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Gettington
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1.3 51 Reviews

Gettington Complaints Summary

3 Resolved
38 Unresolved
Our verdict: If considering services from Gettington with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Gettington reviews & complaints 51

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Newest Gettington reviews & complaints

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L
11:45 am EDT

Gettington Billing

ElSafeline was added to my bill without my consent. As of now 1650.00 is from just that. That happens to be almost the entire amount of the bill. This is illegal and I plane to sue them. They are crooks and will do anything to get money. It's about to go down. I have contacted both SafeLine and gettington with no help from either. They seem to blame each other for me being charged. I actually think they are all sitting in the same cubical in Guatemala and laughing at anyone who needs help. I hope to shut down this sketchy company and let them see how karma works. I have never been treated so poorly. I had COVID for over a month. I came home and went through my bills to get caught up. I receive this bill electronically and never seemed to get caught up. I opened up a statement and to my surprise I saw this had been charging me for over 4 years. I blame myself for not being more aware. I completely blame them for not correcting their mistake. So corrupt and at such a horrible time that we are all going through. My attorney is working on this now!

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9:46 pm EDT
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Gettington Pots and pans and a small vacuum cleaner

I originally ordered pots and pans and a small vacuum cleaner but I returned both of the products within a week because they were not what I wanted. Gettington is still charging me for the products I don't do have and they're saying I have a past due balance. I already sent $40 but they are still asking for more, which I do not think I should be paying.

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9:45 am EDT
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Gettington Seems a bit sketchy... Strange

I closed my account and paid off my balance. When I let them know my email address changed I was turned over to customer service and the rep asked me for my entire social security number! I told her no way that usually I'm asked for last 4 digits. She said it was "standard practice" and that "people do it all the time"! I said no way I want to talk to your supervisor. That's how identifies get stolen. I was on hold forever and hung up and called back. The rep I talked to said they are only supposed to ask for last 4 digits of social security number. BE CAREFUL your life is attached to this number! I would not do it. DO NOT GIVE YOUR WHOLE NUMBER OUT ITS NOT STANDARD PRACTICE!

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1:28 pm EDT
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Gettington Non-receipt of ordered clothing

-Provides slick, professional-looking webpage which uses an established, branded company "Sahalie" as the bait
-April 17, 2019 Online Order Placed
-Total: $79.18
-Rcd. "Your Gettington Package will arrive soon!" email notices
-May 9, 2019 Non-Receipt
-My Search: Unsuccessful
1. Google search "Gettington" pulled up voluminous scam alerts/complaints
2. Gettington's "Customer Service" webpage provided bogus looped voicemail
-Company cannot be reached
-Called Credit Union to issue new card
-Issued complaints to BBB & "ScamFinance" webs

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C
4:01 pm EST

Gettington treadmill does not work.

the box the treadmill arrived in, was almost totally destroyed in transit. I CAN'T rebox it, and I can't lift it to get it into a box anyway. Your absolutely ridiculous customer service number never allows you to actually speak to someone, and does not cover my problem. I want this picked up. YOU can box it, and I want all of my money, including shipping costs, returned to my account.

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C
7:45 pm EDT

Gettington gettington company in whole

Bad, bad, bad, very bad experience I will tell you people a little story so in your future you are aware of it. I had 2 jobs so did my wife we were doing great so opened a Gettington account all was fine, then the unthinkable the crooks in wall street selling and trading loans killing the market and killing jobs. Long story short before I was late I called Gettington told them I am having problems and want to start paying it down and seeking help to stop some of the unreasonable interest building up. Did they help NO spoke to 5 different people and all had the same attitude Bad nasty and you call your self of business customer service I think not. Anyway things got worse filed for a 13 filing where I pay back a portion to all my creditors as opposed to a 7 filing where they get nothing back. I thought we were doing the right thing boy was I wrong the 13 filing was back in 2013 look where I am now 2018. Gettington still reporting to the credit bureau that I I failed to make payments in 2017. OK fo those of you who don't know THAT IS ILLEGAL. The filing was discharged in 2013 that is when these people are sent a cease and desist all communication and the court states these companies CAN NOT state you are not making payments cant call you cant collect from you. But did they listen NO, NO, NO, NO, NO, NO. They are still reporting me late in 2017. So someone tell me how this makes sense the account was closed and consumed in the court back in 2013 and considered paid in full. Now 3 years latter lie and hurt my credit because they are like VAMPIRES sucking and draining your blood till you die they don't even turn you just kill you. Now been looking for a attorney no one wants to help why not? why they are doing is illegal. I can see it was a mistake but look I told them they fixed it then 1 year latter a slap in the face because they put it back on again. You at gettington need to clean up your act because you are going to go down hill treating people like this.

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V
2:24 am EST

Gettington Awful company

They have the worst customer service I have ever dealt with. Who cares about their products, if their customer service is so terrible?
Most of them don't even speak English well, not to mention that they are poorly trained (if they're trained, actually) and are very nervous.
My problem wasn't resolved and no wonder why. Moreover, a representative was ignorant and rude to me, probably because his English left much to be desired and he simply didn't understand what I wanted from him.
This business should be closed.

