return shipping label and that I would like to exchange it for another heater - figured I would give them a chance to make it right; perhaps someone just didn't do their job on the return end.

They flat out refused to pay return shipping. I have it written in email - even though they sent me a used item they will not accept responsibility in any way. I plan on filing a complaint with my state Attorney General and never doing business with these people again!

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3:22 pm EST

Gettington I am glad the order did not got through

So I received catalog with pre-approved credit, with 3 different payments options, I was like this is great, before the Holidays, but guess what, after placing the order I get an email that I am not approved for credit, I asked why then I received a catalog stating pre- approved their asnwer was... pre-qualified doesn't mean pre-approved, can you imagine that gizzz what a b...l s... t company ... I sent them the picture of the catalog that I received but after reading these reviews I am glad the order did not got through!

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Stefna1966
, US
May 15, 2017 8:56 pm EDT

I tried to cancel an order less than 30 minutes after ordering. The only option they gave me was to leave an email message. This transaction was placed on a Saturday. The automated response stated that I would receive a reply within 2 business days. On Monday I got a reply stating that the package already shipped and could not be cancelled. I received a tracking number and contacted UPS. I was told that they could not do anything as the package had not yet been received... only a label had been created. The package is still in their possession! Why would they bother shipping when they know it is an unwanted order. This is blatant consumer abuse!

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3:19 pm EDT

Gettington I sure won't be recommending this company

I was turned down for credit with Gettington with a 600 credit score. I don't know how that person with a score in the 400's got approved. Both my TU and EQ scores took hard hits from their so called "Pre-approved" offer. I have two wait two weeks now to find out via snail mail why I was turned down. I sure won't be recommending this company!

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eric2225chad
Eastman, US
Aug 31, 2012 1:51 pm EDT
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I had a 613 TU, a 635 EX, and a 609 EQ they told me i was turned down on th phone after i called every day for a week. The bad thing is i have a bill me later with a $500.00 limit through webbank which is who this card is through and i have never been late. I just dont understand thought it was for people with poor credit. i also had a fraud alert on all my credit beauras and thats why i called so much they never asked me to verify info

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12:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gettington Billing for product not delivered

The product I ordered was damaged in shipping First DHL said "Dammaged Item" Then UPS Said "Undeliverable" So I called them told them it was being returned by UPS it was "DAMAGED" and to not resend the item. Today I got a bill for the item I did not recieve. I spoke to a Cindy Operator #880 and asked to speak to a supervisor and was told no one was there. They billed me for a product that was not delivered but I got the Tracking Copies of both DHL & UPS. This shows the Item was returned to them. Please be careful doing any ordering from them.

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puppet0583
Valpo, US
Dec 01, 2011 9:06 pm EST
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Funny I talked to "Cindy" too twice yesterday after my order wouldn't go through! First she said that it wouldn't go through because my billing address and shipping address were not the same, so then I had my dad order with his card so that both addresses would be the same, still wouldn't go through. The second time I called she was completely rude and said she didn't know the answer to why it wasn't going through. I so regret finding this website and inputting any of my information in there...

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stets78
Mesa, US
Sep 06, 2011 11:05 pm EDT

Interesting. I've called the company several times today and can only reach Cindy! I received a letter in my maiden name (first red flag) telling me my credit number and that I have a $600 credit limit. I've never even heard of this website before the letter came. I thought maybe someone else had stolen my identity for this site, but Cindy's rude attitude and lack of supervision 4 hours prior to the close of business has ensured me that this Gettington site is to blame for the entire ordeal. STAY AWAY FROM THIS SITE AND REPORT IT ANYWAY YOU CAN!

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G
7:58 pm EDT

Gettington Companies such as these have no interest in helping people by re-instilling consumer confidence, they're out for every penny they can get

I am tired of the same con style "pre-approved credit" with over priced items. I did comparisons and found this company to be approx. 25% higher than retail (in the store items. Shipping is excessive also. Another cheap (as in: marketing those who don't undertsand or have credit problems) gimmick is what this is...taking advantage of people when times aren't the best, referring to our state of the economy. To help and be a good company...then reduce prices and have good quality merchandise. A DeWaltt chordless drill went for $149.00 in this catatlogue and $119.00 at the local home improvement center. Greed by others is what led to our current national economic situation. Companies such as these have no interest in helping people by re-instilling consumer confidence, they're out for every penny they can get. I think I may someday offer a catalogue service but with prices that will make people feel good about their purchase and want to return and appreciate getting a deal...and not getting ripped off by insensitive company representatives whose job it is to protect the company versus looking out of the struggling consumer. Before making purchases...google it! Then you decide who can do best for you...not better but best!

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westyjames
Wolcott, US
Sep 25, 2014 4:23 pm EDT

They are a company like any other & they serve a purpose for some. I don't get why people complain about stores or online web stores selling at higher prices? No one holds a gun to your heads to buy from them. If you don't like the prices, then don't shop there, it's just that simple! I'm kind of sick of hearing complaints like these. Do your homework & shop around for the best prices like others do. As for the Credit approval in big bold letters, it's up to the consumer to read the fine print that will state "must apply & be approved to receive credit"...Again, it's up to the buyer to do the homework to see if these companies work for them or not, not the other way around. You act like they are your parents & they are supposed to look out for you instead of what they are... companies that are out to make $...You wouldn't complain if you had stock in the companies though...

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CreditDiva
Detroit, US
Mar 19, 2014 2:00 pm EDT

If you have great credit, you don't need Fingerhut, nor Gettington - both companies are aimed at people who don't have the best credit. It is what it is. These companies serve a purpose - to help you establish/re-establish credit. That's it, and they do a good job at what they're designed to do. People with great credit don't give them a second look, and rightly so. Once your credit score is at the place where you have better credit options, you don't need them anymore, so you get rid of them and keep it moving. I do my research and only order items that are priced competitively. I'm not going to need them much longer, and while I look forward to that day, I also appreciate that they took a chance on me (I went from a $400 credit limit, to $2500, in about a year). People complain so much...and a lot of it has to do with not understanding how things work - if your credit sucks, you have to go with the flow, and ride it out until things improve.

