Complaint Rating:

Company information:
GetRV.com
10500 Steppington Dr Ste 252
Dallas, Texas
United States
getrv.com

I made a reservation for RV almost a month prior to my vacation date. Getrv charged my card of full amount and all the papers were signed. However, just a few days before the pick up date, the owner of the vehicle cancelled without any notification the agreement and to my absolute astonishment GetRV.com refused to fulfill its obligations as a mediator by clearly choosing the owner's side. It turned out that according to their agreement, an owner has all rights to cancel the contract whenever s/he chose so without any explanation and without any penalty fees. If however a renter chose to do the same less then 30 days prior to the scheduled pick up, it would cost him loosing the full contract amount. GetRV even charged me $100 of so called processing fee and it took me an hour of intensive talk with its manager to fight this charge back. No replacement of RV was offered at the cancellation time. It was a pure luck that I managed to find a last minute substitution on my own so my vacation was not ruined. I am totally stunned and angry by the unequally GetRV treats their renters as opposite to owners. While GetRV imposes harsh cancellation fees on renters, it refuses to admit any responsibility for the RV owner who refused to provide the vehicle as agreed in the contract.