Complaint Rating:

Company information:
sears carpet care
Montclair, California
United States
garfield821@verizon.net

i talked to a rep back in march of this year. he told me it would only cost me 367.50 a month that would be the total price and paid each month off. long story short it was a lie. i talked to the rep several times and asked him why the price said something different he stated that was payoff for the whole year. i got my first bill and he said if you owed more dont you think it would state it in your bill? i agreed. so i let it go, stupid me told him not to cancel my service and keep me going, well i got my next bill and immediatly called the number on it, after the lady on the phone told me that was the price times 12 basically over 4, 000 bucks a month i told her to cancel my service immediatly. she said she would. this is now october i have been going through this nightmare since june when i cancelled. after talking to supervisor after supervisor i finally got a call today from a lady who says she investigated it, and they have no records of me cancelling and since i signed the contract i had to pay in full. i am so angry and do not know what to do about it. we also have a small business and there is only 1 other employee besides myself. i cant afford this 20, 000 bill. this company needs to go out of business.

my suggestion is anyone who gets a call from idearc media hang up immediatly they will ruin your life and credit!!! im sure whats next to come is they will hit my credit. does anyone know what to do about this? if you do please email me right away at garfield821@verizon.net. put idearc media in the title so i open it.