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J
10:48 am EDT

Gettington credit account

I got your name on my credit report and I never ordered anything from you. I can't get through the phone number on credit report [protected]. If there's an outstanding account I need to know as soon as possible because someone used my name and social security number for ordering things or other on this site. It's a fraud account in my name. Someone needs to give me a call at [protected] thank you Janet Leach

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F
8:36 pm EDT

Gettington safeline plus

After Hurricane Sandy i had no residence for over 5 months.. So i had to go paperless since i dint want my information all over the place.. During this time magically they signed me up for a service called safeline Plus. almost two weeks ago while i was paying my bills i noticed that yet again my balance went up and my payment amount went up and i had not purchased anything in months.. so i looked on the web site for my statement and i saw a charge i dint recognize so i called them up. they informed me that they had been charging me for over a year over a thousand dollars worth.. i told them 1) I NEVER singed up for this service since at that time i had credit monitoring threw another company and did not need two.. and 2) I wanted my money back immediately because this was a fraudulent charge that i neither signed up for nor agreed to.
They informed me that they could not help me. i asked them but they are attached to you.. they gave me the number of safeline and they told me that Gettington gave them my information and signed me up for the service.. I was shocked and immediately informed them that i wanted every penny back because i never requested the service nor did i sign up for it. they informed me that they could cancel the service as of July 8th and give me last month and this months payment but would not give me the previous.. i was outraged i told them that this was fraud and the lady hung up the phone on me. i called Gettington back and informed them that i wanted them removed from my account and that i did not want to see another penny taken for something i never signed up for.. they told me in ten days i would have my money back and yet we are at the 28th and i have yet to see a penny returned... i called today and they said they could not find any record of my conversation even after i gave them the case number they gave me.. this is fraud and they are both in it. Something needs to be done about both of these companies.

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J
2:09 am EDT

Gettington Fraudulent charges

I joined Gettington about six months ago and ordered a few things from this website. Without my permission they signed me up for a membership and these six months they were charging me without my permission. I never agreed to sign up and they never even asked if I wanted to. I asked for a refund many times and recently they finally agreed! They refunded me only one months and they still owe me for the other 5! Do not deal with this scam! I'll cancel my account as soon as I get all my money back!

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R
2:18 am EDT

Gettington The biggest rip off ever!

I assure you that this website is 100% fake and that all they need is your money! Check all the reviews and believe me that all the negative ones are the ones you should really trust! Ordered some products back in October 2015 and it is now April 2016 and still nothing. There is no way to contact Gettington because they are ignoring all the messages and never reply. There are many people like me who did not receive anything, people who did get their items complain about their items being damaged. This place should be investigated and shut down!

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U
2:33 am EDT

Gettington The Safeline Plus Disability payment program

Same thing here Fingerhut and gettington along with Safeline have a little criminal Racket going on here and we need a class action lawsuit. They shouldn't be allowed to charge someone for safeline when they do not sign up for it. Also fingerhut and gettington are charging interest on this safeline disability plan. That according to my lawyer is illegal

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Frustrated in Queens
Arverne, US
Jul 28, 2017 8:14 pm EDT

i am a victim too i stoped getting paper statements after Hurricane Sandy since i had no residence for over five months and never started them up again during this time out of no where i started getting charged for the safe line services. i never signed up for it and dint notice it until this Month when i was trying to figure out why my payments kept going up and my available valance kept getting lower when i was not purchasing anything or bought anything in months.. I called Gettington and they said they could not help me i had to call safeline after five hours on the phone with safeline they tell me that they are only returning the money back for the last two months when i informed them that they owe me thousands of dollars for a service i never signed up for. i told the man that i never singed up for it and i was not going ot pay for something i did not sign up for and i wanted my money back 2 weeks later and i have yet to see a dime back. I need help what can i do.

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R
6:50 am EST

Gettington The seller refused to take sofa back, but the quality was too bad

I have bought sofa and grill from www.gettington.com. I got everything on time, but the quality was awful and I immediately contacted the seller. I said that I wanted to return the order back, because it was too bad and would like to get money back. It wasn’t worth to pay such huge price for the bad-quality sofa. However, the seller refused to pay back or take the sofa, he simply told that he could do nothing and hung up on me.

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R
9:44 am EST

Gettington Unhappy customer

I made an order back in November. Since items I bought were supposed to be Christmas presents I ordered in advance. The promise delivery date was December 10th. However, I received nothing, so I went online to track the order. The delivery date was changed. Well, it is now January 29th and I received nothing yet. When I contacted Gettington customer service I was told that my order was cancelled. They said that I need to re-order the items. They offered me a free shipping too. But I demanded a refund, because Christmas passed long ago. After I mentioned a refund I heard nothing from them. Complete scammers! People, seriously think twice before ordering anything from this company!

