Complaint Rating:

Direct TV refuses to show up to scheduled service calls in area 35 miles outside of Memphis. All sorts of excuses - wrong day, too busy. They even LIED and said the technician showed and we weren't there, even after we had spoken with the technician who admitted he would not make it. ONE HOUR phone tree. Obvious discrimination based on area although we pay the same for TV. Have been without service for 2 months yet Direct TV refuses a refund.