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Chrisford
, US
Dec 07, 2013 5:08 pm EST

The problem I have with is the association of fingerhut and gettington. I was approved by fingerhut for 400$ in credit. So I charged a vacuum cleaner that was actually a good deal through them. Then I paid the 140$ vacuum cleaner off in 2 months avoiding a lot of interest. Then fingerhut starts blasting me with catalogs and raising my credit line. But there's nothing I need from them. They constantly sent me reminders about how much credit is available trying to get me to charge it up. I didn't charge anything more. NOW, here's the kicker: after awhile this gettington catalog arrives with the same exact return address as fingerhut( same company) This catalog had much lower prices and a great selection of nice items at walmart prices. It said I was pre approved for 500$. I'm like cool I might order something. So I did and at checkout the screen said you must apply for credit? I'm like, huh, ok? So I filled it out and the results was declined! My theory is fingerhut and gettington same company. Fingerhut pissed because I wasn't charging up at their high prices, so they sent this other gettington with great prices saying I'm pre approved then deny me when I seen the good deal. Now there hoping since declined through gettington I will go to the fingerhut site and by the same item at their [censored] prices and interest. See what I'm getting at? They are marketing scammers sucking the last dollar out people's pocket that have not so good credit. Someone with great credit would toss this ### in the trash. This country is a bunch of greedy ### that would rip off their own mother.

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psabt1008
Taylor, US
Sep 26, 2013 4:43 pm EDT

I've done business with them and I've bought a laptop and desktop computer, a heart monitor watch, surround system, 2 ipods, etc... I've always price compared with other retailers and on some things they might be quiet a bit higher but then I just pay cash for the item locally, other times they are within 5 to 10 dollars cheaper or higher of the item and so I'll use my credit account. If you are smart you'll always find a free shipping coupon on retailmenot.com or other coupon to save you from 10 to 20 dollars which then covers the cost of shipping. I've never outright paid for shipping at this site. Customer service is nice and they do sell name brand products in addition to the cheapos. Ultimately they have served me well for my purposes and I would recommend them.

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sltrhouse
, US
Nov 25, 2012 12:48 am EST

Gettingtons prices are the same as walmart and amazon right now, and have been for a couple months. ordered my keurig, it was 179.99 through them and 179.99 at walmart.

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ezeus1
Tarpon Springs, US
Oct 07, 2011 5:28 pm EDT

I disagree. Gettington.com is for people who don't have good credit, therefore they probably don't have a Visa or Mastercard to buy the stuff on google as you suggest. The stuff costs more because of the huge credit risk they are taking by financing people with poor credit. If most of their purchasers default on their credit agreements, they have no choice but to charge more to make up for this. They report to the credit bureaus and are a great option for those looking to rebuild their credit. For those who are familiar with fingerhut, gettington is their sister company under their parent bluestem brands. Definitely not a scam, they've been around forever.

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charlie1c
Missouri City, US
Aug 23, 2011 8:19 pm EDT
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This company sent me a Summer 2011 catalog that showed I was PRE QUALIFIED for credit. But when I called they said that I had to qualify again. This is unfair credit practices, and I will be filing a complaint with BBB and the FTC (Fair Credit Trade Practices Act). I would advise others to do so also.

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charlie1c
Missouri City, US
Aug 23, 2011 8:15 pm EDT
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This company sent me a summer 2011 catalouge with Pre-Approval in BIG BOLD LETTETS. The inofrmation did not clearly spell out that pre approved meant applying and qualifying through credit verification AGAIN. I thought they had already checked my credit to prequalify me. I will be filing the BBB and the FTC because this is unfair credit practices.

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7:26 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Gettington - Poor quality, directions & appearance, beware of this company

Ordered a shoe storage bench. Arrived in a timely manner however, they sent 3 of them. Called "customer service" and they immediately claimed responsibility for the error and said that mailing lables to return the additional 2 would arrive in 7-10 days. Once received, they would refund the amount of the 2 benches. I let them know that this was unacceptable...

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5:02 pm EST

Gettington Haven't received my order, stay away

Placed an order for a Grandma necklace with 3 birthstones on Dec. 18. Was charged over $10 for shipping and handling. Received email stating shipped on Jan. 5th today is Jan. 28th and there is still no necklace. Customer Service was unable to say exactly what happened to item and offerred to refund our money. I told representative that I hope that the credit does not take as long as trying to get our item. I told her that I would monitor my account for the refund and contact them again if it was not received.

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Gettington Customer Reviews Overview

Gettington is an online retailer that offers a wide range of products, including electronics, home goods, clothing, and more. The website has received generally positive reviews from customers, with many praising the selection of products and competitive prices.

One of the standout features of Gettington is the variety of payment options available to customers. In addition to traditional credit and debit cards, the website also accepts payment through a Gettington credit account, which allows customers to make purchases and pay over time.

Customers also appreciate the fast and reliable shipping offered by Gettington. Many reviews note that orders are delivered quickly and in good condition, with no issues or delays.

Another positive aspect of Gettington is the customer service. The website offers a variety of ways to get in touch with support, including phone, email, and live chat. Customers report that representatives are helpful and responsive, and are able to quickly resolve any issues or concerns.

Overall, Gettington is a well-regarded online retailer that offers a wide range of products at competitive prices. With fast shipping, flexible payment options, and excellent customer service, it's no surprise that many customers are satisfied with their experience shopping on the website.
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