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7:09 pm EDT
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Gettington Unethical Practices

I sent back a purchase in December. Did not hear anything and assumed my balance was zero. Well the did credit back everything except for $30 or $40 dollars. I did not log in until March and discovered my balance was not zero but $100! Apparently they added on late fees. I emailed them proposing that I will pay the $30-$40 but would they credit back the late fees, they did. A few weeks later a pulled my credit report and saw on February 7th they reported me as being late on a payment. I sent a letter asking politely if they would remove this from my credit report and I got a letter back basically saying "I deserved it and no". My credit score has fallen dramatically because of this. Gettington reported me as being late on a balance that they credited back by 50% but wont remove the late payment from my credit report? I returned my most recent order, will pay whatever remaining amount is left and proudly cancel my account. They reported me as being late after 37 days. Were sympathetic enough to credit late fees but not at all to ruining someones credit report, over a returned item. They truly do not care about helping people "build up their credit".
THINK TWICE BEFORE SETTING UP AN ACCOUNT WITH THEM. THEY CAN EASILY AND RAPIDLY RUIN YOU!

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Livid customer 829
, US
Mar 02, 2015 7:13 pm EST

Customer service is horrible. They will talk over you . I was excused of not paying my bill when it was coming out my account. I paid in full and will never deal with them again. Just another scam company. Very glad it was over the phone cs would have ended nastier her attitude was so poor.

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eric2225chad
Eastman, US
Aug 31, 2012 2:42 pm EDT
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I was turned down with scores from 613 to 635 and took a hit an all 3 bureaus. Thought this for poor credit

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W
4:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Gettington Jerked around

Just
got off the phone with customer support for the 3rd time. I ordered an exercise
machine on Dec 11th and still had not received it. When I talked to CS exactly
one week ago it was decided that I would wait till the 5th to check back and if
it had not shipped yet I would then cancel the order. When I called today to
see if it had shipped I was told that the manufacturer cancelled the order because
"I had moved and it would be shipped to the wrong address!"
Although we are planning a move soon, I have not yet moved... I waited
56 days for delivery and still did not get the product and someone took the
liberty of cancelling my order for me before it should have been. This is the
first time I have ordered from Gettington
and I am sorely disappointed, I will never try to do business with them again.

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7:35 pm EDT
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Gettington comforter

DO NO PURCHASE THIS ITEM!~
Sent 8/9/13 sent to getting no copied.
Sent 8/11/13--Gettington is selling old down comforters. I have put one review up here and they will not post it. The item they sent was infested with bed bugs. I have lived in the same place for 17 years and have NEVER had any problems. I also research this information and found out that down comforters can be a resting place for old down comforters that may have long self life. I put the item on my bed after being very excited to received my comforter. After having the comforter on the bed for no longer than a week. BUGS WERE EVERYWHERE. I tried to call and speak with CS and they told me that I was nuts. I have a comforter from Macy and have had for two week now...NO BUGS...

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P
pre-qapproved credit????
, US
Jul 26, 2014 10:43 am EDT

I received the 750$ approved credit and then found out that really means I was "selected" to apply for their credit to see if I can then buy from them.
This is truly fraud

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K
12:11 pm EDT
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Gettington The keep charging me a late fee on a late fee I disputed.

The keep charging me a late fee on a late fee I disputed. I paid everthing but the disputed amount and they have added two more late fees on top of the original. The first late fee was on my first statement that they sent to me too late to be paid on time. I have paid everything but the late fees. I have sent them two letters and now I just got another statement with a late fee. This company is a scam.

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J
9:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gettington Customer service

was one day late paying bill phone call came in at 8a.m. saying i was taken to collections. i paid the bill they waved the late fees and service fees. paid the next installment on dec 24th for the amount that was scheduled cot a call at 8:15 on the 28th say this is collections and i owed the late fee and another was slapped on it i fought the late fees paid the bill off and closed the account. no grace period and the people are very rude to talk to will not recommend this company to anyone
joe

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6:35 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Gettington order

DO NOT BUY FROM THIS COMPANY. I ordered a gift online from Gettington and the tommy bahama cooler I purchased arrived with a large dent. Customer service reported that would mail a return postage and it would take 10-15. After complaining and speaking with the supervisor she stated that they could email the return postage. We shipped the package right away and they told us it would take 10-15 to process the exchange. Its been 3 weeks and they still have not sent us the new cooler. CUSTOMER SERVICE IS HORRIBLE and basically they did not do anything for you. This is a gift and I ordered it in advance but still no product. I will NEVER order from them again.

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Gettington Customer Reviews Overview

Gettington is an online retailer that offers a wide range of products, including electronics, home goods, clothing, and more. The website has received generally positive reviews from customers, with many praising the selection of products and competitive prices.

One of the standout features of Gettington is the variety of payment options available to customers. In addition to traditional credit and debit cards, the website also accepts payment through a Gettington credit account, which allows customers to make purchases and pay over time.

Customers also appreciate the fast and reliable shipping offered by Gettington. Many reviews note that orders are delivered quickly and in good condition, with no issues or delays.

Another positive aspect of Gettington is the customer service. The website offers a variety of ways to get in touch with support, including phone, email, and live chat. Customers report that representatives are helpful and responsive, and are able to quickly resolve any issues or concerns.

Overall, Gettington is a well-regarded online retailer that offers a wide range of products at competitive prices. With fast shipping, flexible payment options, and excellent customer service, it's no surprise that many customers are satisfied with their experience shopping on the website.
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